Soalan Lazim
Tapis mengikut
To purchase the Prepaid plan, subscribers must:
i. Login to any participating Online Channels
ii. Select the Prepaid plans that you wish to subscribe
iii. Key in mobile number and make the necessary payment
iv. A confirmation SMS will be sent by U Mobile to you to confirm successful subscription.
Pelan Mingguan: GX12
Pelan Bulanan: GX30, UMI30, UMI36, UMI50, GT30, GX38
Sekiranya anda sudah melanggan data atau pelan panggilan sedia ada, pembelian pelan Prabayar baharu akan mengganti data atau pelan panggilan sedia ada. Segala kuota atau minit yang tidak digunakan akan hilang.
Cth. Segala kuota dan minit yang tidak digunakan untuk UMI 50 sedia ada akan hilang apabila UMI 30 dibeli. Anda hanya berhak mendapat data dan minit UMI terkini yang dibeli.
Ada 2 senario:
- Sekiranya pembayaran diterima tetapi pengesahan gagal, bank akan menghantar pengembalian dana ke akaun bank pelanggan dalam masa 3 hari bekerja.
- Sekiranya, pada bila-bila masa, langganan gagal disebabkan oleh keadaan yang tidak dijangka, akaun pelanggan akan dikreditkan secara automatik dengan jumlah tambah nilai dan disarankan untuk melanggan secara manual melalui aplikasi mudah alih U Mobile, UMB 118 atau SMS.
Online channel – only 1 step required which is purchase and subscription will be done automatically from backend.
Other channels – 2 steps required which is purchase top up and subscribe to the plan manually by subscribers.
Ya. Anda akan menerima notifikasi SMS mengenai status langganan. Sebagai alternatif, anda boleh menyemak status pelan yang dibeli melalui aplikasi mudah alih UMB 118 atau aplikasi U Mobile.
There are no differences. The plan’s offering will be identical. You may refer to U Mobile’s website ie. https://www.u.com.my/plans/prepaid/unlimited-mobile-internet or https://www.u.com.my/plans/gilerunlimited/prepaid
Yes. You can purchase the Prepaid plan for your family/friends via online channels.
Anda boleh merujuk laman web U Mobile kami untuk pengumuman senarai saluran online yang akan menawarkan perkhidmatan ini dari semasa ke semasa.
Individu bukan warganegara Malaysia tidak layak untuk tawaran ini. Mereka perlu menambah nilai & melanggan secara manual melalui aplikasi UMB 118 atau Aplikasi MyUMobile.
Individu bukan warganegara Malaysia tidak layak untuk tawaran ini. Mereka perlu menambah nilai & melanggan secara manual melalui aplikasi UMB 118 atau Aplikasi MyUMobile.
If you are subscribing to a Prepaid plan for a third party, you are solely responsible to inform the third party that you are subscribing to the Prepaid plan on behalf of him. U Mobile will not be responsible for any complaints made by the third party.
Your subscription will be auto-renewed (subject to minimum balance in your prepaid account to renew your UMI plan) based on your 1st service activation date. You will receive SMS notifications 2 days and 1 day before your auto-renewal is due, and another SMS when your subscription is renewed.
Ya, anda boleh membeli pelan itu melalui semua saluran online yang mengambil bahagian.
Anda boleh menghubungi Talian Khidmat Pelanggan kami di 018 388 1318 atau 1318 dari nombor U Mobile anda.
Subscribers who are eligible to sign up for an iPhone at RM48/month, have the option to select their contract tenure with an affordable monthly instalment basis at RM48 with no interest charges.
There are 2 iPhone models, which are iPhone 11 (128GB) and iPhone 13 (128GB).
| U PayLater | iPhone 11 (128GB) | iPhone 13 (128GB) |
|---|---|---|
| U iPhone RM48 (Months) | 24 months | 48 months |
A U iPhone RM48 sign-up is applicable for U Postpaid™ 98 subscriber only.
Walk-in to our branches, participating dealers, or self-signup via our eShop.
Yes, you are required to make an upfront payment upon registration of iPhone @ RM48 Promotion, depending on the iPhone model.
Eligible subscribers are only entitled to one (1) contract at once.
We need to check your eligibility. If you are eligible for iPhone @ RM48 Promotion, u will need to change plan to U Postpaid 98 but upfront payment applies.
Yes, you can. But the existing rate plan will be terminated as it is still bonded to an active contract. You will be liable for any charges, you must also settle all outstanding charges and ETP (early termination payment) applies, under the existing rate plan before the subscriber can proceed to sign up for iPhone @ RM48 Promotion.
You will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the Recommended Retail Price (RRP) of the phone model upon signing up for iPhone @ RM48 Promotion. Furthermore, you will also be enjoying a 0% interest instalment payment throughout the instalment tenure.
You are required to pay the remaining device balance, which is equivalent to the Device Recommended Retail Price (RRP) minus the total instalment fees paid so far.
Balance charges = Device Recommended Retail Price (RRP) – Total instalment fees paid
Example:
Phone Model |
Apple iPhone 13 128GB |
Device RRP without contract |
RM3,899 |
Termination on Month |
7th months after signup iPhone @ RM48 Promotion (You'd have been billed 8 times for device instalment) |
Total Contract Month |
48 months |
Monthly Device Fees |
RM48 / month |
Total Monthly Instalment Fee |
RM48 x 48 months = RM2,304 |
Balance charges = Device Recommended Retail Price (RRP) – Total Paid Instalment Fees
Balance charges = RM3,899 – (RM48 x 8 months)
Balance charges = RM3,515 (Remaining device instalment balance amount to be paid off).
