Frequently Asked Questionss
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U Biz Fibre is U Mobile’s high-speed fibre-optic internet solution designed for businesses of all sizes — from SMEs to large enterprises, including retail outlets and other industries.
We offer a range of speed packages to suit your business needs, typically from 100Mbps up to 10Gbps.
| Speed | Price / Month |
|---|---|
100 Mbps |
RM129 |
500 Mbps |
RM199 |
| 1 Gbps | RM299 |
| 10 Gbps | RM1,899 |
All U Biz Fibre plans come with a 24-month contract.
Absolutely. Our Business team can help assess your needs and recommend the plan best suited for your usage, office size, and growth goals. Simply leave your contact details on our website, and an Account Manager will get in touch for a free consultation.
You will receive a business-grade Wi-Fi 6 or Wi-Fi 7 router, along with professional installation by our team. Optional add-ons, such as a static IP, are also available.
No. Standard installation is provided at no additional cost. If you require non-standard work, such as hidden cabling, additional charges may apply. Don’t worry, you’ll be able to discuss your preferences and the cost directly with the contractor.
Yes, you may use your own Wi-Fi router. You will need to perform the configuration yourself.
Yes. You may upgrade your plan at any time. A new 24-month contract term will apply to the upgraded plan.
No, downgrading or cancelling your plan during the contract period is not allowed. An early termination fee of RM500 or the remaining contract value – whichever is higher – will apply.
Yes. From time to time, we run exclusive promotions, such as up to 12 months free service or monthly fee rebates. Please contact us or visit our website to view the latest offers.
You can leave your contact details on our website or visit any U Mobile branch. Our Account Manager will then contact you to guide you through the next steps.
Business Fibre is U Mobile’s high-speed fibre-optic internet solution designed for businesses of all sizes — from SMEs to large enterprises, including retail outlets and other industries.
We offer a range of speed packages to suit your business needs, typically from 100Mbps up to 10Gbps.
| Speed | Price / Month |
|---|---|
100 Mbps | RM119 |
| 300 Mbps | RM129 |
500 Mbps | RM179 |
| 1 Gbps | RM259 |
| 10 Gbps | RM1,899 |
All Business Fibre plans come with a 24-month contract.
Absolutely. Our Business team can help assess your needs and recommend the plan best suited for your usage, office size, and growth goals. Simply leave your contact details on our website, and an Account Manager will get in touch for a free consultation.
You will receive a business-grade WiFi 6 or WiFi 7 router, along with professional installation by our team. Optional add-ons, such as a static IP, are also available.
No. Standard installation is provided at no additional cost. If you require non-standard work, such as hidden cabling, additional charges may apply. Don’t worry, you’ll be able to discuss your preferences and the cost directly with the contractor.
Yes, you may use your own WiFi router. You will need to perform the configuration yourself.
Yes. You may upgrade your plan at any time. A new 24-month contract term will apply to the upgraded plan.
No, downgrading or cancelling your plan during the contract period is not allowed. An early termination fee of RM1,200 or the remaining contract value – whichever is higher – will apply.
Business Fibre 10 Gbps is an exclusive offer to selected buildings. At the moment, only customers within these buildings will be able to enjoy the unmatched ultra-speed fibre internet.
- Berjaya Times Square
- LalaPort Bukit Bintang City Centre
- Pavillion Damansara Heights
- KL Eco City
Yes. From time to time, we offer exclusive promotions. Please contact us to find out about the latest deals.
You can leave your contact details on our website or visit any U Mobile branch. Our Account Manager will then contact you to guide you through the next steps.
What is ULTRA Business WiFi?
