Eligibility – SIM-only

Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage, and have no outstanding payments.

Can existing SIM-only customers upgrade to the 5G Router bundle?

Yes. Existing SIM-only customers may upgrade to the 5G Router bundle through authorised channels, subject to eligibility and acceptance of the 24-month commitment.

Can eligibility criteria change?

Yes. Eligibility requirements may be updated in accordance with product terms and business requirements.

How can I terminate my contract or service?

You may walk into the nearest U Mobile Service Centre, contact your Enterprise Account Manager, or your Enterprise Partner.

Are there any fees for early termination?

Yes. If the bundle is terminated before the 24-month commitment, you will be charged the remaining contract balance as an Early Termination Fee.

I forgot my WiFi password. How can I retrieve it?

The WiFi password is printed on a sticker under the Router.

How long is the Router covered by warranty?

The Router is covered for 24 months from the date of bundle activation.

How do I make a warranty claim?

Contact your Enterprise Account Manager, Enterprise Partner, or our Customer Service team at 018-388 1318 to process your warranty claim.

What is WebGuard?

WebGuard is a built-in security feature that helps block access to harmful, malicious, scam, and inappropriate websites when using the ULTRA Business WiFi 78 plan.

What types of websites does WebGuard block?

WebGuard may block websites related to scams, phishing, malware, illegal content, spam and adult content. The list of blocked categories may be updated from time to time.

Does WebGuard guarantee complete protection?

WebGuard provides an added layer of protection against online threats. While it helps reduce risks, it does not guarantee complete protection and works best when used alongside other security solutions.

What is Unlimited Biz Apps?

Unlimited Biz Apps is a bundled feature that allows selected business apps to be used without consuming your ULTRA Business WiFi 78 plan data quota.

Which apps are covered under Unlimited Biz Apps?

Selected apps include TikTok, Xiaohongshu, Microsoft Teams, OneDrive and Office apps, Google Meet, Google Drive, Google Chat, Zoom, and WhatsApp. The list of supported apps may change from time to time. App usage is detected by the system and may vary slightly from actual usage.

Will all my app usage be unlimited?

No. Only usage from the designated apps is excluded from your data quota. All other apps and services will consume your plan’s data allowance.

Eligibility – SIM-only

Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage in Sabah, Sarawak or Labuan, and have no outstanding payments.

Eligibility – 5G Router bundle

Registration is available to eligible corporate company (CC) or corporate individual (CI) accounts, provided you are at least 18, a Malaysian citizen, within coverage in Sabah, Sarawak or Labuan, and have no outstanding payments.
The 5G Router bundle requires acceptance of a 24-month commitment.

Can existing SIM-only customers upgrade to the 5G Router bundle?

Yes. Existing SIM-only customers may upgrade to the 5G Router bundle through authorised channels, subject to eligibility and acceptance of the 24-month commitment.

Can eligibility criteria change?

Yes. Eligibility requirements may be updated in accordance with product terms and business requirements of U Mobile.

How can I terminate my contract or service?

You may walk in to the nearest service centre of U Mobile, contact your Enterprise Account Manager, or your Enterprise Partner.

Are there any fees for early termination?

Yes. If the bundle is terminated before the 24-month commitment, an Early Termination Fee may apply in accordance with the remaining contract term.

I forgot my WiFi password. How can I retrieve it?

The WiFi password is printed on a sticker under the router.

How long is the router covered by warranty?

The router is covered for 24 months from the date of bundle activation.

How do I make a warranty claim?

Contact your Enterprise Account Manager, Enterprise Partner, or Customer Service at 018-388 1318 to process your warranty claim.

What is WebGuard?

WebGuard is a security feature that helps block access to harmful or malicious websites when using ULTRA Business WiFi Borneo plans that include the feature.

What types of websites does WebGuard block?

WebGuard may block websites related to scams, phishing, malware, illegal content, spam and adult content. The list of blocked categories may be updated from time to time.

