Terms & Conditions

1. • Free 15GB Data Roaming is a data roaming offer which provides you with data quota (which is separate and in addition to your domestic data quota) on roaming at selected countries at no additional charge.
   • Free Roaming Incoming Call is a voice roaming offer which provides you with incoming calls on roaming at selected countries at no additional charge. This Free Roaming Incoming Call is not applicable for making outgoing calls and SMS. Any outgoing calls and SMS while roaming will be subject to the applicable retail tariff charges at https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming-rates.
2. Free 15GB Data Roaming is not applicable for voice and SMS service.
3. Free 15GB Data Roaming and Free Roaming Incoming Call are available to U Biz™ 68 and U Biz™ 98 (principal lines only) and are not applicable for U BizShare line.
4. Free 15GB Data Roaming and Free Roaming Incoming Call cannot be transferred to any other mobile numbers.
5. Free 15GB Data Roaming and Free Roaming Incoming Call are provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, Privacy Notice, the relevant Postpaid subscription plan and these additional terms and condition (collectively, the "Terms") all of which are available on www.u.com.my.
6. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.

1.  To enjoy the Free 15GB Data Roaming you are required to:
    i.    activate your international roaming service before you travel; and
    ii.   manually connect to any one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed in Table A below:

Table A

2. If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to.
3. Once you connect to the preferred roaming operator’s network above based on the country you are in, you may use 15GB data quota allocated to you (“Data Roaming Quota”).
4. You may check your Data Roaming Quota’s usage while on roaming by
   i.    Dialing *118#; or
   ii.   using the MyUMobile App
5. Upon full utilisation of your Data Roaming Quota:
   i.   we will notify you via SMS and your Free 15GB Data Roaming service is no longer applicable until your Data Roaming Quota is refreshed to 15GB at the next billing cycle PROVIDED you are still subscribed to either U Biz™ 68 or U Biz™ 98.
   ii.   if you continue to use data roaming, you will automatically subscribe to the daily U Data Roam service (UDR10 or UDR36). The UDR10 or UDR36 is chargeable at RM10 or RM36 per-day per-country subject to UDR’s terms and conditions which are accessible at https://www.u.com.my/en/personal/support/terms-conditions/general/u-data-roam-10-and-u-data-roam-36
6. The mobile internet roaming service under UDR10 or UDR36 is subject to the preferred roaming operator’s network availability.

1. To enjoy the Free Roaming Incoming Call, you have to:
   i.     activate your international roaming service before you travel; and
   ii.    manually connect to either one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed in Table A above.
2.  If you do not connect to the preferred roaming network specified as above Table A, you may still able to receive calls subject to the applicable charges imposed by the roaming operator you connect to which are accessible at https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming-rates

Version: [18 August 2022]