Yes. For new activations with standard SIMs or replacements due to manufacturer defects, the SIM fee will be waived.

Yes, your subscribed plan will automatically renew every month. However, if if you top up your data with a quota add-on, the add-on will not auto-renew.

Each SIM gets its own fixed data quota (from 50MB to 5GB), ideal for devices with predictable or low data usage.

Yes. An early termination penalty (ETP) applies if you are on a contract. If there is no contract, no penalty will apply.

If you terminate the existing contracted plan (e.g., cancel 50MB and activate 1GB), an ETP for the 50MB plan will apply. If you retain the existing plan and add a new one, no ETP will apply.

Yes, you can. Just subscribe to the required package for each SIM. Please contact your Account Manager for assistance.

Yes. If you exceed the data quota you subscribed to, your speed may be reduced to 64kbps or your connection blocked, depending on your package.

Yes. Your SIM supports both 4G and 5G devices. However, roaming is not supported. the plan can only be used within Malaysia.

Fixed IP is available as an add-on. Please contact your Account Manager for assistance.

Each Data Pool can support up to 300 SIMs within the same group.

Yes. SIM fees are waived for up to 200 SIMs per pool (for new activations). Charges apply for each additional SIM.

You subscribe to a shared data quota (100GB–4TB) that can be used across up to 300 SIMs, giving your business flexible and efficient data usage.

The quota is refreshed at the start of each billing cycle, and any unused data from the previous month will not carry over.

You can either upgrade to a higher quota tier (e.g., from 100GB to 4TB) or purchase a one-time quota add-on.

Yes. You can repurchase data pool quota add-ons, but they are not stackable and will replace any remaining balance from existing package / quota add-on. Use up existing data before buying again.

Your credit limit is 4 times your Monthly Recurring Charge (MRC). To increase it, you can commit to a deposit. Contact your Account Manager for more details.

Fixed IP is available as an add-on. Contact your Account Manager or fill out our interest form.

When the quota is exceeded, data speed will be reduced to 64kbps until the next billing cycle or until a Data Pool Quota Add-On is purchased.

Yes. Data Pool SIMs are compatible with both 4G and 5G devices, but they are restricted to use within Malaysia. Roaming is not available under this plan.

Private APN (Access Point Name) is a dedicated mobile network configuration that allows SIM devices to connect securely to a company’s internal network or server instead of the public internet.

Private APN is commonly used by enterprises deploying IoT solutions such as CCTV monitoring, IoT sensors, industrial monitoring, and remote device management.

Private APN provides secure and controlled connectivity where only authorized SIMs can access the network, allowing devices to communicate with approved servers or whitelisted IPs instead of the public internet.

Yes. Private APN must be subscribed together with an active Ultra IoT plans.

Private APN services are subject to a minimum contract period as specified in the service order form. Please register your interest and our Sales team will contact you with more information.

Yes. A setup fee and monthly recurring charges apply for Private APN configuration, network provisioning, and Fixed IP allocation. Register your interest to learn more.

Yes. Fixed IP subscription is mandatory for Private APN service.

The ULTRA Business Merchant 360 bundle includes selected SUNMI POS models and supported peripherals, depending on the bundle selected as below:

F&B Bundles

Retail Bundles

Yes, all POS hardware provided under ULTRA Business Merchant 360 are new.

The POS hardware is provided as part of the ULTRA Business Merchant 360 subscription. Ownership of the hardware shall remain with U Business until the contractual commitment has been fully fulfilled.

ULTRA Business Merchant 360 is designed to work optimally with the POS hardware provided under the bundle. Use of your existing POS hardware is not supported as part of this bundle. Any usage of such hardware is at your own risk and discretion. U Business shall not be liable for any issues or faultiness arising from such situations.

If you encounter any hardware issues, you may report the problem via:

•  U Business customer support at +6018 388 1318 , or

•  The designated support channel provided during onboarding or in general below contact:

• F&B Bundles <FeedMe General Customer support contact/channel info>

Please perform basic checks first (e.g. power connection, cable connections, and device restart).

