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Terms & Conditions

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FREE 15GB DATA ROAMING AND FREE ROAMING INCOMING CALL

    • Free 15GB Data Roaming is a data roaming offer which provides you with data quota (which is separate and in addition to your domestic data quota) on roaming at selected countries at no additional charge.
    • Free Roaming Incoming Call is a voice roaming offer which provides you with incoming calls on roaming at selected countries at no additional charge. This Free Roaming Incoming Call is not applicable for making outgoing calls and SMS. Any outgoing calls and SMS while roaming will be subject to the applicable retail tariff charges at https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming-rates.
  1. Free 15GB Data Roaming is not applicable for voice and SMS service.
  2. Free 15GB Data Roaming and Free Roaming Incoming Call are available to U Biz™ 68 and U Biz™ 98 (principal lines only) and are not applicable for U BizShare line.
  3. Free 15GB Data Roaming and Free Roaming Incoming Call cannot be transferred to any other mobile numbers.
  4. Free 15GB Data Roaming and Free Roaming Incoming Call are provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, Privacy Notice, the relevant Postpaid subscription plan and these additional terms and condition (collectively, the "Terms") all of which are available on www.u.com.my.
  5. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.

Free 15GB Data Roaming: Activation and Charges

  1.  To enjoy the Free 15GB Data Roaming you are required to:
     i.    activate your international roaming service before you travel; and
     ii.   manually connect to any one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed in Table A below:

 

Table A

No. Country Preferred Networks
1 Albania Vodafone
2 Australia Optus / Telstra
3 Austria Telekom / H3G
4 Bangladesh Banglalink
5 Belgium Orange / Base
6 Brunei UNN
7 Bulgaria Vivacom
8 Cambodia Cellcard / Metfone
9 Canada Telus / Bell
10 China China Unicom
11 Croatia Hrvatski Telekom
12 Czech Rep Telekom / O2 / Vodafone
13 Denmark Hutch
14 Egypt Orange / Vodafone
15 Finland DNA
16 France Bouygues Telecom / Free Mobile
17 Germany Telekom / O2
18 Greece Wind Hellas / Cosmote
19 Hong Kong H3G / Smartone
20 Hungary Vodafone
21 Iceland Nova
22 India Airtel
23 Indonesia Indosat / Hutch / Telkomsel
24 Ireland EIR / Vodafone
25 Italy Vodafone
26 Japan NTT / Softbank
27 Kazakhstan Kar-Tel
28 Laos Lao Telecom / Unitel
29 Latvia Bite
30 Lithuania Bite
31 Luxembourg Orange
32 Macau CTM / Hutch
33 Mongolia Mobicom
34 Montenegro Mtel
35 Myanmar MPT / Mytel
36 Nepal Nepal Telecom / Ncell
37 Netherlands Vodafone / Telekom
38 New Zealand Spark / 2degree / Vodafone
39 Oman Omantel
40 Pakistan Telenor
41 Philippines Smart
42 Poland Play / Plus
43 Portugal NOS / Vodafone
44 Qatar Vodafone
45 Romania Vodafone / Telekom
46 Russia Beeline
47 Saudi Arabia Zain
48 Singapore Starhub / Singtel
49 Slovakia Telekom
50 South Korea SKT / KTF
51 Spain O2 / Vodafone
52 Sri Lanka Dialog / Hutchison / Mobitel
53 Sweden Hutch
54 Switzerland Sunrise / Salt
55 Taiwan Chunghwa / Taiwan Mobile
56 Thailand AIS / True / Dtac
57 Timor Leste Telemor
58 Turkey Vodafone
59 UAE Du
60 UK Hutch / Vodafone /O2
61 Ukraine Lifecell
62 USA AT&T
63 Vietnam Viettel / VietnamMobile / Vinaphone
  1. If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to.
  2. Once you connect to the preferred roaming operator’s network above based on the country you are in, you may use 15GB data quota allocated to you (“Data Roaming Quota”).
  3. You may check your Data Roaming Quota’s usage while on roaming by
    i.    Dialing *118#; or
    ii.   using the MyUMobile App
  4. Upon full utilisation of your Data Roaming Quota:
    i.   we will notify you via SMS and your Free 15GB Data Roaming service is no longer applicable until your Data Roaming Quota is refreshed to 15GB at the next billing cycle PROVIDED you are still subscribed to either U Biz™ 68 or U Biz™ 98.
    ii.   if you continue to use data roaming, you will automatically subscribe to the daily U Data Roam service (UDR10 or UDR36). The UDR10 or UDR36 is chargeable at RM10 or RM36 per-day per-country subject to UDR’s terms and conditions which are accessible at https://www.u.com.my/en/personal/support/terms-conditions/general/u-data-roam-10-and-u-data-roam-36
  5. The mobile internet roaming service under UDR10 or UDR36 is subject to the preferred roaming operator’s network availability.

Free Roaming Incoming Call: Activation and Charges

  1. To enjoy the Free Roaming Incoming Call, you have to:
    i.     activate your international roaming service before you travel; and
    ii.    manually connect to either one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed in Table A above.
  2.  If you do not connect to the preferred roaming network specified as above Table A, you may still able to receive calls subject to the applicable charges imposed by the roaming operator you connect to which are accessible at https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming-rates

Version: [18 August 2022]

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