Summary:
You will need to pay off for the remaining contracted months if you terminate before the completion of the contract tenure.
U Mobile will base the calculation on the U Mobile Device Selling Price (RRP), for this example RM3,899. U Mobile Device RRP is not the same as ‘Total Monthly Instalment Fee’ (RM48 x 48 months = RM2,304.00).
Unfortunately, device trade-ins are not applicable for iPhone @ RM48 Promotion sign-up.
It is subject to availability and while stock lasts.
iPhone Model |
Storage |
Colour |
|---|---|---|
| iPhone 11 | 128GB |
BLACK |
| GREEN | ||
| PURPLE | ||
| RED | ||
| WHITE | ||
| YELLOW | ||
| iPhone 13 | 128GB | BLUE |
| GREEN | ||
| MIDNIGHT | ||
| PINK | ||
| RED | ||
| STARLIGHT |
'Deals For U' adalah promosi yang tersedia eksklusif dalam MyUMobile App dan UMB untuk pelanggan Prabayar dan Pascabayar yang terpilih dan layak ('Pelanggan yang Layak').
Untuk Pelanggan yang Layak, paparan ‘Deals For U’ akan tertera di ruangan 'Add-Ons' dalam MyUMobile App dan ‘01 Deals For U’ di UMB.
Anda boleh menyemak kelayakan anda melalui saluran berikut:
- MyUMobile App
Langkah 1: Lancarkan MyUMobile App
Langkah 2: Pergi ke halaman 'Add-Ons' > Tab ‘Deals For U’ - UMB
Dail *118*01#
Promosi khusus bagi Pelanggan yang Layak dengan tawaran eksklusif untuk mereka berdasarkan sejarah penggunaan dan perbelanjaan. Jadi, setiap tawaran mungkin berbeza untuk setiap individu.
Tawaran Promosi akan berubah dari hari ke hari. Sila semak MyUMobile App/UMB anda secara berkala untuk tawaran terkini.
Untuk produk/perkhidmatan dengan langganan yang boleh diperbaharui, harga pembaharuan adalah berdasarkan harga runcit yang disyorkan kecuali diberitahu sebaliknya.
Jika ada sudah melanggan mana-mana pelan data atau panggilan, pembelian pelan Prabayar baharu akan mendahului pelan data dan panggilan sedia ada. Kuota atau minit yang tidak digunakan akan dilupuskan.
- Melalui MyUMobile App:
- Muat turun dan daftar masuk ke MyUMobile App.
- Pergi ke paparan 'Add-Ons' dan pilih tawaran yang anda inginkan di bahagian 'Deals For U'.
- Sahkan langganan anda.
- SMS pengesahan akan dihantar untuk anda membuat pengesahan langganan.
- Anda boleh menyemak butiran langganan di bahagian ‘Lihat butiran penggunaan’ dalam aplikasi bahagian ‘Utama’.
- Melalui UMB:
- Dail *118*01#
- Pelanggan yang layak akan dapat melihat senarai tawaran Deals For U yang tersedia.
- Pilih tawaran yang ingin dilanggan dan sahkan langganan anda.
- SMS pengesahan akan dihantar selepas langganan berjaya.
- Untuk maklumat lanjut mengenai langganan anda melalui saluran UMB, anda boleh muat turun dan log masuk ke MyUMobile App.
Ya, anda boleh membeli tawaran sebanyak mana yang anda mahu. Namun, untuk sesetengah tawaran, anda hanya boleh membeli tawaran tersebut jika anda tidak mempunyai langganan aktif semasa. Sebagai contoh, Pas Hotspot tidak boleh dibeli jika anda sudah mempunyai add-on Hotspot yang aktif. Anda hanya boleh membeli add-on Hotspot lain selepas yang semasa telah tamat tempoh.
Tawaran ‘Deals For U’ termasuk, tetapi tidak terhad pada kategori berikut:
- Pelan Data Bulanan/Mingguan/Harian dengan Diskaun
- Pas Data 30 Hari Eksklusif
- Pas Panggilan Tempatan
- Pas IDD
- Pas Kelajuan Pantas
- Pas Hotspot
Anda boleh mendaftar bermula dari 15 Mac 2024.
- Nikmati penjimatan apabila anda mendaftar untuk iPhone 14 (128GB), iPhone 15 (128GB, 256GB dan 512GB), iPhone 16 (128GB) atau iPhone 16e (128GB, 256GB dan 512GB).
- Anda boleh mendapat pengecualian bagi 6 kali bayaran terakhir ansuran telefon.
Pengecualian bayaran ansuran akan dipaparkan dalam bil bulanan anda.
• Pelan Pascabayar yang tersedia ialah U Postpaid 68, U Postpaid Borneo 68, U Postpaid 98 dan U Family 128.
• Kontrak 36 bulan sahaja melalui U PayLater.
The available postpaid plans are U Postpaid 68 and U Postpaid Borneo 68.
You will be tied to a 24-month contract.
You will need to add another NEW U Family Share 38 line to be entitled for this campaign.
If you terminate your U Family Share 38 before your commitment period expires, you are required to pay balance charges, which will be calculated as follows:
Balance Charges = [Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment] ÷ Total Commitment Period (months) x remaining number of months)
The remaining number of months will include the month during which you terminate the service.
Yes, you may upgrade your U Family Share 38 subscription to U Postpaid 68, U Postpaid Borneo 68 or U Postpaid 98. However, if you choose to terminate after upgrading, the Balance Charges will apply.
