Frequently Asked Questionss
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M2M SIMs power connected devices such as trackers, POS terminals, kiosks, sensors, and a wide range of IoT applications by delivering reliable, always-on data to keep your business running smoothly, efficiently, and in real time.
You can reach out directly to your assigned Account Manager, who serves as your dedicated point of contact for all account-related and technical support matters.
M2M SIMs offer scalable connectivity, centralized management, and cost-efficient data plans. They are ideal for powering everything from small device setups to large-scale IoT deployments, helping streamline operations across multiple devices.
A Data SIM plan provides a fixed quota per SIM (50MB to 5GB), ideal for predictable, low-usage devices. For more flexibility, the Data Pool plan lets you share a larger quota (100GB to 4TB) across up to 2000 SIMs that is perfect for businesses that need scalable, efficient connectivity tailored to varying device demands.
You can monitor real-time data usage for all your M2M SIMs through the BusinessCare Portal. It provides a centralized view of your device usage, helping you track consumption and manage your connectivity efficiently.
Yes. Log in to the BusinessCare Portal and register your mobile number as the Alert Contact. You will receive SMS notifications when your M2M data usage reaches 80% and 100% of the allocated quota.
Yes. Log in to the BusinessCare portal and set Custom Label for each line under your business account.
Yes. For new activations with standard SIMs or replacements due to manufacturer defects, the SIM fee will be waived.
Yes, your subscribed plan will automatically renew every month. However, if if you top up your data with a quota add-on, the add-on will not auto-renew.
Your quota add-on will remain valid for 30 days from the time of purchase.
Each SIM gets its own fixed data quota (from 50MB to 5GB), ideal for devices with predictable or low data usage.
Yes. An early termination penalty (ETP) applies if you are on a contract. If there is no contract, no penalty will apply.
If you terminate the existing contracted plan (e.g., cancel 50MB and activate 1GB), an ETP for the 50MB plan will apply. If you retain the existing plan and add a new one, no ETP will apply.
Yes, you can. Just subscribe to the required package for each SIM. Please contact your Account Manager for assistance.
Yes. If you exceed the data quota you subscribed to, your speed may be reduced to 64kbps or your connection blocked, depending on your package.
Yes. Your SIM supports both 4G and 5G devices. However, roaming is not supported. the plan can only be used within Malaysia.
Fixed IP is available as an add-on. Please contact your Account Manager for assistance.
Each Data Pool can support up to 2,000 SIMs within the same group.
Yes. SIM fees are waived for up to 200 SIMs per pool (for new activations). Charges apply for each additional SIM.
You subscribe to a shared data quota (100GB–4TB) that can be used across up to 2,000 SIMs, giving your business flexible and efficient data usage.
The quota is refreshed at the start of each billing cycle, and any unused data from the previous month will not carry over.
You can either upgrade to a higher quota tier (e.g., from 100GB to 4TB) or purchase a one-time quota add-on.
Yes. You can repurchase data pool quota add-ons, but they are not stackable and will replace any remaining balance from existing package / quota add-on. Use up existing data before buying again.
Your credit limit is 4 times your Monthly Recurring Charge (MRC). To increase it, you can commit to a deposit. Contact your Account Manager for more details.
Fixed IP is available as an add-on. Contact your Account Manager or fill out our interest form.
When the quota is exceeded, data speed will be reduced to 64kbps until the next billing cycle or until a Data Pool Quota Add-On is purchased.
Yes. Data Pool SIMs are compatible with both 4G and 5G devices, but they are restricted to use within Malaysia. Roaming is not available under this plan.
Yes. For new activations with standard SIMs or replacements due to manufacturer defects, the SIM fee will be waived.
Yes, your subscribed plan will automatically renew every month. However, if if you top up your data with a quota add-on, the add-on will not auto-renew.
Your quota add-on will remain valid for 30 days from the time of purchase.
Each SIM gets its own fixed data quota (from 50MB to 5GB), ideal for devices with predictable or low data usage.
Yes. An early termination penalty (ETP) applies if you are on a contract. If there is no contract, no penalty will apply.
If you terminate the existing contracted plan (e.g., cancel 50MB and activate 1GB), an ETP for the 50MB plan will apply. If you retain the existing plan and add a new one, no ETP will apply.
Yes, you can. Just subscribe to the required package for each SIM. Please contact your Account Manager for assistance.
Yes. If you exceed the data quota you subscribed to, your speed may be reduced to 64kbps or your connection blocked, depending on your package.
Yes. Your SIM supports both 4G and 5G devices. However, roaming is not supported. the plan can only be used within Malaysia.
Fixed IP is available as an add-on. Please contact your Account Manager for assistance.
Each Data Pool can support up to 2,000 SIMs within the same group.
Yes. SIM fees are waived for up to 200 SIMs per pool (for new activations). Charges apply for each additional SIM.
