Frequently Asked Questions
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Biz devices allows you to enjoy a high-end device when you sign up multiple U Mobile Biz Postpaid plans. It enables you to own a better range of device, while enjoying multiple Biz Postpaid plans.
You must sign up Biz devices under corporate company only.
The 5 x GX68 Biz need to be upgraded to a higher plan to subscribe to this option. Alternatively, you may add additional lines instead.
The rate plans offered under Biz devices are GX68 Biz, P79 Biz, P99 Biz and P139 Biz Postpaid plans only.
All Biz Postpaid lines under this option will be contracted for 24 months, and you will get a free device or enjoy a subsidized device price (depending on the device you select).
Yes, you can.
No, each Biz devices sign-up is treated independently. Each order is counted as single order. It is a one-time activation.
Pre-order start from 22 July 2026, 9pm to 13 August 2026, 11.59PM.
You can pre-order through U Mobile website at U Mobile Samsung Galazy Z Flip and Fold 8 Pre-Order page or any U Mobile stores.
Note: Pre-order customer can expect delivery within 14 days from 14 August 2026 onwards.
Yes. There are 3 different offers listed as below:
Offer 1: Samsung Galaxy Z Fold 8 Ultra 512GB
You can get the Samsung Galaxy Z Flip 8 256GB for RM0 when you purchase the Samsung Galaxy Z Fold 8 Ultra 512GB with the ULTRA Business Reserve Elite Postpaid Plan.
Offer 2: Samsung Galaxy Z Fold 8 12+256GB / 12++512GB/16+1TB
You can get the Samsung Watch 9 40mm Bluetooth for RM0 when you purchase Samsung Galaxy Z Fold 8, 12+256GB / 12++512GB/16+1TB with ULTRA Business Reserve Elite Postpaid Plan.
Offer 3:
You can get the Samsung Buds Pro 4 for RM0 when you purchase Samsung Galaxy Z Flip 8, 12+256GB / 12++512GB with the Ultra Business Reserve Elite plan.
If you terminate or if we terminate your U PayLater due to your default or if you downgrade your rate plan before the expiry of the contract period, you are required to pay U Mobile the Device remaining balance charges, as determined by U Mobile set out below:
Balance Charges: (Device Recommended Retail Price (RRP) for Device 1 + Device Recommended Retail Price (RRP) for Device 2) ÷ contract period x remaining month
The RRP for Samsung Galaxy Z Fold 8 Ultra 12+512GB and Samsung Galaxy Z Flip 8 12+256GB are listed as below:
| Device 1 |
RRP for Device 1 |
Device 2
|
RRP for Device 2 |
| Samsung Galaxy Z Fold 8 Ultra 12+512GB |
RM8,899 |
Samsung Galaxy Z Flip 8 12+256GB |
RM5,399 |
Pre-order start from 12 September 2026, 8PM to 17 September 2026, 11.59PM.
You can submit your Registration of Interest here.
You agree to be contacted regarding this device pre-order and related fulfilment arrangements and understand that this registration is an indication of interest and does not guarantee device availability.
Note: Our team will get in touch with you to assist with completing your order.
Yes. The first 100 customers with successful activations will receive the following additional freebies:
- 1 x Apple 40W Dynamic Power Adapter with 60W Max, worth RM169; and
- 1 x Apple iPhone 18 Pro/Pro Max Clear Case with MagSafe, worth RM209 (for Pro/Pro Max series only).
Freebies are subject to the campaign terms and conditions and are available while stocks last.
The following postpaid plans are eligible:
- ULTRA Business / Business Borneo 68
- ULTRA Business / Business Borneo Reserve Pro
- ULTRA Business / Business Borneo Reserve Elite
- ULTRA Business Reserve Premium
- ULTRA Business Reserve Platinum
If you terminate your U SaveMore or change to another rate plan at any time before the end of the Commitment Period, the following will apply:
Balance charges = (Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment) ÷ Total Commitment Period (months) x remaining number of months)
If you terminate or if we terminate your U PayLater due to your default or if you downgrade your rate plan before the expiry of the contract period, you are required to pay U Mobile the Device remaining balance charges, as determined by U Mobile set out below:
Balance Charges: (Device Recommended Retail Price (RRP) for Device ÷ contract period x remaining month
The RRP for the iPhone 18 series are listed as below:
| Device |
RRP (RM) |
| iPhone 18 Pro 256GB |
5,499 |
| iPhone 18 Pro 512GB |
6,499 |
| iPhone 18 Pro 1TB |
8,499 |
| Phone 18 Pro 2TB |
11,499 |
| iPhone 18 Pro Max 256GB |
5,999 |
| iPhone 18 Pro Max 512GB |
6,999 |
| iPhone 18 Pro Max 1TB |
8,999 |
| iPhone 18 Pro Max 2TB |
11,999 |
Customers who pre-order can expect delivery within 14 working days starting from 19 September 2026, depending on location and stock availability.