ULTRA Business WiFi is a business wireless broadband service offered by U Mobile. It provides data connectivity for business internet usage and is available as:
- SIM-only plan (data-only), or
- 5G Router bundle (SIM + modem-router with commitment)
2. Which plans are available and how do they differ?
The available plans are:
| Plan | Data FUP | Features | Router Bundle |
|---|---|---|---|
ULTRA Business WiFi 78 | 1,500GB | WebGuard, Unlimited Biz Apps | Optional WiFi 6-class 5G Router bundle |
ULTRA Business WiFi 68 | 1,000GB | No additional bundled features | Optional WiFi 6-class 5G Router bundle |
Router bundles (where selected) include a device and 24-month commitment.
Where can I use ULTRA Business WiFi?
The service is available in coverage areas supported by the network of U Mobile. Actual availability depends on network coverage and device capability.
How do I check coverage?
You may check network coverage by visiting the U Mobile Coverage Map.
What is the SIM-only plan?
The SIM-only plan is a data-only service without any device included. You must use the SIM in a compatible modem or router for connectivity.
Is there a contract for SIM-only?
SIM-only plans are generally offered without a device commitment unless stated otherwise in the product terms.
How do I use the SIM-only plan?
Insert the SIM into a compatible modem or router. Once activated and within coverage, the device will connect to the internet automatically.
What devices are compatible?
The SIM works with devices capable of 4G LTE or 5G connectivity. Compatibility depends on device specifications.
What is the 5G Router bundle?
The 5G Router bundle is a packaged offering that includes:
- ULTRA Business WiFi SIM
- 5G modem-router device
The device is provided as part of the bundle, with a 24-month commitment period.
What is the commitment period?
The commitment period is 24 months from the date of bundle activation. Early termination fees may apply if the service is terminated before the commitment period ends.
How do I use the router?
Insert the ULTRA Business WiFi SIM into the provided 5G modem-router device. Power it on and allow a few minutes for network connection. You may then connect devices via WiFi or LAN.
What SIMs work with the router?
The router is configured to work only with ULTRA Business WiFi SIMs issued by U Mobile.
Can I choose my router model?
No. Router distribution is subject to stock availability and may be substituted with a device of comparable capability at our discretion.
Why does my router appearance vary?
Product images are for illustration purposes only. The device delivered may differ in appearance but will meet the specified capability.
Will the router work in 4G-only areas?
Yes. The router is compatible with both 4G and 5G networks. If 5G is unavailable, it will connect to the 4G network.
What is minimum usage term?
It is a 90-days period that begins when a customer signs up for or upgrades to an ULTRA Business WiFi plan. During this period, customers are not allowed to downgrade the plan.
Eligibility – SIM-only
Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage, and have no outstanding payments.
Can existing SIM-only customers upgrade to the 5G Router bundle?
Yes. Existing SIM-only customers may upgrade to the 5G Router bundle through authorised channels, subject to eligibility and acceptance of the 24-month commitment.
Can eligibility criteria change?
Yes. Eligibility requirements may be updated in accordance with product terms and business requirements.
How can I terminate my contract or service?
You may walk into the nearest U Mobile Service Centre, contact your Enterprise Account Manager, or your Enterprise Partner.
Are there any fees for early termination?
Yes. If the bundle is terminated before the 24-month commitment, you will be charged the remaining contract balance as an Early Termination Fee.
I forgot my WiFi password. How can I retrieve it?
The WiFi password is printed on a sticker under the Router.
How long is the Router covered by warranty?
The Router is covered for 24 months from the date of bundle activation.
How do I make a warranty claim?
Contact your Enterprise Account Manager, Enterprise Partner, or our Customer Service team at 018-388 1318 to process your warranty claim.
What is WebGuard?
WebGuard is a built-in security feature that helps block access to harmful, malicious, scam, and inappropriate websites when using the ULTRA Business WiFi 78 plan.
What types of websites does WebGuard block?
WebGuard may block websites related to scams, phishing, malware, illegal content, spam and adult content. The list of blocked categories may be updated from time to time.
Does WebGuard guarantee complete protection?
WebGuard provides an added layer of protection against online threats. While it helps reduce risks, it does not guarantee complete protection and works best when used alongside other security solutions.
