{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e\u003cspan\u003e\u003cspan class\u003d\"ui-provider ed bsq bbm bsr bss bst bsu bsv bsw bsx bsy bsz bta btb btc btd bte btf btg bth bti btj btk btl btm btn bto btp btq btr bts btt btu btv btw\"\u003e网店将在 1 月 30 日至 2 月 6 日进行维修。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":9,"day":8},"instant":{"seconds":1757260800,"nanos":0},"nowDate":"Sep 8, 2025, 12:00:00 AM","nowTime":"2025-09-08","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e维修期间请前往\u003ca href\u003d\"/content/u-mobile/ch/personal/support/store-finder.html\" target\u003d\"_blank\"\u003e邻近的商店\u003c/a\u003e申请转台和签购配套，谢谢。\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":9,"day":8},"instant":{"seconds":1757260800,"nanos":0},"nowDate":"Sep 8, 2025, 12:00:00 AM","nowTime":"2025-09-08","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/ch/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/ch/personal/search-results.html" }
U Mobile
手机配套
手机
宽频
数码生活
优惠
服务中心
ULTRA5G
我的户口

建议搜索

热门推荐

热门搜索

一价双享，爽拿两台手机
一价双享，爽拿两台手机

5G Android手机，买一送一！ 立即签购U Family，轻松入手旗舰手机，共享数据以及在超过 60个目的地畅享免费漫游。了解更多 详情。

无需付费长达6个月
无需付费长达6个月

签购 iPhone 16e、15 Pro 或 15 配套的首6个月无需缴付任何费用。您的新手机还可免费享受全球漫游和 1,000GB 的高速 5G 数据，一切尽在 U Mobile。
无懈可击的 5G 手机
无懈可击的 5G 手机

浏览无懈可击的精选免费 5G 手机，为您的所有移动服务提供 1,000GB 的高速 5G 数据。

iPhone 16 系列
iPhone 16 系列

即刻签购0% 分期付款 U PayLater 配套以获取全新 iPhone 16 系列手机。点击了解更多。
无线宽频
无线宽频

尽享U Home 5G带来的光纤网速体验，并同时签购Samsung电视。此外，配备电竞级 5G 路由器，让您所有设备实现无缝连接。
后付配套
后付配套

签购 U Mobile 的后付数据套餐 - U Postpaid 38、68 和 98。享受 4G 和 5G 网络上的超级热点（Ultra Hotspot ）以及无限量本地通话，每月只需 RM38。请即获取！
数据配套
数据配套

每月只需​​ RM25，就能享受更快的无限量预付数据。签购马来西亚的最佳 5G 预付配套 — U Prepaid，立即以闪电般的速度不间断地进行串流、游戏及社交。
手机配套
手机
宽频
数码生活
优惠
服务中心
ULTRA5G

常见问题

{ "searchResultPagePath": "/content/u-mobile/ch/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/ch/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox_copy.suggestions" }