You subscribe to a shared data quota (100GB–4TB) that can be used across up to 2,000 SIMs, giving your business flexible and efficient data usage.
The quota is refreshed at the start of each billing cycle, and any unused data from the previous month will not carry over.
You can either upgrade to a higher quota tier (e.g., from 100GB to 4TB) or purchase a one-time quota add-on.
Yes. You can repurchase data pool quota add-ons, but they are not stackable and will replace any remaining balance from existing package / quota add-on. Use up existing data before buying again.
Your credit limit is 4 times your Monthly Recurring Charge (MRC). To increase it, you can commit to a deposit. Contact your Account Manager for more details.
Fixed IP is available as an add-on. Contact your Account Manager or fill out our interest form.
When the quota is exceeded, data speed will be reduced to 64kbps until the next billing cycle or until a Data Pool Quota Add-On is purchased.
Yes. Data Pool SIMs are compatible with both 4G and 5G devices, but they are restricted to use within Malaysia. Roaming is not available under this plan.
Private APN (Access Point Name) is a dedicated mobile network configuration that allows SIM devices to connect securely to a company’s internal network or server instead of the public internet.
Private APN is commonly used by enterprises deploying IoT solutions such as CCTV monitoring, IoT sensors, industrial monitoring, and remote device management.
Private APN provides secure and controlled connectivity where only authorized SIMs can access the network, allowing devices to communicate with approved servers or whitelisted IPs instead of the public internet.
Yes. Private APN must be subscribed together with an active Ultra IoT plans.
Private APN services are subject to a minimum contract period as specified in the service order form. Please register your interest and our Sales team will contact you with more information.
Yes. A setup fee and monthly recurring charges apply for Private APN configuration, network provisioning, and Fixed IP allocation. Register your interest to learn more.
Yes. Fixed IP subscription is mandatory for Private APN service.
DIA (Dedicated Internet Access) is a premium internet solution that provides guaranteed, symmetrical bandwidth exclusively for your business.
- DIA offers dedicated, uncontended bandwidth – your connection is not shared with others.
- Business Fibre is a high-speed broadband service but operates on a shared network.
- DIA is ideal for high-reliability use cases such as cloud infrastructure, server hosting, or video-intensive applications.
DIA plans are available with either a 24-month or 36-month contract.
We offer a range of speed packages to suit your business needs, typically from 100Mbps up to 1Gbps.
Absolutely. Our Business team can understand your needs and recommend the best plan based on your usage, office size, and growth goals. Just leave your contact on our website, and an Account Manager will reach out for a free consultation.
You can leave your contact details on our website, and an Account Manager will get in touch with you to guide you through the next steps.
When you subscribe, you’ll receive:
- A dedicated internet line with guaranteed bandwidth
- 24/7 monitoring and enterprise-grade SLAs
Yes. From time to time, we offer exclusive promotions. Please contact us to find out about the latest deals.
Private Network is a mobile network that we offer to our Enterprise’s customer typically for their internal use. It provides similar features like public mobile networks but with greater control and security.
Private Network is non-public exclusive own used network control by enterprises, whereas U Mobile public networks are accessible to anyone with compatible mobile device and service plan.
Private Network offer greater access, control and security flexibility with better reliability compared to public networks. It can be customized to meet the specific needs of enterprises and can be used to support different applications scenario.
Private Network can be deployed as a standalone 4G or 5G network with dedicated mobile system include hardware and software separately from U Mobile public network to provide both indoor and outdoor radio signal coverage within enterprise’s premises.
Private Network enhance mobile service security efforts as these are closed, non-public networks only accessible by defined users and devices. Network security can be further improved by bringing data process and storage on local server.
P2P (Point-to-Point) is a dedicated private connectivity service that securely links two or more business locations using U Mobile’s fibre infrastructure.
With P2P, you get reliable, high bandwidth connectivity for data transfer between your two locations. The connection is dedicated for your own use only, ensuring consistent performance.
P2P is ideal for:
- Corporations with multiple offices or branches
- Retail chains, factories, and warehouses
- Organizations running shared internal systems (e.g., POS, ERP, CRM)
- Businesses needing site-to-site CCTV or data center connectivity
Yes. P2P uses a private Layer 2 (L2) connection, so your data never touches the public internet — giving you maximum security and control over your traffic.
You can simply leave your contact details on our website, and an Account Manager will reach out to arrange a consultation and provide you with a tailored solution proposal.
Cloud Connect is a service that enables secure, private, and low latency connections between on-premises data centers or corporate networks to cloud service providers like AWS, Azure, and GCP.
Cloud Connect Services provide a reliable and secure way to access cloud resources, improve performance, ensure data privacy, and enable seamless hybrid or multi-cloud operations.
Cloud Connect establishes private connections to cloud providers, bypassing the public internet, reducing exposure to cyber threats, and helping organizations meet strict compliance requirements.