The advance fee will be waived if you fulfill the advance fee waiver criteria (determined by U Mobile) during your registration for this campaign. Eligibility for the advance fee waiver is solely at U Mobile’s discretion.
You may choose between the vivo V40 Lite 8+256GB or HONOR 200 Lite 8+512GB.
Our representative will reach out to you within 5 to 7 working days. Please note that you will have to fulfil the criteria (determined by U Mobile) for campaign eligibility.
Selain 'Telefon RM0 untuk Semua', kempen ini juga dikenali sebagai "RM0 Phones for Everyone" dengan tempoh promosi terhad. Anda boleh nikmati telefon baharu dari RM0 dengan mendaftar ke U Postpaid™ 68.
Promosi ini berjalan dari 15 Oktober 2021 sehingga diberitahu kelak.
Semua rakyat Malaysia berumur 18 tahun ke atas dengan No. KP yang sah boleh mendaftar untuk promosi ini.
Satu (1) No. KP boleh mendaftar satu (1) pakej telefon di bawah promosi “Telefon RM0 untuk Semua”.
Ya, anda boleh naik taraf daripada pelan sedia ada bagi mendaftar untuk promosi ini.
Untuk mendaftar promosi ini, sila kunjungi stor U Mobile terdekat. Promosi ini terbuka kepada pelanggan U Mobile baharu dan sedia ada.
Klik di sini untuk mencari lokasi stor: Carian Stor | U Mobile
Harga peranti bermula dari RM0 dengan tempoh komitmen 24 bulan.
Tempoh komitmen adalah selama 12 atau 24 bulan bulan dari tempoh pengaktifan pelan U Postpaid™ 68 di bawah promosi “Telefon Percuma RM0 untuk Semua”.
Yuran akses bagi U Postpaid™ 68 adalah RM68 sebulan untuk Data Pantas Tanpa Had & Panggilan Tanpa had. Yuran Akses adalah langganan mengikut kadar pelan dan akan dicaj secara bulanan.
Untuk pembelian daripada Stor / pengedar U Mobile yang mengambil bahagian:
Satu (1) bulan Yuran Akses hanya diperlukan untuk pelanggan baharu.
Yuran Akses (jumlah yang sama dengan Yuran Bulanan) dicaj sebagai pendahuluan ke akaun dan akan dilampirkan di dalam bil bulan pertama.
Ya, bergantung kepada model telefon yang telah anda pilih, harga telefon bermula dari RM0. Anda boleh menaik taraf ke telefon yang lebih baik dan nikmati penjimatan sehingga 72%.
Telefon yang ditawarkan di bawah “Telefon RM0 untuk Semua” datang dengan perisian perlindungan telefon dalam bentuk Samsung Knox untuk model telefon Samsung / Oppo Guard untuk model telefon Oppo di mana ia boleh dikunci bagi melindungi data daripada digodam, malware dan pelbagai serangan lain.
Telefon juga akan dikunci jika pembayaran lewat berlaku.
Telefon anda akan dibuka semula selepas satu (1) hari bekerja setelah anda membuat pembayaran penuh.
Jika anda ingin membuka telefon anda semula dalam masa 30 minit selepas bayaran penuh, sila hubungi Talian Khidmat Pelanggan kami di 60183881318 untuk bantuan lanjut.
Ya, anda boleh batalkan perkhidmatan pada bila-bila masa. Tapi akan dikenakan caj.
Anda perlu membayar baki harga telefon (Harga Jualan U Mobile) kira-kiranya adalah seperti berikut:
Baki caj = (Harga Jualan U Mobile - Harga telefon semasa tempoh promosi) / Tempoh komitmen X jumlah baki bulan.
Jumlah baki bulan adalah termasuk bulan yang anda batalkan pakej telefon tersebut.
Contoh: Jika anda membeli Samsung A02 pada RM0 dengan Promosi ini dan membatalkannya pada bulan ke 5, harga jualan U Mobile adalah RM399, anda perlu membayar U Mobile [(RM399-RM0)/12]*8 = RM266.
Promosi ini akan dilancarkan di Stor Online U Mobile tidak lama lagi. Untuk lebih mudah, anda boleh kunjungi mana-mana Stor U Mobile atau pengedar U Mobile di seluruh negara yang mengambil bahagian dan mendaftar dengan promosi hebat ini.
Jom, kunjungi stor kami di www.u.com.my/bm/personal/support/store-finder.
This Campaign is open to selected Active Prepaid subscribers only. “Active” means able to make and receive calls and have received notification through any channels (SMS / UMB / eDM / MyUMobile app) from U Mobile (“Notification”).
The Campaign date will be stated in the notification that you have received through any form of communication channels (SMS / UMB / eDM / MyUMobile app).
To participate in this Campaign, you must receive a U Mobile SMS about the campaign from the short code 28139 or 28140 and must perform Prepaid reload (the amount that stated in the SMS / UMB / eDM / MyUMobile app) through any available reload channels.
Subscribers who perform top-up as specify in the notification during the promotion period will receive a one-time bonus credit reward as stated in the notification that participants received through SMS.
The reward will be credited directly to the eligible subscribers’ Prepaid account within 7 working days and will be valid for a period of 7 days. U Mobile will notify the participants of the rebate via SMS (“Reward Notification”). U Mobile may use any other method or medium it deems fit to notify the participants of their entitlement to receive the reward.
No, this offer is not transferable.