If you're signing a new device contract with your existing ULTRA Business plans, your contract will start on the day you receive your new iPhone 18 series device.
However, if you're signing a new device contract by upgrading your current plan; for example, from U Biz 68 to ULTRA Business 68 or from U Biz 98 to ULTRA Business Reserve Pro — your contract will start on the date you pre-order the iPhone 18 series.
Pre-order start from 16 October 2026, 8pm to 22 October 2026, 11.59PM.
You can submit your Registration of Interest here.
You agree to be contacted regarding this device pre-order and related fulfilment arrangements and understand that this registration is an indication of interest and does not guarantee device availability.
Note: Our team will get in touch with you to assist with completing your order.
Yes. To be eligible for the pre-order freebies, customers must meet either one of the following criteria:
Be an existing U Mobile customer; or
Have their new U Mobile line successfully activated by 20 October 2026.
The first 20 eligible customers with successful activations will receive the following gifts valued:
- 1 x Apple 40W Dynamic Power Adapter with 60W Max, worth RM169
- 1 x Apple Case, worth RM319
- 1 x Apple AirTag worth RM129
All gifts are subject to the campaign Terms & Conditions and availability while stocks last.
The following postpaid plans are eligible:
- ULTRA Business / Business Borneo 68
- ULTRA Business / Business Borneo Reserve Pro
- ULTRA Business / Business Borneo Reserve Elite
If you terminate your U SaveMore or change to another rate plan at any time before the end of the Commitment Period, the following will apply:
Balance charges = (Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment) ÷ Total Commitment Period (months) x remaining number of months)
If you terminate or if we terminate your U PayLater due to your default or if you downgrade your rate plan before the expiry of the contract period, you are required to pay U Mobile the Device remaining balance charges, as determined by U Mobile set out below:
Balance Charges: (Device Recommended Retail Price (RRP) for Device ÷ contract period x remaining month
The RRP iPhone Duo are listed as below:
|
Device
|
RRP (RM) |
|
iPhone Duo 256GB |
9,499 |
|
iPhone Duo 512GB |
10,499 |
|
iPhone Duo 1TB |
12,499 |
|
iPhone Duo 2TB |
15,499 |
Customers who have been contacted by our team and have successfully completed their registration can expect to receive their iPhone Duo within 14 working days from 23 October 2026, subject to stock availability and delivery location.
Please note that submission of a Registration of Interest does not guarantee device allocation or delivery.
UltraHotspot 5G is a promotion that enables subscribers to share their Data via Mobile Hotspot. Mobile Hotspot quota shared to other devices will be drawn from their main Data.
All Malaysians and foreigners who are above 18 years old, have signed up for U Biz 38, 68 and 98 via new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion or rate plan changes are eligible for this Promotion.
This promotion runs from 10th February 2023 and will continue until further notice.
| Postpaid Plan | U Biz 38 | U Biz 68 | U Biz 98 |
|---|---|---|---|
| Monthly Fees | RM38 | RM68 | RM98 |
| Data | 120GB | 500GB | 1,000GB |
| Mobile Hotspot / Data Sharing | To be drawn from Data bucket | ||
You may contact our Enterprise Account Managers or U Mobile Enterprise Partners or visit our U Mobile Biz website to sign up for this fantastic promotion.
Yes, you can upgrade your existing plan to U Biz 38, 68 or 98 to enjoy this Promotion.
This Promotion will be applicable to your U Biz 38, 68 and 98 for life till the time you downgrade or terminate your U Biz 38, U Biz 68 or U Biz 98.
For Corporate Individual (CI), you may check your usage details via MyUMobile app, go to [View All Usage Details] and you will see your Ultra Hotspot 5G status.
For Corporate Company (CC), you may dial *118*7*4# to check daily data usage and balance.
For customers who sign up to U Biz 38, 68 and 98 within the promotion period, you will enjoy this Promotion automatically without any other action required.
For Corporate Individual (CI), you can activate your Ultra Hotspot 5G via MyUMobile app.
For Corporate Company (CC), Ultra Hotspot 5G is automatically activated for you.
You will still have a separate bucket of 5GB Hotspot data. After the 5GB Hotspot data quota is fully utilised, the following Hotspot usage will then be drawn from your main data.