Yes, Cloud Connect Services are often designed to work with multiple cloud providers, allowing you to connect to AWS, Azure and GCP.
Yes, Cloud Connect can benefit businesses of all sizes. It's especially valuable for organizations with sensitive data or those looking to improve the performance of their cloud applications.
Cloud Connect typically improves network performance by reducing latency and increasing bandwidth compared to using the public internet for cloud connectivity.
While VPNs (Virtual Private Networks) can provide secure connections, it is running on public Internet where the bandwidth and latency is based on best effort and susceptible to disruption and congestion. Cloud Connect offers dedicated, private, and often higher-performance links tailored specifically for cloud connectivity.
SIP is an abbreviation for Session Initiation Protocol. While many people are just learning about SIP, it was designed in 1996 by Mark Handley and his team. Later it received approval from the Internet Engineering Task Force (IETF). It is an IP standard established by the Internet Engineering Task Force. There are many protocols that can be used for VoIP, but SIP is the most common and widely used.
The acronym “SIP” stands for Session Initiation Protocol. SIP Trunk is a method of delivering telephone and other unified communications services over the internet. It works with a SIP enabled on premise or hosted PBX (private branch exchange). SIP Trunk replaces traditional telephone lines or PRIs (Primary Rate Interface). SIP defines the messages that are sent between endpoints and it governs establishment, termination and other essential elements of a call.
In short, SIP Trunk is a technology that allows businesses to make voice and multimedia calls over the internet instead of traditional phone lines.
Any business that requires cost-effective and scalable voice communication can benefit from SIP Trunk. It presents an excellent opportunity to achieve substantial cost reductions on local, long-distance, and international calls.
No, U Mobile’s offer come with new phone number.
Yes. U Mobile offer SIP Trunk services include security feature come with IP-Sec encryption and firewalls.
Enterprises conducting a large number of VoIP calls at once, such as disaster recovery operations, seasonal retailers, call centers and more.
SIP Trunk is more cost-effective, scalable, and flexible compared to traditional PRI lines.
It's recommended to have a dedicated and reliable internet connection for SIP Trunk to ensure call quality.
Firewall as a Service (FWaaS) is a subscription-based model that offers the use of dedicated hardware firewall for network security. It provides access to a firewall solution without the need to purchase, install or maintain the hardware.
FWaaS provides the benefits of a hardware firewall such as robust security and performance but it is delivered as a service. Customer can enjoy the advantages of hardware firewall without the upfront capital costs and ongoing maintenance associated with owning the hardware.
FWaaS benefits include enhanced security with high performance and simplified management, reduced upfront hardware costs and scalability to meet evolving security needs.
Yes, FWaaS can be a viable option for small businesses as it will be offering enterprise-level security without the need for a substantial initial investment in firewall.
FWaaS pricing models may vary but they are typically based on factors such as the number of users and the volume of traffic.
Yes, FWaaS will be designed to integrate seamlessly with the customer’s existing network infrastructure.
FWaaS covers the service to configure firewall policies and update rules as needed.
Endpoint Security as a Service (ESaaS) is a subscription model that offers comprehensive security solutions to protect endpoints such as desktops, notebooks and servers. It provides real-time threat detection and prevention for the endpoint.
Benefits of ESaaS include continuous threat monitoring and the ability to protect remote and distributed endpoints effectively.
ESaaS is suitable for businesses of all sizes including small and medium-sized enterprises (SMEs). It provides endpoint security without the need for significant upfront investments or dedicated IT staff.
ESaaS includes features like antivirus and anti-malware/ransomware protection, web filtering and endpoint vulnerability assessment.
ESaaS includes advanced threat detection mechanisms and access to threat intelligence feeds enabling them to protect against a wide range of threats like zero-day vulnerabilities and advanced persistent threats (APTs).
Device as a Service (DaaS) is a subscription-based model where customers can lease to use or lease to own hardware devices such as desktop or laptop inclusive of services like maintenance, support and software updates for a fixed monthly fee.
Traditional hardware procurement involves purchasing devices upfront. DaaS offers a subscription-based model and eliminating the need for large upfront capital investments. DaaS also includes support and maintenance of the device.
Benefits of DaaS include cost predictability, reduced upfront expenses, simplified device management, access to the latest technology, scalability and comprehensive support and maintenance.
Yes, DaaS is especially beneficial for small businesses as it provides access to high-quality hardware and support without the need for significant upfront investments.
At the end of a DaaS contract, the customer may have options such as renewing the contract where a new device will be provided or returning the device. For lease to own, the customer will now own the device.
SD-WAN stands for "Software-Defined Wide Area Network." It is a technology that revolutionizes the way wide area networks (WANs) are designed, managed, and operated. SD-WAN is a response to the increasing demand for more flexible, cost-effective, and agile network solutions, especially in a business environment where organizations have multiple branch offices, remote workers, and distributed applications.
