{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003ePeningkatan penyelenggaraan laman web berjadual sedang dilaksanakan dari 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":13},"instant":{"seconds":1734019200,"nanos":0},"nowDate":"Dec 13, 2024, 12:00:00 AM","nowTime":"2024-12-13","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eSila lawati \u003ca href\u003d\"/content/u-mobile/bm/personal/support/store-finder.html\" target\u003d\"_blank\"\u003ekedai terdekat\u003c/a\u003e kami untuk bantuan pembelian \u0026amp; permintaan port-in. Terima kasih.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":13},"instant":{"seconds":1734019200,"nanos":0},"nowDate":"Dec 13, 2024, 12:00:00 AM","nowTime":"2024-12-13","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/bm/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/bm/personal/search-results.html" }
Pelan
Peranti
Jalur Lebar
Gaya Hidup
Tawaran
Sokongan
Dapatkan 5G
HUBUNGI KAMI

Popular di U Mobile

iPhone 16
iPhone 16

Penjimatan & fleksibiliti yang tiada tandingan untuk iPhone 16 anda melalui pelan U Postpaid baharu. Nikmati ansuran 0% dengan U PayLater. Daftar hari ini!
Fon Unbeatable 5G
Fon Unbeatable 5G

Layari pilihan fon 5G terunggul PERCUMA kami dengan 1,000GB data 5G berkelajuan tinggi untuk semua aktiviti mudah alih anda.

Wayarles
Wayarles

Nikmati kelajuan fiber dengan U Home 5G dan dapatkan TV Samsung PERCUMA. Nikmati router Wi-Fi 6 5G untuk sambungan lancar merentas semua peranti anda.
iPhone 15 Pro
iPhone 15 Pro

Penjimatan & fleksibiliti yang tiada tandingan untuk iPhone 15 Pro anda melalui pelan U Postpaid Terunggul 5G. Nikmati ansuran 0% dengan U PayLater.
Pelan Pascabayar
Pelan Pascabayar

Nikmati sehingga 6 talian berkongsi 1000GB Data 5G & perantauan global percuma dengan pelan U Postpaid. Nikmati lagi U Family 128, dapatkan 1000GB data 5G & perantauan global untuk 4 talian.
Pelan Data
Pelan Data

Prepaid Tanpa Had No.1, kini 2x lebih pantas hanya RM25/bln! Strim, game & sosial tanpa henti dengan kelajuan seperti kilat.
Peranti
Peranti

Miliki Peranti 5G terkini dengan U PayLater atau U SaveMore
Pelan
Peranti
Jalur Lebar
Gaya Hidup
Tawaran
Sokongan
Dapatkan 5G

