{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e\u003cspan\u003e\u003cspan class\u003d\"ui-provider ed bsq bbm bsr bss bst bsu bsv bsw bsx bsy bsz bta btb btc btd bte btf btg bth bti btj btk btl btm btn bto btp btq btr bts btt btu btv btw\"\u003e网店将在 1 月 30 日至 2 月 6 日进行维修。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":11,"day":29},"instant":{"seconds":1764345600,"nanos":0},"nowDate":"Nov 29, 2025, 12:00:00 AM","nowTime":"2025-11-29","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e维修期间请前往\u003ca href\u003d\"/content/u-mobile/ch/personal/support/store-finder.html\" target\u003d\"_blank\"\u003e邻近的商店\u003c/a\u003e申请转台和签购配套，谢谢。\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":11,"day":29},"instant":{"seconds":1764345600,"nanos":0},"nowDate":"Nov 29, 2025, 12:00:00 AM","nowTime":"2025-11-29","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/ch/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/ch/personal/search-results.html" }
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立即体验全新 HONOR Magic8 Pro，并享有高达 RM3,889 的免费赠品！现在就注册 U Postpaid 或 U Family。
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每年赢取全新iPhone

购买任何iPhone，即可参与“iPhone 终身尊享好礼”活动，每年都有机会赢取全新 iPhone！了解更多详情。

第二部 Google Pixel仅需RM0
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购买任何Google Pixel系列手机，即可以RM0 获赠一部Pixel 9a！畅享1,000GB 5G共享数据、免费漫游，还有更多好康。了解更多详情。
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无懈可击的 5G 手机

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{ "searchResultPagePath": "/content/u-mobile/ch/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/ch/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox_copy.suggestions" }