SD-WAN provides benefits such as improved network performance, cost savings, enhanced security, flexibility, and simplified network management.
SD-WAN optimizes traffic routing by dynamically choosing the best path for data, which reduces latency, minimizes packet loss, and ensures high-quality connections.
Organizations with multiple branch offices, remote workers, or a need for better network control and security can benefit from SD-WAN.
No. SD-WAN can complement MPLS connections by using less expensive broadband or internet links alongside MPLS to optimize cost-efficiency.
Yes. SD-WAN solutions often include security features like encryption and firewall capabilities, but additional security measures may be needed depending on the organization's requirements.
Cost savings with SD-WAN can be substantial due to the use of less expensive internet connections and improved network efficiency. The exact savings depend on the organization's network architecture and usage.
WiFi provides wireless access to your end user devices to connect to your local network (LAN).
WiFi connectivity provides a high level of flexibility and scalability, and cost-effective alternative to wired installations.
With the implementation of WPA3, the WiFi Alliance’s latest security protocol, stronger security features such as individualized data encryption, a variety of authentication options to ensure that strong passwords are used, and personal verification before devices join a wireless network are incorporated. Additionally, it provides strong protection against password cracking, offline dictionary attacks, and other types of malicious activity.
Any business or organization seeking reliable, secure, and hassle-free Wi-Fi network management can benefit from subscribing to U Mobile Managed Wi-Fi service.
WiFi provides wireless access to your end user devices to connect to your local network (LAN).
WiFi connectivity provides a high level of flexibility and scalability, and cost-effective alternative to wired installations.
With the implementation of WPA3, the WiFi Alliance’s latest security protocol, stronger security features such as individualized data encryption, a variety of authentication options to ensure that strong passwords are used, and personal verification before devices join a wireless network are incorporated. Additionally, it provides strong protection against password cracking, offline dictionary attacks, and other types of malicious activity.
Any business or organization seeking reliable, secure, and hassle-free Wi-Fi network management can benefit from subscribing to U Mobile Managed Wi-Fi service.
An enterprise bundle plan designed for Retail and F&B MSMEs to support their business operations. The bundle offers an end-to-end solution comprising:
• U Mobile ULTRA Business WiFi router & connectivity plan
• Point-Of-Sale (POS) Devices – SUNMI POS devices and related peripherals
• Software-as-a-Service (SaaS) solutions – For Retail or F&B depending on your needs
ULTRA Business Merchant 360is designed for Retail and F&B MSMEs, including new and existing businesses seeking a simple, all in one solution to manage their operations efficiently from connectivity to POS and business software.
ULTRA Business Merchant 360 is a subscription-based bundle, allowing merchants to access hardware, connectivity, and software through a single bundled plan with affordable monthly payment.
Yes, ULTRA Business Merchant 360can be used for multiple outlets. You may choose from the bundles that we have designed for easy opt-in and deployment. If any of the bundles do not fit your exact requirements, fret not. Just contact us via
Yes, all ULTRA Business Merchant 360 bundles currently come with a 24-month contract period.
An deposit payment may be required depending on the outcome of your credit assessment and company type
For customers in East Malaysia, a one-time delivery fee will be charged in your first U Mobile monthly bill. The applicable fee will be either RM250 or RM750, depending on the bundle selected.
- First, determine if you are a:
1. F&B Operator; OR
2. Retail Operator
- If you are an F&B operator, proceed to the F&B bundles.
1. Select the POS device that fits your business operating environment.
2. Select the SaaS that fits your business needs.
3. Check out to complete your subscription to the chosen bundle.
- If you are an Retail operator, proceed to the Retail bundles.
1. Select if you are running an ONLINE ONLY or OFFLINE + ONLINE business.
2. Select the POS device that fits your business operating environment.
3. Select the SaaS that fits your business needs.
4. Check out to complete your subscription to the chosen bundle.
For F&B bundles, the SaaS solution included is FeedMe, a cloud-based POS platform designed specifically for Food & Beverage merchants.
For Retail bundles, EasyStore is the SaaS solution provider. EasyStore is an all-in-one unified commerce platform designed to help businesses sell across multiple channels—online, offline, social media, and marketplaces—from a single dashboard.
There are different types of POS devices for different F&B operating environments. E.g. some businesses are mobile while others have a shopfront or restaurant. Mobile F&B businesses can choose for more mobile POS devices that allow them to carry & move around easily, while cafes or restaurants owners might prefer a desktop version with dual screens that cater to both cashier & customers. For different POS devices type, it is paired with different SaaS tier that offers different features e.g. food delivery partners integration, kitchen display system (KDS), order display system (ODS), and others.
