常见问题
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What is ULTRA Business WiFi?
ULTRA Business WiFi is a business wireless broadband service offered by U Mobile. It provides data connectivity for business internet usage and is available as:
- SIM-only plan (data-only), or
- 5G Router bundle (SIM + modem-router with commitment)
2. Which plans are available and how do they differ?
The available plans are:
| Plan | Data FUP | Features | Router Bundle |
|---|---|---|---|
ULTRA Business WiFi 78 | 1,500GB | WebGuard, Unlimited Biz Apps | Optional WiFi 6-class 5G Router bundle |
ULTRA Business WiFi 68 | 1,000GB | No additional bundled features | Optional WiFi 6-class 5G Router bundle |
Router bundles (where selected) include a device and 24-month commitment.
Where can I use ULTRA Business WiFi?
The service is available in coverage areas supported by the network of U Mobile. Actual availability depends on network coverage and device capability.
How do I check coverage?
You may check network coverage by visiting the U Mobile Coverage Map.
What is the SIM-only plan?
The SIM-only plan is a data-only service without any device included. You must use the SIM in a compatible modem or router for connectivity.
Is there a contract for SIM-only?
SIM-only plans are generally offered without a device commitment unless stated otherwise in the product terms.
How do I use the SIM-only plan?
Insert the SIM into a compatible modem or router. Once activated and within coverage, the device will connect to the internet automatically.
What devices are compatible?
The SIM works with devices capable of 4G LTE or 5G connectivity. Compatibility depends on device specifications.
What is the 5G Router bundle?
The 5G Router bundle is a packaged offering that includes:
- ULTRA Business WiFi SIM
- 5G modem-router device
The device is provided as part of the bundle, with a 24-month commitment period.
What is the commitment period?
The commitment period is 24 months from the date of bundle activation. Early termination fees may apply if the service is terminated before the commitment period ends.
How do I use the router?
Insert the ULTRA Business WiFi SIM into the provided 5G modem-router device. Power it on and allow a few minutes for network connection. You may then connect devices via WiFi or LAN.
What SIMs work with the router?
The router is configured to work only with ULTRA Business WiFi SIMs issued by U Mobile.
Can I choose my router model?
No. Router distribution is subject to stock availability and may be substituted with a device of comparable capability at our discretion.
Why does my router appearance vary?
Product images are for illustration purposes only. The device delivered may differ in appearance but will meet the specified capability.
Will the router work in 4G-only areas?
Yes. The router is compatible with both 4G and 5G networks. If 5G is unavailable, it will connect to the 4G network.
What is minimum usage term?
It is a 90-days period that begins when a customer signs up for or upgrades to an ULTRA Business WiFi plan. During this period, customers are not allowed to downgrade the plan.
Eligibility – SIM-only
Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage in Sabah, Sarawak or Labuan, and have no outstanding payments.
Eligibility – 5G Router bundle
Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage in Sabah, Sarawak or Labuan, and have no outstanding payments.
The 5G Router bundle requires acceptance of a 24-month commitment.
Can existing SIM-only customers upgrade to the 5G Router bundle?
Yes. Existing SIM-only customers may upgrade to the 5G Router bundle through authorised channels, subject to eligibility and acceptance of the 24-month commitment.
Can eligibility criteria change?
Yes. Eligibility requirements may be updated in accordance with product terms and business requirements of U Mobile.
How can I terminate my contract or service?
You may walk in to the nearest service centre of U Mobile, contact your Enterprise Account Manager, or your Enterprise Partner.
Are there any fees for early termination?
Yes. If the bundle is terminated before the 24-month commitment, an Early Termination Fee may apply in accordance with the remaining contract term.
I forgot my WiFi password. How can I retrieve it?
The WiFi password is printed on a sticker under the router.