What is Unlimited Biz Apps?
Unlimited Biz Apps is a bundled feature that allows selected business apps to be used without consuming your ULTRA Business WiFi 78 plan data quota.
Which apps are covered under Unlimited Biz Apps?
Selected apps include TikTok, Xiaohongshu, Microsoft Teams, OneDrive and Office apps, Google Meet, Google Drive, Google Chat, Zoom, and WhatsApp. The list of supported apps may change from time to time. App usage is detected by the system and may vary slightly from actual usage.
Will all my app usage be unlimited?
No. Only usage from the designated apps is excluded from your data quota. All other apps and services will consume your plan’s data allowance.
- Is 5G OFFICE PLUS a 5G-ready plan?
Yes. 5G OFFICE PLUS subscribers with compatible 5G devices can enjoy the full potential of our 5G network, subject to coverage availability.
- What is the 5G OFFICE PLUS Plan?
It is our ultra-fast 5G & 4G broadband subscription service with unlimited high-speed data.
- What speeds can I expect from 5G OFFICE PLUS?
5G OFFICE PLUS offers uncapped speeds and you will get the fastest possible speeds available on our network.
- Can I share the data through Hotspot and what is the quota allocation for Hotspot?
Yes, you can share the 5G OFFICE PLUS data through Hotspot with no device restrictions. Standard data allowance and Fair Usage Policy apply.
- Does 5G OFFICE PLUS (SIM-only) come with a router?
No. The 5G OFFICE PLUS SIM-only plan does not include a router. Customers who require a 5G router may opt for the 5G OFFICE PLUS with Router plan, which comes with a 24-month contract.
- Can I view my data usage?
Yes. You can check your data usage via the MyUMobile App or BusinessCare Portal.
- Can I change my current Postpaid plan to 5G OFFICE PLUS?
You cannot convert a standard Postpaid mobile plan to 5G OFFICE PLUS. If you have an existing Wireless Broadband (WBB) plan, you may migrate subject to T&C, including settlement of any outstanding payments.
- What devices are compatible with 5G OFFICE PLUS?
5G OFFICE PLUS works with 5G and 4G LTE devices such as routers, modems, smartphones, tablets, smart cameras, and GPS trackers. Please ensure your device is compatible before purchase. U Mobile is not responsible if your device does not support the service.
- Does my 5G OFFICE PLUS plan come with SMS and Voice/Video call?
No. 5G OFFICE PLUS is strictly for data usage only.
- Can I use the data from my 5G OFFICE PLUS plan overseas?
No. This plan is for domestic usage only, within Malaysia.
- Is there any contract tied with the subscription?
SIM-only plan has no contract. You may cancel anytime without penalty.
Plans with Router require a 24-month contract.
- Is there any speed cap for 5G OFFICE PLUS?
5G OFFICE PLUS comes with uncapped speeds. Note that we will manage your surfing speeds if any abuse or unusually high usage occurs.
- Is P2P allowed on 5G OFFICE PLUS?
No. P2P and torrenting are not allowed on this plan.
- Are there any speed restrictions with 5G OFFICE PLUS?
We may restrict your speeds if we detect abuse or unusually high usage above 1,500GB.
- How can I check which areas are covered for 5G OFFICE PLUS?
You may visit U Mobile Coverage Map to check coverage areas.
- What is WebGuard?
WebGuard is a built-in security feature that helps block access to harmful, malicious, scam, and inappropriate websites when using the 5G OFFICE PLUS plan.
- What types of websites does WebGuard block?
WebGuard may block websites related to scams, phishing, malware, illegal content, spam, and adult content. The list of blocked categories may be updated from time to time.
- Does WebGuard guarantee complete protection?
No. WebGuard helps reduce exposure to online threats but may not block all harmful websites and may occasionally block safe sites. It does not replace antivirus software or other security solutions. WebGuard may also not function properly if your device, browser, or apps use custom DNS or special network settings.