Pakej 5G Rahmah ialah pelan data 5G dengan pilihan peranti 5G, sama ada Samsung Galaxy A14 5G, Samsung Galaxy M14 5G atau Honor 90 Lite 5G pada harga RM240 dengan U Postpaid 68 berserta rebat RM10/bulan selama 24 bulan.
Pakej ini akan dibuka untuk pendaftaran dari 1 September 2023 hingga 31 Mac 2024.
Pakej 5G Rahmah terbuka kepada semua rakyat Malaysia berumur 18 tahun ke atas dengan kad pengenalan yang sah.
Selain itu, 100,000 pendaftar pertama daripada kumpulan B40 di seluruh negara layak mendapat subsidi RM120 untuk peranti 5G. Ringkasnya, untuk pakej 5G Rahmah ini, pelanggan daripada kumpulan ini boleh mendaftar pakej ini dengan peranti 5G terpilih berharga RM120 sahaja.
Yuran akses bulanan untuk Pakej 5G Rahmah adalah RM58 sebulan selama 24 bulan. Yuran akses adalah kadar langganan pelan yang dicaj pada setiap bulan.
Bagi Pakej 5G Rahmah, satu (1) nombor kad pengenalan dengan peranti 5G terpilih yang berharga RM240 boleh mendaftar untuk maksimum 6 talian, tertakluk kepada terma dan syarat.
Jika anda antara 100,000 pelanggan pertama dari golongan B40, anda layak menggunakan subsidi peranti RM120 hanya sekali, daripada 6 talian yang tersedia.
Ya, anda dibenarkan untuk menaik taraf pelan semasa anda kepada pakej ini.
Anda boleh ke mana-mana U Mobile Centre dan stor U Mobile yang berdekatan di seluruh negara untuk mendaftar untuk Pakej 5G Rahmah ini.
Senarai stor U Mobile: http://www.u.com.my/bm/personal/support/store-finder
Senarai stor U Mobile di Sabah, klik di sini.
Jika anda adalah pelanggan baru U Mobile, anda perlu mendaftar pakej ini di stor U Mobile atau pengedar U Mobile yang sah.
Tempoh komitmen adalah selama 24 bulan dari tarikh pengaktifan pelan U Postpaid 68 di bawah Pakej 5G Rahmah.
Tidak, rebat RM10 anda akan dihentikan sebaik sahaja anda menukar pelan atau menamatkan pelan U Postpaid 68 anda dalam tempoh komitmen 24 bulan.
Anda boleh ke U Mobile Centre atau stor U Mobile berdekatan untuk menyemak kelayakan B40 anda.
Jika anda seorang pelanggan B40 yang layak, anda perlu membuat pembayaran penuh harga peranti seperti yang dipamerkan pada https://www.u.com.my/en/personal/deals/5g-rahmah semasa pendaftaran. Diskaun RM120 akan diberikan semula dan akan ditunjukkan dalam bil Postpaid anda dalam masa 60 hari bekerja.
5G Rahmah Incentive for Media Practitioner is a postpaid plan phone bill rebate offer for media practitioners for their September 2023 bill. This incentive is a one-off grant specifically for media practitioners in conjunction with Malaysia Day.
The 5G Rahmah Incentive for Media Practitioner is open to media practitioners with Malaysian citizens who hold a Media Certificate Card issued by the Department of Information Malaysia (JaPen) that is not expired and having an active postpaid plan subscription with U Mobile.
Eligible Media Practitioners need to update their postpaid phone numbers and other relevant information via the JaPEN eMedia System at http://emedia.penerangan.gov.my/link before 10 September 2023 to enjoy this 5G Rahmah Incentive for Media Practitioner.
Applications do not need to be made by eligible media practitioners as they will be made automatically based on data from JaPen.
The rebate is dependent on the billing cycle of the postpaid plan. For example the rebate for September 2023 may be enjoyed by customers in October 2023 or the next month only for one(1) time off.
Kindly visit https://emedia.penerangan.gov.my/ and check with the respective department/customer service for your eligibility.
This CreditSOS Automated Subscription Campaign period will start from 14 October 2024 to 11 November 2024 (28 days).
The CreditSOS Automated Subscription Campaign is open to all U Mobile Prepaid subscribers who is not an existing CreditSOS Automated Subscriber prior to Campaign launched date.
RM2 Free Credit for 3,000 winners throughout campaign period with a weekly distribution of 750 winners determined on a first-come, first-served basis.
You will have to register for CreditSOS Automated Subscription service AND successfully subscribe to at least 1 CreditSOS subscription via Automated Subscription channel.
Kindly refer to below following action to subscribe CreditSOS Automated Subscription to participate:
- sending ON ACR to 28120 OR
- by dialing (5G users) *118*2*2*2*1# OR (non 5G users) *118*3*2*1#
Then,
You are required to successfully perform at least 1 CreditSOS subscription via Automated Subscription channel throughout campaign period.
Winners that have been successfully identified and validated will receive an SMS notification by the following dates:
- 31 October 2024
- 14 November 2024
The RM2 Free Credit will be forfeited if subscriber prepaid account hit the criteria below:
- Your Prepaid account has been suspended or terminated;
- Your Prepaid account becomes inactive;
- You have unsubscribed to the Automated CreditSOS Credit subscription;
- You have switched to U Mobile Postpaid plan; or
- You have switched your Prepaid account to another network service provider and is no longer a U Mobile user
The validity of the RM2 Free Credit is two (2) days. Winners can check your balance by dialling *118*2*2*3#
The RM2 Free Credit cannot be used to pay for CreditSOS outstanding credit amount. CreditSOS credit outstanding amount has to be paid via normal top up.