- 路由器的保修期是多久？
路由器自配套启用日起享有 24 个月保修。
- 我该如何申请保修？
您可联系您的企业客户经理、企业合作伙伴，或拨打 018-388 1318 与我们的客户服务团队联系，以办理保修事宜。
- 什么是 WebGuard？
WebGuard 是一项内建的安全功能，可在使用 5G OFFICE PLUS 配套时帮助阻挡有害、恶意、诈骗及不良内容的网站。
- WebGuard 会阻挡哪些类型的网站？
WebGuard 可能会阻挡与诈骗、钓鱼攻击、恶意软件、非法内容、垃圾信息以及成人内容相关的网站。封锁类别会不时更新。
- WebGuard 是否能提供完全保护？
不能。WebGuard 可协助降低遭受网络威胁的风险，但无法屏蔽所有有害网站，且偶尔可能误拦安全网站。它不能取代防毒软件或其他安全解决方案。若您的设备、浏览器或应用程式使用自定义 DNS 或特殊网络设置，WebGuard 也可能无法正常运作。
- 什么是 Unlimited Biz Apps？
Unlimited Biz Apps 是一项配套功能，让特定的商务应用程式在使用时不占用您的 5G OFFICE PLUS 数据配额。
- 哪些应用程式受 Unlimited Biz Apps 支持？
目前涵盖的特定应用程式包括 TikTok、小红书、Microsoft Teams、OneDrive、Office 应用、Google Meet、Google Drive、Google Chat、Zoom 及 WhatsApp。支持的应用列表会不时更新，系统所侦测的使用量也可能与实际使用略有出入。
- 我所有的应用程式都能无限量使用吗？
不能。只有上述指定的应用程式不会占用您的数据配额，其他所有应用程式和服务仍将占用您配套中的数据用量。
这是一项限时优惠。凡签购 ULTRA Business WiFi 78 或 ULTRA Business WiFi Borneo 78 （ 24 个月合约），即可免费获赠一台WiFi 7 5G 室内路由器（价值 RM1,299）。
- 仅限新用户签购
- 适用于 ULTRA Business WiFi 78 及 ULTRA Business WiFi Borneo 78
- 适用于企业客户（CC）及企业个人（CI）
本优惠为限时活动，有效期为 2026 年 5 月至 7 月，或售完即止。
U Mobile 保留随时终止或修改此优惠的权利，恕不另行通知。
您将获得一台 WiFi 7 5G 室内路由器（Huawei H165），专为商业用途设计，提供快速、稳定且高容量的网络连接。
WiFi 7 是最新一代 WiFi 技术，在多设备同时连接的环境中提供更快速度、更低延迟及更优性能。
您可畅享更流畅的视频通话、更快的下载体验，以及更稳定的网络连接。
该路由器可同时支持多达 128 台设备，并提供稳定连接，是办公室、零售店及高使用需求环境的理想选择。
设置过程非常简单：
- 插入 SIM 卡
- 开启路由器电源
- 根据设备标签上的网络名称 (SSID) 及密码连接 WiFi
不需要。该路由器具备向下兼容性，可与现有设备（WiFi 6、WiFi 5 及早期型号）配合使用。
只有要体验极致性能表现时，才需要使用兼容 WiFi 7 的设备。
将路由器放置在中心且开阔的位置，并远离墙壁或障碍物，以确保更佳的信号覆盖和性能表现。
11.7Gbps 为该路由器的理论最高速度，并非保证网速。
实际网速会因网络状况、覆盖范围、位置、连接设备数量及环境等因素而有所不同。
您将需支付提前终止费用 (ETP)。该费用将根据您的合约剩余月份，以及所附赠 WiFi 7 路由器的比例折算价值进行计算。
What is ULTRA Business WiFi Borneo?
ULTRA Business WiFi Borneo is a business wireless broadband service offered by U Mobile. It provides data connectivity for business internet usage and is available as:
- SIM-only plan (data-only), or
- 5G Router bundle (SIM + modem-router with commitment)
The service is available for use only in Sabah, Sarawak and Labuan and cannot be used in West Malaysia.
Which plans are available and how do they differ?
The available plans are:
| Plan | Features | Router Bundle |
|---|---|---|
ULTRA Business WiFi Borneo 78 | WebGuard, Unlimited Biz Apps | Optional WiFi 6-class 5G Router bundle |
ULTRA Business WiFi Borneo 68 | No additional bundled features | Optional WiFi 6-class 5G Router bundle |
Router bundles (where selected) include a device and 24-month commitment.
Where can I use ULTRA Business WiFi Borneo?
The service can be used only within Sabah, Sarawak and Labuan in coverage areas supported by the network of U Mobile.
It cannot be used in West Malaysia or outside these regions.
Actual availability depends on network coverage and device capability.
How do I check coverage?
You may check network coverage by visiting the U Mobile Coverage Map.
What is the SIM-only plan?
The SIM-only plan is a data-only service without any device included. You must use the SIM in a compatible modem or router for connectivity within Sabah, Sarawak and Labuan.
Is there a contract for SIM-only?
SIM-only plans are generally offered without a device commitment unless stated otherwise in the product terms.
How do I use the SIM-only plan?
Insert the SIM into a compatible modem or router. Once activated and within coverage in Sabah, Sarawak or Labuan, the device will connect to the internet automatically.
