{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e\u003cspan\u003e\u003cspan class\u003d\"ui-provider ed bsq bbm bsr bss bst bsu bsv bsw bsx bsy bsz bta btb btc btd bte btf btg bth bti btj btk btl btm btn bto btp btq btr bts btt btu btv btw\"\u003e网店将在 1 月 30 日至 2 月 6 日进行维修。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":12,"day":23},"instant":{"seconds":1766419200,"nanos":0},"nowDate":"Dec 23, 2025, 12:00:00 AM","nowTime":"2025-12-23","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e维修期间请前往\u003ca href\u003d\"/content/u-mobile/ch/personal/support/store-finder.html\" target\u003d\"_blank\"\u003e邻近的商店\u003c/a\u003e申请转台和签购配套，谢谢。\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":12,"day":23},"instant":{"seconds":1766419200,"nanos":0},"nowDate":"Dec 23, 2025, 12:00:00 AM","nowTime":"2025-12-23","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/ch/business/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/ch/business/search-results.html" }
u-mobile
移动 & 互联网
商业解决方案
中小型企业
企业
服务中心
联系我们

建议搜索

热门搜索

U Mobile 最流行

无需付费长达6个月
无需付费长达6个月

签购 iPhone 16e、15 Pro 或 15 配套的首6个月无需缴付任何费用。您的新手机还可免费享受全球漫游和 1,000GB 的高速 5G 数据。点击此处了解更多。
Unbeatable 5G Devices
Unbeatable 5G Devices

通过 U Mobile U Biz 方案免费获取 5G 手机，提升您的工作效率！即使出差海外，亦可畅享免费全球漫游，时刻与他人保持连接。立即了解更多！
商业后付配套
商业后付配套

欢迎前来发掘 U Mobile 专为您的业务需求定制的后付配套。获取灵活且实惠的后付方案，让您的工作手机始终保持流畅连接！
移动 & 互联网
商业解决方案
中小型企业
企业
服务中心

常见问题

{ "searchResultPagePath": "/content/u-mobile/ch/business/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/ch/business/support/faqs/jcr:content/iparsys-1/layout_container/layout_container_cop/search_textbox_copy_.suggestions" }