The U Mobile X Edna Creationz AR Filter Contest is a social media contest where participants can use our AR filter to try-on the U Mobile x Edna Creationz U Ultra Max & U Ultra Force Custom Nike Air Force 1 Sneakers to stand a chance to win a pair of the custom sneakers. The contest will be held from 27 October 2024 to 27 November 2024.
- To enter, participants need to use the try-on AR filter, snap their most creative pose and share it on an Instagram Post, and tag U Mobile by using the contest hashtag #UMobileXSneakerLAH for a chance to win!
- Your Instagram account must be set to public during the contest period and until the winners are contacted for your entry to be valid.
- Ensure your post follows our content guidelines: no inappropriate content, offensive gestures, or explicit material.
Yes. Multiple entries are allowed, but each participant is eligible to win only one prize.
- The winners will be selected from all eligible entries received during the entry period. Entries will be reviewed by a panel of judges selected by U Mobile including Bryan Chin, the co-founder of SneakerLAH. The review will be conducted from 29 November 2024 onwards.
- Winners must claim their prize within 7 Days of the announcement by sending a DM to our official Instagram account (@umobile). If a winner fails to respond within this timeframe, a new winner will be selected from the remaining eligible entries.
U Mobile is giving out the customized pairs of Nike Air Force 1, designed & crafted by Edna Creationz in collaboration with U Mobile. Below are all of the prizes that are up for grabs:
- 1x U Ultra Max Custom Nike Air Force 1
- 6x U Ultra Force Custom Nike Air Force 1
The winners will be announced on our U Mobile social pages. Make sure to follow our U Mobile official Instagram account to get the latest updates. Winners will need to send us a DM to claim their pair of customized sneakers.
No. We will ask for your shoe size to ensure you receive the best-fitting pair of customised sneakers!
Please ensure that your post follows our content guidelines. For example: no inappropriate content, offensive gestures, religious propaganda, foul language or explicit material.
As each pair is custom-made by our artist. The creation process requires time and attention to detail. It will take an approximate 14 - 21 days for your customized sneakers to arrive. The handcrafted DIY process ensures each pair is unique and crafted with care.
Tempoh Kempen Langganan CreditSOS ini akan bermula dari 19 November 2024 hingga 14 Januari 2025 (56 hari).
Kempen Langganan CreditSOS terbuka kepada semua pelanggan Prabayar U Mobile yang bukan pelanggan CreditSOS sedia ada sebelum tarikh pelancaran Kempen.
Anda perlu mendaftar untuk perkhidmatan Langganan CreditSOS DAN berjaya melanggan sekurang-kurangnya 1 langganan CreditSOS melalui saluran Langganan.
Sila rujuk maklumat berikut untuk melanggan Langganan CreditSOS bagi menyertai kempen:
- Hantar permintaan SOS1/SOSOS2/SOS3/SOS5/SOS10 ke 28120
ATAU - Dail (untuk pengguna 5G) *118*2*2# ATAU (pengguna bukan 5G) *118*3*8#
Kemudian,
Anda dikehendaki untuk berjaya melanggan sekurang-kurangnya 1 langganan CreditSOS melalui saluran Langganan sepanjang tempoh kempen.
RM2 Kredit Percuma untuk 12,880 pemenang sepanjang tempoh kempen dengan pengagihan mingguan sebanyak 1,610 pemenang yang ditentukan berdasarkan prinsip siapa cepat, dia dapat.
Pemenang yang telah dikenal pasti dan disahkan akan menerima notifikasi SMS pada tarikh berikut:
05 Disember 2024
19 Disember 2024
02 Januari 2025
16 Januari 2025
RM2 Kredit Percuma akan luput jika akaun prabayar pelanggan memenuhi kriteria berikut:
Akaun prabayar anda telah digantung atau ditamatkan;
Akaun prabayar anda menjadi tidak aktif;
Anda telah berhenti melanggan langganan CreditSOS;
Anda telah menukar ke pelan Postpaid U Mobile; atau
- Anda telah menukar akaun prabayar anda kepada penyedia perkhidmatan rangkaian lain dan bukan lagi pengguna U Mobile.
Tempoh sah RM2 Kredit Percuma adalah dua (2) hari. Pemenang boleh menyemak baki dengan mendail *118*2*2*3#
RM2 Kredit Percuma tidak boleh digunakan untuk membayar jumlah kredit tertunggak CreditSOS. Jumlah kredit tertunggak CreditSOS perlu dibayar melalui tambah nilai biasa.
Ini adalah kempen khas untuk pelanggan baharu yang beralih (port-in) ke U Mobile. Anda akan menikmati rebat RM20 x 6 bulan ke atas yuran komitmen bulanan apabila anda port-in ke pelan pascabayar berikut:
- U Postpaid 98
- U Family 128
Kempen berlangsung sehingga 31 Mac 2026. Anda mesti berjaya membuat port-in dalam tempoh ini untuk melayakkan diri menerima rebat.
Tawaran ini hanya berkenaan pelanggan baharu U Mobile pascabayar yang mengalih (port-in) talian mereka ke pelan pascabayar yang layak sepanjang tempoh kempen.
Rebat akan dipaparkan dalam bil bulanan anda bermula dari bulan kedua atau ketiga.
Rebat ini tidak disertakan dengan sebarang kontrak.
Rebat port-in ini terpakai untuk kedua-dua pendaftaran pelan sahaja dan pendaftaran bersama peranti.
