eSIM Self Help Page | U Business

{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/business/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/business/search-results.html" }

Unbeatable 5G Devices

Level up your productivity with a FREE 5G phone via U Mobile U Biz plans! Stay connected when you're abroad for business with free global roaming. Learn more.

Pay Nothing for 6 Months

Own an iPhone 16e, 15 Pro, & 15 pay NOTHING for the first 6 months. Get FREE global roaming & 1,000GB of high-speed 5G data on your new device. Learn more here.

Business Postpaid Plan

Explore U Mobile Postpaid plans tailored to your business needs. Get flexible & affordable Postpaid plans for seamless connectivity on your work phone today.

Mobile & Internet

Business Solutions

SME

Enterprise

Support

Mobile & Internet

Business Solutions

SME

Enterprise

Support

{ "layout": "fixed-width-carousel", "autoRotationDuration": 0, "useNumberPagination": false }

A New Way for U To Get Connected

An eSIM is an embedded SIM that’s built into a tiny chip within your device. With eSIM, you no longer need a physical SIM card to use data or make calls. Simply scan a QR code & activate your eSIM to get connected to our U Mobile network.

Seamlessly Switch Between Lines

Dual SIM Flexibility, One Device

Activation Made Easy

Get an eSIM Your Way

{ "componentId": "ij4ZKMw" }

U Business Store

Step 1

Visit the U Business Store to purchase a new eSIM or port-in via Switch to U.

Step 2

Select your preferred plan (Device Bundle, Plan Purchase or Switch to U) to get your new eSIM.

Step 3

Proceed with the checkout process and complete the payment if any.

Step 4

Once the payment is confirmed and the order is completed, you can retrieve your eSIM QR code via the email received or through the U Business Store.

Get Connected with an eSIM

{ "componentId": "cE8X_RY" }

Device Bundle

Plan Purchase

Switch to U

{}

Step 1
Select your desired eSIM-compatible device here.

Step 2
Choose eSIM as your preferred SIM type.

Step 3

Complete your checkout and you’ll receive your eSIM Activation Code.
Click Activate eSIM Code to learn how to activate it. Please make sure you’re using the device where you want the eSIM installed.

Step 1
Select your desired eSIM-compatible device here.

Step 2
Choose eSIM as your preferred SIM type.

{}

Step 1
Visit U Business Store and select your preferred U Biz Postpaid Plan.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and get your eSIM QR Code delivered via email.

Alternatively, you can access the U Business Store, go to the Order History tab, and select the corresponding order to find your eSIM QR code.

Step 1
Visit U Business Store and select your preferred U Biz Postpaid Plan.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and get your eSIM QR Code delivered via email.

Alternatively, you can access the U Business Store, go to the Order History tab, and select the corresponding order to find your eSIM QR code.

{}

Step 1
Visit our U Business Store, choose your desired plan, and select Switch to U to begin the port-in process.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
You will receive the eSIM QR Code via your email. Scan the QR Code to activate your eSIM and complete the port-in process.

Alternatively, you can access the U Business Store, go to the Order History tab, and select the corresponding order to find your eSIM QR code.

Step 1
Visit our U Business Store, choose your desired plan, and select Switch to U to begin the port-in process.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
You will receive the eSIM QR Code via your email. Scan the QR Code to activate your eSIM and complete the port-in process.

Alternatively, you can access the U Business Store, go to the Order History tab, and select the corresponding order to find your eSIM QR code.

Activate Your eSIM

{ "componentId": "pt9_qkI" }

iOS

Android

Step 1

Connect to a WiFi network and go to your iPhone Settings.

Step 2

Tap on Mobile Service.

Step 3

Tap on Add eSIM and choose to Use QR Code or Enter Details Manually if available.

Step 4

Scan the unique QR code or follow the on-screen instructions to install your eSIM profile. And you're all set.

Step 1

Go to your Settings and tap on Connections.

Step 2

Tap on Cellular or Mobile Data.

Step 3

Select Add Mobile Plan.