Soalan Lazim 

{ "searchResultPagePath": "#", "serviceUrlSearchSuggestion": "/content/u-mobile/bm/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox_copy.suggestions" }
{ "dropdownFaqProperties": [ { "title": "Stor Online", "value": "online-store", "url": "/content/u-mobile/bm/personal/support/faqs/online-store.html", "isGroupLabel": true, "childList": [ { "title": "Pertanyaan Umum", "value": "general-enquiries", "url": "/content/u-mobile/bm/personal/support/faqs/online-store/general-enquiries.html" }, { "title": "Pengaktifan Talian", "value": "line-activation", "url": "/content/u-mobile/bm/personal/support/faqs/online-store/line-activation.html" }, { "title": "Pembelian Pelan dan Peranti", "value": "purchase-of-plan-and-device", "url": "/content/u-mobile/bm/personal/support/faqs/online-store/purchase-of-plan-and-device.html" }, { "title": "Pemulangan dan Bayaran Balik", "value": "returns-and-refunds", "url": "/content/u-mobile/bm/personal/support/faqs/online-store/returns-and-refunds.html" }, { "title": "Penghantaran & Penyerahan", "value": "shipping-delivery", "url": "/content/u-mobile/bm/personal/support/faqs/online-store/shipping-delivery.html" }, { "title": "Pelan Pembayaran Mudah", "value": "easy-payment-plan", "url": "/content/u-mobile/bm/personal/support/faqs/online-store/easy-payment-plan.html" } ] }, { "title": "Peranti", "value": "devices", "url": "/content/u-mobile/bm/personal/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/bm/personal/support/faqs/devices/iphone.html" }, { "title": "Android", "value": "android", "url": "/content/u-mobile/bm/personal/support/faqs/devices/android.html" }, { "title": "Umum", "value": "general", "url": "/content/u-mobile/bm/personal/support/faqs/devices/general.html" } ] }, { "title": "Pelan Mudah Alih", "value": "mobile-plans", "url": "/content/u-mobile/bm/personal/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "Umum", "value": "general", "url": "/content/u-mobile/bm/personal/support/faqs/mobile-plans/general.html" }, { "title": "Prabayar", "value": "prepaid", "url": "/content/u-mobile/bm/personal/support/faqs/mobile-plans/prepaid.html" } ] }, { "title": "Jalur Lebar", "value": "broadband", "url": "/content/u-mobile/bm/personal/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Home 5G x sooka VIP ROI", "value": "u-home-5g-sooka-vip-roi", "url": "/content/u-mobile/bm/personal/support/faqs/broadband/u-home-5g-sooka-vip-roi.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/bm/personal/support/faqs/broadband/u-home-fibre.html" }, { "title": "Percuma Router 5G Wi-Fi 6 dengan U Home 5G", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/bm/personal/support/faqs/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-sooka-premium", "url": "/content/u-mobile/bm/personal/support/faqs/broadband/u-home-5g-sooka-premium.html" }, { "title": "U Home 5G dengan Samsung TV", "value": "u-home-5g-samsung-tv", "url": "/content/u-mobile/bm/personal/support/faqs/broadband/u-home-5g-samsung-tv.html" }, { "title": "Sooka Premium Merdeka Extravaganza Campaign", "value": "sooka-premium-merdeka-extravaganza-campaign", "url": "/content/u-mobile/bm/personal/support/faqs/broadband/sooka-premium-merdeka-extravaganza-campaign.html" }, { "title": "U Home Fibre Discount Promo", "value": "u-home-fibre-discount-promo", "url": "/content/u-mobile/bm/personal/support/faqs/broadband/u-home-fibre-discount-promo.html" } ] }, { "title": "Perkhidmatan Digital", "value": "digital-services", "url": "/content/u-mobile/bm/personal/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "Perantauan & IDD", "value": "roaming", "url": "/content/u-mobile/bm/personal/support/faqs/digital-services/roaming.html" }, { "title": "Gaya Hidup ", "value": "lifestyle", "url": "/content/u-mobile/bm/personal/support/faqs/digital-services/lifestyle.html" } ] }, { "title": "Acara", "value": "happenings", "url": "/content/u-mobile/bm/personal/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "Acara & Promosi", "value": "events-promotions", "url": "/content/u-mobile/bm/personal/support/faqs/happenings/events-promotions.html" }, { "title": "Ganjaran", "value": "rewards", "url": "/content/u-mobile/bm/personal/support/faqs/happenings/rewards.html" }, { "title": "Kempen", "value": "campaign", "url": "/content/u-mobile/bm/personal/support/faqs/happenings/campaign.html" } ] }, { "title": "Perkhidmatan Nilai Ditambah", "value": "value-added-services", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "Alihan