eSIM - Self Help - Support

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A New Way for U To Get Connected

An eSIM is an embedded SIM that’s built into a tiny chip within your device. With eSIM, you no longer need a physical SIM card to use data or make calls. Simply scan a QR code and activate your eSIM to get connected to our U Mobile network.

Next Level Convenience

Switch between two lines easily without having to physically switch SIM cards.

Supports Dual Sim

Don’t have a dual SIM device? No problem!

Store multiple profiles and switch between them easily on one device.

Effortless Activation 

Getting connected to our U Mobile Network has never been more simple.

U Mobile eSIM Is Compatible With All These Devices!

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iPhone

Samsung

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Activate Your eSIM

With eSIM, you no longer need a physical SIM card to use data or make calls.

Step 1

Get eSIM online or walk into your nearest U Mobile Store.

You can get your eSIM from our online store with a device bundle or request for eSIM from the participating U Mobile store.

Get eSIM Online

View Stores

Step 2

Let's activate your eSIM.

Here's how you set up eSIM on your iOS and Android devices:

Activate on iPhone

Activate on Samsung

Step 3

Your eSIM is now activated!

You’re now connected to our U Mobile network. Start enjoying dual SIM capabilities on your device!

Get Your eSIM Online with a Device Bundle!

Step 1

Go to your Online Store and pick out an eSIM-compatible device!

Step 2

On the purchase page, select eSIM as your SIM Type.

Step 3

Step 4

Complete the checkout process and look out for the QR code in your delivery confirmation e-mail or Online Store account dashboard.

*Please login to your Online Store account to view your account dashboard.

Activate Your eSIM

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eSIM on iPhone

eSIM on Samsung

Step 1

Connect to a WiFi network and go to your iPhone Settings.

Step 2

Tap on Cellular or Mobile Data.

Step 3

Tap on Add Cellular or Add Data Plan.

Step 4

Scan the unique QR code provided to install your eSIM profile and you're all set!

Step 1

Go to your Settings and tap on Connections.

Step 2

Tap on Cellular or Mobile Data.

Step 3

Select Add Mobile Plan.

Step 4

If no plan can be found, select

Add Using QR code and scan the QR code provided.

Step 5

Once the plan has been detected, tap Add to download and install the plan.

Step 6

Select OK to turn on the plan.

Step 7

Once the setup and activation is complete, your eSIM will appear on your SIM Card Manager.

Frequently Asked Questions

Get your questions answered here.

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