Step 4

If no plan can be found, select Add Using QR code or look for the Download eSIM option based on your device prompts.

Step 5

Once the plan has been detected, tap Add to download and install the plan.

Step 6

Select OK to turn on the plan.

Step 7

Once the setup and activation is complete, your eSIM will appear on your SIM Card Manager.

eSIM is Compatible with the Latest Devices!

{ "componentId": "qU25k5U" }

iPhone

Android

{ "fullWidth": true, "numberOfTiles": 5, "componentId": "RuufmOs", "crossSellType": "transparent", "hideTitle": "true", "vertical": "bottom", "horizontal": "right" }

New

Apple

iPhone 17

RRP {{prefixRM(addCommaForCurrency(3999))}}

Learn more

Buy Now

New

Apple

iPhone 17 Pro

RRP {{prefixRM(addCommaForCurrency(5499))}}

Learn more

Buy Now

New

Apple

iPhone 17 Pro Max

RRP {{prefixRM(addCommaForCurrency(5999))}}

Learn more

Buy Now

Hot

Apple

iPhone 16e

RRP {{prefixRM(addCommaForCurrency(3999))}}

Learn more

Buy Now

Apple

iPhone 16

RRP {{prefixRM(addCommaForCurrency(3499))}}

Learn more

Buy Now

{ "fullWidth": true, "numberOfTiles": 12, "componentId": "M5qsY4w", "crossSellType": "transparent", "hideTitle": "true", "vertical": "bottom", "horizontal": "right" }