For retail bundles, there are different bundles to cater for ONLINE ONLY and OFFLINE + ONLINE retail business operators. For each category of retail businesses, there are options for different POS devices based on the operating environment or needs of the businesses. E.g. there are mobile retail kiosks or retail shopfronts or stores with single or multiple outlets. We have different type of POS devices to meet the needs of each of the different businesses nature. Retail businesses can also choose the right SaaS with the right features that meet their business needs.
A complete, all-in-one bundle covering hardware, SaaS, connectivity, installation, and support coordinated under one solution for a simpler, hassle-free experience.
At this time, ULTRA Business Merchant 360is available only as a bundled solution to ensure a seamless and hassle-free experience for merchants.
You can sign up for ULTRA Business Merchant 360via one of these channels:
- Via U Mobile eShop at <https://bizshop.u.com.my/sme>
No, plan upgrade or downgrade are not allowed as long as the bundle period is still valid.
Early termination is allowed; however early termination charges may apply in accordance with the agreed contract terms.
The Early Termination Penalty (ETP) is calculated by multiplying the monthly recurring charge with your remaining contract duration at the point of termination.
Yes, the deposit is refundable, if your accounts have been deactivated. Registered owner can submit a refund request, the option to refund to a 3rd party is NOT permitted.
Refund requests must be made within 3 months of the termination or before your account is deactivated.
After receiving the final bill, you can request a refund through the following methods:
- Call us at +6018 388 1318
- Visit one of our Service Centres
- Send an email to customer.service@u.com.my
Expect your deposit to be refunded within an eight-week period from the time of your request.
Your ULTRA Business Merchant 360 bundle will be delivered to your registered delivery address via our appointed logistics partner.
Currently our delivery will be separate for these two components. We apologized for the inconvenience caused at the moment.
Unfortunately, once your order is confirmed and has entered our packing process, we cannot modify the shipping address. We recommend checking your details carefully before finalizing your purchase.
Activation takes 1 working day after installation. Once the ULTRA Business WiFi router and POS devices are installed, the software will be activated the next working day.
For Retail bundles, you can start using the EasyStore solution immediately after you have received the devices. Just download and install the application on your devices and login to the application using the EasyStore login credentials that are emailed to you.
The delivery estimated time is within 3-5 working days for West Malaysia, and 5-7 working days for East Malaysia.
If you have not received your bundle after 7 working days :
- Please contact U Mobile customer support with your order reference number
- Our team will trace the delivery with the logistics partner and update you accordingly
We appreciate your patience while we investigate and resolve the matter.
The ULTRA Business Merchant 360bundle includes selected SUNMI POS models and supported peripherals, depending on the bundle selected as below:
F&B Bundles
| F&B Bundles | FeedMe SaaS | POS Devices |
| ULTRA Business F&B Standard Lite | Standard |
1x V3 Mix 1x V3 Mix Cradle |
| ULTRA Business F&B Standard Pro | Standard |
1x CPAD 1x CPAD Desktop Base 1x Receipt Printer |
| ULTRA Business F&B Standard Elite | Standard |
1x D3 Pro 1x D3 Pro Separate monitor 1x Receipt Printer |
| ULTRA Business F&B Premium Lite | Premium |
1x V3 Mix 1x V3 Mix Cradle |
| ULTRA Business F&B Premium Pro | Premium |
1x CPAD 1x CPAD Desktop Base 1x Receipt Printer |
| ULTRA Business F&B Premium Elite | Premium |
1x D3 Pro 1x D3 Pro Separate monitor 1x Label Receipt Printer |
Retail Bundles
| F&B Bundles | FeedMe SaaS | POS Devices |
| ULTRA Business F&B Standard Lite | Standard |
1x V3 Mix 1x V3 Mix Cradle |
| ULTRA Business F&B Standard Pro | Standard |
1x CPAD 1x CPAD Desktop Base 1x Receipt Printer |
| ULTRA Business F&B Standard Elite | Standard |
1x D3 Pro 1x D3 Pro Separate monitor 1x Receipt Printer |
| ULTRA Business F&B Premium Lite | Premium |
1x V3 Mix 1x V3 Mix Cradle |
| ULTRA Business F&B Premium Pro | Premium |
1x CPAD 1x CPAD Desktop Base 1x Receipt Printer |
| ULTRA Business F&B Premium Elite | Premium |
1x D3 Pro 1x D3 Pro Separate monitor 1x Label Receipt Printer |
Yes, all POS hardware provided under ULTRA Business Merchant 360 are new.
The POS hardware is provided as part of the ULTRA Business Merchant 360 subscription. Ownership of the hardware shall remain with U Mobile until the contractual commitment has been fully fulfilled.
ULTRA Business Merchant 360is designed to work optimally with the POS hardware provided under the bundle. Use of your existing POS hardware is not supported as part of this bundle. Any usage of such hardware is at your own risk and discretion. U Mobile shall not be liable for any issues or faultiness arising from such situations.
