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Starting from the 28th of November 2019, you can self-register for Auto Debit by logging on to the MyUMobile App. Once you have logged in, click on ‘Auto Debit’ from the menu. From there on, simply follow the instructions on the page to register for Auto Debit.
Starting from the 28th of November 2019, you can self-register for Auto Debit by logging on to the MyUMobile App. Once you have logged in, click on ‘Auto Debit’ from the menu. From there on, simply follow the instructions on the page to register for Auto Debit.
You will need to self-register for Auto Debit as it is part of the 3D-Secure registration method. The 3D-secure is a security protocol that helps prevent any credit and debit card transaction frauds online. Only the card holder can perform verification during registration.
You will need to check with your bank. An SMS would have been sent to your main line.
If you have already subscribed to Auto Debit, you can find your card information and Auto Debit status under the View Auto Debit Subscription page on the MyUMobile App.
Yes. Once you have successfully registered, you will receive an SMS confirmation.
It is instantly activated upon successful registration.
No, please do not share your credit card number or any other card information over the phone. You can check your Auto Debit subscription (which includes your credit card information) by yourself by logging into the MyUMobile App from 9th December 2019 onwards.
Yes, you are allowed to. However, the registered cardholder will need to personally complete the 3D Secure One Time Pin (OTP) verification. During Auto Debit self-registration, the card issuing bank will send an OTP to the card holder’s registered MSISDN via SMS. You will need to obtain the OTP number from the cardholder to complete the Auto Debit self registration.
No. The cardholder must check and update the Auto Debit details accordingly.
No. The Auto Debit service will be automatically cancelled 3 months after termination of your postpaid account.
Not to worry, your Auto Debit service will be automatically cancelled 3 months after you have terminated your account.
No, it is free of charge.
To change your credit card number, please login to the MyUMobile App and select ‘Auto Debit' under 'Bills and Payment' on the menu. Then, you will be directed to the ‘Auto Debit Subscription’ page.​
To change your credit card number, please login to the MyUMobile App and select ‘Auto Debit' under 'Bills and Payment' on the menu. Then, you will be directed to the ‘Auto Debit Subscription’ page.​
To unsubscribe from the Auto Debit service, please login to the MyUMobile App and click ‘Auto Debit’ on the menu. Then, you will be directed to the ‘View Auto Debit Subscription’ page. From there on, kindly click on the ‘Unsubscribe’ link at the bottom of the page.​
To unsubscribe from the Auto Debit service, please login to the MyUMobile App and click ‘Auto Debit’ on the menu. Then, you will be directed to the ‘View Auto Debit Subscription’ page. From there on, kindly click on the ‘Unsubscribe’ link at the bottom of the page.​
You can find the terms and conditions at www.u.com.my/tnc/1393.
Yes. An automated SMS will be sent to the Principal Number registered with U Mobile.
Check your Auto Debit subscription by logging into the MyUMobile App. Do ensure that your details are accurate. You can also re-update your card number again or call the bank for assistance.
Check your Auto Debit subscription by logging into the MyUMobile App. Do ensure that your details are accurate. You can also re-update your card number again or call the bank for assistance.
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