New

HONOR

Magic V5 5G

RRP {{prefixRM(addCommaForCurrency(5999))}}

Learn more

Buy Now

New

OPPO

Reno14 Pro 5G

RRP {{prefixRM(addCommaForCurrency(2999))}}

Learn more

Buy Now

New

OPPO

Reno14 5G

RRP {{prefixRM(addCommaForCurrency(2599))}}

Learn more

Buy Now

New

vivo

X200 FE 5G

RRP {{prefixRM(addCommaForCurrency(3199))}}

Learn more

Buy Now

realme

14x 5G

RRP {{prefixRM(addCommaForCurrency(1099))}}

Learn more

Buy Now

New

Google

Pixel 9a 5G

RRP {{prefixRM(addCommaForCurrency(2699))}}

Learn more

Buy Now

Hot

Samsung

Galaxy S25 Ultra 5G

RRP {{prefixRM(addCommaForCurrency(5999))}}

Learn more

Buy Now

Hot

Samsung

Galaxy S25+ 5G

RRP {{prefixRM(addCommaForCurrency(4999))}}

Learn more

Buy Now

Hot

Samsung

Galaxy S25 5G

RRP {{prefixRM(addCommaForCurrency(3999))}}

Learn more

Buy Now

HONOR

Magic V3 5G

RRP {{prefixRM(addCommaForCurrency(6999))}}

Learn more

Buy Now

New

HONOR

400 Pro 5G

RRP {{prefixRM(addCommaForCurrency(2699))}}

Learn more

Buy Now

New

HONOR

400 Lite 5G

RRP {{prefixRM(addCommaForCurrency(1299))}}

Learn more

Buy Now

Frequently Asked Questions

{ "dropdownFaqProperties": [ { "title": "FAQs", "value": "faqs", "url": "/content/u-mobile/en/business/support/faqs.html", "isGroupLabel": true, "childList": [ { "title": "General Inquiries", "value": "general-inquiries", "url": "/content/u-mobile/en/business/support/faqs/general-inquiries.html" }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/business/support/faqs/mobile-plans.html" }, { "title": "Broadband ", "value": "broadband", "url": "/content/u-mobile/en/business/support/faqs/broadband.html" }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/business/support/faqs/digital-services.html" }, { "title": "Enterprise Solutions", "value": "enterprise-solutions", "url": "/content/u-mobile/en/business/support/faqs/enterprise-solutions.html" }, { "title": "Promotions", "value": "promotions", "url": "/content/u-mobile/en/business/support/faqs/promotions.html" }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/business/support/faqs/others.html" }, { "title": "U Business Store", "value": "u-business-store", "url": "/content/u-mobile/en/business/support/faqs/u-business-store.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/content/u-mobile/en/business/support/contact-us.html", "isGroupLabel": true, "childList": [] }, { "title": "Terms & Conditions", "value": "terms-conditions", "url": "/content/u-mobile/en/business/support/terms-conditions.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/business/support/terms-conditions/general.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/business/support/terms-conditions/postpaid.html" }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/business/support/terms-conditions/broadband.html" }, { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/business/support/terms-conditions/promotion.html" }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/business/support/terms-conditions/others.html" }, { "title": "Enterprise Solutions", "value": "enterprise-solutions", "url": "/content/u-mobile/en/business/support/terms-conditions/enterprise-solutions.html" } ] }, { "title": "Locate a Partner", "value": "store-finder", "url": "/content/u-mobile/en/business/support/store-finder.html", "isGroupLabel": true, "childList": [] }, { "title": "Important Notices", "value": "important-notices", "url": "/content/u-mobile/en/business/support/important-notices.html", "isGroupLabel": true, "childList": [ { "title": "The Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) in collaboration with the", "value": "18-sept-2021", "url": "/content/u-mobile/en/business/support/important-notices/18-sept-2021.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, ecommerce, quality of", "value": "22-april-2021", "url": "/content/u-mobile/en/business/support/important-notices/22-april-2021.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer", "value": "09-june-2020", "url": "/content/u-mobile/en/business/support/important-notices/09-june-2020.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) hereby notifies that Hand Phone Users Survey 2019 and e-Commerce Consumers Survey 2019 will be postponed until further notice.", "value": "08-january-2020", "url": "/content/u-mobile/en/business/support/important-notices/08-january-2020.html" }, { "title": "Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) akan menjalankan Kajian Pengguna Telefon Bimbit 2019 dan Kajian Pengguna e-Dagang 2019 untuk mengumpul data dan maklumat berkaitan", "value": "26-december-2019", "url": "/content/u-mobile/en/business/support/important-notices/26-december-2019.html" }, { "title": "Susulan Amaran Cuaca Buruk oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku seperti berikut:", "value": "01-december-2019", "url": "/content/u-mobile/en/business/support/important-notices/01-december-2019.html" }, { "title": "Susulan Amaran Cuaca Bahaya oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku bermula 3 Disember 2019 mulai jam 0.00 pagi di lokasi-lokasi seperti berikut", "value": "01-dec-2019", "url": "/content/u-mobile/en/business/support/important-notices/01-dec-2019.html" }, { "title": "Dear customers, please avoid picking up or calling back any missed calls from unfamiliar numbers, especially those from foreign countries, e.g. +257 code when you have no known contacts there. This may be spam call.", "value": "18-october-2019", "url": "/content/u-mobile/en/business/support/important-notices/18-october-2019.html" }, { "title": "U Mobile is currently in the process of expanding our own network in East Malaysia, as part of this process, there may be some network disruptions in your area.", "value": "23-september-2019", "url": "/content/u-mobile/en/business/support/important-notices/23-september-2019.