{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
ULTRA5G
My Account

Suggested Search

Popular Search

Popular on U Mobile

5G Phone Buy 1 Free 1
5G Phone Buy 1 Free 1

Enjoy Buy 1 Free 1 deals on 5G Android phones with U Family. Get flagship devices, shared data and free roaming in 60+ destinations. Find out more.

RM0 iPhone Promo
RM0 iPhone Promo

Own an iPhone 16e, 15 pro, & 15 pay RM0 for the first 6 months. Get free global roaming & 1,000GB of high-speed 5G data on your new phone, only with U Mobile.
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
iPhone 16 Series
iPhone 16 Series

Experience unbeatable savings & flexibility with iPhone 16 Series via U Mobile's Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!
Wireless
Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Game-Grade Router 5G or Samsung TV. Get now!
Postpaid Plans
Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!
Data Plans
Data Plans

Enjoy faster Unlimited Prepaid Data at only RM25/month. Stream, game, and socialise non-stop with lightning speed on U Prepaid, Malaysia's best 5G Prepaid plan.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
ULTRA5G

Terms & Conditions

{ "searchResultPagePath": "/content/u-mobile/en/personal/tnc-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/terms-conditions/jcr:content/iparsys-1/layout_container_cop/layout_container/search_textbox_copy.suggestions" }
{ "dropdownFaqProperties": [ { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion.html", "isGroupLabel": true, "childList": [ { "title": "Prepaid High and Low Reload Campaign", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/prepaid-high-and-low-reload-campaign.html" }, { "title": "Deals for U", "value": "deals-for-u", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/deals-for-u.html" } ] }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html", "isGroupLabel": true, "childList": [ { "title": "Free Video Streaming ", "value": "free-video-streaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/free-video-streaming.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/esim.html" }, { "title": "Roam-Onz Global™", "value": "roam-onz-global", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/roam-onz-global.html" }, { "title": "U Website Term of Use", "value": "u-website-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/u-website-term-of-use.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/upgrade-prepaid-to-postpaid.html" }, { "title": "U Mobile Single Sign On (SSO) ID", "value": "manage-your-lines", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/manage-your-lines.html" }, { "title": "Accessories", "value": "accessories", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/accessories.html" }, { "title": "Trade In Service", "value": "trade-in-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/trade-in-service.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/video-carrier-billing.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/wifi-calling.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/online-store-term-of-use.html" }, { "title": "Mobile Number Portability", "value": "mobile-number-portability", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/mobile-number-portability.html" } ] }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/personal/support/terms-conditions/others.html", "isGroupLabel": true, "childList": [ { "title": "Express Delivery Terms of Use ", "value": "express-delivery-terms-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/express-delivery-terms-of-use.html" }, { "title": "Google Play", "value": "google-play", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/google-play.html" }, { "title": "iTunes®, Apple Music® and App Store®", "value": "itunes-apple-music-and-app-store", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/itunes-apple-music-and-app-store.html" }, { "title": "Pembayaran UMC", "value": "pembayaran-umc", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/pembayaran-umc.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/privacy-notice.html" }, { "title": "Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/anti-corruption-policy.html" }, { "title": "Policy Statement on Anti-Corruption Policy", "value": "policy-statement-on-anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/policy-statement-on-anti-corruption-policy.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/business-partner-code-of-conduct.html" }, { "title": "Reference Access Offer", "value": "reference-access-offer", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/reference-access-offer.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/whistleblower-policy.html" }, { "title": "Telesales Channel Terms and Conditions", "value": "telesales-channel-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/telesales-channel-terms-and-conditions.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g.html" }, { "title": "U Home 5G Add Ons", "value": "u-home-5g-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-add-ons.html" }, { "title": "U Home 5G Launch Promo", "value": "u-home-5g-launch-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-launch-promo.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-fibre.html" }, { "title": "U Home 5G Router Bundle", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-x-sooka-premium", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-x-sooka-premium.html" }, { "title": "Samsung 4K TV", "value": "samsung-4k-tv", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/samsung-4k-tv.html" }, { "title": "U Home Fibre Rebate Campaign", "value": "u-home-fibre-rebate-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-fibre-rebate-campaign.html" }, { "title": "Unlimited Mobile Internet", "value": "unlimited-mobile-internet", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/unlimited-mobile-internet.html" }, { "title": "Wireless Broadband Postpaid", "value": "wireless-broadband-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/wireless-broadband-postpaid.html" }, { "title": "Ultra Unlimited Home Fibre Broadband", "value": "ultra-unlimited-home-fibre-broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/ultra-unlimited-home-fibre-broadband.html" } ] }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html", "isGroupLabel": true, "childList": [ { "title": "Carrier Billing for GOLIFE Insurance Plans", "value": "carrier-billing-for-golife-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/carrier-billing-for-golife-insurance-plans.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid38-bonus-data-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid38-bonus-data-campaign.html" }, { "title": "Prepaid to Postpaid Combo Campaign", "value": "prepaid-to-postpaid-combo", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-combo.html" }, { "title": "Prepaid To Postpaid Travel Campaign", "value": "prepaid-to-postpaid-travel-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-travel-campaign.