Rebat akan terbatal jika anda menurunkan pelan ke pelan yang tidak layak atau menamatkan talian pascabayar anda.
Anda boleh mengunjungi mana-mana stor U Mobile atau layari www.u.com.my untuk mendaftar sepanjang tempoh kempen.
The U Home 5G Exclusive Offers Campaign is offered by U Mobile Sdn. Bhd. exclusively through the Telesales channel. It provides eligible subscribers with an exclusive offer (“Reward”) for subscribing to the U Home 5G service with a Wi-Fi 6 5G Router Bundle.
Setiap pelanggan yang layak boleh menerima satu tawaran bagi setiap pakej. Contohnya, jika anda mempunyai pelan U Postpaid 68 dan U Postpaid 98 serta layak untuk kedua-duanya, anda layak menerima satu tawaran bagi setiap pakej tersebut.
Kempen ini menyasarkan pelanggan Pascabayar U Mobile terpilih yang melanggan pelan GX55, GX68, U Postpaid 68 atau U Postpaid 98. Pemilihan pelanggan yang layak adalah tertakluk sepenuhnya kepada budi bicara U Mobile.
Tawaran yang diberikan mungkin merangkumi rebat, kredit, atau jenis tawaran lain. Butiran lanjut akan dimaklumkan kepada anda oleh wakil Telesales semasa panggilan.
Pakej ini hanya tersedia melalui saluran Telesales kami. Sekiranya anda memenuhi syarat kelayakan, wakil Telesales akan menghubungi anda untuk menawarkan pakej U Home 5G bersama Penghala Wi-Fi 6 5G. Langganan ini memerlukan komitmen kontrak selama 24 bulan. Setelah anda bersetuju menerima tawaran tersebut, pesanan akan diproses melalui saluran Telesales.
Tawaran pertama akan dikreditkan pada bulan berikutnya selepas pengaktifan pakej anda berjaya dan akan dipaparkan dalam bil bulanan pakej anda yang seterusnya.
Anda perlu membayar baki caj bagi bulan-bulan yang tinggal dalam tempoh komitmen (Caj Penamatan Awal) dan sebarang caj yang tertunggak untuk pakej tersebut. Caj Penamatan Awal dikira seperti berikut:
| Caj Penamatan Awal |
= | Harga Runcit yang Disyorkan (RRP) |
x | ( | Bilangan bulan yang tinggal | ) |
| Tempoh Komitmen |
Ya, tawaran akan dibatalkan jika:
- Talian Pascabayar anda menjadi Pasif.
- Anda menamatkan talian Pascabayar anda.
- Anda beralih ke pelan Prabayar U Mobile.
- Akaun anda digantung.
- Anda berpindah keluar dari rangkaian U Mobile.
- Anda menamatkan pakej sebelum Tempoh Komitmen berakhir.
The iPhone for Life Campaign is a promotional campaign by U Mobile, where participants stand a chance to win the Grand Prize of up to 4 new iPhones every year for 20 years, along with other attractive prizes such as Apple AirPods Max and AirPods Pro (2nd Gen).
The campaign runs from 8:00 PM on 12 September 2025 to 11:59 PM on 31 December 2025.
All existing and new U Mobile Postpaid subscribers on U Family 128 or U Biz Share 128 plans. U Mobile employees, agencies, partners, and their immediate family members are not eligible.
Just purchase any Apple iPhone bundled with U Family 128 or U Biz Share 128 during the campaign period. No entry forms needed — you’ll automatically get 1 entry per eligible iPhone purchase.
1X Grand Prize: Up to 4 new iPhones every year for 20 years (based on Apple’s new iPhone launches)
3X Second Prize: Apple AirPods Max
10X Consolation Prize: Apple AirPods Pro (2nd Generation)
After the campaign ends, U Mobile will divide the total number of eligible entries by 14 to determine the winner selection points.
• Example: If there are 1400 entries, the 100th, 200th, 300th, etc. entries will be shortlisted.
Shortlisted participants must answer 1 question correctly (within 3 attempts) to win.
- The Grand Prize winner will receive up to 4 latest iPhones every year for 20 years.
- iPhones will be distributed within 2 months after each new model launch.
- The number of iPhones given depends on how many mobile lines are active under the winner’s U Family 128 or U Biz Share 128 plan at the time of claiming.
Yes, the winner must:
- Keep their Postpaid account active.
- Remain on U Family 128, U Biz Share 128, or upgrade to a higher Postpaid plan.
Failure to meet these requirements will result in forfeiture of the remaining prizes.
Winners will be contacted via phone call and will receive a Notification Letter. U Mobile may also use other communication methods if needed.
Details will be provided in the Notification Letter. Failure to collect within the specified time may result in prize forfeiture.
No. All prizes are given as-is, are non-transferable, and cannot be exchanged for cash.
U Mobile reserves the right to replace the Grand Prize with a device of equivalent value.
Only selected Active and Passive prepaid subscribers with a prepaid tenure of more than 6 months are eligible to participate. If you’ve received an SMS, push notification about this campaign, that means you’re eligible!
Each week, the 88th customer who successfully upgrades from prepaid to postpaid during that week will be shortlisted as the winner of the iPhone Air (256GB).
No. Only upgrades completed using the “Upgrade Plan” feature in the MyUMobile App are eligible for this campaign.
The Free Data will be available for redemption for 30 days upon your first login to MyUMobile App.
The Free Data is valid for 24 hours upon the time of redemption.