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{ "dropdownFaqProperties": [ { "title": "无线宽频", "value": "wireless-broadband", "url": "/content/u-mobile/ch/personal/support/faqs/wireless-broadband.html", "isGroupLabel": true, "childList": [ { "title": "Ultra Unlimited Wireless Broadband 无线宽频", "value": "ultra-unlimited-wireless-broadband", "url": "/content/u-mobile/ch/personal/support/faqs/wireless-broadband/ultra-unlimited-wireless-broadband.html" } ] }, { "title": "网店", "value": "online-store", "url": "/content/u-mobile/ch/personal/support/faqs/online-store.html", "isGroupLabel": true, "childList": [ { "title": "常见疑问", "value": "general-enquiries", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/general-enquiries.html" }, { "title": "激活电话线", "value": "line-activation", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/line-activation.html" }, { "title": "购买手机与配套", "value": "purchase-of-plan-and-device", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/purchase-of-plan-and-device.html" }, { "title": "出货与运送", "value": "shipping-delivery", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/shipping-delivery.html" }, { "title": "退货与退款", "value": "returns-and-refunds", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/returns-and-refunds.html" }, { "title": "Easy Payment Plan", "value": "easy-payment-plan", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/easy-payment-plan.html" } ] }, { "title": "手机", "value": "devices", "url": "/content/u-mobile/ch/personal/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/ch/personal/support/faqs/devices/iphone.html" }, { "title": "安卓", "value": "android", "url": "/content/u-mobile/ch/personal/support/faqs/devices/android.html" }, { "title": "综合", "value": "general", "url": "/content/u-mobile/ch/personal/support/faqs/devices/general.html" }, { "title": "后付配套", "value": "postpaid", "url": "/content/u-mobile/ch/personal/support/faqs/devices/postpaid.html" } ] }, { "title": "手机配套", "value": "mobile-plans", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "综合", "value": "general", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/general.html" }, { "title": "后付配套", "value": "postpaid", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid.html" }, { "title": "预付配套", "value": "prepaid", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid.html" } ] }, { "title": "宽频", "value": "broadband", "url": "/content/u-mobile/ch/personal/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g.html" }, { "title": "U Home 5G 推介优惠", "value": "u-home-5g-launch-promo", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-launch-promo.html" }, { "title": "免费 5G 路由器与 U Home 5G", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G 和 Samsung 电视", "value": "u-home-5g-samsung-tv", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-samsung-tv.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-sooka-premium", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-sooka-premium.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-fibre.html" }, { "title": "U Home Fibre Discount Promo", "value": "u-home-fibre-discount-promo", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-fibre-discount-promo.html" }, { "title": "U Home Fibre 难题处理", "value": "fibre-broadband-self-troubleshooting", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/fibre-broadband-self-troubleshooting.html" }, { "title": "U Mobile 家用光纤 ONU LED 指示灯说明", "value": "fibre-broadband-onu-led-indicator", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/fibre-broadband-onu-led-indicator.html" }, { "title": "U Mobile 家用光纤支援", "value": "fibre-broadband-support", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/fibre-broadband-support.html" }, { "title": "U Home 5G Borneo", "value": "u-home-5g-borneo", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-borneo.html" }, { "title": "U Home 5G 推出促销", "value": "u-home-5g-borneo-launch-promo", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-borneo-launch-promo.html" } ] }, { "title": "电子服务", "value": "digital-services", "url": "/content/u-mobile/ch/personal/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "漫游 & IDD", "value": "roaming", "url": "/content/u-mobile/ch/personal/support/faqs/digital-services/roaming.html" }, { "title": "生活", "value": "lifestyle", "url": "/content/u-mobile/ch/personal/support/faqs/digital-services/lifestyle.html" } ] }, { "title": "活动", "value": "happenings", "url": "/content/u-mobile/ch/personal/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "活动与促销", "value": "events-promotions", "url": "/content/u-mobile/ch/personal/support/faqs/happenings/events-promotions.html" }, { "title": "奖赏", "value": "rewards", "url": "/content/u-mobile/ch/personal/support/faqs/happenings/rewards.html" }, { "title": "营销活动", "value": "campaign", "url": "/content/u-mobile/ch/personal/support/faqs/happenings/campaign.html" } ] }, { "title": "增值服务 ", "value": "value-added-services", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "呼叫转移", "value": "call-forwarding", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/call-forwarding.html" }, { "title": "Call Waiting & Hold ", "value": "call-waiting-and-hold", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "主叫号码显示 （CLIP\\ 来电显示）", "value": "calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html" }, { "title": "未接来电通知 (MCN) ", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "多方会议通话", "value": "multi-conference-call", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "安卓手机 UPackage", "value": "upackage-for-android", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/upackage-for-android.html" }, { "title": "视频通话", "value": "video-call", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/video-call.html" }, { "title": "视频留言", "value": "video-mail", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/video-mail.html" }, { "title": "视频留言服务", "value": "voicemail-service", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/voicemail-service.html" }, { "title": "CLIR", "value": "clir", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/myumobile-app.html" }, { "title": "Caller Line Identification Restriction (CLIR)", "value": "caller-line-identification-restriction-masking-service", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/caller-line-identification-restriction-masking-service.html" } ] }, { "title": "普通疑问", "value": "general-enquiries", "url": "/content/u-mobile/ch/personal/support/faqs/general-enquiries.html", "isGroupLabel": true, "childList": [] }, { "title": "服务税", "value": "service-tax", "url": "/content/u-mobile/ch/personal/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "服务税 2018（Service Tax）", "value": "service-tax-2018", "url": "/content/u-mobile/ch/personal/support/faqs/service-tax/service-tax-2018.html" }, { "title": "预付服务税", "value": "prepaid-service-tax", "url": "/content/u-mobile/ch/personal/support/faqs/service-tax/prepaid-service-tax.html" }, { "title": "后付服务税", "value": "postpaid-service-tax", "url": "/content/u-mobile/ch/personal/support/faqs/service-tax/postpaid-service-tax.html" } ] }, { "title": "其他", "value": "others", "url": "/content/u-mobile/ch/personal/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "5G SA", "value": "5g-sa", "url": "/content/u-mobile/ch/personal/support/faqs/others/5g-sa.html" }, { "title": "U Mobile 5G", "value": "umobile-5g", "url": "/content/u-mobile/ch/personal/support/faqs/others/umobile-5g.html" }, { "title": "3G网络终止", "value": "3g-network-retirement", "url": "/content/u-mobile/ch/personal/support/faqs/others/3g-network-retirement.html" } ] } ], "dropdownDefault": "/content/u-mobile/ch/personal/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html", "breadCrumbs": [ { "title": "常见问题", "url": "/content/u-mobile/ch/personal/support/faqs.html" }, { "title": "增值服务 ", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services.html" } ] }

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