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You can lodge complaints through the following channels:
For non-network complaints, you would need to provide your mobile number and description of the issue.
If you have network issue, you are kindly advised to perform the following troubleshooting steps on your device:
Should the issue persist, you are required to provide us with the following details for investigation:
You will receive an acknowledgement for your filed complaint
Understanding your Complaints
U Mobile would assess if the information provided are sufficient for our further investigation. Our Customer Service will contact you directly shall further information required from you. Please ensure you are reachable thru the mode of communications which has been shared, for us to assist on your complaints as soon as possible. Your filed complaint will be closed if we failed to hear from you on the details required after 3 attempts of contact from our Customer Service. However, if the issue persists, you are required to lodge a new complaint to us with the required information as mentioned above.
Investigation and Findings
U Mobile will perform the investigation once the mandatory information is shared. Our Customer Service will contact you to inform on the findings and resolution thereafter.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!