- What is Unlimited Biz Apps?
Unlimited Biz Apps is a bundled feature that allows selected business apps to be used without consuming your 5G OFFICE PLUS data quota.
- Which apps are covered under Unlimited Biz Apps?
Selected apps include TikTok, Xiaohongshu, Microsoft Teams, OneDrive and Office apps, Google Meet, Google Drive, Google Chat, Zoom, and WhatsApp. The list of supported apps may change from time to time. App usage is detected by the system and may vary slightly from actual usage.
- Will all my app usage be unlimited?
No. Only usage from the designated apps above is excluded from your data quota. All other apps and services will continue to consume your plan’s data allowance.
- What is 5G OFFICE PLUS with 5G Router?
This is a bundled service where you subscribe to 5G OFFICE PLUS with a 5G Router. The Router is included as part of the bundle and comes with a 24-month commitment period.
- How do I use the Router?
Insert your 5G OFFICE PLUS SIM into the Router. Within a few minutes, you’ll be connected to the internet.
- What is the duration of the commitment period?
The commitment period is 24 months from the date of bundle activation.
- What SIMs will work with the Router?
The Router only works with 5G OFFICE PLUS SIMs.
- Why does my Router vary in appearance?
Product images are for illustration purposes only and may not exactly represent the device delivered.
- Will I be able to choose my Router model?
No. Router distribution is random and subject to stock availability.
- Will the Router work in an area with 4G-only coverage?
Yes. The Router is compatible with both 5G and 4G networks.
- How can I check which areas are covered for 5G OFFICE PLUS?
Visit the U Mobile Coverage Map to check coverage areas.
- What is WebGuard?
WebGuard is a built-in security feature that helps block access to harmful, malicious, scam, and inappropriate websites when using the 5G OFFICE PLUS plan.
- What types of websites does WebGuard block?
WebGuard may block websites related to scams, phishing, malware, illegal content, spam and adult content. The list of blocked categories may be updated from time to time.
- Does WebGuard guarantee complete protection?
WebGuard provides an added layer of protection against online threats. While it helps reduce risks, it does not guarantee complete protection and works best when used alongside other security solutions.
- What is Unlimited Biz Apps?
Unlimited Biz Apps is a bundled feature that allows selected business apps to be used without consuming your 5G OFFICE PLUS data quota.
- Which apps are covered under Unlimited Biz Apps?
Selected apps include TikTok, Xiaohongshu, Microsoft Teams, OneDrive and Office apps, Google Meet, Google Drive, Google Chat, Zoom, and WhatsApp. The list of supported apps may change from time to time. App usage is detected by the system and may vary slightly from actual usage.
- Will all my app usage be unlimited?
No. Only usage from the designated apps is excluded from your data quota. All other apps and services will consume your plan’s data allowance.
- Who can register for the 5G OFFICE PLUS + Router bundle?
You must be 18 years or older, a Malaysian citizen, within the service coverage area, and have no outstanding payments to U Mobile.
- Can existing 5G OFFICE PLUS SIM-only subscribers add a Router?
Yes. Existing SIM-only subscribers may upgrade to the Router bundle through any Enterprise Channel, subject to the 24-month commitment period.
- Can U Mobile change the eligibility criteria?
Yes. U Mobile reserves the right to update eligibility criteria as necessary.
- How can I terminate my contract or service?
You may walk in to the nearest U Mobile Service Centre, contact your Enterprise Account Manager, or your Enterprise Partner.
- Are there any fees for early termination?
Yes. If the bundle is terminated before the 24-month commitment, you will be charged the remaining contract balance as an Early Termination Fee.
- I forgot my Wi-Fi password. How can I retrieve it?
The Wi-Fi password is printed on a sticker under the Router.
- How long is the Router covered by warranty?
The Router is covered for 24 months from the date of bundle activation.
- How do I make a warranty claim?
Contact your Enterprise Account Manager, Enterprise Partner, or our Customer Service team at 018-388 1318 to process your warranty claim.
No, there is no fixed contract period for the Fixed IP add-on.
The Fixed IP add-on for 5G OFFICE / 5G OFFICE PLUS is charged at RM50 per month.
If your 5G OFFICE PLUS plan is terminated, the Fixed IP service will be terminated automatically. To continue using Fixed IP, you must maintain an active 5G OFFICE PLUS subscription.
No. The Fixed IP will be assigned automatically once your device is connected to the network.
You can verify your assigned Fixed IP by visiting a public IP checker website (e.g. whatismyipaddress.com). The IP shown should match your assigned Fixed IP.
If you encounter issues, please:
- Ensure your device is connected to the network
- Restart your router and try again
- Contact the U Business Support team at enterprise.support@u.com.my for assistance
Yes, it is. U Biz 5G subscribers with compatible 5G devices (Router, Modem or Mobile phones) can experience the full potential of our 5G network subject to availability.
It is our new ultra-fast 5G & 4G broadband subscription service with unlimited high-speed data.
U Biz 5G offers uncapped speeds. You can expect to get the fastest possible speeds when you are connected to our network.
Digital Nasional Berhad (DNB) guarantees a minimum download speed of 100Mbps across Malaysia’s 5G network. This means that you should be able to achieve at least 100Mbps download speeds within 5G coverage areas.
Yes, you can share the U Biz 5G data through Hotspot with no device restrictions.
U Biz 5G is a SIM only plan without any devices.
Users can refer to the MyUMobile App to see their data usage.
No deposit fee or upfront payment is required for Corporate Customers and Corporate Individuals.
However, foreigners are required to place RM500 and upfront payment as a deposit upon registration.
Upon your request to terminate our service, the deposit will be refunded back to you after 60 working days. Do note that we will offset your deposit with your last billed amount and any other relevant charges.
You are not allowed to convert your current Postpaid plan to U Biz 5G and would have to register for a new U Biz 5G plan. However, wireless broadband plans (WB48, WB68, WBB88, WB128) can be converted to U Biz 5G. Terms and conditions apply.
- Refer to our website at https://www.u.com.my/en/business/broadband/u-biz-5g
- Contact our Enterprise Account Manager or the Enterprise Partner near you.
U Biz 5G can be used with a variety of 5G and / or 4G LTE devices. You can also use it in your smart devices such as phones, tablets, smart cameras and GPS trackers. U Mobile bears no responsibility/liability should you purchase a device that it is not compatible with U Biz 5G in terms of functionality and speed. Please check before you make any purchases.
Alternatively, you may get the best experience with U Biz 5G by pairing it with reputable 5G routers here.
No, U Biz 5G is purely for data usage only.
No, the plan is for domestic usage only (within Malaysia).
There is no contract tied to this plan. You may cancel anytime without any penalties.
U Biz 5G comes with uncapped speeds. Note that we will manage your surfing speeds if any abuse or unusually high usage occurs.
P2P and torrenting is not allowed on U Biz 5G.
We may restrict your speeds if we detect abuse or unusually high usage above 1,000GB.
You may go to https://www.u.com.my/en/business/broadband/u-home-5g#coverage-map to check coverage areas.
- What is "Free Wi-Fi 6 5G Router with U Biz 5G"?
"Free Wi-Fi 6 5G Router with U Biz 5G” is a promotion that allows you to enjoy a Wi-Fi 6 5G Router when you sign up for U Biz 5G for free, subject to the Minimum Commitment Period.
- How do I use the Router?
Sign-up for U Biz 5G and pop the SIM into the router. Within a few minutes you will be connected to the internet.
- What is the duration of the Minimum Commitment Period?
The Minimum Commitment Period is 24 months.
- What SIMs will work with the Router?
The Router will only work with U Biz 5G SIMs.
- Why does my Router vary in appearance?
