eSIM Self Help Page | Support

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A New Way for U To Get Connected

An eSIM is an embedded SIM that’s built into a tiny chip within your device. With eSIM, you no longer need a physical SIM card to use data or make calls. Simply scan a QR code & activate your eSIM to get connected to our U Mobile network.

Seamlessly Switch Between Lines

Experience seamless switching between two lines without the hassle of physically swapping SIM cards.

Dual SIM Flexibility, One Device

Even without a dual SIM device, you can enjoy the convenience of multiple lines by storing and switching between different profiles on a single device.

Activation Made Easy 

Connecting to our U Mobile Network is a breeze with our streamlined eSIM activation process.

Get an eSIM Your Way

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MyUMobile App

Online Store

U Mobile Store

Step 1

Download and/or login to the MyUMobile App.

Step 2

Open the MyUMobile App and sign into your account. Navigate to Settings and tap on the "Request eSIM" option.

Step 3

Proceed with the verification process and complete the eSIM activation payment.

Step 4

Once the payment is confirmed, you will receive an eSIM profile installation QR code via the app or email.

Step 1

Visit the Online Store to purchase a new eSIM or port-in via Switch to U.

Step 2

Select your preferred plan option. Opt for a Device Bundle with a plan, go for Plan Purchase, or Switch to U to get your new eSIM.

Step 3

Proceed with the verification process and complete the eSIM activation payment.

Step 4

Once the payment is confirmed, you will receive an eSIM QR code via email.

Step 1

Find your nearest U Mobile store here.

Step 2

Select your preferred plan option, whether it's a device bundle with a plan, a postpaid plan, or a prepaid plan.

Step 3

Bring your valid ID and complete the verification and payment process at the counter.

Step 4

Once your payment is confirmed, you will receive an eSIM QR code via email.

Get Connected with an eSIM

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Request eSIM

Device Bundle

Plan Purchase

Switch to U

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Step 1
New to U Mobile? Download the latest version of the MyUMobile App. If you're an existing user, simply login to the app.

Step 2
Navigate to Settings and click on Request eSIM.

Step 3
Complete the eSIM replacement process and check under Settings in the MyUMobile App or your email inbox for your eSIM activation code.

Step 1
New to U Mobile? Download the latest version of the MyUMobile App. If you're an existing user, simply login to the app.

Step 2
Navigate to Settings and click on Request eSIM.

Step 3
Complete the eSIM replacement process and check under Settings in the MyUMobile App or your email inbox for your eSIM activation code.

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Step 1
Select your desired eSIM-compatible device here.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and you will receive your eSIM Activation Code.

Click Activate eSIM Code to learn how you can activate your new eSIM.

Step 1
Select your desired eSIM-compatible device here.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and you will receive your eSIM Activation Code.

Click Activate eSIM Code to learn how you can activate your new eSIM.

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Step 1
Visit U Mobile’s Online Store and select your preferred Postpaid or Prepaid plan.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and get your eSIM QR Code delivered via email.

Step 1
Visit U Mobile’s Online Store and select your preferred Postpaid or Prepaid plan.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and get your eSIM QR Code delivered via email.

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Step 1
Visit our Online Store, choose your desired plan, and select Switch to U to begin the port-in process.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
You will receive the eSIM QR Code via your email or MyUMobile App. Scan the QR Code to activate your eSIM and complete the port-in process.

Step 1
Visit our Online Store, choose your desired plan, and select Switch to U to begin the port-in process.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
You will receive the eSIM QR Code via your email or MyUMobile App. Scan the QR Code to activate your eSIM and complete the port-in process.

Activate Your eSIM

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iPhone

Android

Step 1

Connect to a WiFi network and go to your iPhone Settings.

Step 2

Tap on Mobile Service.

Step 3

Tap on Add eSIM and select Use QR Code.

Step 4

Scan the unique QR code provided to install your eSIM profile and you're all set!

Step 1

Go to your Settings and tap on Connections.

Step 2

Tap on Cellular or Mobile Data.

Step 3

Select Add Mobile Plan.

Step 4

If no plan can be found, select

Add Using QR code and scan the QR code provided.

Step 5

Once the plan has been detected, tap Add to download and install the plan.

Step 6

Select OK to turn on the plan.

Step 7

Once the setup and activation is complete, your eSIM will appear on your SIM Card Manager.

eSIM is Compatible with the Latest Devices!

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Frequently Asked Questions

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Unlock The Future With eSIM

A New Way for U To Get Connected

Get an eSIM Your Way

Get Connected with an eSIM

Activate Your eSIM

eSIM is Compatible with the Latest Devices!

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Frequently Asked Questions

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