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eSIM is an embedded SIM that is built into a tiny chip within the device which allows it to download and install U Mobile’s profile. With eSIM, you no longer need a physical SIM Card to make calls, SMS and use data.
All existing subscribers and newly registered U Mobile Postpaid customers are eligible for U Mobile eSIM.
If you are an existing subscriber (Postpaid/ Prepaid), you can visit your nearest U Mobile Store and request for SIM Replacement to replace your Physical SIM with an eSIM.
For SIM replacement, prevailing charges applies.
There are no charges for newly registered U Mobile postpaid customers. But for eSIM replacements, there will be a charge of RM10.60 (including 6% SST).
U Mobile eSIM is currently supported by the following devices :
Apple iPhone 12
Apple iPhone 12 Pro
Apple iPhone 12 Pro Max
Apple iPhone XR
Apple iPhone XS
Apple iPhone XS Max
Apple iPhone 11
Apple iPhone 11 Pro
Apple iPhone 11 Pro Max
Apple iPhone SE (2020)
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy S20 Ultra
Samsung Galaxy Note 20
Samsung Galaxy Note 20 5G
Samsung Galaxy Note 20 Ultra 5G
You can walk into the nearest U Mobile Stores and request for an eSIM for your eSIM enabled device. U Mobile Stores under authorised partners/dealers will be available in the future with the actual dates to be announced later.
Before activating your eSIM, be sure to check if your device is connected to the internet throughout the process.
For iPhone users:
Step 1 : Go to Settings and tap > Cellular or Mobile Data.
Step 2 : Tap > Add Cellular Plan or Add Data Plan.
Step 3 : Scan the QR Code provided.
Step 4 :Tap > Add Cellular Plan or Add Data Plan to download and install the profile.
Your iPhone must also be updated to iOS 12.1.1 and above. For more information, refer to the manufacturer’s website: https://support.apple.com/en-my/HT209044
For Samsung users:
Step 1 : Go to Settings and tap > Connections.
Step 2 : Tap > SIM Card Manager.
Step 3 : Select > Add Mobile Plan.
Step 4 : Select > Add Using QR Code and Scan the QR Code provided.
Step 5 : Once the plan has been detected, tap > Add
Step 6 : When your plan has been downloaded and installed, select > OK to turn on the plan
For more information, refer to the manufacturer’s website: https://www.samsung.com/my/support/mobile-devices/using-your-galaxy-smartphones-with-esim/
Note: For security reasons, the QR code is only valid for (1) ONE-time download.
Kindly ensure that the device has internet connection or is connected to WiFi throughout the process. The iPhone OS should also be updated to iOS 12.1.1 and above.
You may attempt to download again by scanning the QR code on the Activation Kit. If the problem persists, please walk in to any U Mobile Stores for assistance or call our contact center to obtain the Activation Code for manual entry.
Yes, you may walk in to the nearest U Mobile Store and request for an eSIM replacement, prevailing charges applies.
U Mobile eSIM profile is non-transferable to another device. Any change in device will require a new QR code. Please walk-in to the nearest U Mobile Stores and request for a new eSIM QR Code. Do note that, this will be treated as an eSIM Replacement and prevailing charges applies.
For eSIM, changing your device will require a new QR code, similar to the eSIM replacement treatment. In this case, you may use the dedicated nano-SIM slot available in your eSIM enabled device.
A new eSIM profile is required. You may walk in to the nearest U Mobile Store and request for an eSIM replacement (prevailing charges applies).
Please call our Contact Centre Hotline immediately to report the loss of the device. Do note that your mobile line will be barred to prevent unauthorised usage. Alternatively, you may walk in to any U Mobile Stores to report the loss of your device and request for an eSIM replacement (prevailing charges applies).
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!