Frequently Asked Questions
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Biz devices allows you to enjoy a high-end device when you sign up multiple U Mobile Biz Postpaid plans. It enables you to own a better range of device, while enjoying multiple Biz Postpaid plans.
You must sign up Biz devices under corporate company only.
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The 5 x GX68 Biz need to be upgraded to a higher plan to subscribe to this option. Alternatively, you may add additional lines instead.
The rate plans offered under Biz devices are GX68 Biz, P79 Biz, P99 Biz and P139 Biz Postpaid plans only.
All Biz Postpaid lines under this option will be contracted for 24 months, and you will get a free device or enjoy a subsidized device price (depending on the device you select).
Yes, you can.
No, each Biz devices sign-up is treated independently. Each order is counted as single order. It is a one-time activation.
UltraHotspot 5G is a promotion that enables subscribers to share their Data via Mobile Hotspot. Mobile Hotspot quota shared to other devices will be drawn from their main Data.
All Malaysians and foreigners who are above 18 years old, have signed up for U Biz 38, 68 and 98 via new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion or rate plan changes are eligible for this Promotion.Â
This promotion runs from 10th February 2023 and will continue until further notice.
| Postpaid Plan | U Biz 38 | U Biz 68 | U Biz 98 |
|---|---|---|---|
| Monthly Fees | RM38 | RM68 | RM98 |
| Data | 120GB | 500GB | 1,000GB |
| Mobile Hotspot / Data Sharing | To be drawn from Data bucket | ||
You may contact our Enterprise Account Managers or U Mobile Enterprise Partners or visit our U Mobile Biz website to sign up for this fantastic promotion.
Yes, you can upgrade your existing plan to U Biz 38, 68 or 98 to enjoy this Promotion.
This Promotion will be applicable to your U Biz 38, 68 and 98 for life till the time you downgrade or terminate your U Biz 38, U Biz 68 or U Biz 98.
For Corporate Individual (CI), you may check your usage details via MyUMobile app, go to [View All Usage Details] and you will see your Ultra Hotspot 5G status.
For Corporate Company (CC), you may dial *118*7*4# to check daily data usage and balance.
For customers who sign up to U Biz 38, 68 and 98 within the promotion period, you will enjoy this Promotion automatically without any other action required.
For Corporate Individual (CI), you can activate your Ultra Hotspot 5G via MyUMobile app.
For Corporate Company (CC), Ultra Hotspot 5G is automatically activated for you.
You will still have a separate bucket of 5GB Hotspot data. After the 5GB Hotspot data quota is fully utilised, the following Hotspot usage will then be drawn from your main data.
This Promotion will still be applicable if your subscription is as below:
| Existing Subscription | New Subscription | Ultra Hotspot 5G |
|---|---|---|
| U Biz 68 | U Biz 68 with U SaveMore | Active |
| U Biz 68 | U Biz 98 with U SaveMore or U PayLater | Active |
| U Biz 98 | U Biz 98 with U SaveMore or U PayLater | Active |
| U Biz 98 | U Biz 68 with U SaveMore | Deactivated |
You will receive an SMS notification when you have exceeded 80% and 100% of the allocated quota for Data or Hotspot.
You can purchase the Data Booster via the MyUMobile App once you have fully utilised your Data quota. The quota from Data Booster is shareable via Hotspot.
| Postpaid Plan | U Biz 38 | U Biz 68 | U Biz 98 |
|---|---|---|---|
| Data Booster | 10GB for RM10/bill cycle | ||
U Biz 5-Line Bundle campaign focuses on micro-SME base that requires constant and fast connectivity that allows them to focus on their business more.
This promotion starts from 15th November 2022 until further notice.
Only Corporate Companies with valid BRN and more than 12 months of active operation is allowed to sign up for this campaign.
Each company can sign up for one (1) bundle only, which consist of five (5) U Biz 98 planÂ
No, this campaign is only for new line activation or MNP Port-in only.
You may walk-in to our authorised Enterprise Partners or call our Enterprise Account Manager today.Â
There is a 24 months commitment period from the activation of the U Biz 98 plan
No, there is no 1 month advance access fee when you sign-up today!
Yes, you can terminate your service anytime but there will be charges involved.
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You are required to pay back the remainder of the contract using the rateplan’s promo price and it is calculated as per below:
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Balance charges = RM50 x remaining number of months of contract
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The remaining number of months will be deemed to include the month during which you terminated the phone package.
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Example: If you terminate in Month 5, the U Mobile U Biz 98 Promo Price is RM50, you are required to pay U Mobile RM50 x 20 = RM1,000 per line.
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Pelan Pakej P-Hailing RAHMAH is an offer of a rebate for 12 months for selected Enterprise postpaid SIM plans, exclusively for all Malaysian P-Hailing riders.
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P-Hailing riders who are currently subscribed to postpaid consumer plans need to switch to Enterprise postpaid plans to subscribe to this package. Our sales representatives will assist in switching and subscribing to this package after obtaining the customer's subscription approval.
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However, this offer is not applicable to P-Hailing riders who subscribe to any group or corporate postpaid package through any Company/Clubs/Associations (enterprise package) as group postpaid packages already have rebates.
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This incentive is also not applicable to P-Hailing riders who are currently subscribed to any device contract, or any existing promotional rebate offers.
The Pelan Pakej P-Hailing RAHMAH is open to all Malaysian P-Hailing riders.
P-Hailing rider that currently subscribes to any postpaid plan without device contract.
P-Hailing rider that currently subscribes to any postpaid plan without existing any rebate.
P-Hailing rider who wants to have a new subscription of selected Enterprise postpaid plan.
Postpaid Enterprise plans as listed below:
U Biz 38
U Biz 68
U Biz 98
This package plan offers a rebate for 12 months for selected postpaid Enterprise SIM plans as below:
| Plan | Rebate |
|---|---|
| U Biz 38 | RM5 |
| U Biz 68 | RM10 |
| U Biz 98 | RM10 |
There is no contract binding with this rebate. Customer can cancel at any time without any penalties.
Users can refer to their P-Hailing Provider for the link of U Mobile’s Pelan Pakej P-Hailing RAHMAH to register interest. Our sales representatives will contact users to assist with the registration process.
Since this incentive is targeted at P-Hailing rider and driver, the following documents are required for verification:
National Registration Identification Card (NRIC); and
Rider Profile from respective apps
Each eligible customer can only enjoy 1 (one) incentive with a total rebate value of RM60 or RM120 per year depending on plan subscription.
This package will be available from 15th December 2023 onwards until further notice.
P-Hailing riders can contact their respective P-Hailing Platform Provider for further information on the offer.
No. The incentive is only available for plan only subscription. Customers with active device contract and currently enjoy other rebate promotions are not entitled to subscribe to the incentive.
You can sign up from 15th March 2024 onwards.
•  Enjoy savings when you sign up for iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 (128GB, 256GB and 512GB) or iPhone 16e (128GB, 256GB and 512GB).
• You will receive waivers the first 6 times of your device instalment fee.
The instalment fee waiver will be reflected in your monthly bill.
• The postpaid plan available are U Biz 98, U Biz 68.
• On U PayLater, 36months contract only.
Insentif Pascabayar Rahmah Penjawat Awam is a rebate offer of RM10 per month for a duration of 24 months for postpaid sim only plan valued at RM60 and above, specifically for Malaysian civil servants in conjunction with National Month.
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This incentive is divided into 2 categories:​
- For civil servants who are currently subscribed to any non-contract postpaid plan valued at RM60 and above, they are eligible to register to receive a RM10 rebate per month for up to 24 months.​
- For civil servants who sign up for a new postpaid plan with the valued at RM60 and above.​
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However, this incentive is not applicable to civil servants who subscribe to any group or corporate postpaid package through Ministries/Departments/Agencies/Clubs/Associations (enterprise package) as group postpaid packages already have rebates.​
This incentive also not applicable to civil servants who currently subscribe to any device contract or any other promotion rebate.​
The Insentif Pascabayar RAHMAH Penjawat Awam is open to all Malaysian Civil Servants under the Federal/State/Local Authority Government.​
You can visit to any of our U Mobile Centre for registration.
Each eligible customer can only enjoy 1 (one) incentive with a total incentive value of RM120 per year.​
Since this incentive is targeted at civil servants, the following documents are required for verification:
- National Registration Identification Card (NRIC); and​
- Kad Pengenalan Jabatan
You can visit to any of our U Mobile Centre for registration.
- All Malaysian Civil Servants under the Federal/State/Local Authority Government.
- The incentive is available for new postpaid sim-only registration for all Civil Servants.​
- All Civil Servants with existing postpaid plan without any device contract.​
- All Civil Servants with existing postpaid sim-plan only and did not enjoy any other promotion rebate.
- National Registrartion Identification Card (NRIC); and​
- Kad Pengenalan Jabatan
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You are required to provide your Kad Pengenalan Jabatan for verification purposes during registration.​
Postpaid plan valued at RM60 and above – refer below for details:​
- U Postpaid 68​
- U Postpaid 98
Eligible customers can enjoy RM10 rebate for 24 months under sim-plan only.​
There is no contract tied to this rebate. You may cancel anytime without any penalties.
