Terms & Conditions

U Data Roam 10 and U Data Roam 36 Promotion Terms and Conditions

1. The U Data Roam 10 (“Data Roam 10”) and U Data Roam 36 (“Data Roam 36”) promotion (“Promotion”) is a data roaming offer which enables you to enjoy high speed data roaming at the flat rate of RM10 per day or a maximum rate RM36 per day while on roaming at selected countries. This Promotion is not applicable for voice and SMS service.


2. The Promotion is available to all U Mobile prepaid and postpaid subscribers (principal and member lines) except for postpaid broadband subscribers.


3. The Promotion cannot be transferred to any other mobile numbers.


4. Each Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form or U Mobile Prepaid Terms and Conditions relevant to you. You must comply with those terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant postpaid or prepaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.


5. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.


6. The Promotion cannot be combined with any other offers unless expressly stated.


7. The Promotion is available from 7 April 2016 until further notice.

Activation and Charges

1. To enjoy the Promotion you have to:
   1.1 ensure that your international roaming service is activated before you travel; and
   
   1.2 manually connect to the following preferred roaming operator’s network when you are on roaming at the following countries from the respective effective dates onwards:
   
   

a. U Data Roam 10:

b. U Data Roam 36:

2. If you do not connect to the Preferred Roaming Network, you will not be able to use the internet while on roaming. However, you may still be able to use voice and SMS services subject to the applicable charges imposed by the respective roaming operator you are connected to.

3. You will be automatically subscribed to either the U Data Roam 10 or U Data Roam 36 when you connect to the Preferred Roaming Network while on roaming and you use the internet based on the country you are in.

4.    a. The U Data Roam 10 and U Data Roam 36 subscription is a daily subscription which will commence from the first time you use the internet on roaming in the country you are in, and will be valid until the expiry time on the same day unless otherwise stated below (based on time of the capital city of the country you are roaming in) as prescribed in the following table which applies until 17 February 2020.

b. With effect from 18 February 2020, U Data Roam 10 and U Data Roam 36 subscription is a 24 hours subscription which will commence from the time you use the internet on roaming in the country you are in.

Each of the validity period referred to in paragraphs (a) and (b) above is referred to as “Daily Validity Period”.

If you exceed the Daily Validity Period, you will be charged for the second day’s usage or the subsequent 24 hour usage, as the case may be.

For Postpaid subscribers, the Promotion will be applicable to all principal and member lines that have international roaming. Each principal line and member line will be charged separately based on the activation.

For Prepaid subscribers, you must ensure that you have sufficient credit before you go on roaming. As an example, if you wish to roam in Australia, you must ensure that you have RM10.00 credit available for each day of roaming or at the start of each 24 hour period, from the first time you use the internet on roaming in the country you are in. If you have insufficient credit, this Promotion will not be applicable to you.

The mobile internet roaming service is subject to the preferred roaming operator’s network availability.

Updated: 30 December 2020