If the issue persists, kindly escalate the issue via the dedicated WhatsApp support group. Our support team will then perform remote checks on the device and advise on the next steps.

• Retail Bundles <EasyStore General Customer support contact/channel info>

Please perform a basic check to ensure the issue is not related to connectivity or power supply issue.

If the issue persists, please reach out to Support team using the in-app chat on your EasyStore dashboard. Our support team will assist with troubleshooting and arrange further action where required. 

Yes. However, as a ULTRA Business Merchant 360 subscriber with U Business, you are entitled to one (1) complimentary onsite support session, where our support team will contact you and arrange a visit to assist. Alternatively, for the F&B bundles you may contact FeedMe (FM) support by raising the issue via the dedicated WhatsApp support group. The support team will first perform remote checks on the device and advise on the next steps, including repair or warranty handling if required. For Retail bundles, you may contact EasyStore (ES) support via the in-app chat on your EasyStore dashboard or email to support@easystore.co where the support team will check and advise on the next step.

Hardware replacement is covered for manufacturing defects and normal usage, subject to the applicable warranty terms and conditions. Damage caused by misuse, negligence, or unauthorised modifications are not covered and any repair required shall be chargeable to the customer.

1. What software or applications come with ULTRA Business Merchant 360?

ULTRA Business Merchant 360 includes pre-installed Retail or F&B POS applications, depending on the bundle selected. These applications are curated to support day-to-day business operations and may include additional value-added services depending on the ULTRA Business Merchant 360bundles that you selected. Different ULTRA Business Merchant 360bundles come with different software bundle that is tailored to your needs.

2. Is the POS software cloud-based?

F&B - FeedMe: Yes, it is a cloud-based software

Retail - EasyStore : Yes, it is a cloud-based software

3. Is installation included?

Yes. Basic installation and initial setup are included as part of the ULTRA Business Merchant 360 onboarding process for FeedMe only.

EasyStore, merchant can directly install the application on their POS or other mobile devices by searching, downloading and installing the application on Google Play, Apple App Store or Huawei App Gallery. If you are using SUNMI POS device, just go to ‘App Store’ and download the EasyStore app.

4. How long does setup take?

Setup time is typically short and straightforward, and may vary depending on the selected software, outlet readiness, and internet availability. The timeline would take approximately 3 hours for FeedMe and within 1 day for EasyStore

5. Who do I contact if I need help during setup?

FeedMe

1. After successful delivery, our setup team will contact you to arrange your preferred date and time for the setup.

2. If you do not hear from us within 7 working days from your order date, please contact us at +60183881318 and we’ll be happy to assist.

EasyStore

Merchants can visit EasyStore’s Help Guide page or visit EasyStore’s YouTube channel for video guides.

6. Do I need technical knowledge to use the system?

No, the solutions are designed to be user-friendly and suitable for merchants without technical expertise.

7. Will training be provided?

FeedMe

Yes. Merchants can expect the following during onboarding training:

•  POS system walkthrough and basic usage

•  Menu and outlet setup guidance

•  Reporting and daily operations overview

•  Ongoing support access

EasyStore

All U Business merchants that subscribed to the Retail bundles will receive free online training from EasyStore:

•  You will receive an email with a link to redeem the free EasyStore training

•  Click on the link and register your preferred session

•  Attend the online training on the registered date and time

8. Will my POS system receive software updates automatically?

Yes, software updates are generally delivered automatically, subject to the application provider’s update policy and connectivity availability.

9. Can I install my own applications on the POS device?

Installation of third-party applications is restricted to ensure system security, stability, and supportability. Any additional applications must be approved and supported under the ULTRA Business Merchant 360 framework.

10. How do I report an issue?

If you encounter any issues, you may report the problem via:

•  The designated support channel provided during onboarding or in general below contact:

• F&B Bundles contact@feedme.cc
• Retail Bundles via the in-app chat in EasyStore dashboard or email to support@easystore.co

•  U Business customer support at +6018 388 1318

Our partners & support team will assist with troubleshooting and arrange further action where required.

What is FeedMe solutions?