If you encounter any hardware issues, you may report the problem via:
- U Mobile customer support at +6018 388 1318 , or
- The designated support channel provided during onboarding or in general below contact:
- F&B Bundles ->
<FeedMe General Customer support contact/channel info>
Please perform basic checks first (e.g. power connection, cable connections, and device restart).
If the issue persists, kindly escalate the issue via the dedicated WhatsApp support group. Our support team will then perform remote checks on the device and advise on the next steps. Retail Bundles -><EasyStore General Customer support contact/channel info>
Please perform a basic check to ensure the issue is not related to connectivity or power supply issue. If the issue persists, please reach out to Support team using the in-app chat on your EasyStore dashboard.
- F&B Bundles ->
Our support team will assist with troubleshooting and arrange further action where required.
Yes. However as a ULTRA Business Merchant 360 subscriber with U Mobile, you are entitled to one (1) complimentary onsite support session, where our support team will contact you and arrange a visit to assist. Alternatively, for the F&B bundles you may contact FeedMe (FM) support by raising the issue via the dedicated WhatsApp support group. The support team will first perform remote checks on the device and advise on the next steps, including repair or warranty handling if required. For Retail bundles, you may contact EasyStore (ES) support via the in-app chat on your EasyStore dashboard or email to support@easystore.co where the support team will check and advise on the next step.
Hardware replacement is covered for manufacturing defects and normal usage, subject to the applicable warranty terms and conditions. Damage caused by misuse, negligence, or unauthorised modifications are not covered and any repair required shall be chargeable to the customer.
1. What software or applications come with ULTRA Business Merchant 360?
ULTRA Business Merchant 360includes pre-installed Retail or F&B POS applications, depending on the bundle selected. These applications are curated to support day-to-day business operations and may include additional value-added services depending on the ULTRA Business Merchant 360bundles that you selected. Different ULTRA Business Merchant 360bundles come with different software bundle that is tailored to your needs.
2. Is the POS software cloud-based?
F&B – FeedMe: Yes, it is a cloud-based software
Retail – EasyStore : Yes, it is a cloud-based software
3. Is installation included?
Yes. Basic installation and initial setup are included as part of the ULTRA Business Merchant 360onboarding process for FeedMe only.
EasyStore, merchant can directly install the application on their POS or other mobile devices by searching, downloading and installing the application on Google Play, Apple App Store or Huawei App Gallery. If you are using SUNMI POS device, just go to ‘App Store’ and download the EasyStore app.
4. How long does setup take?
Setup time is typically short and straightforward, and may vary depending on the selected software, outlet readiness, and internet availability. The timeline would take approximately 3 hours for FeedMe and within 1 day for EasyStore
5. Who do I contact if I need help during setup?
FeedMe
1. After successful delivery, our setup team will contact you to arrange your preferred date and time for the setup.
2. If you do not hear from us within 7 working days from your order date, please contact us at +60183881318 and we’ll be happy to assist.
EasyStore
Merchants can visit EasyStore’s Help Guide page or visit EasyStore’s YouTube channel for video guides.
6. Do I need technical knowledge to use the system?
No, the solutions are designed to be user-friendly and suitable for merchants without technical expertise.
7. Will training be provided?
FeedMe à
Yes. Merchants can expect the following during onboarding training:
- POS system walkthrough and basic usage
- Menu and outlet setup guidance
- Reporting and daily operations overview
- Ongoing support access
EasyStore à
All U Mobile merchants that subscribed to the Retail bundles will receive free online training from EasyStore:
- You will receive an email with a link to redeem the free EasyStore training
- Click on the link and register your preferred session
- Attend the online training on the registered date and time
8. Will my POS system receive software updates automatically?
Yes, software updates are generally delivered automatically, subject to the application provider’s update policy and connectivity availability.
9. Can I install my own applications on the POS device?
Installation of third-party applications is restricted to ensure system security, stability, and supportability. Any additional applications must be approved and supported under the ULTRA Business Merchant 360framework.
10. How do I report an issue?
If you encounter any issues, you may report the problem via:
- The designated support channel provided during onboarding or in general below contact:
- F&B Bundles à contact@feedme.cc
- Retail Bundles à via the in-app chat in EasyStore dashboard or email to support@easystore.co
- U Mobile customer support at +6018 388 1318
Our partners & support team will assist with troubleshooting and arrange further action where required.
1. What is FeedMe solutions?
FeedMe is a cloud-based POS and F&B management solution designed to help restaurants and cafés manage orders, menus, payments, and daily operations efficiently
2. Why are there different FeedMe bundles or solutions?
FeedMe offers different bundles to cater to different business sizes and needs.
- Standard: Core POS features for small or single-outlet F&B merchants
- Premium: Advanced features for higher-volume outlets, multi-outlet operations, and more complex operations & reporting needs
3. How do I setup the FeedMe software or applications on my POS device?
No setup is required from the merchant. A scheduled onboarding session will be arranged with the merchant, during which all software installation and configuration will be completed in person.