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Hand Phone Users Survey 2018 from 12 November 2018 to 12 December 2018.", "value": "12-november-2018", "url": "/content/u-mobile/en/business/support/important-notices/12-november-2018.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of Internet and radio in Malaysia.", "value": "06-march-2018", "url": "/content/u-mobile/en/business/support/important-notices/06-march-2018.html" }, { "title": "U Mobile takes data security seriously. With cyber intrusions becoming more common affecting large organisations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access.", "value": "21-november-2017", "url": "/content/u-mobile/en/business/support/important-notices/21-november-2017.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phones and Internet in Malaysia.", "value": "07-august-2017", "url": "/content/u-mobile/en/business/support/important-notices/07-august-2017.html" }, { "title": "Beware of fraudulent voice calls. Recently some syndicates overseas have been defrauding mobile phone users using \"missed called\" method. ", "value": "11-april-2017", "url": "/content/u-mobile/en/business/support/important-notices/11-april-2017.html" }, { "title": "We regret to inform our customers that due to an IT system error, there were inaccuracies in U Mobile's March postpaid bills dated 15th March 2017. ", "value": "15-march-2017", "url": "/content/u-mobile/en/business/support/important-notices/15-march-2017.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Survey on Broadcasting Services (Radio and TV) 2017 from 1 February 2017 until 30 June 2017. ", "value": "01-february-2017", "url": "/content/u-mobile/en/business/support/important-notices/01-february-2017.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017.", "value": "14-november-2016", "url": "/content/u-mobile/en/business/support/important-notices/14-november-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is extending the Mobile Broadband Survey 2016. Canvassing period is from 9 August 2016 until 31 October 2016.", "value": "08-august-2016", "url": "/content/u-mobile/en/business/support/important-notices/08-august-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Broadband Survey 2016. Canvassing period is from 26 January 2016 until 29 February 2016. ", "value": "26-january-2016", "url": "/content/u-mobile/en/business/support/important-notices/26-january-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2016. Canvassing period is from 10 March 2016 until 30 June 2016.", "value": "23-january-2016", "url": "/content/u-mobile/en/business/support/important-notices/23-january-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015. Canvassing period is from 24 October 2015 until 24 December 2015. ", "value": "23-october-2015", "url": "/content/u-mobile/en/business/support/important-notices/23-october-2015.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015 and Hand Phone Users Survey 2015. Canvassing period is from 23 May 2015 until 30 August 2015.", "value": "22-may-2015", "url": "/content/u-mobile/en/business/support/important-notices/22-may-2015.html" }, { "title": "Please be informed that effective 12 February 2015, the video mail service will no longer be available. We apologise for any inconvenience caused.", "value": "12-february-2015", "url": "/content/u-mobile/en/business/support/important-notices/12-february-2015.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2015. Canvassing period is from 24 January 2015 until 30 April 2015.", "value": "23-january-2015", "url": "/content/u-mobile/en/business/support/important-notices/23-january-2015.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) will be extending the Hand Phone Users Survey 2014. Canvassing period will be extended until 30th November 2014.", "value": "31-october-2014", "url": "/content/u-mobile/en/business/support/important-notices/31-october-2014.html" }, { "title": "The 10% IDD Top Up Bonus has ended effective 5 September 2014. Stay tuned for more upcoming promotions.", "value": "17-september-2014", "url": "/content/u-mobile/en/business/support/important-notices/17-september-2014.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Hand Phone Users Survey 2014. Canvassing period is from 16 August 2014 until 31 October 2014.", "value": "15-august-2014", "url": "/content/u-mobile/en/business/support/important-notices/15-august-2014.html" }, { "title": "Please note that effective 15thAugust 2014, Free 10MB High Speed Internet will no longer be available for top up below RM30.", "value": "15-august-20141", "url": "/content/u-mobile/en/business/support/important-notices/15-august-20141.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2014. Canvassing period is from 28 June 2014 until 31 August 2014. ", "value": "27-june-2014", "url": "/content/u-mobile/en/business/support/important-notices/27-june-2014.html" }, { "title": "We take your privacy seriously and will only disclose your personal data when necessary and in accordance with our Privacy Policy. ", "value": "11-june-2014", "url": "/content/u-mobile/en/business/support/important-notices/11-june-2014.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014.", "value": "12-april-2014", "url": "/content/u-mobile/en/business/support/important-notices/12-april-2014.html" }, { "title": "Effective 1 April 2014, the deactivation period for all U Mobile Prepaid Plans will be 60 days.", "value": "24-march-2014", "url": "/content/u-mobile/en/business/support/important-notices/24-march-2014.html" }, { "title": "Effective 8 January 2014, changes to the existing U Prepaid Plan are as follows", "value": "08-january-2014", "url": "/content/u-mobile/en/business/support/important-notices/08-january-2014.html" }, { "title": "Effective 8 January 2014, credit validity for all Existing and New Prepaid Plans will be 2x longer.", "value": "08-january-20141", "url": "/content/u-mobile/en/business/support/important-notices/08-january-20141.html" }, { "title": "Effective 11th Dec 2013, 018 Plan subscribers will automatically be upgraded to our U Prepaid Plan to enjoy better call and SMS rates.", "value": "11-december-2013", "url": "/content/u-mobile/en/business/support/important-notices/11-december-2013.html" }, { "title": "Dear Valued Customer, As part of our effort to further improve our service, please be informed that we are undergoing scheduled maintenance from Saturday 26th Oct (10pm) until Sunday 27th Oct (1pm).", "value": "25-october-2013", "url": "/content/u-mobile/en/business/support/important-notices/25-october-2013.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Internet Users Survey 2013 to collect data related to usage of Internet.", "value": "18-october-2013", "url": "/content/u-mobile/en/business/support/important-notices/18-october-2013.html" }, { "title": "This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Hand Phone Users Survey 2013. ", "value": "23-august-2013", "url": "/content/u-mobile/en/business/support/important-notices/23-august-2013.html" }, { "title": "Effective 27 July 2013, our new data Pay As You Use (PAYU) rate will be charged at RM0.10/MB. Applicable to both postpaid and prepaid plans.", "value": "27-july-2013", "url": "/content/u-mobile/en/business/support/important-notices/27-july-2013.html" }, { "title": "As part of our effort to further improve our service, please be advised that scheduled maintenance will be conducted from 11pm on Saturday 20th April till 9am on Sunday 21st April.", "value": "18-april-2013", "url": "/content/u-mobile/en/business/support/important-notices/18-april-2013.html" }, { "title": "This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Mobile Broadband Users Survey 2013. ", "value": "21-february-2013", "url": "/content/u-mobile/en/business/support/important-notices/21-february-2013.html" } ] }, { "title": "Become A Partner", "value": "become-a-partner", "url": "/content/u-mobile/en/business/support/become-a-partner.html", "isGroupLabel": true, "childList": [] }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/business/support/volte.html", "isGroupLabel": true, "childList": [] }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/business/support/wifi-calling.html", "isGroupLabel": true, "childList": [] }, { "title": "Self Help", "value": "self-help", "url": "/content/u-mobile/en/business/support/self-help.html", "isGroupLabel": true, "childList": [ { "title": "Bill Payment Method", "value": "bill-payment-method", "url": "/content/u-mobile/en/business/support/self-help/bill-payment-method.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/business/support/self-help/esim.html" }, { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/content/u-mobile/en/business/support/self-help/understand-your-bill.html" }, { "title": "0% Easy Payment Plan", "value": "easy-payment-plan", "url": "/content/u-mobile/en/business/support/self-help/easy-payment-plan.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/business/support/self-help/esim.html", "breadCrumbs": [ { "title": "Support", "url": "/content/u-mobile/en/business/support.html" } ] }

More FAQs

View T&C

Get in Touch with Us Today!

Speak to our representative

+6018 388 1318

Submit an Enquiry

{ "siteTheme": "theme-business" }

Cookies Policy

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. By clicking 'Accept', you agree to the storing of cookies on your device. View our Privacy Notice to learn more.

Unbeatable 5G Devices

Pay Nothing for 6 Months

Business Postpaid Plan

Mobile & Internet

Business Solutions

SME

Enterprise

Support

Unlock The Future With eSIM

A New Way for U To Get Connected

Get an eSIM Your Way

Get Connected with an eSIM

Activate Your eSIM

eSIM is Compatible with the Latest Devices!

Frequently Asked Questions

Get in Touch with Us Today!

About Us

Support

Terms & Notices

{{title}}

{{submittedDetailsLabel}}

{{yourSelectedPlanLabel}}

{{personalDetailsFormLabel}}

{{installationAddressFormLabel}}

{{registrationAddressFormLabel}}

{{title}}

{{submittedDetailsLabel}}

{{yourSelectedPlanLabel}}

{{personalDetailsFormLabel}}

{{installationAddressFormLabel}}

{{registrationAddressFormLabel}}