You are entitled for one (1) Free Data redemption for each subscription/line that you have. For example, if you subscribed to U Postpaid 98, U Postpaid 68, and have a Prepaid line, you are entitled to redeem once for each subscription/line.
Yes, the Free Data can only be redeemed and utilised when your line status is Active (‘Active’ means able to make and receive calls).
No, the Free Data is only valid for domestic use within Malaysia.
No, the Free data cannot be shared, transferred to another line, or exchanged for cash/credits.
No, any unused Free Data will be forfeited upon expiry of the validity period.
No, you are not able to use the Free Data for Hotspot.
The network you'll use depends on your location, device capability, and network availability. If you're in a 5G coverage area and have a 5G-compatible device, you'll automatically connect to U Mobile's 5G network after redeeming the free data. If you're outside 5G coverage or don't have a 5G-compatible device, you'll still enjoy undisrupted 4G connectivity on the U Mobile network.
You can log on to u.com.my/tng2025 for more information about this campaign.
This campaign runs from 15th December 2025 – 14th February 2026 with campaign month set out as table below:
| Campaign Month | Campaign Period |
|---|---|
| Month 1 | 15th December 2025 – 14th January 2026 |
| Month 2 | 15th January 2026 – 14th February 2026 |
To participate in this Campaign, you must
- Purchase any U Mobile Prepaid plan worth RM35 and above (UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50) via the Touch N’ Go e-Wallet within the Campaign Period.
- Each successful purchase will be considered as an entry. No entry forms are required.
This campaign is open to all U Mobile Prepaid subscribers.
You must subscribe to only UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50.
Participants who qualify by completing the steps listed in Q3 will be eligible for consideration to win the monthly prize, as specified below:
| Campaign Month | Prizes | Total Winners | Mechanics | Selection Criteria |
|---|---|---|---|---|
Month 1 (12 December 2025 – 11 January 2026) |
RM5 cashback (in the form of U Mobile Prepaid credit) | 4000 | Directly purchase any U Mobile Prepaid plan worth RM35 and above via TNG e-Wallet | The first four thousand (4000) winners will be selected Monthly based on every 18th transaction, starting with the 18th, 36th, 54th, 72nd and so on |
| RM50 cashback (In the form of TNG eWallet’s credit) | 62 | The first TWO (2) winners will be selected Daily based on every 888th transaction, starting with the 888th then 1776th | ||
Month 2 (12 January 2026 – 11 February 2026) |
RM5 cashback (in the form of U Mobile Prepaid credit) | 4000 | Directly purchase any U Mobile Prepaid plan worth RM35 and above via TNG e-Wallet | The first four thousand (4000) winners will be selected Monthly based on every 18th transaction, starting with the 18th, 36th, 54th, 72nd and so on |
| RM50 cashback (In the form of TNG eWallet’s credit) | 62 | The first TWO (2) winners will be selected Daily based on every 888th transaction, starting with the 888th then 1776th |
You must ensure your U Mobile Prepaid remains active throughout the Campaign Period and until the issuance of Prizes. “Active” means able to make and receive calls.
U Mobile will notify the winners of their entitlement to receive the monthly Prizes via SMS.
Participants who qualify by completing the steps listed in Q3 will be eligible for consideration to win the monthly prize, as specified below:
For RM5 Cashback in U Mobile Prepaid Credit
(i) U Mobile will credit the RM5 Cashback to the winners’ U Mobile Prepaid accounts (with the same MSISDN used to perform the transactions).
(ii) U Mobile will attempt to credit the amount to the winners’ U Mobile Prepaid accounts once. If this attempt fails for any reason whatsover, the Cashback will be forfeited.
For RM50 Cashback in TNG eWallet’s Credit
(i) The RM50 Cashback will be credited by TNGD into the winners’ TNG e-Wallets.
(ii) TNGD will attempt to credit the Cashback to the winners’ TNG e-Wallet once. If this attempt fails for any reason whatsoever, the Cashback will be forfeited.
No. You must purchase U Mobile Prepaid Plan (UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50) directly from TNG eWallet only.
No. You must purchase U Mobile Prepaid Plan directly from TNG eWallet only.
The prizes are given on an "as-is" basis and are not transferable or exchangeable for cash, in full or in part. U Mobile reserves the right to substitute the Prizes with another voucher or an item of similar value at any time without prior notice.
There are no limits on the entries or Prizes for each participant during the Campaign Period.
You may reach out to us through MyUMobile App or contact us via Facebook Messenger or X (formerly known as Twitter).
The Free ULTRA5G Tourist eSIM is exclusively available to foreign Passport holders visiting Malaysia. Malaysian citizens, as well as MyKad, MyKas, MyPR, or MyTentera holders are not eligible.
The Free ULTRA5G Tourist eSIM is only available in eSIM format and can only be used on eSIM-enabled devices. Please check your phone’s compatibility before activating the eSIM.
Note: We're continuously expanding our list of supported devices. Please visit the official U Mobile website for the latest updates. View the most up-to-date list of supported devices here.
Each Free ULTRA5G Tourist eSIM is limited to only 1 redemption per foreign Passport.
Before starting, make sure your device is connected to the internet throughout the activation process.
