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Intelligent Security is a built-in network security that provides always-on protection against scam calls, fraudulent SMS and malicious websites.
The service consists of three main components:
· Web Browsing Protection – Protect against phishing, malware, ransomware and harmful websites
· Scam Call Alert – Warns you of potentially suspicious incoming calls
· Fake SMS Scam Alert – Detects and block all SMS messages containing suspicious links
ULTRA Business 45, ULTRA Business 68, ULTRA Business Borneo 38 and ULTRA Business Borneo 68 subscribers eligible for network built-in Scam Call Alert and Fake SMS Scam features.
ULTRA Business Reserve Pro, ULTRA Business Reserve Elite, ULTRA Business Borneo Reserve Pro and ULTRA Business Borneo Reserve Elite subscribers eligible for full suite of Intelligent Security which includes Scam Call Alert, Fake SMS Scam and Web Browsing Protection.
If it is bundled within your plan, it will be provisioned automatically upon service activation without any need to install apps on your devices.
Web Browsing Protection blocks access to categories of harmful or unsafe websites, including but not limited to:
· Malware, spyware, and phishing sites
· Scam and fraud websites
· Spam-related URLs
· Illegal or harmful content
No. Web Browsing Protection operates on a best-effort basis and may not block all harmful or malicious websites.
Scam Call Alert is a network-level feature that analyses incoming calls for scam-related patterns. If a call is identified as potentially suspicious, a warning label (e.g., “Scam Alert”) may be displayed on your device before you answer.
No. The call will still come through, but you’ll receive a warning so you can decide whether to answer or ignore it.
No. The feature applies only to mobile voice calls over the network. It does not apply to calls made via internet-based apps such as WhatsApp, FaceTime, Telegram, or other VoIP services.
No. Scam Call Alert is not available for incoming calls when you are outside Malaysia.
Fake SMS Scam Alert is a network-level feature that analyses incoming SMS messages for signs of phishing or fraudulent activity. Any suspicious SMS will be blocked by our network.
Yes, it can block all SMS messages containing links on U Mobile network.
Yes. The feature continues to function during international roaming, although effectiveness may vary depending on roaming partner capabilities and local conditions.
If you require further assistance, you can get in touch with us via the following channels.
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Find the nearest Enterprise Business Partner to you.
Get in touch with your Key Account Manager for urgent assistance.
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