General

  1. How do I get free calls and free SMS?

    2. Beginning 20 Jan 2011, new U Mobile prepaid subscribers (inclusive new port-in subscribers) who top-up their prepaid accounts get free calls within the network.

    On top of that, they get 20 free on-net SMS whenever 6 SMS is sent.

  2. How does the free calls and free SMS promo work?

    3. Every ringgit top up gives subscriber 1 day of free calls and free SMS promo. Both free calls and SMS promo will be assigned to you shortly when you receive a SMS confirmation

  3. How do I calculate my free call and SMS days?

    4. Every RM1 reload gives you 1 day of free calls and SMS. If you top up RM10, you will get 10 free call days and 10 SMS promo days - from the day you reload your account.

    Maximum free call and SMS days is capped at 150 days .

  4. How do I calculate my free calls and SMS days when I do subsequent top up?

    5. Your free call and SMS days will be extended from your last day of freebies.

  5. Can I use these freebies (Free Calls and SMS) to call and text my friends in other operator?

    6. No. Free Calls and free SMS are meant for usage within the U Mobile network only - from Umobile number to another Umobile number.

  6. How about making calls and SMS outside of Umobile network?

    7. Standard call rate & SMS rate apply.

  7. Are free calls and free SMS applicable to calling or texting a IDD number or a U Mobile number roaming oversea?

    8. Free call is strictly for domestic calls only. While Free SMS is not applicable to any IDD number, free SMS to U Mobile numbers roaming in oversea is possible.

  8. What happens when my free calls and free SMS promo lapse?

    9. Standard call rate & SMS rate apply.

  9. I’m currently subscribed to other UM promotions which also offers free call.

    10. If you have any free calls and free SMS from other Umobile promotions, They will be deemed to be used first .

  10. How do I check my free call and SMS days?

    11. Kindly dial *118# to check your free calls and free SMS.

Free calls

  1. Is the free calls promotion applicable to video calls?

    2. No. this is for voice call within U Mobile network only.

  2. Is there a limit to the numbers of calls I can make? Any ‘friends and family’ settings required?

    3. No, you can call to unlimited U Mobile numbers. All you have to do is to top up with U Mobile. No setting is required.

  3. When can I start using my free calls?

    4. You can start using your free call upon receiving "free calls" SMS notification.

    • Daily free call is timed from 00:00am to 6:59:59pm – ( Subject to Fair Use Policy of 60mins a day)
    • RM0.03/30sec will be charge at peak hours from 7pm – 11.59pm

    Both free calls and free SMS counts are reset on a daily basis at 12am.

Free SMS

  1. How do I get free SMS? Do I need to subscribe to this promo?

    2. No service subscription required – get free SMS as you continue to send SMS. All you have to do is to send 6 SMS and receive free 20 SMS in return.

  2. Is this a one-time offer? Is there any limit to the number of free SMS I can get in a day?

    3. You get to enjoy 20 free SMS for every 6 SMS you sent – up to 50 sets of 'buy-6-free-20' in a day or 1,000 free SMS per day.

    Standard SMS rate applies when you’ve reached your free SMS threshold or when the daily free SMS counter resets at 11:59:59pm every midnight, whichever comes first.

  3. When can I start using my free SMS?

    4. You will be notified via SMS when "free SMS" is credited for your usage.

  4. Can my unused free SMS be carried forward?

    5. No. Free SMS resets on a daily basis . unused free SMS will be forfeited at 12am.

  5. How much is the SMS charges after I have finished up my free SMS quota?

    6. You will be charged standard rate @ 3sen per on-net SMS.

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