FeedMe is a cloud-based POS and F&B management solution designed to help restaurants and cafés manage orders, menus, payments, and daily operations efficiently

Why are there different FeedMe bundles or solutions?

FeedMe offers different bundles to cater to different business sizes and needs.

Standard: Core POS features for small or single-outlet F&B merchants

Premium: Advanced features for higher-volume outlets, multi-outlet operations, and more complex operations & reporting needs

How do I setup the FeedMe software or applications on my POS device?

No setup is required from the merchant. A scheduled onboarding session will be arranged with the merchant, during which all software installation and configuration will be completed in person.

Will there be training to me on how to use the FeedMe solutions?

Yes. Onboarding training includes:

POS system walkthrough and basic usage

Menu and outlet setup guidance

Reporting and daily operations overview

Ongoing support access

Do I have to setup all my menu items or inventory by myself?

Merchants are responsible for menu and inventory details, with guidance provided during onboarding to support the setup process.

How do I know if it is a software or connectivity issues if the solutions is not working?

Merchants may first perform basic checks, including:

Internet connection status

POS device connectivity

Application login status

If the issue persists, the merchant must escalate the issue via the dedicated WhatsApp support group. FeedMe support team will then perform remote checks on the application and device. If no software or device issue is identified, the merchant may proceed to escalate the matter as a connectivity-related issue.

Can I change my FeedMe solution subscribed (either upgrade or downgrade)?

At this time, changes to the subscribed FeedMe solution are not supported once the subscription is activated. Merchants are advised to select the bundle that best fits their business needs at the point of subscription.

Can I use food delivery platform for my F&B services with FeedMe solutions?

Yes. FeedMe supports selected food delivery platform integrations. Merchants requiring this feature should subscribe to the Premium plan, which includes GrabFood and ShopeeFood integration at no additional cost.

FoodPanda integration is available with an additional RM20/monthly fee. Setup will be completed during onboarding.

Does FeedMe solutions come with payment acceptance or integration to accept different types of payment modes?

Yes. FeedMe supports payment acceptance and selected payment integrations. Integration using a merchant’s own payment gateway is available at an additional RM100 fee. Setup will be completed during onboarding.

What are the charges incurred for the payment acceptance service?

Payment processing charges depends on the payment acceptance provider that you chose to adopt and is independent of U Business’s ULTRA Business Merchant 360 offering.

I have multiple outlets. Can FeedMe support multiple outlets or sub-outlets under one account?

Yes, FeedMe supports multi-outlet operations, with flexibility based on the plan selected:

Standard Plan: Suitable for single-outlet businesses, with support for up to 2 sub-outlets

Premium Plan: Designed for growing businesses, with support for unlimited outlets / sub-outlets under one account

Is FeedMe an integrated F&B solutions that can consolidate the operations of all the different outlets that I have?

Yes. FeedMe provides centralized management and reporting to help merchants monitor and manage multiple outlets more efficiently.

What is EasyStore solution?

EasyStore is an all-in-one unified commerce platform designed to help retailers or businesses sell across multiple channels - online, offline, social media, and marketplaces- from a single dashboard.

How do I install EasyStore software on my devices?

If you are using a mobile phone or a tablet, just download the EasyStore: Unified Commerce app on Google Play, Apple App Store or Huawei App Gallery. If you are using SUNMI POS device, just go to ‘App Store’ and download the EasyStore app.

How do I log in to the EasyStore software?

Once subscribed, you will receive your EasyStore login credentials in your email within 3 working days. Please note that the PIC and company details that you have filled during the purchase process will be used to create your EasyStore account. For existing U Business eShop Account holders, please take note that the PIC and company details that you may have registered previously will be used to create your EasyStore account.

Can I change my EasyStore plan after I have subscribed to the bundle?

As of now, you can only change your plan after your contract has ended.

Why are there different EasyStore bundles or solutions?

EasyStore offers tiered subscription plans designed for different business sizes, all with no transaction fees or hidden costs.

EasyStore’s Standard plan includes essential features like an online store, up to 5 sales channels (including marketplaces) and user accounts, and also includes marketing, and engagement tools.