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid-generic-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-generic-campaign.html" }, { "title": "Free Data Redemption for New MyUMobile App Users", "value": "free-data-first-time-app-users", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/free-data-first-time-app-users.html" }, { "title": "Unbeatable 5G Devices", "value": "unbeatable-5g-devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/unbeatable-5g-devices.html" }, { "title": "U Prepaid 25 SIM Pack", "value": "5g-ready-rate-plan-u25b", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/5g-ready-rate-plan-u25b.html" }, { "title": "Hong Leong Bank Exclusive Reload", "value": "hong-leong-bank-exclusive", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/hong-leong-bank-exclusive.html" }, { "title": "U Mobile Special Promo", "value": "special-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/special-promo.html" }, { "title": "Switcher Campaign", "value": "switcher-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/switcher-campaign.html" }, { "title": "Home Makeover Campaign", "value": "home-makeover", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/home-makeover.html" }, { "title": "Fantastic Upgrade Campaign", "value": "a-may-zing-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/a-may-zing-upgrade.html" }, { "title": "Free Samsung Tv Campaign", "value": "free-samsung-tv", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/free-samsung-tv.html" }, { "title": "U Home 5G Survey Campaign", "value": "u-home-5g-survey", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-home-5g-survey.html" }, { "title": "Exclusive Offer – GX33 Campaign", "value": "exclusive-offer-gx33", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/exclusive-offer-gx33.html" }, { "title": "Imago Mall U Mobile Store Stacy Concert Campaign", "value": "concert-aku-stacy-imago-mall-exclusive", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/concert-aku-stacy-imago-mall-exclusive.html" }, { "title": "2nd iPhone for RM0", "value": "iphone-family-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/iphone-family-bundle.html" }, { "title": "Prepaid Mid-Year Campaign", "value": "prepaid-mid-year-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-mid-year-campaign.html" }, { "title": "Maybank Exclusive Postpaid", "value": "maybank-exclusive-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/maybank-exclusive-postpaid.html" }, { "title": "Postpaid GX55 Upgrade Campaign", "value": "postpaid-gx55-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-gx55-upgrade.html" }, { "title": "RM0 Samsung Galaxy Z Fold7 & Flip7 Pre-Order", "value": "rm0-samsung-galaxy-z-flip7-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/rm0-samsung-galaxy-z-flip7-campaign.html" }, { "title": "Prepaid Device Bundle (Exclusive to East Malaysia) ", "value": "prepaid-device-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-device-bundle.html" }, { "title": "U Postpaid Port-In Offer", "value": "mobile-number-portability-rebate-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/mobile-number-portability-rebate-campaign.html" }, { "title": "Hari Peneroka 2025", "value": "hari-peneroka-2025", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/hari-peneroka-2025.html" }, { "title": "Get Second Phone at RM0", "value": "get-second-phone-at-rm0", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/get-second-phone-at-rm0.html" }, { "title": "App-Venture Rewards Campaign", "value": "app-venture-rewards-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/app-venture-rewards-campaign.html" }, { "title": "Postpaid Upgrade Free Device Campaign", "value": "postpaid-upgrade-free-device-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-upgrade-free-device-campaign.html" }, { "title": "Telesales Campaign: U Home 5G Exclusive Offers Terms & Conditions", "value": "u-home-5g-rewards", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-home-5g-rewards.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "5G-Ready Prepaid Rate Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid Plans", "value": "u-prepaid-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-prepaid-plans.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditshare.html" }, { "title": "Direct Carrier Billing", "value": "direct-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/direct-carrier-billing.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/epikkk-video3.html" }, { "title": "CreditSOS Service", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-service.html" }, { "title": "Giler Unlimited GX12, GX30, GX38 & GX43", "value": "giler-unlimited-gx12-gx30-gx38-gx43", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-gx12-gx30-gx38-gx43.html" }, { "title": "New Prepaid Plan", "value": "new-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/new-prepaid-plan.html" }, { "title": "Old Prepaid Plan", "value": "old-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/old-prepaid-plan.html" }, { "title": "Power Prepaid Plan", "value": "power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/power-prepaid-plan.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Prepaid Free Calls", "value": "prepaid-free-calls", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-free-calls.html" }, { "title": "Prepaid Plan", "value": "prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-plan.html" }, { "title": "Subscription of U Mobile’s Prepaid Plans via Online Channel", "value": "subscription-of-u-mobiles-prepaid-plans-via-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/subscription-of-u-mobiles-prepaid-plans-via-online-channel.html" }, { "title": "U Mobile Prepaid Self Registration", "value": "u-mobile-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration.html" }, { "title": "Unlimited FUNZ Prepaid Plan", "value": "unlimited-funz-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan", "value": "unlimited-power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan and RM30 Top-Up (Exclusive on Online Store Only)", "value": "unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only.html" }, { "title": "Booster Add On ", "value": "booster-add-on", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/booster-add-on.html" }, { "title": "Online Prepaid Top Up Service", "value": "online-prepaid-top-up-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/online-prepaid-top-up-service.html" }, { "title": "5G Daily and Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/hotspot-add-ons.html" }, { "title": "Ultra Speed", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/speed-booster.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid Plan", "value": "general-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/general-postpaid.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "U Mobile Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/devices.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-family-128.html" }, { "title": "U Mobile U Postpaid Plan", "value": "new-u-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/new-u-postpaid.html" }, { "title": "U Postpaid Borneo Plan", "value": "u-postpaid-borneo-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-borneo-plan.html" }, { "title": "U Postpaid Free Data Roaming And Free Roaming Incoming Call", "value": "u-postpaid-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Multi-Day Roaming Passes", "value": "multi-day-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/multi-day-roaming.html" }, { "title": "24 Hour Roaming", "value": "24-hour-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/24-hour-roaming.html" }, { "title": "U Mobile Postpaid Boosters", "value": "u-postpaid-boosters", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-boosters.html" }, { "title": "Ultra Hotspot 5G Promotion 28th Feb", "value": "ultra-hotspot-5g-promotion-28th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-28th-feb.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "Offline to Online Channel", "value": "offline-to-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/offline-to-online-channel.html" }, { "title": "Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139)", "value": "legacy-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/legacy-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/terms-conditions/general/esim.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "General", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html" } ] }
  1. An eSIM is an embedded SIM which is built into a chip within a compatible device. With U Mobile eSIM (“U Mobile eSIM”), you no longer need a physical SIM card to use data or make calls.
  2. U Mobile eSIM is made available by U Mobile Sdn Bhd [199101013657 (223969-U)] (“U Mobile”). U Mobile eSIM is provided according to the Terms of Service of the Postpaid or Prepaid services (as the case may be) which includes our Privacy Notice, these additional terms and conditions (collectively, the “Terms”) all of which are available on www.u.com.my. Upon activation, you are deemed to have read, unconditionally accepted and be bound by the Terms.
  3.  We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.

