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eSIM is an embedded SIM that is built into a tiny chip within the device which allows it to download and install U Mobile’s profile. With eSIM, you no longer need a physical SIM Card to make calls, SMS and use data.
All existing subscribers and newly registered U Mobile Postpaid customers are eligible for U Mobile eSIM.
If you are an existing subscriber (Postpaid/ Prepaid), you can visit your nearest U Mobile Store and request for SIM Replacement to replace your Physical SIM with an eSIM.
For SIM replacement, prevailing charges applies.Â
There are no charges for newly registered U Mobile postpaid customers. But for eSIM replacements, there will be a charge of RM10.60 (including 6% SST).
U Mobile eSIM is currently supported by the following devices, at this time :
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Note: U Mobile will introduce new devices that support e-sim, from time-to-time. Kindly refer to U Mobile website for the latest supported devices.
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You can walk into the nearest U Mobile Stores and request for an eSIM for your eSIM enabled device. U Mobile Stores under authorised partners/dealers will be available in the future with the actual dates to be announced later.
Before activating your eSIM, be sure to check if your device is connected to the internet throughout the process. Â
For iPhone users:
Step 1 : Go to Settings and tap > Cellular or Mobile Data.
Step 2 : Tap > Add Cellular Plan or Add Data Plan.
Step 3 : Scan the QR Code provided.
Step 4 :Tap > Add Cellular Plan or Add Data Plan to download and install the profile.
Your iPhone must also be updated to iOS 12.1.1 and above. For more information, refer to the manufacturer’s website: https://support.apple.com/en-my/HT209044
For Samsung users:
Step 1 : Go to Settings and tap > Connections.
Step 2 : Tap >Â SIM Card Manager.
Step 3 : Select > Add Mobile Plan.
Step 4 : Select > Add Using QR Code and Scan the QR Code provided.
Step 5 : Once the plan has been detected, tap >Â Add
Step 6 : When your plan has been downloaded and installed, select > OK to turn on the plan Â
For more information, refer to the manufacturer’s website:  https://www.samsung.com/my/support/mobile-devices/using-your-galaxy-smartphones-with-esim/
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Note: For security reasons, the QR code is only valid for (1) ONE-time download.Â
Kindly ensure that the device has internet connection or is connected to WiFi throughout the process. The iPhone OS should also be updated to iOS 12.1.1 and above. Â
You may attempt to download again by scanning the QR code on the Activation Kit. If the problem persists, please walk in to any U Mobile Stores for assistance or call our contact center to obtain the Activation Code for manual entry.
Yes, you may walk in to the nearest U Mobile Store and request for an eSIM replacement, prevailing charges applies.
Yes, you can transfer your eSIM profile to another device using the 'Request eSIM' feature on the MyUMobile App. Here's how:
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Once you have the new eSIM QR Code:
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Please ensure you have a stable Wi-Fi connection before starting the process as you will lose cellular data connection momentarily while transferring the eSIM profile. If you encounter any issues or have further questions, feel free to contact our customer support for assistance.
For eSIM, changing your device will require a new QR code, similar to the eSIM replacement treatment. In this case, you may use the dedicated nano-SIM slot available in your eSIM enabled device.
A new eSIM profile is required. You may walk in to the nearest U Mobile Store and request for an eSIM replacement (prevailing charges applies).
Please call our Contact Centre Hotline immediately to report the loss of the device. Do note that your mobile line will be barred to prevent unauthorised usage. Alternatively, you may walk in to any U Mobile Stores to report the loss of your device and request for an eSIM replacement (prevailing charges applies).
U can also get in touch with us from any of the following channels.
Enjoy a better, faster and safer experience today!
Drop us your message on Messenger.
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Have questions? Feel free to DM us!
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