Frequently Asked Questions

Subscribers who are eligible to sign up for UPackage plan can choose to pay for an iPhone or a high-end Android device on a monthly instalment payment with no interest charges.

UPackage offer is open to Postpaid customers aged 22 and above, who port in and existing Postpaid U Mobile subscribers. In order to sign up for UPackage plan, eligible subscribers are required to meet the following criterias: 
 
For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly spent with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Customers required to subscribe UPackage using Auto Debit payment method. 
 
For existing U Mobile subscribers: Combination of a few criteria which include tenure, monthly spent and payment record. 
 
For both port in and existing customers, you are required to pay an advance payment upon registration of the UPackage, depending on the iPhone model purchased.

Eligible subscriber is entitled to one (1) UPackage sign-up with one (1) NRIC. Any subsequent sign-up with UPackage under the same NRIC is not permitted. Subscribers who have signed-up for Value+ are also not entitled to subscribe to uPackage. 

Corporate customers register under company are not eligible as well.

UPackage sign-up is applicable under P79 Biz, Unlimited P99 Biz & P139 Biz plan, based on device models.

The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for UPackage.

Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of iPhone model upon signing up for UPackage plan. Furthermore, subscribers will be enjoying 0% interest-free instalment payment throughout the instalment tenure.

There is no additional penalty fee if a subscriber wishes to terminate the UPackage plan, U Mobile line termination or early settlement for UPackage plan. In order to do so, the subscriber need to make a payment to pay off on the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far. 
Example: U Mobile Selling Price for Apple iPhone XR 64GB: RM3,270 
 
Termination on Month 7 (You’ll have been billed 8 times for device instalment) RM 3,270 – RM920 (RM115 x 8 instalments billed) = RM2,350 (Remaining device instalment balance amount to be paid off). 
 
Remarks:

• The U Mobile Selling Price is not the same as the total monthly instalment price (RM115 x 24 months = RM 2,760).

• If a subscriber wishes to terminate the UPackage plan, U Mobile will base the calculation on the U Mobile Selling Price. In this case, it will be RM3,270.

Unfortunately, device trade-in is not applicable for UPackage sign-up.