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It is a delivery service for online orders that you have made on the U Mobile website within 24 hours.
For Standard Delivery, we will normally deliver your order within 3-5 working days.
Just visit the U Mobile website, click on ‘Buy Now’ at the top of the page and choose ‘Express’. Then place your order at the page displayed.
Unfortunately you cannot switch to Express Delivery once you have completed your purchase with Standard Delivery.
We may charge a minimal delivery fee for this service. The applicable fee will be shown in the payment breakdown when you make your order.
No, only Device + Plan orders are available.
Unfortunately, Express Delivery is not available for Switch to U customers.
Yes. For Express Delivery, payment is collected upon delivery.
Please pay with cash, credit card or online banking transfer to the account provided by our authorised U Mobile representative during delivery. A temporary receipt will be issued upon payment and the official receipt will be emailed to you within 2 hours.
You will be able to choose the new U Mobile number when you are contacted by our authorised U Mobile representative.
You should receive an SMS from us within 30 minutes after your order is received. If your order is made after 6:00pm, you will receive an SMS by 11:00am the next day.
There is a link in the SMS that is sent to you once your order is confirmed. Click on the link to check the status of your order.
Our friendly authorised U Mobile representative will deliver your order to you.
Once your order is confirmed, our authorised U Mobile representative will call you to make the delivery arrangement.
No, only the recipient indicated in the confirmed order can receive the order. You will need to provide your identification notification when the delivery is made for plan registration.
Our authorised U Mobile representative will contact you for a second delivery arrangement. If the delivery fails again, you are required to contact the authorised U Mobile representative for self-collection.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!