EasyStore’s Business plan expands this with more sales channels (up to 10), more user accounts, and enhanced marketing and loyalty capabilities such as Unified Membership.

EasyStore’s Essential plans offers unified commerce that allows business to manage both their online channels with their offline business by providing a POS system with marketing and unified loyalty features.

EasyStore’s Growth plan further increases capabilities with more online channels, unified retail system that can manage up to 5 POS locations, further unified inventory tools and includes the most complete set of unified commerce, retail, marketing, and loyalty tools suitable for businesses.

How do I setup the EasyStore software or applications on my POS device?

It’s really easy to set up EasyStore in your POS device. Just download the EasyStore app into your POS device and login to your EasyStore account.

Read more here, for further instructions.

Will there be training to me on how to use the EasyStore solutions?

Yes, all U Business merchants who purchase any of the Retail bundles will be eligible for a 60 minute onboarding session on how to use EasyStore’s solutions.

Who can I contact for support & help with the EasyStore solutions or setup?

Merchants can visit EasyStore’s Help Guide page or visit EasyStore’s YouTube channel for video guides.

Alternatively, merchants can reach out to any of EasyStore’s gurus via the in-app Chat in their EasyStore dashboard.

Do I have to setup all my menu items or inventory by myself?

Yes, you have to set up your product listings and inventory yourself. Best of all, if you're already selling on platforms like Shopee or Lazada, you can instantly connect and sync those existing products with EasyStore.

Is there a manual or guidebook on how to operate the software OR any reference materials/contents that I can access?

Yes, for new to EasyStore merchants, you will receive an email with all the guides to get you set up and started. Alternatively you can visit EasyStore’s Help Guide page or YouTube channel for further guidance.

Can I sell my products in online marketplaces, social media platforms or other online channels?

Yes, depending on your EasyStore plan purchased you can enable and sync on various marketplaces and social media platforms.

Does EasyStore come with payment acceptance or integration ready for use?

EasyStore has available integrations with over 40+ payment gateway partners that can accept various payment methods of your choice.

Are there any charges for the payment services?

Different payment gateway partners will have different charges for their services. EasyStore does not take any transaction fees from your order and sales transactions.You may opt-in to your payment gateway partner of your choice independently of U Business.

Can I setup my own online store with EasyStore? How do I do that?

Yes, you can setup your own online store with EasyStore.

1. Create an EasyStore account

2. Ensure you are subscribed to an active EasyStore plan

3. Add your domain name

4. Choose your theme design

5. Upload your products

6. Add your shipping method

7. Add your payment methods

8. Publish your online store

For more guidance, visit this help guide on setting up your online store

Can I setup my own website URL for my online store for my customers to find me easily? How or what should I do?

Yes, you can. EasyStore will provide a free .easy.co domain extension but you can purchase a new domain with a different domain extension such as .com, .co, .my etc. or point your own existing domain to EasyStore.

Once your website URL is set, you can integrate it into your overall marketing strategy to maximize visibility:

Digital Presence: Share the link across your social media profiles, include it in email signatures, and use it in paid advertising campaigns.

Physical Touchpoints: Print your website on product packaging, business cards, receipts, and in-store signage.

Word of Mouth: Simply share it with friends, family, and your professional network.

I would like to sell bundled food & beverages but not operating a F&B service/outlet. Is EasyStore the right solution for me or should I choose the F&B bundles (i.e. FeedMe)?

Yes. As long as you are selling a product that can either be shipped over a courier or requires an inventory count, EasyStore is the right solution for you.

Can I use EasyStore solutions to sell my goods outside of Malaysia?

Yes, EasyStore supports cross-border commerce.

Can I use EasyStore solutions to run a multi-stores retail operations? Could I get a single consolidated view and software to manage my business?

Yes. EasyStore has extensive Unified Retail features to manage multi-location inventory from multiple retail locations and all orders, sales, inventory can be managed from EasyStore’s unified dashboard.  

Yes, internet connectivity is included as part of the ULTRA Business Merchant 360 bundle via U Business’s business connectivity plan. Refer here for the details of the ULTRA Business WiFi 78 offer.  

