We are introducing a new MyUMobile App to provide a faster, more secure, and improved digital experience with enhanced features and a refreshed interface.

The new app offers improved performance, easier navigation, enhanced security, new features and services, and better experience.

The old app will remain available during the transition period, but we recommend to update the version to the new app. We will have a grace period before it is fully discontinued.

During the transition period, you may continue using the old app. Eventually, customers will be encouraged to update their app to enjoy the latest features. We will have a grace period before it is fully discontinued.

Yes. Downloading or updating to the new MyUMobile App is free.

The app is available on the Apple App Store , Google Play Store and Huawei AppGallery.

The app supports most modern Android and iOS devices running the minimum required operating system versions (iOS [XX] and Android [XX]).

No. Only one version of the app can be installed on your device at a time. Simply update your existing application to seamlessly transition to the brand-new platform.

Yes. Simply log in using your existing account credentials.

No, existing customers do not need to create a brand-new account. Simply log in using an OTP sent to your mobile number (for Prepaid and Postpaid users) or your email and password (for broadband users).

Yes, subject to our standard security policies. You can stay logged in on up to 5 devices per MSISDN.

Yes, where supported.

Most existing features are available, with additional enhancements being introduced progressively.

Some features may have been relocated to improve navigation.

No manual migration is required. Simply log in.

We'll notify customers before support for the old app ends.

You may eventually lose access once the old app is retired.

Yes. The app includes enhanced security measures to protect your account and personal information. please remember never to share your login credentials or TAC with anyone.

Yes. Your information is protected according to our privacy and security standards.

Built-in additional verification steps such as biometric are implemented to add an extra layer of protection and keep your account fully secure.

Yes. Please ensure notification permissions in your device settings are enabled.

Check your notification settings, device permissions, and battery optimization settings.

Yes. Payment services continue to be available.

Yes, where applicable.

Try updating the app, restarting your device, and checking your internet connection.

Possible reasons include incorrect credentials, poor internet connection, or temporary maintenance.

Wait a few minutes, check your mobile network, and request a new OTP.

Your device may not meet the minimum operating system requirements.

Visit the App Store or Google Play Store and tap on the Update button.

If automatic updates are enabled on your device, yes.

Yes. The New App supports Bahasa Melayu and English.

Permissions are required for features such as Camera, Location, Notifications, and File Upload for better experience.

Yes, you can disable permissions, but certain features and functionalities within the app may be limited.

You can contact Customer Service through the app or our support channels.

Feedback can be submitted via the app or our official support channels.

Visit our Help Centre or contact our customer support hotline.

Corporate Company users can now:

• View usage for your mobile plans, including ULTRA Business WiFi plans
• Purchase add-ons
• Purchase roaming passes
• Make payment for add-ons and roaming passes (Partially Funded lines only
• Pay for other U Mobile accounts
• Manage profile and app settings

Some features and payment methods depend on whether your line is Fully Funded (FF) or Partially Funded (PF).

Funding type determines who pays for add-ons and roaming passes purchased through the MyUMobile App.

For existing Corporate Company users:

• If your line already has access to the MyUMobile App, it will be assigned as Fully Funded (FF).
• If your line does not have access to the MyUMobile App, it will be assigned as Partially Funded (PF).

For new Corporate Company lines:

• By default, all eligible mobile lines are assigned as Fully Funded (FF).
• During registration, your company's Authorised PIC may request to assign Partially Funded (PF) to all mobile lines or selected mobile lines, depending on your company's requirements.
  

No. Only your company's Authorised PIC can request a funding type change through the BusinessCare Portal.

1. Download the MyUMobile App from the Apple App Store, Google Play Store or Huawei AppGallery.
2. Enter your mobile number.
3. Verify your identity using the One-Time Password (OTP).
4. Start using the app.
   

If you do not receive the OTP:

• Ensure you have mobile network coverage.
• Wait a moment and request a new OTP.
• Restart your phone and try again.
• If the issue persists, contact U Mobile Customer Service.
  

You can:

• View usage for your mobile plans, including ULTRA Business WiFi plans
• Purchase Add-Ons
• Purchase roaming passes
• Make payment for eligible purchases (PF users)
• Pay for other U Mobile accounts
• Update your profile and app settings
  

No. Bill viewing and bill download are not available in the MyUMobile App.

You may:

• View your bill through the BusinessCare Portal, or
• Receive your bill via email if your company has subscribed to eBill.
  

No. Plan changes are currently not supported in the MyUMobile App.

Please contact your company's Authorised PIC or your U Mobile Account Manager for assistance.

No. New plan applications are not available in the MyUMobile App.

Please contact your company's Authorised PIC or your U Mobile Account Manager.

No. International Roaming (IR) and IDD management are not available in the MyUMobile App.

Please contact your company's Authorised PIC if changes are required.