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升级的 4 个简单步骤。
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1. Can I still get the 50% off for Home Fibre promo that was offered previously?
The 50% off for Home Fibre promo has ended on the 17thAugust 2022.
2. Would I still get to enjoy my 50% off for my current Home Fibre subscription which I have subscribed before 18th August 2022?
Yes, if you are already on the 50% off promo, you will still get to enjoy the discount until the end of your contract period and as long as you maintain your current Postpaid plan and remain active.
3. If I change my current rate plan to the new Postpaid plan, will I still get to enjoy my 50% discount for my current Home Fibre subscription?
If you change your current rate plan that is tied to the 50% discount to the new Postpaid rate plan, you will still be eligible to the discount for the remaining contract period for your Home Fibre service.
Example as below:
Change to New Postpaid
After Change Rate Plan
50% Discount for the Home Fibre promotion is still valid for remaining contract period
4. Can I still get the 50% discount for the Home Fibre promotion if I subscribed to the new Postpaid plans?
Please note the promotion has ended on the 17th August 2022. Do keep a lookout for future promotions.
5. Will I still enjoy 50% off my Home Fibre Broadband promo if I terminate my eligible postpaid mobile line?
No, you will not get the enjoy the 50% off if you terminate your eligible postpaid line. You will be charged the full rate for your Home Fibre Broadband on the same month your eligible postpaid mobile line is terminated.
6. If I terminate my existing Postpaid line and subscribe to a new eligible postpaid line within my Home Fibre Broadband contract period, can I still get the 50% promo the service?
Once you terminate your existing Postpaid line, you will not be eligible for the 50% promotion and your Home Fibre Broadband rate will revert to its standard price.
7. What happens if I upgrade or downgrade my eligible postpaid line?
Upgrading or downgrading within eligible postpaid mobile plans will still give you 50% off your Home Fibre Broadband bill. If you are no longer within the eligible postpaid mobile plans, you are required to pay the months’ full fibre bill.
8. How many months would I enjoy the promotion of 50% off from the standard rate?
You will get to enjoy 50% off throughout the 24 months contract period as long as your Postpaid line remains active with us.
9. Would there be future Home Fibre promotion?
Do keep a lookout for our future promotions by visiting our website.
1. What is Ultra Unlimited Fibre Broadband?
This is U Mobile’s service in powering up your home with fast internet experience with Fibre Broadband.
2. Who can subscribe to this service?
Anyone aged 18 and above residing in Malaysia can subscribe to this service.
3. How about Foreigners and Permanent Residents?
Foreigners and Permanent Residents are required to place RM500 as deposit upon registration.
4. How can I check which areas are covered for the Fibre Broadband services?
You can go to u.com.my/fbb/ and check for coverage areas available before subscribing to the services.
5. My home is not within the coverage area. What should I do?
You can register your interest with us via u.com.my/fbb/ and we will contact you once your area has coverage as we are constantly and rapidly expanding our coverage nationwide. You can also refer to our coverage checker periodically at u.com.my/fbb/
6. How can I subscribe for this service?
Easy! You can choose the following options:
a. Register your interest at u.com.my/fbb/ and our representative will be in touch with you
b. Walk-in to your nearest U Mobile Service Centre
1. What documents do I need to provide to subscribe the service?
You need to have either the following to subscribe to our service.
b. Angkatan Tentera Malaysia ID
c. Permanent Residence ID
d. Temporary Malaysian ID
e. Valid Passport (Applicable for Foreigners)
2. Are there any payments required upon registration?
There is an Upfront Payment for all new customers, and a Foreigner Deposit for foreigners and permanent residents signing up. These are both payable upon registration.
3. What is the Upfront Payment?
Upfront Advance Access Fee Payment is an advance payment equivalent to the full monthly fee, and is made at the point of registration. It will then be deducted from your first month’s bill statement and you will only be required to pay any balance due.
4. What is the Foreigner Deposit?
If you are a foreigner or permanent resident, there is a refundable deposit of RM500 required upon registration which is refundable upon termination of the service.
5. If I have outstanding bills with U Mobile or other networks, can I still proceed to subscribe to Ultra Unlimited Home Fibre Broadband?
You will be required to settle any outstanding bills with U Mobile or other networks before you are eligible to subscribe for this service.
6. Is there any contract tied with the subscription?
Our Home Fibre Broadband service comes with a 24-month contract periods.
Step 1: Connect your laptop/desktop to the Router using a LAN cable
Step 2: Disconnect VPN (if any) & all other devices connected to Router via WiFi. Only one device should be connected during the speed test.
Step 3: Perform speed test at https://www.speedtest.net/
Step 4. Go to Command Prompt on your laptop/desktop (Press Windows Key, type “CMD” and press Enter), copy this text ping google.com and paste to the CMD screen then press enter:
You should see a screen that looks like this:
Step 5: If results show below 100ms; it means your Internet connection is normal, but the website or server you are trying to reach previously is experiencing high traffic
Step 6: If result show above 100ms; please call our help line at 018 388 1318 to log case to technical support team.
STEP 1: Make sure your account is active and that there are no outstanding bills.
STEP 2: Turn off the power your ONU (ONU) and WiFi Router and remove the power plug for 10 seconds, then switch it back on.
STEP 3: Wait 2 minutes for the ONU and Router to reboot, then check the LED light status on your ONU (ONU) and WiFi Router (instructions below).
ONU (ONU) :
STEP 4: If LAN is Off/Red; ensure the LAN cable is connected properly OR change to a new LAN cable.
STEP 5: If PON/Service is Off/Red; ensure the Fibre cable is connected properly.
STEP 6: If LOS is Off/Red; please call our help line at 018 388 1318 to log case to technical support team.
Green or Blue lights indicate that the ONU is working normally.
STEP 6: If the ONU is working normally, check the router and make sure the POWER, LAN, WI-FI and Internet lights are ON
STEP 7: If POWER is off, check the plug connection or try a different plug point
STEP 8: If LAN is Off/Red; check the LAN cable and ensure is connected properly from ONU.
STEP 9: : If INTERNET is Off/Red, please call our help line at 018 388 1318 to log case to technical support team.
Green, Blue or White lights indicate that the Router is working normally.
STEP 10: Please call our help line at 018 388 1318 to log case to technical support team.
We will raise this to level 2 support if the problem is not yet solved at this point. Please note that there may be a RM180 charge should a technician be required on site depending on circumstances.
Step 1. Go to www.google.com - if you are unable to access Google as well, please refer section “What should I do if my fibre connection is totally disconnected” for guidance.
Step 2. If you can connect but unable to browse; go to Command Prompt on your desktop or laptop (press Windows key, type 'CMD' and press Enter)
Step 3. Copy the command line below and paste into CMD box to perform a trace route (replace google.com with the problematic URL)Step a) Command for traceroute on CMD >> tracert google.com
Step 4. Copy the command line below and paste into CMD box to perform a ping test (replace google.com with the problematic URL)
Step b) Command for Ping >> ping google.com
Step 5) If the issue persists, call us at 018 388 1318 to log case to technical support team. Please save the pingtest and tracert screenshot result.