 

Eligibility

  1. U Mobile eSIM is available for all U Mobile customers in the following categories:
    1. New Postpaid customer who made purchase in any U Mobile Service Centre; or
    2. New and existing online store customer who made device bundle purchase in U Mobile Online Store: https://www.u.com.my/store
    3. Existing Prepaid and Postpaid customers. 

 

Application and Activation

  1. U Mobile eSIM (with QR code and QR-less eSIM (eSIM which can be manually installed without QR Code)) is available from:
    1. U Mobile Service Centres

      You can walk-in to the nearest U Mobile Service Centre to apply for U Mobile eSIM (with QR Code). Upon successful application, you will be provided with a U Mobile eSIM activation kit (“eSIM Activation Kit”). The eSIM Activation Kit contains a unique QR Code which is only valid for one time scan.

    2. U Mobile Online Store

      Upon successful registration and payment via Online Store, eSIM QR code will be sent to your preferred email address (“eSIM QR Email”) You can also view your eSIM QR code on your registered Online Store Account Dashboard upon receipt of the delivery confirmation email.

      You are advised to scan the eSIM QR Code using your device to download U Mobile’s profile and activate U Mobile eSIM (with QR Code) according to the instructions provided immediately upon receiving the eSIM Activation Kit or eSIM QR Email.
    3. MyUMobile App

      Upon successful registration and payment via MyUMobile App, you can either choose to immediately download and install eSIM via MyUMobile App (for QR-less eSIM) or via eSIM QR Email. You can also view your eSIM QR code on your registered Online Store Account Dashboard upon receipt of the eSIM QR Email.
       

  2. U Mobile QR-less eSIM

    U Mobile QR-less eSIM (eSIM which can be manually installed without QR Code) is only available upon the purchase of a device bundle from U Mobile Service Centre.

  3. The applicable charges (for eSIM (with QR Code) and QR-less eSIM) are as set out in the Table below:
Type Charges
New Postpaid Registration at U Mobile Service Centre No Charges on eSIM
Device Bundle purchase made via Online Store  https://www.u.com.my/store No Charges on eSIM
Existing Prepaid and Postpaid Customers eSIM (Physical SIM to eSIM) replacement charge of RM10 
Physical SIM (eSIM to physical SIM) replacement charge of RM10
Change of Device, Loss of Activation Kit, Loss of Device eSIM replacement charge of RM10
  1. You must ensure that your device has internet connection throughout the activation process and your device is updated to required version (for iPhone, updated to iOS 12 and above; and for Android updated to Android 8 and above).
  2. U Mobile eSIM is only supported by one (1) device at any given time as once the profile is downloaded on your device, the profile is non-transferable to another device. If you switch to another device, you are required to apply for a new eSIM Activation Kit.
  3.  If the device is stolen or damaged and U Mobile eSIM profile is loaded on it, please contact U Mobile immediately to deactivate U Mobile eSIM.
  4.  You can refer to the list of devices which currently support U Mobile eSIM in our website at http://www.u.com.my. U Mobile may from time to time at its sole discretion introduce U Mobile eSIM to other devices.
  5.  For more information on the eSIM, please visit https://www.u.com.my/support/selfhelp/esim

 

 

Version: 6 August 2025

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat Now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed