Frequently Asked Questions

International Roaming is a service that allows you to use your mobile number to make and receive calls while you are overseas.

You will need to pre-activate your roaming services (IDD & IR) before you travel overseas to enjoy the services such as making calls, send SMS and browse the internet.​

If you are an existing Corporate account customer, please contact your Enterprise Account Manager or Enterprise Partner to activate your International Roaming service. 

If you are an existing Non-Corporate account customer with more than 6 months of tenure, you can easily activate your International Roaming service with the methods below: 

1. Dial *118*6#

2. Send SMS

a. Text “ON ROAMIDD” to 28118

b. To activate a member/supplementary  line:

Send “ON ROAMIDD<space><601XXXXXXXX> to 28118 

3. Visit the Online Selfcare portal

4. Activate via the MyUMobile App

5. Call-in to 1318

6. Walk into any of our U Mobile Service Centre near you.

To activate these services, please refer to the terms and conditions below:

1. A deposit of RM200 is required if your tenure is less than 6 months. 

2. Bring along the necessary documents: 

         * For Malaysians: A copy of your NRIC and passport 

         * For Foreigners: A copy of your passport 

Note: Please attach your passport copy with the passport details and signature page.

The requirement remains the same as the principal/standalone postpaid subscriber as mentioned above.

No subscription is required. Roaming services (IDD & IR) are pre-activated for all prepaid subscribers. 

No subscription is required. Roaming services (IDD & IR) are pre-activated for all prepaid subscribers.

If you can present the last two (2) months' bill* from the previous operator with proof of your roaming services usage which was paid on time, you are entitled to activate IDD & IR services without a deposit. 

However, if you have subscribed to auto-debit with U Mobile, you can request for IDD & IR activation without any deposit and will not need to present your previous operator bills. 

*The owner’s name presented in the previous operator bills MUST be the same registered name with U Mobile.

Just follow the simple steps below: 

Step 1: Dial “+” 

Step 2: Insert the Country Code 

Step 3: Key in the area/operator code followed by the mobile/fixed line number. 

Eg: To send an SMS to Malaysia’s mobile number (0181234567), dial + 60181234567 and press send.

Firstly, ensure that your roaming service is activated. Once that is done, you can manually set your phone settings by following the steps below: 

Android: 

Step 1: Go to “Settings” 

Step 2: Select “More Networks” 

Step 3: Select “Mobile Networks”

Step 4: Select “Network Operators 

Step 5: Select your preferred network 

Step 6: Turn on “Data Roaming” 

iPhone: 

Step 1: Go to “Settings”

Step 2: Select “General” 

Step 3: Select “Cellular” 

Step 4: Turn on “Cellular Data” & “Data Roaming”

Step 5: Select “Carrier” 

Step 6: Change “Automatic” to "Off" 

Step 7: Select your preferred network  

For Postpaid subscribers, charges will be reflected in your upcoming bill statement. For Prepaid subscribers, the charges will be directly deducted from your credit balance.

The charges are based on the countries and operators you have selected. For the full list, please visit u.com.my/international-roaming/roaming-overseas.

Yes, charges would vary for peak and off-peak hours according to our roaming partner’s charges.

Yes, you will be charged if you answer any calls while you are roaming. The charges will vary according to the country of originating calls.

This will depend on how your voicemail is set up.

To check your voicemail, just dial +6018 388 1311.

Yes, you will be charged for retrieving your voicemail.

Yes, this will depend on the subscribed rate plan. However, you are advised to settle your outstanding bill before you travel to avoid any interruption to your mobile line.

No, but we would like to advise you to have a minimum of RM10 and above in your credit balance to avoid any interruption when you attempt to make or answer calls.

This will depend on the network operator of each respective country.

You can contact our Customer Service centre at +6018 388 1318 to suspend your line immediately to avoid any unauthorised usages.

The stability of roaming services is subject to the local operator’s network. Try moving to another area with a stronger signal and retry calling.

Due to an intermittent network issue faced by our partners in China - China Unicom, outbound calls with the “+” prefix will not be able to go through. 

You can still make calls to Malaysia by using “00” as your international dialling prefix until further notice.