Panggilan", "value": "call-forwarding", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/call-forwarding.html" }, { "title": "Panggilan Menunggu & Tahan", "value": "call-waiting-and-hold", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "CLIP", "value": "calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html" }, { "title": "Notifikasi Panggilan Terlepas (MCN)", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "MMS", "value": "mms", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/mms.html" }, { "title": "Panggilan Persidangan", "value": "multi-conference-call", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "UPackage for Android", "value": "upackage-for-android", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/upackage-for-android.html" }, { "title": "Panggilan Video", "value": "video-call", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/video-call.html" }, { "title": "Mel Video", "value": "video-mail", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/video-mail.html" }, { "title": "Perkhidmatan Mel Suara", "value": "voicemail-service", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/voicemail-service.html" }, { "title": "CLIR", "value": "clir", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/myumobile-app.html" }, { "title": "Akses Penyedia Kandungan", "value": "content-provider-access", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/content-provider-access.html" }, { "title": "Ringback Tone", "value": "ringback-tone", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/ringback-tone.html" }, { "title": "Perkhidmatan Caller Line Identification Restriction (CLIR)", "value": "caller-line-identification-restriction-masking-service", "url": "/content/u-mobile/bm/personal/support/faqs/value-added-services/caller-line-identification-restriction-masking-service.html" } ] }, { "title": "Pertanyaan Umum", "value": "general-enquiries", "url": "/content/u-mobile/bm/personal/support/faqs/general-enquiries.html", "isGroupLabel": true, "childList": [ { "title": "Latihan Pengesahan Data Prabayar", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/bm/personal/support/faqs/general-enquiries/prepaid-data-verification-exercise.html" }, { "title": "Pengendalian Aduan", "value": "complaint-handling-process", "url": "/content/u-mobile/bm/personal/support/faqs/general-enquiries/complaint-handling-process.html" } ] }, { "title": "Cukai Perkhidmatan", "value": "service-tax", "url": "/content/u-mobile/bm/personal/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "Cukai Perkhidmatan 2018", "value": "service-tax-2018", "url": "/content/u-mobile/bm/personal/support/faqs/service-tax/service-tax-2018.html" }, { "title": "Cukai Perkhidmatan Prabayar", "value": "prepaid-service-tax", "url": "/content/u-mobile/bm/personal/support/faqs/service-tax/prepaid-service-tax.html" }, { "title": "Cukai Perkhidmatan Pascabayar", "value": "postpaid-service-tax", "url": "/content/u-mobile/bm/personal/support/faqs/service-tax/postpaid-service-tax.html" } ] }, { "title": "Lain-lain", "value": "others", "url": "/content/u-mobile/bm/personal/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "5G for U", "value": "5g-for-u", "url": "/content/u-mobile/bm/personal/support/faqs/others/5g-for-u.html" }, { "title": "Penghentian Rangkaian 3G", "value": "3g-network-retirement", "url": "/content/u-mobile/bm/personal/support/faqs/others/3g-network-retirement.html" }, { "title": "U Mobile 5G", "value": "umobile-5g", "url": "/content/u-mobile/bm/personal/support/faqs/others/umobile-5g.html" } ] } ], "dropdownDefault": "/content/u-mobile/bm/personal/support/faqs/broadband/u-home-5g-sooka-vip-roi.html", "breadCrumbs": [ { "title": "Soalan Lazim", "url": "/content/u-mobile/bm/personal/support/faqs.html" }, { "title": "Jalur Lebar", "url": "/content/u-mobile/bm/personal/support/faqs/broadband.html" } ] }

Tidak Jumpa Bantuan Yang Diperlukan?

Jika anda memerlukan bantuan lanjut, anda boleh hubungi kami melalui saluran berikut.

MyUmobile App

MyUMobile App

Hubungi kami melalui MyUMobile App.

Muat turn aplikasi
Muat turn aplikasi
Facebook

Facebook

Hantarkan mesej anda melalui Messenger.

Chat sekarang
Instagram

Instagram

Ada pertanyaan? DM sahaja kami!

DM sekarang
{ "siteTheme": "theme-personal" }
Kami menggunakan kuki untuk memberikan pengalaman terbaik dengan menyediakan kandungan paling relevan untuk anda. Klik 'Teruskan' untuk menikmati prestasi optimum. Lihat Notis Privasi kami untuk info lanjut.
Teruskan