What devices are compatible?
The SIM works with devices capable of 4G LTE or 5G connectivity. Compatibility depends on device specifications.
What is the 5G Router bundle?
The 5G Router bundle is a packaged offering that includes:
- ULTRA Business WiFi Borneo SIM
- 5G modem-router device
The device is provided as part of the bundle, with a 24-month commitment period.
What is the commitment period?
The commitment period is 24 months from the date of bundle activation. Early termination fees may apply if the service is terminated before the commitment period ends.
How do I use the router?
Insert the ULTRA Business WiFi Borneo SIM into the provided 5G modem-router device. Power it on and allow a few minutes for network connection. You may then connect devices via WiFi or LAN.
What SIMs work with the router?
The router is configured to work only with ULTRA Business WiFi SIMs issued by U Mobile.
Can I choose my router model?
No. Router distribution is subject to stock availability and may be substituted with a device of comparable capability at our discretion.
Why does my router appearance vary?
Product images are for illustration purposes only. The device delivered may differ in appearance but will meet the specified capability.
Will the router work in 4G-only areas?
Yes. The router is compatible with both 4G and 5G networks. If 5G is unavailable, it will connect to the 4G network.
What is minimum usage term?
It is a 90-days period that begins when a customer signs up for or upgrades to an ULTRA Business WiFi plan. During this period, customers are not allowed to downgrade the plan.
Eligibility – SIM-only
Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage in Sabah, Sarawak or Labuan, and have no outstanding payments.
Eligibility – 5G Router bundle
Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage in Sabah, Sarawak or Labuan, and have no outstanding payments.
The 5G Router bundle requires acceptance of a 24-month commitment.
Can existing SIM-only customers upgrade to the 5G Router bundle?
Yes. Existing SIM-only customers may upgrade to the 5G Router bundle through authorised channels, subject to eligibility and acceptance of the 24-month commitment.
Can eligibility criteria change?
Yes. Eligibility requirements may be updated in accordance with product terms and business requirements of U Mobile.
- 我要如何终止合约或服务？
您可亲临最近的 U Mobile 服务中心，或联系您的企业客户经理或企业合作伙伴办理终止手续。
- 提前解约会收取费用吗？
会。若在 24 个月合约期届满前终止配套，您需支付剩余合约期内的金额，作为提前终止费。
I forgot my WiFi password. How can I retrieve it?
The WiFi password is printed on a sticker under the router.
- 路由器的保修期是多久？
路由器自配套启用日起享有 24 个月保修。
- 我该如何申请保修？
您可联系您的企业客户经理、企业合作伙伴，或拨打 018-388 1318 与我们的客户服务团队联系，以办理保修事宜。
- 什么是 WebGuard？
WebGuard 是一项内建的安全功能，可在使用 5G OFFICE PLUS 配套时帮助阻挡有害、恶意、诈骗及不良内容的网站。
- WebGuard 会阻挡哪些类型的网站？
WebGuard 可能会阻挡与诈骗、钓鱼攻击、恶意软件、非法内容、垃圾信息以及成人内容相关的网站。封锁类别会不时更新。
- WebGuard 是否能提供完全保护？
不能。WebGuard 可协助降低遭受网络威胁的风险，但无法屏蔽所有有害网站，且偶尔可能误拦安全网站。它不能取代防毒软件或其他安全解决方案。若您的设备、浏览器或应用程式使用自定义 DNS 或特殊网络设置，WebGuard 也可能无法正常运作。
What is Unlimited Biz Apps?
Unlimited Biz Apps is a bundled feature that allows selected business applications to be used without consuming your data quota on applicable plans.
Which apps are covered?
Selected apps include:
- Microsoft Teams, OneDrive, Office apps
- Google Meet, Google Drive, Google Chat
- Zoom
- TikTok
- Xiaohongshu
The list may change from time to time.
Will all my app usage be unlimited?
No. Only usage from designated apps is excluded from your data quota. Other apps and services will consume your plan’s data allowance.
固定 IP 附加服务为您的 ULTRA Business WiFi SIM 卡提供一个固定的公网 IP 地址，在 SIM 卡处于激活状态期间保持不变。适用于需要稳定连接的应用场景，例如远程访问、主机托管或 VPN。
没有，固定 IP 附加服务无需绑定固定合约期限。
固定 IP 附加服务收费为 RM50/月，费用将计入您的月账单。
一旦您的 ULTRA Business WiFi 配套被终止，固定 IP 服务也将随之自动终止。如要继续使用固定 IP，您必须确保该配套处于持续有效的订阅状态。
- ULTRA Business WiFi 68：将路由器或设备的 APN 设置为 my3gpub。
- ULTRA Business WiFi 78：无需更改 APN。
请确保您的设备已根据用户手册完成正确设置。
可以，您可使用兼容的路由器或设备。请确保设备支持手动设置 APN。具体设置步骤请参考设备用户手册。
是的，U Mobile 为选择搭配设备的客户提供精选 5G 路由器。如您使用 U Mobile 提供的路由器，请参阅我们的设置指南。
在设备完成正确 APN 设置（如适用）后，您可通过访问公网 IP 查询网站（例如 https://whatismyipaddress.com）查看当前 IP 地址。显示的 IP 应与分配给您的固定 IP 一致。
每张 SIM 卡仅限 1 个固定 IP。
U Biz Fibre is U Mobile’s high-speed fibre-optic internet solution designed for businesses of all sizes — from SMEs to large enterprises, including retail outlets and other industries.
We offer a range of speed packages to suit your business needs, typically from 100Mbps up to 10Gbps.
| Speed | Price / Month |
|---|---|
100 Mbps |
RM129 |
500 Mbps |
RM199 |
| 1 Gbps | RM299 |
| 10 Gbps | RM1,899 |
All U Biz Fibre plans come with a 24-month contract.
Absolutely. Our Business team can help assess your needs and recommend the plan best suited for your usage, office size, and growth goals. Simply leave your contact details on our website, and an Account Manager will get in touch for a free consultation.
You will receive a business-grade Wi-Fi 6 or Wi-Fi 7 router, along with professional installation by our team. Optional add-ons, such as a static IP, are also available.
No. Standard installation is provided at no additional cost. If you require non-standard work, such as hidden cabling, additional charges may apply. Don’t worry, you’ll be able to discuss your preferences and the cost directly with the contractor.
Yes, you may use your own Wi-Fi router. You will need to perform the configuration yourself.
Yes. You may upgrade your plan at any time. A new 24-month contract term will apply to the upgraded plan.
No, downgrading or cancelling your plan during the contract period is not allowed. An early termination fee of RM500 or the remaining contract value – whichever is higher – will apply.
Yes. From time to time, we run exclusive promotions, such as up to 12 months free service or monthly fee rebates. Please contact us or visit our website to view the latest offers.
You can leave your contact details on our website or visit any U Mobile branch. Our Account Manager will then contact you to guide you through the next steps.
Business Fibre 是 U Mobile 为各类企业提供的高速光纤互联网解决方案，适用于从中小企业到大型企业，包括零售门店及其他行业。
我们提供多种不同网速的配套，以满足您的业务需求，速度通常从 100Mbps 至 10Gbps 不等。
| 网速 | Price / Month |
|---|---|
100 Mbps | RM119 |
| 300 Mbps | RM129 |
500 Mbps | RM179 |
| 1 Gbps | RM259 |
| 10 Gbps | RM1,899 |
U Biz DIA 配套的合同期限为 24 个月或 36 个月。
当然可以。我们的商务团队将协助评估您的需求，并根据您的网络使用情况、办公室规模及业务发展目标，为您推荐最合适的配套。您只需在我们的网站留下联系方式，我们的客户经理将主动与您联系，并提供免费咨询。
您将获得一台企业级 WiFi 6 或 WiFi 7 路由器，并由我们的专业团队提供安装服务。此外，您也可选择固定 IP等增值服务。
不需要。 我们提供免费的标准安装服务。若涉及非标准布线（如：隐蔽布线/暗线），则可能会产生额外费用。别担心，您可以直接与安装人员沟通您的需求及相关费用。
可以。您可以使用自备的 WiFi 路由器，但相关配置需由您自行完成。
可以。 您可以随时升级配套。升级后的新配套将从生效日期起，重新计算 24 个月的合约期。
不可以。在合约期内，您无法降级或取消配套。若提前终止服务，将收取 RM1,200 或剩余合约总额（以较高者为准） 的提前解约费。
Business Fibre 10 Gbps 是专为指定建筑提供的专属方案。目前，仅限这些建筑内的客户能够享用无与伦比的超高速光纤网络。
- Berjaya Times Square
- LaLaport Bukit Bintang City Centre
- Pavilion Damansara Heights
- KL Eco City
有的。我们会不定期推出专属优惠。欢迎联系我们了解最新优惠详情。
您只需在我们的网站留下联系方式，我们的客户经理将主动与您联系，指导您完成后续步骤。
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想获得进一步的协助，请通过以下方式联系我们：
