Frequently Asked Questions

Yes, it is. All U Biz Borneo 38 subscribers with eligible 5G mobile devices in the Live 5G areas can access and experience the 5G service.

The organisation and employees of the organisation aged 18 years or older at the date of signing up for U Biz Borneo 38 either under corporate individual (“Corporate Individual”) or corporate official (“Corporate Official”) accounts; and

1. New U Mobile customers;
2. Those who port in from other service providers (MNP Port-ins); OR
3. Existing U Mobile customers (Prepaid-to-Postpaid conversion and rate plan changes)

This is our new 4G & 5G Postpaid subscription service, offering Unlimited high-speed data quota per month with no speed cap specifically for Sabah and Sarawak customers.

Any activation of U Biz Borneo 38 during promo periods will be eligible for a RM10 monthly rebate. The RM10 monthly rebate is only available during the promo period.

The promo period begins on 21st February 2024 until further notice.

You are unable to use the Unlimited Data from U Biz Borneo 38 in Peninsular Malaysia. However, you are given a monthly allocation of 10GB of high-speed data to use when you are in Peninsular Malaysia.

For customers who register under corporate individual (“Corporate Individual”):

• NRIC (Malaysians or permanent residents) or passports (non-Malaysian citizen/foreigner)
• Business card as proof of employment
• Service application form
• T&C & Addendum

For customers who register under corporate official (“Corporate Official”):

• NRIC (Malaysians or permanent residents) or passports (non-Malaysian citizen/foreigner) of the company director
• SSM forms/documents
• Service application form
• T&C & Addendum

An upfront advance fee is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any Postpaid or Broadband plan. For example, the upfront payment for the U Biz 38 plan will be RM38. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable.

However, you are not required to make any upfront advance fee when you register for a U Biz plan. When you receive your first month’s bill statement, you will only need to pay the utilisation amount.

We will collect an upfront advance fee upon your new registration but we will not collect the stamp duty for your new rate plan.

Yes, with UltraHotspot 5G you are now able to utilise hotspot from your allocated Unlimited Data.

Yes, you will be automatically subscribed to e-billing upon signing up for U Biz Borneo 38 which is free-of-charge. If you intend to change to a physical bill subscription, you can do so and will be charged monthly. 

The monthly fee for an Itemised bill is RM8, and the monthly fee for a Non-itemised bill is RM5.

We charge your voice and video calls based on a 30-second charging block. Unlimited calls are only applicable for local voice calls.

You can only change to the latest available U Biz Postpaid plans.