No. The incentive is only available for plan only subscription. Customer with active device contract and currently enjoy other rebate promotion are not entitled to subscribe to the incentive.​
U Biz 3-Line Bundle gives business customers a FREE premium 5G device when they subscribe to a qualifying 3-line bundle on participating U Biz plans – i.e., 3 x U Biz 68 or 3 x U Biz 98 – during the campaign period. It’s built for businesses that need multiple lines and want a premium device with no upfront device payment (subject to credit assessment).
The campaign runs from 20 January 2026 to 31 March 2026.
Business customers who meet registration and credit eligibility requirements. Supported registration types include new registrations, Pre-to-Postpaid migration, and MNP Port-in. Eligibility is subject to CTOS & DDMF checks.
Only U Biz 68 and U Biz 98 are eligible under this campaign.
Subscribe to either 3 × U Biz 68 or 3 × U Biz 98 under the same business account (same BRN). Get 1 × FREE premium 5G device (subject to catalogue availability).
No. The campaign construct is 3 × U Biz 68 OR 3 × U Biz 98. Mixed-plan bundles are not part of the standard campaign construct.
Device options depend on the approved campaign catalogue and stock availability. The campaign includes iPhone 15 and selected Android devices (i.e., Samsung & Honor).
The campaign requires a 24-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.
Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.
Device warranty/defect claims are handled by the device manufacturer or relevant authorized service centre. U Mobile does not process warranty claims for devices.
Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or U Mobile Biz Store.
Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.
For eligible customers who pass CTOS SME screening, there is no upfront device payment. If CTOS SME screening fails, upfront payment may be required: iPhone RM720 (24 months) or Android RM600 (24 months).
U Biz 3-Line SIM Bundle campaign focuses on micro-SME base to ease micro-SMEs fixed commitment and allows them to focus on their business more.
The campaign runs from 20 January 2026 until further notice.
Only Corporate Companies with valid BRN and more than 12 months of active operation is allowed to sign up for this campaign.
Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.
No, this campaign is only for new line activation or MNP Port-in only.
Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or CC eShop.
The campaign requires a 24-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.
No, there is no 1 month advance access fee when you sign-up today!
Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.
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Balance charges = RM38 x remaining number of months on contract
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The remaining number of months will be deemed to include the month during which you terminated the phone package.
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Example: If you terminate in Month 5, you are required to pay U Mobile RM38 x 20 = RM760 per line.
3-Line Device Bundle gives business customers a FREE premium 5G device when they subscribe to a qualifying 3-line Device Bundle on participating U Biz plans – i.e., 3 x ULTRA Business 68, 3 x ULTRA Business Reserve Pro or 3 x ULTRA Business Reserve Elite. It’s built for businesses that need multiple lines and want a premium device with no upfront device payment (subject to credit assessment).
Business customers who meet registration and credit eligibility requirements. Supported registration types include new registrations, Pre-to-Postpaid migration, and MNP Port-in. Eligibility is subject to CTOS & DDMF checks.
ULTRA Business 68, ULTRA Business Reserve Pro and ULTRA Business Reserve Elite are eligible under this bundle promo.
Subscribe to either 3 x ULTRA Business 68, 3 x ULTRA Business Reserve Pro or 3 x ULTRA Business Reserve Elite under the same business account (same BRN). Get 1 x FREE premium 5G device (subject to catalogue availability).
No. The campaign construct is 3 x ULTRA Business 68, 3 x ULTRA Business Reserve Pro, 3 x ULTRA Business Reserve Elite. Mixed-plan bundles are not part of the standard campaign construct.
Device options depend on the approved promo catalogue and stock availability. The campaign includes iPhone series and selected Android devices (i.e., Samsung, Honor & Vivo).
The campaign requires a 24 or 36-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.
Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.
Device warranty/defect claims are handled by the device manufacturer or relevant authorized service centre. U Mobile does not process warranty claims for devices.
Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or U Mobile Biz Store.
Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.
For eligible customers who pass CTOS SME screening, there is no upfront device payment. If CTOS SME screening fails, upfront payment may be required subject to the selected device.
3-Line SIM Bundle campaign focuses on micro-SME base to ease micro-SMEs fixed commitment and allows them to focus on their business more.
Business customers who meet registration and credit eligibility requirements. Supported registration types include new registrations, Pre-to-Postpaid migration, and MNP Port-in. Eligibility is subject to CTOS & DDMF checks.
Subscribe to either 3 x ULTRA Business 45 or 3 x ULTRA Business 68 under the same business account (same BRN).
Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.
The campaign requires a 24-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.
Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.
Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or U Mobile Biz Store.
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