Imagery shown is for illustration purposes and may not be an exact representation of the final product delivered.
- Will I be able to choose my Router model?
No, Router distribution will be random and is dependent on stock availability.
- Will the Router work in an area with 4G-only coverage?
Yes, the Router will work in both 5G and 4G environments.
- What is the deposit requirement for non-Malaysians?
For non-Malaysians, a RM500 deposit is required to be eligible for the free Router.
- Are there any provisions for carrying over parts of the Monthly Fee to the following months?
No, the Monthly Fee must be paid in full even if the full value of the service is not used.
- Who is eligible to register for the Router with U Biz 5G?
Anyone above 18 years old at the date of sign-up residing within the service coverage areas in Malaysia without any outstanding payments with U Mobile.
- Can existing U Biz 5G plan subscribers take on a free Router?
Yes, you may do so via any of our Enterprise Channel and signing up for the Minimum Commitment Period.
- Does U Mobile reserve the right to change the eligibility criteria?
Yes, U Mobile reserves the right to change the eligibility criteria whenever necessary.
- How can I terminate my Contract or terminate my service?
You may walk-in to your nearest U Mobile Service Centre or contact your Enterprise Account Manager or Enterprise Partner to request for termination. Early termination fees of the remaining contract balance is charged if terminated before the Minimum Commitment Period.
- I have forgotten the Wi-Fi password for the Router. How can I retrieve it?
The Wi-Fi password can be found on a sticker under the Router.
- What do the status lights on the Router denote?
Please refer to this guide to interpret the status of the Router or refer to the Quick Start Guide included with the Router.
- How do I insert the SIM card into the Router?
Please refer to this guide on how to insert a SIM card into the Router.
- How long is the Router covered by warranty?
The Router is covered for a period of 24 months from point of Contract initiation.
- How do I proceed to make a warranty claim?
Contact your respective Enterprise Account Manager or Enterprise Partner to process the warranty claim. Alternatively, reach out to our Customer Service team at 018-388 1318 to process a warranty claim for your Router.
No, there is no fixed contract period.
The Fixed IP add-on is charged at RM200 per month, which will be reflected in your monthly bill.
If your U Biz 5G plan is terminated, your Fixed IP service will also be terminated automatically. To continue using the Fixed IP, you must maintain an active U Biz 5G subscription.
You need to set up the APN settings on your router or device APN: my3gpub.
Yes, you can use your own compatible router or device. However, you must ensure it allows manual APN configuration. You refer to your device's user manual for setup instructions.
U Mobile offers selected 5G routers for customers who prefer a bundled device. If you are using a U Mobile-provided router, please refer to our setup guide here.
Once you have configured your device with the correct APN settings, you can check your assigned Fixed IP by visiting a public IP checker website (e.g., https://whatismyipaddress.com). The IP displayed should match the one assigned to you.
If you experience issues, please:
- Ensure your device is connected to the network and APN settings are correctly configured.
- Restart your router and try again.
- Contact U Business Support team at enterprise.support@u.com.my for further assistance.
Customers who register for U Biz 5G during the promo period will receive RM10 rebate off from the normal charges of RM78 per month. For your first month bill the rebate will be prorated according to your monthly charges and will automatically be reflected on your subsequent monthly bills.
The Launch Promo will be available until further notice.
Contact our Enterprise Account Manager or the Enterprise Partner near you.
This launch promo applies to anyone who subscribes to U Biz 5G during the promo period.
Your RM10 rebate expires when you terminate your U Biz 5G plan and the rebate will be prorated in your final bill.
This is a limited-time offer where you get a FREE WiFi 7 5G Indoor Router (worth RM1,299) when you sign up for the ULTRA Business WiFi 78 or ULTRA Business WiFi Borneo 78 with a 24-month contract.
- New line sign-ups only
- Available for ULTRA Business WiFi 78 and ULTRA Business WiFi Borneo 78
- Applicable for Corporate Customers (CC) and Corporate Individuals (CI)
The promotion is available for a limited time from May to July 2026, or while stocks last.