搜索
{ "dropdownFaqProperties": [ { "title": "手机", "value": "devices", "url": "/content/u-mobile/ch/business/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/ch/business/support/faqs/devices/iphone.html" }, { "title": "Android", "value": "android", "url": "/content/u-mobile/ch/business/support/faqs/devices/android.html" } ] }, { "title": "手机配套", "value": "mobile-plans", "url": "/content/u-mobile/ch/business/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "综合", "value": "general", "url": "/content/u-mobile/ch/business/support/faqs/mobile-plans/general.html" }, { "title": "后付", "value": "postpaid", "url": "/content/u-mobile/ch/business/support/faqs/mobile-plans/postpaid.html" }, { "title": "U WatchShare ", "value": "u-watchshare", "url": "/content/u-mobile/ch/business/support/faqs/mobile-plans/u-watchshare.html" } ] }, { "title": "无线宽频", "value": "internet-broadband", "url": "/content/u-mobile/ch/business/support/faqs/internet-broadband.html", "isGroupLabel": true, "childList": [ { "title": "Ultra Unlimited Biz 无线宽频", "value": "wireless-broadband", "url": "/content/u-mobile/ch/business/support/faqs/internet-broadband/wireless-broadband.html" } ] }, { "title": "电子服务", "value": "digital-services", "url": "/content/u-mobile/ch/business/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "漫游", "value": "roaming", "url": "/content/u-mobile/ch/business/support/faqs/digital-services/roaming.html" }, { "title": "生活", "value": "lifestyle", "url": "/content/u-mobile/ch/business/support/faqs/digital-services/lifestyle.html" }, { "title": "数码自助服务", "value": "digital-self-services", "url": "/content/u-mobile/ch/business/support/faqs/digital-services/digital-self-services.html" } ] }, { "title": "活动", "value": "happenings", "url": "/content/u-mobile/ch/business/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "营销活动", "value": "campaign", "url": "/content/u-mobile/ch/business/support/faqs/happenings/campaign.html" } ] }, { "title": "增值服务 ", "value": "value-added-services", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "呼叫转移", "value": "call-forwarding", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/call-forwarding.html" }, { "title": "呼叫等待及保持", "value": "call-waiting-and-hold", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "呼叫号码显示 （CLIP/来电显示）", "value": "clip-calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/clip-calling-line-identify-presentation-clip-caller-id.html" }, { "title": "未接来电通知 (MCN) ", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "彩信（MMS）", "value": "mms", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/mms.html" }, { "title": "多方通话电话会议", "value": "multi-conference-call", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "视频通话", "value": "video-call", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/video-call.html" }, { "title": "视频留言", "value": "video-mail", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/video-mail.html" }, { "title": "语音信息服务", "value": "voicemail-service", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/voicemail-service.html" }, { "title": "CLIR", "value": "clir", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile 应用程序", "value": "myumobile-app", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/myumobile-app.html" }, { "title": " 内容提供商访问权", "value": "content-provider-access", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/content-provider-access.html" }, { "title": "iTTV E-Learning", "value": "ittv-e-learning", "url": "/content/u-mobile/ch/business/support/faqs/value-added-services/ittv-e-learning.html" } ] }, { "title": "其他", "value": "others", "url": "/content/u-mobile/ch/business/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "3G网络终端", "value": "3g-sunset", "url": "/content/u-mobile/ch/business/support/faqs/others/3g-sunset.html" }, { "title": "New Self Care Portal", "value": "new-self-care-portal", "url": "/content/u-mobile/ch/business/support/faqs/others/new-self-care-portal.html" } ] }, { "title": "企业", "value": "enterprise", "url": "/content/u-mobile/ch/business/support/faqs/enterprise.html", "isGroupLabel": true, "childList": [] }, { "title": "服务税", "value": "service-tax", "url": "/content/u-mobile/ch/business/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "了解您的后付账单", "value": "understand-your-bill", "url": "/content/u-mobile/ch/business/support/faqs/service-tax/understand-your-bill.html" } ] }, { "title": "无线宽频", "value": "broadband", "url": "/content/u-mobile/ch/business/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Biz Fibre", "value": "u-biz-fibre", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-fibre.html" }, { "title": "U Biz 5G", "value": "u-biz-5g", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-5g.html" }, { "title": "U Biz 5G 推介促销", "value": "u-biz-5g-launch-promo", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-5g-launch-promo.html" }, { "title": "U Biz 5G与免费Wi-Fi 6 5G路由器", "value": "u-biz-5g-router", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-5g-router.html" }, { "title": "Fixed IP Add-on", "value": "u-biz-5g-fixed-ip-add-on", "url": "/content/u-mobile/ch/business/support/faqs/broadband/u-biz-5g-fixed-ip-add-on.html" } ] }, { "title": "U Business 商店", "value": "u-business-store", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store.html", "isGroupLabel": true, "childList": [ { "title": "常见疑问", "value": "general-enquiries", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/general-enquiries.html" }, { "title": "购买手机与配套", "value": "purchase-of-plan-and-device", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/purchase-of-plan-and-device.html" }, { "title": "激活电话线", "value": "line-activation", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/line-activation.html" }, { "title": "出货与运送", "value": "shipping-delivery", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/shipping-delivery.html" }, { "title": "退货与退款", "value": "returns-and-refunds", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/returns-and-refunds.html" }, { "title": "分期付款", "value": "easy-payment-plan", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store/easy-payment-plan.html" } ] } ], "dropdownDefault": "/content/u-mobile/ch/business/support/faqs/u-business-store/returns-and-refunds.html", "breadCrumbs": [ { "title": "服务中心", "url": "/content/u-mobile/ch/business/support.html" }, { "title": "常见问题", "url": "/content/u-mobile/ch/business/support/faqs.html" }, { "title": "U Business 商店", "url": "/content/u-mobile/ch/business/support/faqs/u-business-store.html" } ] }

找不到您想要的帮助？

想获得进一步的协助，请通过以下方式联系我们：

email us

电邮我们

我们会尽快回复您

了解更多
find a store

找到我们

寻找您邻近的商务合作伙伴​

寻找商店
contact key account manager

与客户经理联系

寻求紧急支援

{ "siteTheme": "theme-business" }

Cookie 政策

我们使用 cookie 为您量身定制最相关的内容，从而为您带来我们网站上的最佳体验。单击“接受”，即表示您同意在您的设备上存储 cookie。查看我们的隐私声明以了解更多信息。

接受