{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now
SHOP

Suggested Search

Popular Search

Popular on U Mobile

Postpaid Plans
Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!
Monthly Plans​
Monthly Plans​

No.1 Best Value Unlimited Plans with free ultra-fast uncapped 4G/5G speed.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "Online Store", "value": "online-store", "url": "/content/u-mobile/en/personal/support/faqs/online-store.html", "isGroupLabel": true, "childList": [ { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/online-store/general-enquiries.html" }, { "title": "Purchase of Plan and Device", "value": "purchase-of-plan-and-device", "url": "/content/u-mobile/en/personal/support/faqs/online-store/purchase-of-plan-and-device.html" }, { "title": "Line Activation", "value": "line-activation", "url": "/content/u-mobile/en/personal/support/faqs/online-store/line-activation.html" }, { "title": "Shipping & Delivery", "value": "shipping-delivery", "url": "/content/u-mobile/en/personal/support/faqs/online-store/shipping-delivery.html" }, { "title": "Returns and Refunds", "value": "returns-and-refunds", "url": "/content/u-mobile/en/personal/support/faqs/online-store/returns-and-refunds.html" } ] }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/en/personal/support/faqs/devices/iphone.html" }, { "title": "Android", "value": "android", "url": "/content/u-mobile/en/personal/support/faqs/devices/android.html" } ] }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "Ultra Unlimited Wireless Broadband", "value": "ultra-unlimited-wireless-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/ultra-unlimited-wireless-broadband.html" }, { "title": "Fibre Broadband", "value": "fibre-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband.html" }, { "title": "Fibre Broadband Support", "value": "fibre-broadband-support", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-support.html" }, { "title": "Fibre Broadband Self Troubleshooting", "value": "fibre-broadband-self-troubleshooting", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-self-troubleshooting.html" }, { "title": "Fibre Broadband ONU: LED Indicator", "value": "fibre-broadband-onu-led-indicator", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-onu-led-indicator.html" }, { "title": "Ultra Unlimited Wireless Broadband", "value": "ultra-unlimited-wireless-broadband-new", "url": "/content/u-mobile/en/personal/support/faqs/broadband/ultra-unlimited-wireless-broadband-new.html" }, { "title": "Ultra Unlimited Home Fibre Broadband", "value": "ultra-unlimited-home-fibre-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/ultra-unlimited-home-fibre-broadband.html" } ] }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "Roaming", "value": "roaming", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming.html" }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle.html" } ] }, { "title": "Happenings", "value": "happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "Events & Promotions", "value": "events-promotions", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions.html" }, { "title": "Rewards", "value": "rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/rewards.html" }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html" }, { "title": "Birthday Reward Campaign", "value": "birthday-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign.html" } ] }, { "title": "Value Added Services ", "value": "value-added-services", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "Call Forwarding", "value": "call-forwarding", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/call-forwarding.html" }, { "title": "Call Waiting and Hold", "value": "call-waiting-and-hold", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "Calling Line Identify Presentation (CLIP / Caller ID)", "value": "calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html" }, { "title": "Game Credits", "value": "game-credits", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/game-credits.html" }, { "title": "Missed Call Notification (MCN)", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "MMS", "value": "mms", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/mms.html" }, { "title": "Multi Conference Call", "value": "multi-conference-call", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "UPackage for Android", "value": "upackage-for-android", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/upackage-for-android.html" }, { "title": "Video Call", "value": "video-call", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/video-call.html" }, { "title": "Video Mail", "value": "video-mail", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/video-mail.html" }, { "title": "Voicemail Service", "value": "voicemail-service", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/voicemail-service.html" }, { "title": "Calling Line Identification Restriction (CLIR)", "value": "clir", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/myumobile-app.html" }, { "title": "Ringback Tone", "value": "ringback-tone", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/ringback-tone.html" }, { "title": "Caller Line Identification Restriction (CLIR)", "value": "caller-line-identification-restriction-masking-service", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/caller-line-identification-restriction-masking-service.html" } ] }, { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries.html", "isGroupLabel": true, "childList": [ { "title": "Prepaid Data Verification Exercise", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries/prepaid-data-verification-exercise.html" }, { "title": "Complaint Handling Process", "value": "complaint-handling-process", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries/complaint-handling-process.html" } ] }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "Service Tax 2018", "value": "service-tax-2018", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/service-tax-2018.html" }, { "title": "Prepaid Service Tax ", "value": "prepaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/prepaid-service-tax.html" }, { "title": "Postpaid Service Tax ", "value": "postpaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/postpaid-service-tax.html" }, { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/understand-your-bill.html" }, { "title": "Understanding Your Bill (New Bill 2022)", "value": "understanding-your-bill-new-bill-2022", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/understanding-your-bill-new-bill-2022.html" } ] }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "3G Sunset", "value": "3g-sunset", "url": "/content/u-mobile/en/personal/support/faqs/others/3g-sunset.html" }, { "title": "U Mobile 5G", "value": "umobile-5g", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/general-enquiries/complaint-handling-process.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "General Enquiries", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries.html" } ] }

Can't Find the Help You Need?

If you require further assistance, you can get in touch with us via the following channels.

my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

Download App
facebook

Facebook

Drop us your message on Messenger.

Chat Now
twitter

Twitter

Tweet us your enquiries and we will get back to you as soon as we can! 

Tweet Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed