常见问题
筛选
如果要购买预付配套，用户必须：
1. 登录任何参与的线上管道
2. 选择你希望签购的预付配套
3. 输入手机号码，支付所需要的费用
4. U Mobile将会发送确认短讯以确认签购成功
周配套：GX12
月配套：GX30、UMI30、UMI36、UMI50、GT30、GX38
如果你已经签购了现有的数据或通话配套，任何新购买的预付配套将取代现有的数据或通话配套。任何未使用的配额或语音时间将被取消。
例如：当用户购买了UMI 30后，任何未使用的UMI 50的配额和语音时间将被取消。你将只能使用最新购买的UMI所分配的数据和时间。
两个情况 :
● 如果成功支付却未通过审核，银行将在3个工作日内将退款至用户的银行帐户。
● 如果在任何时候，由于不可预见的情况下导致签购失败，用户的帐户将会自动收到充值数额，同时我们也建议用户通过U Mobile的手机应用程序、UMB 118或短讯进行手动签购
线上管道 - 只需要一个步骤，购买和签购将从后端自动完成。
其他管道 - 需要2个步骤，即购买充值数额并由用户进行手动签购配套。
会的。你将收到关于你的签购状态的短讯通知。或你可以通过UMB118或U Mobile的应用程序查看你签购的配套。
没有区别。该配套提供的内容将是相同的。你可以参考U Mobile的网站，即https://www.u.com.my/plans/prepaid/unlimited-mobile-internet 或https://www.u.com.my/plans/gilerunlimited/prepaid
是的。你可以通过线上管道为你的家人/朋友购买预付配套。
请关注我们U Mobile网站的公告，我们将更新提供这项服务的线上管道名单。
非马来西亚公民并不具备此资格。他们需要通过拨打*118#或使用MyUMobile应用程序进行手动充值和签购。
如果你为第三方签购预付配套，你有全权责任通知该第三方你将代表他购买预付配套。U Mobile将不承担任何来自第三方的投诉。
你的签购将根据你的第一次配套激活日期进行自动更新（将以你的预付帐户的最低余额为限来更新你的UMI配套）。你将在自动续订的2天和1天前收到短讯通知，并在你的配套成功续订后收到另一则短讯。
是的，你可以通过所有参与的线上管道购买配套。
你可通过你的U Mobile号码拨电至客服中心热线018 388 1318或1318。
Subscribers who are eligible to sign up for an iPhone at RM48/month, have the option to select their contract tenure with an affordable monthly instalment basis at RM48 with no interest charges.
There are 2 iPhone models, which are iPhone 11 (128GB) and iPhone 13 (128GB).
| U PayLater | iPhone 11 (128GB) | iPhone 13 (128GB) |
|---|---|---|
| U iPhone RM48 (Months) | 24 months | 48 months |
A U iPhone RM48 sign-up is applicable for ULTRA Global™ 98 subscriber only.
Walk-in to our branches, participating dealers, or self-signup via our eShop.
Yes, you are required to make an upfront payment upon registration of iPhone @ RM48 Promotion, depending on the iPhone model.
Eligible subscribers are only entitled to one (1) contract at once.
We need to check your eligibility. If you are eligible for iPhone @ RM48 Promotion, u will need to change plan to ULTRA Global 98 but upfront payment applies.
Yes, you can. But the existing rate plan will be terminated as it is still bonded to an active contract. You will be liable for any charges, you must also settle all outstanding charges and ETP (early termination payment) applies, under the existing rate plan before the subscriber can proceed to sign up for iPhone @ RM48 Promotion.
You will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the Recommended Retail Price (RRP) of the phone model upon signing up for iPhone @ RM48 Promotion. Furthermore, you will also be enjoying a 0% interest instalment payment throughout the instalment tenure.
You are required to pay the remaining device balance, which is equivalent to the Device Recommended Retail Price (RRP) minus the total instalment fees paid so far.
Balance charges = Device Recommended Retail Price (RRP) – Total instalment fees paid
Example:
Phone Model |
Apple iPhone 13 128GB |
Device RRP without contract |
RM3,899 |
Termination on Month |
7th months after signup iPhone @ RM48 Promotion (You'd have been billed 8 times for device instalment) |
Total Contract Month |
48 months |
Monthly Device Fees |
RM48 / month |
Total Monthly Instalment Fee |
RM48 x 48 months = RM2,304 |
Balance charges = Device Recommended Retail Price (RRP) – Total Paid Instalment Fees
Balance charges = RM3,899 – (RM48 x 8 months)
Balance charges = RM3,515 (Remaining device instalment balance amount to be paid off).