4. Will there be training to me on how to use the FeedMe solutions?
Yes. Onboarding training includes:
- POS system walkthrough and basic usage
- Menu and outlet setup guidance
- Reporting and daily operations overview
- Ongoing support access
5. Do I have to setup all my menu items or inventory by myself?
Merchants are responsible for menu and inventory details, with guidance provided during onboarding to support the setup process.
6. How do I know if it is a software or connectivity issues if the solutions is not working?
Merchants may first perform basic checks, including:
- Internet connection status
- POS device connectivity
- Application login status
If the issue persists, the merchant must escalate the issue via the dedicated WhatsApp support group. FeedMe support team will then perform remote checks on the application and device. If no software or device issue is identified, the merchant may proceed to escalate the matter as a connectivity-related issue.
7. Can I change my FeedMe solution subscribed (either upgrade or downgrade)?
At this time, changes to the subscribed FeedMe solution are not supported once the subscription is activated. Merchants are advised to select the bundle that best fits their business needs at the point of subscription.
8. Can I use food delivery platform for my F&B services with FeedMe solutions?
Yes. FeedMe supports selected food delivery platform integrations. Merchants requiring this feature should subscribe to the Premium plan, which includes GrabFood and ShopeeFood integration at no additional cost.
FoodPanda integration is available with an additional RM20/monthly fee. Setup will be completed during onboarding.
9. Does FeedMe solutions come with payment acceptance or integration to accept different types of payment modes?
Yes. FeedMe supports payment acceptance and selected payment integrations. Integration using a merchant’s own payment gateway is available at an additional RM100 fee. Setup will be completed during onboarding
10. What are the charges incurred for the payment acceptance service?
Payment processing charges depends on the payment acceptance provider that you chose to adopt and is independent of U Mobile’s ULTRA Business Merchant 360offering.
11. I have multiple outlets. Can FeedMe support multiple outlets or sub-outlets under one account?
Yes, FeedMe supports multi-outlet operations, with flexibility based on the plan selected:
- Standard Plan: Suitable for single-outlet businesses, with support for up to 2 sub-outlets
- Premium Plan: Designed for growing businesses, with support for unlimited outlets / sub-outlets under one account
12. Is FeedMe an integrated F&B solutions that can consolidate the operations of all the different outlets that I have?
Yes. FeedMe provides centralized management and reporting to help merchants monitor and manage multiple outlets more efficiently.
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1. What is EasyStore solution?
EasyStore is an all-in-one unified commerce platform designed to help retailers or businesses sell across multiple channels—online, offline, social media, and marketplaces—from a single dashboard.
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2. How do I install EasyStore software on my devices?
If you are using a mobile phone or a tablet, just download the EasyStore: Unified Commerce app on Google Play, Apple App Store or Huawei App Gallery. If you are using SUNMI POS device, just go to ‘App Store’ and download the EasyStore app.
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3. How do I log in to the EasyStore software?
Once subscribed, you will receive your EasyStore login credentials in your email within 3 working days. Please note that the PIC and company details that you have filled during the purchase process will be used to create your EasyStore account. For existing U Mobile Biz Store Account holders, please take note that the PIC and company details that you may have registered previously will be used to create your EasyStore account.
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4. Can I change my EasyStore plan after I have subscribed to the bundle?
As of now, you can only change your plan after your contract has ended.
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5. Why are there different EasyStore bundles or solutions?
EasyStore offers tiered subscription plans designed for different business sizes, all with no transaction fees or hidden costs.
EasyStore’s Standard plan includes essential features like an online store, up to 5 sales channels (including marketplaces) and user accounts, and also includes marketing, and engagement tools.
EasyStore’s Business plan expands this with more sales channels (up to 10), more user accounts, and enhanced marketing and loyalty capabilities such as Unified Membership.
EasyStore’s Essential plans offers unified commerce that allows business to manage both their online channels with their offline business by providing a POS system with marketing and unified loyalty features.
EasyStore’s Growth plan further increases capabilities with more online channels, unified retail system that can manage up to 5 POS locations, further unified inventory tools and includes the most complete set of unified commerce, retail, marketing, and loyalty tools suitable for businesses.
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6. How do I setup the EasyStore software or applications on my POS device?
It’s really easy to set up EasyStore in your POS device. Just download the EasyStore app into your POS device and login to your EasyStore account.
Read more here, for further instructions.
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7. Will there be training to me on how to use the EasyStore solutions?
Yes, all U Mobile merchants who purchase any of the Retail bundles will be eligible for a 60 minute onboarding session on how to use EasyStore’s solutions. -
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8. Who can I contact for support & help with the EasyStore solutions or setup?
