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Important Notices

01 February 2017
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Survey on Broadcasting Services (Radio and TV) 2017 from 1 February 2017 until 30 June 2017. Data collection will be conducted daily from 9:00 am to 6:00 pm on weekdays except on national and Selangor public holidays. Respondents are randomly selected by computer, based on registered telephone numbers. Notification in major newspapers were published on 27 & 28 January 2017. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

14 November 2016
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017. Notification in major newspapers was published on 10 September 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm on weekdays except on national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

08 August 2016

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is extending the Mobile Broadband Survey 2016. Canvassing period is from 9 August 2016 until 31 October 2016. Notification in major newspapers was published on 23 January 2016 and the extension notification has been announced in the MCMC website. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except national and Selangor public holidays. Further survey extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.
MCMC Free Phone: 1-800-188-030.

02 February 2016

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Prepaid GST Rebate Awareness Survey 2016. Canvassing period is from 1 February 2016 until 31 March 2016. Notification in major newspapers was published on 30 January 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you. MCMC Free Phone: 1-800-188-030.

26 January 2016

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Broadband Survey 2016. Canvassing period is from 26 January 2016 until 29 February 2016. Notification in major newspapers was published on 23 January 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you. MCMC Free Phone: 1-800-188-030.

23 January 2016

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2016. Canvassing period is from 10 March 2016 until 30 June 2016. Notification in major newspapers was published on 23 January 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except on national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you. MCMC Free Phone: 1-800-188-030.

23 October 2015

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015. Canvassing period is from 24 October 2015 until 24 December 2015. Notification in major newspapers was published on 23 October 2015. Calls will be made to respondents selected at random from 9:00 am till 5:00 pm daily including Saturdays, except Sundays and Selangor public holidays. Survey extensions will be announced in the MCMC website:www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you. MCMC Free Phone: 1-800-188-030.

22 May 2015

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015 and Hand Phone Users Survey 2015. Canvassing period is from 23 May 2015 until 30 August 2015. Notification in major newspapers was published on 15 May 2015. Calls will be made to respondents selected at random from 9:00 am till 5:00 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you. MCMC Free Phone: 1-800-888-030.

24 March 2015

Beginning 1st April 2015, 6% Goods and Services Tax (GST) will be applicable for U Mobile products and services. This will replace the existing 6% Service Tax.

Bermula dari 1 April 2015, caj GST (Cukai Barangan dan Perkhidmatan) sebanyak 6% akan dikenakan untuk produk dan perkhidmatan U Mobile. Ini akan menggantikan caj perkhidmatan yang sedia ada.

12 February 2015
Please be informed that effective 12 February 2015, the video mail service will no longer be available. We apologise for any inconvenience caused.
23 January 2015
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2015. Canvassing period is from 24 January 2015 until 30 April 2015. Notification in major newspapers was published on 23 January 2015. Calls will be made to respondents selected at random from 9:00 am till 6:00 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you. MCMC Free Phone: 1-800-888-030.
31 October 2014

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) will be extending the Hand Phone Users Survey 2014. Canvassing period will be extended until 30th November 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you. MCMC Free Phone: 1-800-888-030.

17 September 2014

The 10% IDD Top Up Bonus has ended effective 5 September 2014. Stay tuned for more upcoming promotions.

15 August 2014

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Hand Phone Users Survey 2014. Canvassing period is from 16 August 2014 until 31 October 2014. Notification in major newspapers was published on 6 August 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you. MCMC Free Phone: 1-800-888-030.

15 August 2014

Please note that effective 15th August 2014, Free 10MB High Speed Internet will no longer be available for top up below RM30.

27 June 2014

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2014. Canvassing period is from 28 June 2014 until 31 August 2014. Notification in major newspapers was published on 27 June 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you. MCMC Free Phone: 1-800-888-030.

11 June 2014

We take your privacy seriously and will only disclose your personal data when necessary and in accordance with our Privacy Policy. This is to notify you that pursuant to MCMC’s Directive No.1 of 2013 (Public Cellular Blocking Service for Cellular Mobile Access Devices), we are required to release your personal data to the Malaysian Central Equipment Identity Register (MCEIR).

12 April 2014

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014. Notification in major newspapers was published on 28 February 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.
MCMC Free Phone: 1-800-888-030.

24 March 2014

Effective 1 April 2014, the deactivation period for all U Mobile Prepaid Plans will be 60 days.

08 January 2014

Effective 8 January 2014, changes to the existing U Prepaid Plan are as follows:

1) Credit validity will be 2x the top up amount.
2) Peak hour calls within the free calls validity (between 7PM - 11:59PM) will be charged at RM0.045/30 seconds block.
3) IDD bonus will be revised to 10% of the total cumulated top up value on the same day.
4) All UMI28 and UMI38 renewals/purchase after 8 January 2014 will be based on the new enhanced bundle.

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