U Mobile reserves the right to end or modify this promotion at any time without prior notice.
You will receive a WiFi 7 5G Indoor Router (Huawei H165), designed to deliver fast, stable, and high-capacity connectivity for business use.
WiFi 7 is the latest WiFi technology, offering faster speeds, lower latency, and better performance in environments with many connected devices.
This means smoother video calls, faster downloads, and more consistent connectivity.
The router supports up to 128 devices simultaneously, making it ideal for offices, retail shops, and high-usage environments running multiple applications at the same time.
Setup is simple:
- Insert the SIM card
- Power on the router
- Connect to the WiFi using the network name (SSID) and password on the device label
No. The router is backward compatible and works with existing devices (WiFi 6, WiFi 5 and earlier).
A WiFi 7-compatible device is only required to experience the full performance benefits.
Place the router in a central, open area, away from walls or obstructions, to ensure better signal coverage and performance.
11.7Gbps is the router’s maximum capability, not a guaranteed speed.
Actual speeds will vary depending on factors such as network conditions, coverage, location, device capability, number of connected devices, and environment.
An early termination penalty (ETP) will apply. The penalty is calculated based on the remaining months of your contract and the pro-rated value of the bundled WiFi 7 router.
What is ULTRA Business WiFi Borneo?
ULTRA Business WiFi Borneo is a business wireless broadband service offered by U Mobile. It provides data connectivity for business internet usage and is available as:
- SIM-only plan (data-only), or
- 5G Router bundle (SIM + modem-router with commitment)
The service is available for use only in Sabah, Sarawak and Labuan and cannot be used in West Malaysia.
Which plans are available and how do they differ?
The available plans are:
| Plan | Features | Router Bundle |
|---|---|---|
ULTRA Business WiFi Borneo 78 | WebGuard, Unlimited Biz Apps | Optional WiFi 6-class 5G Router bundle |
ULTRA Business WiFi Borneo 68 | No additional bundled features | Optional WiFi 6-class 5G Router bundle |
Router bundles (where selected) include a device and 24-month commitment.
Where can I use ULTRA Business WiFi Borneo?
The service can be used only within Sabah, Sarawak and Labuan in coverage areas supported by the network of U Mobile.
It cannot be used in West Malaysia or outside these regions.
Actual availability depends on network coverage and device capability.
How do I check coverage?
You may check network coverage by visiting the U Mobile Coverage Map.
What is the SIM-only plan?
The SIM-only plan is a data-only service without any device included. You must use the SIM in a compatible modem or router for connectivity within Sabah, Sarawak and Labuan.
Is there a contract for SIM-only?
SIM-only plans are generally offered without a device commitment unless stated otherwise in the product terms.
How do I use the SIM-only plan?
Insert the SIM into a compatible modem or router. Once activated and within coverage in Sabah, Sarawak or Labuan, the device will connect to the internet automatically.
What devices are compatible?
The SIM works with devices capable of 4G LTE or 5G connectivity. Compatibility depends on device specifications.
What is the 5G Router bundle?
The 5G Router bundle is a packaged offering that includes:
- ULTRA Business WiFi Borneo SIM
- 5G modem-router device
The device is provided as part of the bundle, with a 24-month commitment period.
What is the commitment period?
The commitment period is 24 months from the date of bundle activation. Early termination fees may apply if the service is terminated before the commitment period ends.
How do I use the router?
Insert the ULTRA Business WiFi Borneo SIM into the provided 5G modem-router device. Power it on and allow a few minutes for network connection. You may then connect devices via WiFi or LAN.
What SIMs work with the router?
The router is configured to work only with ULTRA Business WiFi SIMs issued by U Mobile.
Can I choose my router model?
No. Router distribution is subject to stock availability and may be substituted with a device of comparable capability at our discretion.
