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The #MyBaikHati campaign is a device crowdsourcing initiative that is facilitated by the telecommunications operators Celcom Axiata Berhad (“Celcom”), Digi Telecommunications Sdn Bhd (“Digi”), Maxis Berhad (“Maxis”), U Mobile Sdn Bhd (“U Mobile”), Telekom Malaysia Berhad (“TM”), and TIME dotCom Berhad (“TIME”).
The objective of #MyBaikHati is to crowdsource laptops, chromebooks, tablets and 4G smartphones from customers and members of the public, refurbish and redistribute the devices to B40 families who need them the most.
Customers and the general public are invited to be part of this effort by contributing any type of new or used devices such as laptops, chromebooks, tablets and 4G smartphones, complete with battery and charger. Please note that we cannot accept any other devices. For more details, visit https://www.u.com.my/tnc/mybaikhati.
You can drop off your devices at the following U Mobile stores located at:
Berjaya Times Square Experience Centre, Level 1
AU2 Shopping Centre
Bukit Tinggi, Klang
1 Utama Shopping Centre
Yes, you are most welcome to do so. The public are welcome to drop off their devices at any telcos’ designated collection points near them. For the list of collection points of the other telcos, please visit their respective websites.
We accept new or used laptops, chromebooks, tablets and 4G smartphones. For used devices, they should be in good working condition. Here are the guidelines:
The donated device must be in a complete set i.e. comes with the battery and charger.
Please ensure that the screen is in good condition and not cracked.
Before handing over the device that you wish to donate, we recommend you:
Do a full reset of the device to its default factory settings (e.g. no password or pin number or any cloud-based protection such as iCloud).
Log out from all your accounts (Android or iOS)
Disable any ‘find my device’ functionality such as Find My iPhone. If ‘Find my device’ is not disabled, we will not be able to process or donate your device.
There is no minimum or maximum number of devices that you can donate.
Upon collecting the devices, U Mobile will arrange to refurbish the devices where needed, and then channel them directly to families in the B40 segment, through an appointed NGO, or to various channels including selected Pusat Internet Komuniti (PIK) nationwide.
Some of the devices delivered to the PIK will also be made available for loan to the community. MCMC, which oversees the operations of PIK nationwide, will work with its respective PIK heads to manage the distribution of these loan devices, including locations and the number of devices to be loaned out.
Any donated device that cannot be used (eg. not in working order due to damage or software incompatibility) will be responsibly recycled.
All donated devices are non-returnable. By donating your device, you agree that the device will be contributed towards the #MYBaikHati initiative. Please refer to the T&Cs for more info: https://www.u.com.my/tnc/mybaikhati.
Please take extra care to remove any SIM cards or memory cards and other accessories before donating your devices, as we will not be accepting these.
Please take extra care to ensure that you have deleted any data stored on your device before donating it, including removing any SIM card or memory card. If you do not do this, or if for some reason your personal information remains on a donated device, please rest assured that all data from the devices be wiped out.
We are however unable to return any SIM cards or memory cards sent to us so these will be responsibly discarded.
You have our sincerest gratitude for your noble action and for being part of this cause to support the digital learning and working needs for B40 families.
The campaign will run for 12 months starting 18 March 2021. The industry will continuously assess the campaign's impact and will provide updates should there be any change to the campaign duration.
If you require further assistance, you can get in touch with us via the following channels.
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