If your internet connection is temporarily unavailable, please try these basic troubleshooting steps:

•  Restart the Router: Turn off the power to your ULTRA Business Wifi router, wait 30 seconds, and turn it back on.

•  Verify Power and Cables: Ensure the router is plugged into a working power outlet and that all cables are securely connected.

•  Check the Indicator Lights: Look at the LED lights on the front of your router to verify if it is receiving a signal

•  Test Multiple Devices: Check if the connection issue is affecting all devices (e.g. laptops, phones) or just a single device.

If you have completed these steps and your connection is still unavailable, please reach out to your Enterprise Account Manager, Enterprise Partner, or our Customer Support team for immediate assistance. 

The Router is covered with 24 months warranty from the date of activation.

Contact your Enterprise Account Manager, Enterprise Partner, or our Customer Service team at 018-388 1318 for escalation.

DIA (Dedicated Internet Access) is a premium internet solution that provides guaranteed, symmetrical bandwidth exclusively for your business.

• DIA offers dedicated, uncontended bandwidth – your connection is not shared with others.
• Business Fibre is a high-speed broadband service but operates on a shared network.
• DIA is ideal for high-reliability use cases such as cloud infrastructure, server hosting, or video-intensive applications.

DIA plans are available with either a 24-month or 36-month contract.

We offer a range of speed packages to suit your business needs, typically from 100Mbps up to 1Gbps.

Absolutely. Our Business team can understand your needs and recommend the best plan based on your usage, office size, and growth goals. Just leave your contact on our website, and an Account Manager will reach out for a free consultation.

You can leave your contact details on our website, and an Account Manager will get in touch with you to guide you through the next steps.

When you subscribe, you’ll receive:

• A dedicated internet line with guaranteed bandwidth
• 24/7 monitoring and enterprise-grade SLAs

Yes. From time to time, we offer exclusive promotions. Please contact us to find out about the latest deals.

P2P (Point-to-Point) is a dedicated private connectivity service that securely links two or more business locations using U Mobile’s fibre infrastructure. 

With P2P, you get reliable, high bandwidth connectivity for data transfer between your two locations. The connection is dedicated for your own use only, ensuring consistent performance.

P2P is ideal for:

• Corporations with multiple offices or branches
• Retail chains, factories, and warehouses
• Organizations running shared internal systems (e.g., POS, ERP, CRM)
• Businesses needing site-to-site CCTV or data center connectivity

Yes. P2P uses a private Layer 2 (L2) connection, so your data never touches the public internet — giving you maximum security and control over your traffic.

You can simply leave your contact details on our website, and an Account Manager will reach out to arrange a consultation and provide you with a tailored solution proposal.

Private Network is a mobile network that we offer to our Enterprise’s customer typically for their internal use. It provides similar features like public mobile networks but with greater control and security.

Private Network is non-public exclusive own used network control by enterprises, whereas U Mobile public networks are accessible to anyone with compatible mobile device and service plan.

Private Network offer greater access, control and security flexibility with better reliability compared to public networks. It can be customized to meet the specific needs of enterprises and can be used to support different applications scenario.

Private Network can be deployed as a standalone 4G or 5G network with dedicated mobile system include hardware and software separately from U Mobile public network to provide both indoor and outdoor radio signal coverage within enterprise’s premises.

Private Network enhance mobile service security efforts as these are closed, non-public networks only accessible by defined users and devices. Network security can be further improved by bringing data process and storage on local server.

WiFi provides wireless access to your end user devices to connect to your local network (LAN).

With the implementation of WPA3, the WiFi Alliance’s latest security protocol, stronger security features such as individualized data encryption, a variety of authentication options to ensure that strong passwords are used, and personal verification before devices join a wireless network are incorporated. Additionally, it provides strong protection against password cracking, offline dictionary attacks, and other types of malicious activity.

Any business or organization seeking reliable, secure, and hassle-free Wi-Fi network management can benefit from subscribing to U Mobile Managed Wi-Fi service.