搜索
{ "dropdownFaqProperties": [ { "title": "无线宽频", "value": "wireless-broadband", "url": "/content/u-mobile/ch/personal/support/faqs/wireless-broadband.html", "isGroupLabel": true, "childList": [ { "title": "Ultra Unlimited Wireless Broadband 无线宽频", "value": "ultra-unlimited-wireless-broadband", "url": "/content/u-mobile/ch/personal/support/faqs/wireless-broadband/ultra-unlimited-wireless-broadband.html" } ] }, { "title": "网店", "value": "online-store", "url": "/content/u-mobile/ch/personal/support/faqs/online-store.html", "isGroupLabel": true, "childList": [ { "title": "常见疑问", "value": "general-enquiries", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/general-enquiries.html" }, { "title": "激活电话线", "value": "line-activation", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/line-activation.html" }, { "title": "购买手机与配套", "value": "purchase-of-plan-and-device", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/purchase-of-plan-and-device.html" }, { "title": "出货与运送", "value": "shipping-delivery", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/shipping-delivery.html" }, { "title": "退货与退款", "value": "returns-and-refunds", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/returns-and-refunds.html" }, { "title": "Easy Payment Plan", "value": "easy-payment-plan", "url": "/content/u-mobile/ch/personal/support/faqs/online-store/easy-payment-plan.html" } ] }, { "title": "手机", "value": "devices", "url": "/content/u-mobile/ch/personal/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/ch/personal/support/faqs/devices/iphone.html" }, { "title": "安卓", "value": "android", "url": "/content/u-mobile/ch/personal/support/faqs/devices/android.html" }, { "title": "综合", "value": "general", "url": "/content/u-mobile/ch/personal/support/faqs/devices/general.html" }, { "title": "后付配套", "value": "postpaid", "url": "/content/u-mobile/ch/personal/support/faqs/devices/postpaid.html" } ] }, { "title": "手机配套", "value": "mobile-plans", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "综合", "value": "general", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/general.html" }, { "title": "后付配套", "value": "postpaid", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid.html" }, { "title": "预付配套", "value": "prepaid", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid.html" } ] }, { "title": "宽频", "value": "broadband", "url": "/content/u-mobile/ch/personal/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g.html" }, { "title": "U Home 5G 推介优惠", "value": "u-home-5g-launch-promo", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-launch-promo.html" }, { "title": "免费 5G 路由器与 U Home 5G", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G 和 Samsung 电视", "value": "u-home-5g-samsung-tv", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-samsung-tv.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-sooka-premium", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-5g-sooka-premium.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-fibre.html" }, { "title": "U Home Fibre Discount Promo", "value": "u-home-fibre-discount-promo", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/u-home-fibre-discount-promo.html" }, { "title": "U Home Fibre 难题处理", "value": "fibre-broadband-self-troubleshooting", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/fibre-broadband-self-troubleshooting.html" }, { "title": "U Mobile 家用光纤 ONU LED 指示灯说明", "value": "fibre-broadband-onu-led-indicator", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/fibre-broadband-onu-led-indicator.html" }, { "title": "U Mobile 家用光纤支援", "value": "fibre-broadband-support", "url": "/content/u-mobile/ch/personal/support/faqs/broadband/fibre-broadband-support.html" } ] }, { "title": "电子服务", "value": "digital-services", "url": "/content/u-mobile/ch/personal/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "漫游 & IDD", "value": "roaming", "url": "/content/u-mobile/ch/personal/support/faqs/digital-services/roaming.html" }, { "title": "生活", "value": "lifestyle", "url": "/content/u-mobile/ch/personal/support/faqs/digital-services/lifestyle.html" } ] }, { "title": "活动", "value": "happenings", "url": "/content/u-mobile/ch/personal/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "活动与促销", "value": "events-promotions", "url": "/content/u-mobile/ch/personal/support/faqs/happenings/events-promotions.html" }, { "title": "奖赏", "value": "rewards", "url": "/content/u-mobile/ch/personal/support/faqs/happenings/rewards.html" }, { "title": "营销活动", "value": "campaign", "url": "/content/u-mobile/ch/personal/support/faqs/happenings/campaign.html" } ] }, { "title": "增值服务 ", "value": "value-added-services", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "呼叫转移", "value": "call-forwarding", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/call-forwarding.html" }, { "title": "Call Waiting & Hold ", "value": "call-waiting-and-hold", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "主叫号码显示 （CLIP\\ 来电显示）", "value": "calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html" }, { "title": "未接来电通知 (MCN) ", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "多方会议通话", "value": "multi-conference-call", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "安卓手机 UPackage", "value": "upackage-for-android", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/upackage-for-android.html" }, { "title": "视频通话", "value": "video-call", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/video-call.html" }, { "title": "视频留言", "value": "video-mail", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/video-mail.html" }, { "title": "视频留言服务", "value": "voicemail-service", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/voicemail-service.html" }, { "title": "CLIR", "value": "clir", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/myumobile-app.html" }, { "title": "Caller Line Identification Restriction (CLIR)", "value": "caller-line-identification-restriction-masking-service", "url": "/content/u-mobile/ch/personal/support/faqs/value-added-services/caller-line-identification-restriction-masking-service.html" } ] }, { "title": "普通疑问", "value": "general-enquiries", "url": "/content/u-mobile/ch/personal/support/faqs/general-enquiries.html", "isGroupLabel": true, "childList": [] }, { "title": "服务税", "value": "service-tax", "url": "/content/u-mobile/ch/personal/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "服务税 2018（Service Tax）", "value": "service-tax-2018", "url": "/content/u-mobile/ch/personal/support/faqs/service-tax/service-tax-2018.html" }, { "title": "预付服务税", "value": "prepaid-service-tax", "url": "/content/u-mobile/ch/personal/support/faqs/service-tax/prepaid-service-tax.html" }, { "title": "后付服务税", "value": "postpaid-service-tax", "url": "/content/u-mobile/ch/personal/support/faqs/service-tax/postpaid-service-tax.html" } ] }, { "title": "其他", "value": "others", "url": "/content/u-mobile/ch/personal/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "5G SA", "value": "5g-sa", "url": "/content/u-mobile/ch/personal/support/faqs/others/5g-sa.html" }, { "title": "U Mobile 5G", "value": "umobile-5g", "url": "/content/u-mobile/ch/personal/support/faqs/others/umobile-5g.html" }, { "title": "3G网络终止", "value": "3g-network-retirement", "url": "/content/u-mobile/ch/personal/support/faqs/others/3g-network-retirement.html" } ] } ], "dropdownDefault": "/content/u-mobile/ch/personal/support/faqs/online-store/returns-and-refunds.html", "breadCrumbs": [ { "title": "常见问题", "url": "/content/u-mobile/ch/personal/support/faqs.html" }, { "title": "网店", "url": "/content/u-mobile/ch/personal/support/faqs/online-store.html" } ] }

更多联系方式

无论是通过 MyUMobile App 还是社交媒体，都能快速便捷的联系我们。

​

MyUmobile App

MyUMobile App

通过 MyUMobile App联系我们。

立即下载
立即下载
Facebook

Facebook

通过FB Messenger留下您的信息。

现在留言
Instagram

Instagram

有疑问吗？请随时私信我们！

立即私信
{ "siteTheme": "theme-personal" }

Cookie 政策

我们使用 cookie 为您量身定制最相关的内容，从而为您带来我们网站上的最佳体验。单击“接受”，即表示您同意在您的设备上存储 cookie。查看我们的隐私声明以了解更多信息。

接受