This Promotion will still be applicable if your subscription is as below:
| Existing Subscription | New Subscription | Ultra Hotspot 5G |
|---|---|---|
| U Biz 68 | U Biz 68 with U SaveMore | Active |
| U Biz 68 | U Biz 98 with U SaveMore or U PayLater | Active |
| U Biz 98 | U Biz 98 with U SaveMore or U PayLater | Active |
| U Biz 98 | U Biz 68 with U SaveMore | Deactivated |
You will receive an SMS notification when you have exceeded 80% and 100% of the allocated quota for Data or Hotspot.
You can purchase the Data Booster via the MyUMobile App once you have fully utilised your Data quota. The quota from Data Booster is shareable via Hotspot.
| Postpaid Plan | U Biz 38 | U Biz 68 | U Biz 98 |
|---|---|---|---|
| Data Booster | 10GB for RM10/bill cycle | ||
U Biz 5-Line Bundle campaign focuses on micro-SME base that requires constant and fast connectivity that allows them to focus on their business more.
This promotion starts from 15th November 2022 until further notice.
Only Corporate Companies with valid BRN and more than 12 months of active operation is allowed to sign up for this campaign.
Each company can sign up for one (1) bundle only, which consist of five (5) U Biz 98 plan
No, this campaign is only for new line activation or MNP Port-in only.
You may walk-in to our authorised Enterprise Partners or call our Enterprise Account Manager today.
There is a 24 months commitment period from the activation of the U Biz 98 plan
No, there is no 1 month advance access fee when you sign-up today!
Yes, you can terminate your service anytime but there will be charges involved.
You are required to pay back the remainder of the contract using the rateplan’s promo price and it is calculated as per below:
Balance charges = RM50 x remaining number of months of contract
The remaining number of months will be deemed to include the month during which you terminated the phone package.
Example: If you terminate in Month 5, the U Mobile U Biz 98 Promo Price is RM50, you are required to pay U Mobile RM50 x 20 = RM1,000 per line.
You can sign up from 15th March 2024 onwards.
• Enjoy savings when you sign up for iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 (128GB, 256GB and 512GB) or iPhone 16e (128GB, 256GB and 512GB).
• You will receive waivers the first 6 times of your device instalment fee.
The instalment fee waiver will be reflected in your monthly bill.
• The postpaid plan available are U Biz 98, U Biz 68.
• On U PayLater, 36months contract only.
It is an exclusive offer for civil servants and employees of government-linked companies.
Customer will enjoy special offer for the following plans:
|
|
ULTRA PPA33 (SIM Only) |
ULTRA PPA66 (Device bundle) |
|
Monthly Fees |
RM33 |
RM66 |
|
Number of Lines |
1 |
2 |
|
ULTRA Data |
200GB |
500GB (shared) |
|
Calls |
Unlimited |
|
|
SMS |
Unlimited |
|
|
Add-on SIM |
- |
One (1) @ RM0 |
|
5G Device |
- |
One (1) unit of Honor 400 Smart |
|
Scam protection |
Always on protection from scam calls and SMS |
|
|
Minimum Commitment Period |
12 months |
24 months |
|
Exclusive offer |
|
RM50 Touch 'n Go eWallet Credit |
Note:
The RM50 Touch 'n Go eWallet credit is subject to the first-500-customer limit.
Offer and device are on first come, first served basis and while stocks last.
Campaign runs from 23 October through 31 December 2026.
This offer is open to civil servants and employees of government-linked companies with a valid staff ID.
Applicable to new registration, MNP, renewal and pre to post on SIM only plan or device bundle.
Register your interest here or scan the QR code during the roadshows to drop your interest.
MyKad and Staff ID OR MyKad and HRMIS/HR Letter/Company Letter
RM5 rebate for 12 months is under the ULTRA PPA33 SIM-only offer. It is not valid for ULTRA PPA66.
You will receive the RM50 Touch 'n Go eWallet credit via WhatsApp in the second (2nd) month after your subscription date.
For ULTRA PPA33, the rebate will be credited to your monthly bill (excluding applicable taxes) for a period of twelve (12) months. The rebate will be reflected in your monthly bill which can be viewed in the U Mobile app.
The offer will be forfeited based on the plan subscribed as per below:
- ULTRA PPA33: The RM5 monthly rebate will no longer apply, and an early termination fee (ETF) will apply.
- ULTRA PPA66:An early termination fee (ETF) will apply.
- ULTRA PPA33: You will have to pay a one-off fee of RM100.
- ULTRA PPA66: The ETF will be charged based on the remaining value of the device subsidy for the months left in your contract.
ETF = (Device RRP − U Mobile Selling Price)Total contract period (months) × Remaining number of months
U Biz 3-Line Bundle gives business customers a FREE premium 5G device when they subscribe to a qualifying 3-line bundle on participating U Biz plans – i.e., 3 x U Biz 68 or 3 x U Biz 98 – during the campaign period. It’s built for businesses that need multiple lines and want a premium device with no upfront device payment (subject to credit assessment).
The campaign runs from 20 January 2026 to 31 March 2026.
Business customers who meet registration and credit eligibility requirements. Supported registration types include new registrations, Pre-to-Postpaid migration, and MNP Port-in. Eligibility is subject to CTOS & DDMF checks.
Only U Biz 68 and U Biz 98 are eligible under this campaign.
Subscribe to either 3 × U Biz 68 or 3 × U Biz 98 under the same business account (same BRN). Get 1 × FREE premium 5G device (subject to catalogue availability).
No. The campaign construct is 3 × U Biz 68 OR 3 × U Biz 98. Mixed-plan bundles are not part of the standard campaign construct.
Device options depend on the approved campaign catalogue and stock availability. The campaign includes iPhone 15 and selected Android devices (i.e., Samsung & Honor).
The campaign requires a 24-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.
Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.
Device warranty/defect claims are handled by the device manufacturer or relevant authorized service centre. U Mobile does not process warranty claims for devices.
Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or U Mobile Biz Store.
Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.
For eligible customers who pass CTOS SME screening, there is no upfront device payment. If CTOS SME screening fails, upfront payment may be required: iPhone RM720 (24 months) or Android RM600 (24 months).
U Biz 3-Line SIM Bundle campaign focuses on micro-SME base to ease micro-SMEs fixed commitment and allows them to focus on their business more.
The campaign runs from 20 January 2026 until further notice.
Only Corporate Companies with valid BRN and more than 12 months of active operation is allowed to sign up for this campaign.
Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.
No, this campaign is only for new line activation or MNP Port-in only.
Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or CC eShop.
The campaign requires a 24-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.
No, there is no 1 month advance access fee when you sign-up today!
Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.
Balance charges = RM38 x remaining number of months on contract
The remaining number of months will be deemed to include the month during which you terminated the phone package.
Example: If you terminate in Month 5, you are required to pay U Mobile RM38 x 20 = RM760 per line.
3-Line Device Bundle gives business customers a FREE premium 5G device when they subscribe to a qualifying 3-line Device Bundle on participating U Biz plans – i.e., 3 x ULTRA Business 68, 3 x ULTRA Business Reserve Pro or 3 x ULTRA Business Reserve Elite. It’s built for businesses that need multiple lines and want a premium device with no upfront device payment (subject to credit assessment).
Business customers who meet registration and credit eligibility requirements. Supported registration types include new registrations, Pre-to-Postpaid migration, and MNP Port-in. Eligibility is subject to CTOS & DDMF checks.
ULTRA Business 68, ULTRA Business Reserve Pro and ULTRA Business Reserve Elite are eligible under this bundle promo.
Subscribe to either 3 x ULTRA Business 68, 3 x ULTRA Business Reserve Pro or 3 x ULTRA Business Reserve Elite under the same business account (same BRN). Get 1 x FREE premium 5G device (subject to catalogue availability).
No. The campaign construct is 3 x ULTRA Business 68, 3 x ULTRA Business Reserve Pro, 3 x ULTRA Business Reserve Elite. Mixed-plan bundles are not part of the standard campaign construct.
Device options depend on the approved promo catalogue and stock availability. The campaign includes iPhone series and selected Android devices (i.e., Samsung, Honor & Vivo).
The campaign requires a 24 or 36-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.
Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.
Device warranty/defect claims are handled by the device manufacturer or relevant authorized service centre. U Mobile does not process warranty claims for devices.
Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or U Mobile Biz Store.
Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.
For eligible customers who pass CTOS SME screening, there is no upfront device payment. If CTOS SME screening fails, upfront payment may be required subject to the selected device.
3-Line SIM Bundle campaign focuses on micro-SME base to ease micro-SMEs fixed commitment and allows them to focus on their business more.
Business customers who meet registration and credit eligibility requirements. Supported registration types include new registrations, Pre-to-Postpaid migration, and MNP Port-in. Eligibility is subject to CTOS & DDMF checks.
Subscribe to either 3 x ULTRA Business 45 or 3 x ULTRA Business 68 under the same business account (same BRN).
Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.
The campaign requires a 24-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.
Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.
Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or U Mobile Biz Store.
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