Does WebGuard guarantee complete protection?

WebGuard provides an added layer of protection but does not guarantee complete security. It works best when used alongside other security practices.

What is Unlimited Biz Apps?

Unlimited Biz Apps is a bundled feature that allows selected business applications to be used without consuming your data quota on applicable plans.

Which apps are covered?

Selected apps include:

• Microsoft Teams, OneDrive, Office apps
• Google Meet, Google Drive, Google Chat
• Zoom
• WhatsApp
• TikTok
• Xiaohongshu

The list may change from time to time.

Will all my app usage be unlimited?

No. Only usage from designated apps is excluded from your data quota. Other apps and services will consume your plan’s data allowance.

The Fixed IP add-on gives your ULTRA Business WiFi SIM a dedicated, public IP address that stays the same while the SIM is active. It’s useful for applications that need a consistent connection, such as remote access, hosting services, or VPNs.

No, there is no fixed contract period.

The Fixed IP add-on is charged at RM50 per month, which will be reflected in your monthly bill.

If your ULTRA Business WiFi plan is terminated, your Fixed IP service will also be terminated automatically. To continue using the Fixed IP, you must maintain an active subscription to the respective plan.

• ULTRA Business WiFi 68: Set the APN on your router or device to my3gpub.
• ULTRA Business WiFi 78:  Set the APN on your router or device to myu5gpub.

Ensure your device is correctly configured according to its user manual.

Yes, you can use your own compatible router or device. Make sure it allows manual APN configuration. Refer to your device's user manual for setup instructions.

Yes, U Mobile offers selected 5G routers for customers who prefer a bundled device. If you are using a U Mobile-provided router, please refer to our setup guide.
 

Each SIM is eligible for 1 Fixed IP only.

You will receive a business-grade WiFi 6 or WiFi 7 router, along with professional installation by our team. Optional add-ons, such as a Fixed Public IP, are also available.

Business Fibre is U Mobile’s high-speed fibre-optic internet solution designed for businesses of all sizes — from SMEs to large enterprises, including retail outlets and other industries.

Business Fibre is open to businesses registered in Malaysia. As long as you have a valid SSM registration, you are eligible to apply.

Gives a consistent public address for servers, remote access, CCTV or POS. 10Gbps includes 1 free Fixed Public IP.

All Business Fibre plans come with a 24-month contract.

Absolutely. Our Business team can help assess your needs and recommend the plan best suited for your usage, office size, and growth goals. Simply leave your contact details on our website, and an Account Manager will get in touch for a free consultation.

Guide:

• 100 to 300Mbps for small teams and retail,
• 500Mbps for growing offices,
• 1Gbps for busy offices running cloud, calls and payments at once,
• 10Gbps for data-heavy operations in eligible buildings.

Register your interest and we will check the fibre ports at your address. If your building is covered, our team will contact you to get you connected. If not, we will keep your details and reach out once ports are available.

You will receive a business-grade WiFi 6 or WiFi 7 router, along with professional installation by our team. Optional add-ons, such as a Fixed Public IP, are also available.

WebGuard is a built-in security feature that helps block harmful, malicious, scam and inappropriate websites. It comes switched on by default with every Business Fibre plan at no extra cost.

Yes. Your ONU and router are covered by a 24-month warranty against manufacturer defects, valid while your subscription is active and payments are up to date.

If your equipment develops a manufacturer defect within the warranty period, we will replace it free of charge. If it is lost or damaged through negligence, a replacement charge will apply. Contact our support team and we will help you arrange it.

Once you register your interest, our team will reach out and guide you through the documents needed to complete your application.

You will receive a confirmation once your registration is received. Our team will then contact you to arrange an installation slot that suits you, and you will get a reminder before the appointment. On the day, the installer will call ahead before arriving. Once installation is complete, your service is activated and ready to use.

No. Standard installation is provided at no additional cost. If you require non-standard work, such as hidden cabling, additional charges may apply. Don’t worry, you’ll be able to discuss your preferences and the cost directly with the contractor.

