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Starting from 28 November 2019, you can self-register for Auto Debit online by logging on to the Self Care portal at www.u.com.my. Once you have logged in, click on ‘Auto Debit’ from the menu. From there on, simply follow the instructions on the page to register for Auto Debit.
You may also self-register for Auto Debit via the MyUMobile App from 9th December 2019 onwards.
You will need to self-register for Auto Debit as it is part of the 3D-Secure registration method. The 3D-secure is a security protocol that helps prevent any credit and debit card transaction frauds online. Only the card holder can perform verification during registration.
You will need to check with your bank. An SMS would have been sent to your main line.
If you have already subscribed to Auto Debit, you can find your card information and Auto Debit status under the View Auto Debit Subscription page at the U Mobile Self Care portal in www.u.com.my, and on MyUMobile App.
Yes. Once you have successfully registered, you will receive an SMS confirmation.
It is instantly activated upon successful registration.
No, please do not share your credit card number or any other card information over the phone. You can check your Auto Debit subscription (which includes your credit card information) by yourself by logging into the Self Care on www.u.com.my or the MyUMobile App from 9th December 2019 onwards.
Yes, you are allowed to. However, the registered cardholder will need to personally complete the 3D Secure One Time Pin (OTP) verification. During Auto Debit self-registration, the card issuing bank will send an OTP to the card holder’s registered MSISDN via SMS. You will need to obtain the OTP number from the cardholder to complete the Auto Debit self registration.
No. The cardholder must check and update the Auto Debit details accordingly.
No. The Auto Debit service will be automatically cancelled 3 months after termination of your postpaid account.
Not to worry, your Auto Debit service will be automatically cancelled 3 months after you have terminated your account.
No, it is free of charge.
To change your credit card number, please log on to the Self Care portal on www.u.com.my and select ‘Auto Debit’ on the menu. You will be directed to the ‘View Auto Debit Subscription’ page. Click on ‘Update Card’ at the bottom of your page to update your credit card information.
To unsubscribe the Auto Debit service, please log on to the Self Care portal on www.u.com.my and click ‘Auto Debit’ on the menu. You will be directed to the ‘View Auto Debit Subscription’ page. Please click on the ‘Unsubscribe’ link at the bottom of the page.
Yes. An automated SMS will be sent to the Principal Number registered with U Mobile.
Check your Auto Debit subscription by logging into the Self Care at www.u.com.my or the MyUMobile App. Do ensure that your details are accurate. You can also re-update your card number again or call the bank for assistance.
If you require further assistance, you can get in touch with us via the following channels.
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