Why does my router appearance vary?
Product images are for illustration purposes only. The device delivered may differ in appearance but will meet the specified capability.
Will the router work in 4G-only areas?
Yes. The router is compatible with both 4G and 5G networks. If 5G is unavailable, it will connect to the 4G network.
What is minimum usage term?
It is a 90-days period that begins when a customer signs up for or upgrades to an ULTRA Business WiFi plan. During this period, customers are not allowed to downgrade the plan.
Eligibility – SIM-only
Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage in Sabah, Sarawak or Labuan, and have no outstanding payments.
Eligibility – 5G Router bundle
Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage in Sabah, Sarawak or Labuan, and have no outstanding payments.
The 5G Router bundle requires acceptance of a 24-month commitment.
Can existing SIM-only customers upgrade to the 5G Router bundle?
Yes. Existing SIM-only customers may upgrade to the 5G Router bundle through authorised channels, subject to eligibility and acceptance of the 24-month commitment.
Can eligibility criteria change?
Yes. Eligibility requirements may be updated in accordance with product terms and business requirements of U Mobile.
How can I terminate my contract or service?
You may walk in to the nearest service centre of U Mobile, contact your Enterprise Account Manager, or your Enterprise Partner.
Are there any fees for early termination?
Yes. If the bundle is terminated before the 24-month commitment, an Early Termination Fee may apply in accordance with the remaining contract term.
I forgot my WiFi password. How can I retrieve it?
The WiFi password is printed on a sticker under the router.
How long is the router covered by warranty?
The router is covered for 24 months from the date of bundle activation.
How do I make a warranty claim?
Contact your Enterprise Account Manager, Enterprise Partner, or Customer Service at 018-388 1318 to process your warranty claim.
What is WebGuard?
WebGuard is a security feature that helps block access to harmful or malicious websites when using ULTRA Business WiFi Borneo plans that include the feature.
What types of websites does WebGuard block?
WebGuard may block websites related to scams, phishing, malware, illegal content, spam and adult content. The list of blocked categories may be updated from time to time.
Does WebGuard guarantee complete protection?
WebGuard provides an added layer of protection but does not guarantee complete security. It works best when used alongside other security practices.
What is Unlimited Biz Apps?
Unlimited Biz Apps is a bundled feature that allows selected business applications to be used without consuming your data quota on applicable plans.
Which apps are covered?
Selected apps include:
- Microsoft Teams, OneDrive, Office apps
- Google Meet, Google Drive, Google Chat
- Zoom
- TikTok
- Xiaohongshu
The list may change from time to time.
Will all my app usage be unlimited?
No. Only usage from designated apps is excluded from your data quota. Other apps and services will consume your plan’s data allowance.
The Fixed IP add-on gives your ULTRA Business WiFi SIM a dedicated, public IP address that stays the same while the SIM is active. It’s useful for applications that need a consistent connection, such as remote access, hosting services, or VPNs.
No, there is no fixed contract period.
The Fixed IP add-on is charged at RM50 per month, which will be reflected in your monthly bill.
If your ULTRA Business WiFi plan is terminated, your Fixed IP service will also be terminated automatically. To continue using the Fixed IP, you must maintain an active subscription to the respective plan.
- ULTRA Business WiFi 68: Set the APN on your router or device to my3gpub.
- ULTRA Business WiFi 78: No APN change is required.
Ensure your device is correctly configured according to its user manual.
Yes, you can use your own compatible router or device. Make sure it allows manual APN configuration. Refer to your device's user manual for setup instructions.
Yes, U Mobile offers selected 5G routers for customers who prefer a bundled device. If you are using a U Mobile-provided router, please refer to our setup guide.
Once your device is configured with the correct APN (if required), you can check your assigned Fixed IP by visiting a public IP checker website such as https://whatismyipaddress.com. The IP displayed should match the one assigned to you.
Each SIM is eligible for 1 Fixed IP only.
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