Merchants can visit EasyStore’s Help Guide page or visit EasyStore’s YouTube channel for video guides.
Alternatively, merchants can reach out to any of EasyStore’s gurus via the in-app Chat in their EasyStore dashboard.
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9. Do I have to setup all my menu items or inventory by myself?
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Yes, you have to set up your product listings and inventory yourself. Best of all, if you're already selling on platforms like Shopee or Lazada, you can instantly connect and sync those existing products with EasyStore.
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10. Is there a manual or guidebook on how to operate the software OR any reference materials/contents that I can access?
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Yes, for new to EasyStore merchants, you will receive an email with all the guides to get you set up and started. Alternatively you can visit EasyStore’s Help Guide page or YouTube channel for further guidance.
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11. Can I sell my products in online marketplaces, social media platforms or other online channels?
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Yes, depending on your EasyStore plan purchased you can enable and sync on various marketplaces and social media platforms.
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| EasyStore Standard Plan |
EasyStore Business Plan |
EasyStore Essential Plan |
EasyStore Growth Plan |
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| Online channel availability |
up to 5 channels |
up to 10 channels |
up to 5 channels |
up to 10 channels |
| Online Store |
Available |
Available |
Available |
Available |
| Marketplace sync (TikTok Shop, Shopee, Lazada) |
Available |
Available |
Available |
Available |
| Social Channels sync (Facebook, Instagram, WhatsApp Business) |
Not available |
Available |
Available |
Available |
| Live channels (Facebook Live, Instagram Live) |
Not available |
Available |
Available |
Available |
| Shopping App |
Not available |
Available |
Available |
Available |
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12. Does EasyStore come with payment acceptance or integration ready for use?
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EasyStore has available integrations with over 40+ payment gateway partners that can accept various payment methods of your choice.
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13. Are there any charges for they payment services?
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Different payment gateway partners will have different charges for their services. EasyStore does not take any transaction fees from your order and sales transactions.You may opt-in to your payment gateway partner of your choice independently of U Mobile.
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14. Can I setup my own online store with EasyStore? How do I do that?
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Yes, you can setup your own online store with EasyStore.
1. Create an EasyStore account
2. Ensure you are subscribed to an active EasyStore plan
3. Add your domain name
4. Choose your theme design
5. Upload your products
6. Add your shipping method
7. Add your payment methods
8. Publish your online store
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For more guidance, visit this help guide on setting up your online store
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15. Can I setup my own website URL for my online store for my customers to find me easily? How or what should I do?
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Yes, you can. EasyStore will provide a free .easy.co domain extension but you can purchase a new domain with a different domain extension such as .com, .co, .my etc. or point your own existing domain to EasyStore.
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Once your website URL is set, you can integrate it into your overall marketing strategy to maximize visibility:
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- Digital Presence: Share the link across your social media profiles, include it in email signatures, and use it in paid advertising campaigns.
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- Physical Touchpoints: Print your website on product packaging, business cards, receipts, and in-store signage.
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- Word of Mouth: Simply share it with friends, family, and your professional network.
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16. I would like to sell bundled food & beverages but not operating a F&B service/outlet. Is EasyStore the right solution for me or should I choose the F&B bundles (i.e. FeedMe)?
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Yes. As long as you are selling a product that can either be shipped over a courier or requires an inventory count, EasyStore is the right solution for you.
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EasyStore is not suitable for F&B services or outlets because it does not offer features for kitchen, menu or table management.
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17. Can I use EasyStore solutions to sell my goods outside of Malaysia?
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Yes, EasyStore supports cross-border commerce.
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18. Can I use EasyStore solutions to run a multi-stores retail operations? Could I get a single consolidated view and software to manage my business?
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Yes. EasyStore has extensive Unified Retail features to manage multi-location inventory from multiple retail locations and all orders, sales, inventory can be managed from EasyStore’s unified dashboard
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Yes, internet connectivity is included as part of the ULTRA Business Merchant 360bundle via U Mobile’s business connectivity plan .Refer here for the details of the Ultra Business Wifi 78 offer.
If your internet connection is temporarily unavailable, please try these basic troubleshooting steps:
1. Restart the Router: Turn off the power to your ULTRA Business Wifi router, wait 30 seconds, and turn it back on.
2. Verify Power and Cables: Ensure the router is plugged into a working power outlet and that all cables are securely connected.
3. Check the Indicator Lights: Look at the LED lights on the front of your router to verify if it is receiving a signal
4. Test Multiple Devices: Check if the connection issue is affecting all devices (e.g. laptops, phones) or just a single device.
If you have completed these steps and your connection is still unavailable, please reach out to your Enterprise Account Manager, Enterprise Partner, or our Customer Support team for immediate assistance.
The Router is covered with 24 months warranty from the date of activation.
Contact your Enterprise Account Manager, Enterprise Partner, or our Customer Service team at 018-388 1318 for escalation.
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