eSIM Self Help Page | Support | U Mobile

A New Way for U To Get Connected

An eSIM is an embedded SIM that’s built into a tiny chip within your device. With eSIM, you no longer need a physical SIM card to use data or make calls. Simply scan a QR code & activate your eSIM to get connected to our U Mobile network.

Seamlessly Switch Between Lines

Experience seamless switching between two lines without the hassle of physically swapping SIM cards.

Dual SIM Flexibility, One Device

Even without a dual SIM device, you can enjoy the convenience of multiple lines by storing and switching between different profiles on a single device.

Activation Made Easy 

Connecting to our U Mobile Network is a breeze with our streamlined eSIM activation process.

Get an eSIM Your Way

MyUMobile App

Online Store

U Mobile Store

Step 1

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Download and/or login to the MyUMobile App.

Step 2

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Open the MyUMobile App and sign into your account. Navigate to Settings and tap on the "Request eSIM" option.

Step 3

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Proceed with the verification process and complete the eSIM activation payment.

Step 4

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Once the payment is confirmed, you will receive an eSIM profile installation QR code via the app or email.

Step 1

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Visit the Online Store to purchase a new eSIM or port-in via Switch to U.

Step 2

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Select your preferred plan option. Opt for a Device Bundle with a plan, go for Plan Purchase, or Switch to U to get your new eSIM.

Step 3

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Proceed with the verification process and complete the eSIM activation payment.

Step 4

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Once the payment is confirmed, you will receive an eSIM QR code via email.

Step 1

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Find your nearest U Mobile store here.

Step 2

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Select your preferred plan option, whether it's a device bundle with a plan, a postpaid plan, or a prepaid plan.

Step 3

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Bring your valid ID and complete the verification and payment process at the counter.

Step 4

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Once your payment is confirmed, you will receive an eSIM QR code via email.

Get Connected with an eSIM

Request eSIM

Device Bundle

Plan Purchase

Switch to U

Step 1
New to U Mobile? Download the latest version of the MyUMobile App. If you're an existing user, simply login to the app.

Step 2
Navigate to Settings and click on Request eSIM.

Step 3
Complete the eSIM replacement process and check under Settings in the MyUMobile App or your email inbox for your eSIM activation code.

Step 1
New to U Mobile? Download the latest version of the MyUMobile App. If you're an existing user, simply login to the app.

Step 2
Navigate to Settings and click on Request eSIM.

Step 3
Complete the eSIM replacement process and check under Settings in the MyUMobile App or your email inbox for your eSIM activation code.

Step 1
Select your desired eSIM-compatible device here.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and you will receive your eSIM Activation Code.

Click Activate eSIM Code to learn how you can activate your new eSIM.

Step 1
Select your desired eSIM-compatible device here.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and you will receive your eSIM Activation Code.

Click Activate eSIM Code to learn how you can activate your new eSIM.

Step 1
Visit U Mobile’s Online Store and select your preferred Postpaid or Prepaid plan.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and get your eSIM QR Code delivered via email.

Step 1
Visit U Mobile’s Online Store and select your preferred Postpaid or Prepaid plan.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and get your eSIM QR Code delivered via email.

Step 1
Visit our Online Store, choose your desired plan, and select Switch to U to begin the port-in process.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
You will receive the eSIM QR Code via your email or MyUMobile App. Scan the QR Code to activate your eSIM and complete the port-in process.

Step 1
Visit our Online Store, choose your desired plan, and select Switch to U to begin the port-in process.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
You will receive the eSIM QR Code via your email or MyUMobile App. Scan the QR Code to activate your eSIM and complete the port-in process.

Activate Your eSIM

iPhone

Android

Step 1

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Connect to a WiFi network and go to your iPhone Settings.

Step 2

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Tap on Mobile Service.

Step 3

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Tap on Add eSIM and select Use QR Code.

Step 4

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Scan the unique QR code provided to install your eSIM profile and you're all set!

eSIM is Compatible with the Latest Devices!

iPhone

Android

New

Apple

iPhone 16e

RRP RM2,999

iPhone 16 Pro Max

New

Apple

iPhone 16 Pro Max

RRP RM5,999

New

Apple

iPhone 16 Pro

RRP RM4,999

New

Apple

iPhone 16 Plus

RRP RM4,499

New

Apple

iPhone 16

RRP RM3,999

iPhone 15 Pro Max

Apple

iPhone 15 Pro Max

RRP RM5,999

Apple

iPhone 15 Pro

RRP RM4,999

Apple

iPhone 15

RRP RM3,499

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App

Download App

Facebook

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Instagram

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Frequently Asked Questions

What is the U Mobile eSIM?

Who is eligible for eSIM?

Can I change my physical SIM to eSIM?

More FAQs

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