For iPhone users:
Step 1: Go to “Settings” and tap “Mobile Data”
Step 2: Tap "Add eSIM” and select “Use QR Code”
Step 3: Scan the unique QR Code sent to your registered email
Step 4: Install your eSIM and you're all set
Your iPhone must also be updated to iOS 12.1.1 and above. For more information, refer to the manufacturer’s website: https://support.apple.com/en-my/HT209044
For Android users:
Step 1: Go to Settings and tap "Connections”
Step 2: Tap "Cellular or Mobile Network”
Step 3: Select "Add Mobile Plan”
Step 4: Choose "Add Using QR Code” and scan the unique QR Code sent to your registered email
Step 5: Once the plan is detected, tap "Add” to install
Step 6: Tap "OK” to activate the plan
For more information, refer to the manufacturer’s website: https://www.samsung.com/my/support/mobile-devices/using-your-galaxy-smartphones-with-esim/
Make sure your device is connected to the internet or Wi-Fi throughout the activation process.
For iPhone users, ensure your device is updated to iOS 12.1.1 or later.
If the activation fails, try scanning the QR code again from your Activation email.
If the issue persists, please:
Visit any U Mobile Store for in-person assistance or contact our Customer Care Center to receive an Activation Code for manual setup.
Once your Free ULTRA5G Tourist eSIM ends, you will no longer have access to mobile data. Your SIM and phone number will still stay active for 14 days, and you can continue receiving local incoming calls for free during this period.
If you want to keep using mobile data, simply go to the MyUMobile App and purchase an Add-On under the Add Ons tab.
To purchase the available Data plans, refer to the steps below:
Step 1: Launch the MyUMobile App
Step 2: Select Add-Ons, and search for “ULTRA5G Tourist” tab
Step 3: Select the Data Pass you desire and confirm your subscription
Launch starts from 3 March 2026 through U Mobile eShop at U Mobile Online Store or any U Mobile stores .
The postpaid plans available is U Family 128.
You must purchase any of the device bundles below with the U Family 128, U PayLater, 36 months contract during the Campaign Period:
| Bundle | Models |
|---|---|
| 1 | Redmi Note 15 Pro + Redmi Note 15 |
| 2 | OPPO Reno 15F + OPPO A6t |
The device bundle is fixed and does not allow for mix and match.
Both Devices contract will tie to your U Family 128 principal line. It’s not compulsory for you to activate 2 phones numbers.
Both Devices contract will tie to your U Family 128 principal line. Any termination of the U Family Share under U Family 128 will not trigger early termination charges.
If you terminate or if we terminate your U SaveMore due to your default or if you downgrade your rate plan before the expiry of the contract period, you are required to pay U Mobile the Device remaining balance charges, as determined by U Mobile as set out below:
Balance Charges: (Device Recommended Retail Price (RRP) for Device 1 + Device Recommended Retail Price (RRP) for Device 2 – U Mobile Selling Price – Upfront Payment) ÷ contract period x remaining month
| Device 1 | RRP for Device 1 | Device 2 | RRP for Device 2 |
|---|---|---|---|
| Redmi Note 15 Pro | RM1,699 |
Redmi Note 15 | RM1,299 |
| OPPO Reno 15F | RM1,599 | OPPO A6t | RM1,099 |
‘Penebusan Data Percuma’ adalah ganjaran yang tersedia secara eksklusif di MyUMobile App untuk pengguna U Mobile Prabayar, Pascabayar, dan Jalur Lebar terpilih yang merupakan pengguna kali pertama MyUMobile App.
Untuk menebus Data Percuma melalui MyUMobile App, ikuti langkah-langkah berikut:
- Muat turun dan log masuk ke MyUMobile App. Pastikan anda menggunakan MyUMobile App versi 3.12.8 dan ke atas.
- Pop-up dengan pautan untuk menebus data percuma akan muncul selepas log masuk. Pilih butang Tebus untuk meneruskan.
- Sebagai alternatif, anda boleh mencari ikon ‘Tebus Data Percuma’ di halaman utama MyUMobile App di bawah bahagian ‘ALL SERVICES’ untuk melakukan penebusan.
- Selepas penebusan berjaya, anda akan menerima mesej pemberitahuan yang mengesahkannya.
- Anda boleh memeriksa butiran penggunaan di bawah ‘Lihat butiran penggunaan’ dalam MyUMobile App.
Data Percuma akan tersedia untuk penebusan selama 30 hari selepas log masuk pertama anda ke MyUMobile App.
Data Percuma sah selama 24 jam dari masa penebusan.
Anda berhak untuk satu (1) penebusan Data Percuma bagi setiap langganan/talian yang anda miliki. Contohnya, jika anda melanggan U Postpaid 98, U Postpaid 68, dan juga mempunyai talian Prabayar, anda berhak untuk menebus sekali bagi setiap langganan/talian.
Ya, Data Percuma hanya boleh ditebus dan digunakan apabila status talian anda Aktif (‘Aktif’ bermaksud boleh membuat dan menerima panggilan).
Tidak, Data Percuma hanya sah untuk penggunaan domestik di dalam Malaysia.
Tidak, Data Percuma tidak boleh dikongsi, dipindahkan ke talian lain, atau ditukar kepada tunai/kredit.
Tidak, sebarang Data Percuma yang tidak digunakan akan dilucutkan setelah tamat tempoh sah.
Tidak, anda tidak boleh menggunakan Data Percuma untuk Hotspot.
Rangkaian yang anda gunakan bergantung pada lokasi, keupayaan peranti, dan ketersediaan rangkaian. Jika anda berada dalam kawasan liputan 5G dan mempunyai peranti 5G, anda akan secara automatik disambungkan ke rangkaian 5G U Mobile selepas menebus Data Percuma. Jika anda berada di luar liputan 5G atau tidak mempunyai peranti 5G, anda masih boleh menikmati sambungan 4G yang lancar pada rangkaian U Mobile.