Standard installation refers to the installation of the fibre broadband line from the point of entry to the ONU at your Service Location up to 20 meters and will be tacked against the wall and skirting boards using surface cabling and wall fasteners. The ONU will be placed and installed in a single location at your Service Location.

Non-standard installation is any work outside the standard scope, such as cabling over ceilings, through underground ducts, concealed wiring or anything else beyond what standard installation covers.

Yes, this is paid directly to the installer on installation day and is not billed through U Mobile. They will explain the work and cost before starting so you can decide whether to proceed. Please ask for a receipt and keep it for your records.

Please note that non-standard work is carried out at your own expense and U Mobile is not responsible for the quality or completeness of that work.

Installation time varies from premise to premise, depending on the distance of the fibre cable run and other site factors. Our installer will give you a better idea on the day.

Yes. To reschedule, contact our contact centre at 018 388 1318 with your new preferred date. Your first reschedule is free if you give us more than 4 business days notice before your confirmed appointment. If you reschedule within 4 business days of the appointment, a RM200 charge applies. Any subsequent reschedule is charged at RM200 each.

No. All cabling work must be carried out by our appointed installer. Please also ensure any renovation or site work at your premises is completed before your installation date, as our team will not be able to proceed if the site is still under renovation.

Yes, you may use your own WiFi router. You will need to perform the configuration yourself.

Yes. We recommend that you do not cancel your existing fibre service yet. Wait until your U Mobile Business Fibre has been installed and activated, and once you have confirmed it is working, you can cancel your existing service. This way your business stays connected with no disruption.

Yes. You may upgrade your plan at any time. A new 24-month contract term will apply to the upgraded plan.

No, downgrading or cancelling your plan during the contract period is not allowed. An early termination fee of RM1,200 or the remaining contract value – whichever is higher – will apply.

You may contact our Customer Service via 018 388 1318 or walk-in to one of our Service Centres. Our operations team will then contact you to assist with the termination.

If you terminate before the end of your minimum contract period, an early termination penalty applies along with any unpaid charges for the service.

No. You may keep the equipment provided. You will only need to settle any outstanding charges on your account.

Final bill on the next billing cycle after termination. Any refund, such as remaining advance payment, is processed after that.

Relocation is not available during your minimum contract period. Moving the service within this period is treated as an early termination and the early termination fee will apply.
Once your minimum contract period ends, you can arrange a relocation by contacting our contact centre at 018 388 1318.

Transfer of ownership is not available during your minimum contract period. Transferring the service within this period is treated as an early termination and the early termination fee will apply.

Once your minimum contract period ends, you can arrange a transfer by contacting our contact centre at 018 388 1318.

Business Fibre 10 Gbps is an exclusive offer to selected buildings.  At the moment, only customers within these buildings will be able to enjoy the unmatched ultra-speed fibre internet. 

• Berjaya Times Square
• LalaPort Bukit Bintang City Centre
• Pavillion Damansara Heights
• KL Eco City

Billing starts once your service is activated. Your first bill may include prorated charges for the partial month before your regular billing cycle begins, an advance access fee equal to one month's subscription and any one-time or add-on charges.

You can view and pay your bill through BusinessCare, our online self-service portal, along with our other available payment channels. We recommend setting up auto-payment so your bills are settled automatically each month.

BusinessCare is our online self-service portal where you can manage your account, view and pay your bills and get support in one place. Your login details will be shared with you once you subscribe.

Contact our contact centre at 018 388 1318 or email enterprise.support@u.com.my. You can also reach out to your Account Manager. Our team will assist you and work to restore your service as quickly as possible.

You can leave your contact details on our website or visit any U Mobile branch. Our Account Manager will then contact you to guide you through the next steps.

Yes. Just share your existing U Mobile number when you register and our team will liaise with you on linking your services and any bundle offers available across fibre and mobile.