Summary:
You will need to pay off for the remaining contracted months if you terminate before the completion of the contract tenure.
U Mobile will base the calculation on the U Mobile Device Selling Price (RRP), for this example RM3,899. U Mobile Device RRP is not the same as ‘Total Monthly Instalment Fee’ (RM48 x 48 months = RM2,304.00).
Unfortunately, device trade-ins are not applicable for iPhone @ RM48 Promotion sign-up.
It is subject to availability and while stock lasts.
iPhone Model |
Storage |
Colour |
|---|---|---|
| iPhone 11 | 128GB |
BLACK |
| GREEN | ||
| PURPLE | ||
| RED | ||
| WHITE | ||
| YELLOW | ||
| iPhone 13 | 128GB | BLUE |
| GREEN | ||
| MIDNIGHT | ||
| PINK | ||
| RED | ||
| STARLIGHT |
Deals For U 是一项为符合资格 Prepaid 和 Postpaid 用户（“符合资格的用户”）提供的独家优惠活动，符合资格的用户可以通过MyUMobile App和UMB获取。
符合资格的用户将在 MyUMobile App 的 Add-Ons 页面以及UMB目录的‘01 Deals For U’找到专属的 Deals For U。
您可以通过以下渠道查询资格：
- MyUMobile App
步骤 1：打开 MyUMobile App
步骤 2：前往 “Add-Ons” 页面 > “Deals For U” 专区 - UMB
拨打 *118*01#
我们将根据用户的消费与使用量，为符合资格的用户提供各有不同的独家优惠。
Deal For U 的优惠每日都会更新而有所不同。敬请用户查看 MyUMobile App/UMB了解最新的优惠。
凡需续订的产品/服务，续订价格将根据当时的建议零售价格，除非另外列明。
如果您签用着一项数据或语音通话配套，签购任何新的 Prepaid 配套将取代现有的数据或语音通话配套。任何未用的数据配额或语音通话时间将不退还。
- 通过 MyUMobile App:
- 下载并登录 MyUMobile App;
- 进入 Add-Ons 页面并在 Deals For U 专区选择您欲签购的优惠；
- 确定您的签购；
- 一旦签购成功，您将收到一则确认短信；
- 可通过App “主页”的 “查看所有使用量”中查询签购详情。
- 通过 UMB:
- 拨打 *118*01#
- 符合资格的用户将看到Deals For U优惠列表；
- 选择您想要签购的优惠并确认购买；
- 成功签购后将收到确认短信；
- 如需查询UMB渠道的签购详情，请下载并登录MyUMobile App。
是的，您可以购买任意次数。但是，对于某些优惠，只有在您没有当前活跃订阅的情况下才能购买。例如，如果您已经有一个活跃的移动热点服务，就不能再购买移动热点配套。只有在当前移动热点服务到期后，您才能购买另一个移动热点配套。
Deals For U的优惠包括但不限于以下类别：
- 每月/每星期/每日折扣数据配套
- 独家30天数据配套
- 本地语音通话配套
- IDD通话配套
- 高速体验配套
- 移动热点配套
You can sign up from 15th March 2024 onwards.
- Enjoy savings when you sign up for iPhone 14 (128GB), iPhone 15 (128GB, 256GB and 512GB), iPhone 16 (128GB) or iPhone 16e (128GB, 256GB and 512GB).
- You will receive waivers the last 6 times of your device instalment fee.
The instalment fee waiver will be reflected in your monthly bill.
- 可供选择的后付配套包括ULTRA Postpaid 68、ULTRA Postpaid Borneo 68、ULTRA Global 98 和 ULTRA Family 128。
- 只限搭配 U PayLater 的 36 个月合约配套。
The available postpaid plans are ULTRA Postpaid 68 and ULTRA Postpaid Borneo 68.
You will be tied to a 24-month contract.
You will need to add another NEW ULTRA Family Share 38 line to be entitled for this campaign.
If you terminate your ULTRA Family Share 38 before your commitment period expires, you are required to pay balance charges, which will be calculated as follows:
Balance Charges = [Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment] ÷ Total Commitment Period (months) x remaining number of months)
The remaining number of months will include the month during which you terminate the service.
Yes, you may upgrade your ULTRA Family Share 38 subscription to ULTRA Postpaid 68, ULTRA Postpaid Borneo 68 or ULTRA Global 98. However, if you choose to terminate after upgrading, the Balance Charges will apply.
The advance fee will be waived if you fulfill the advance fee waiver criteria (determined by U Mobile) during your registration for this campaign. Eligibility for the advance fee waiver is solely at U Mobile’s discretion.
You may choose between the vivo V40 Lite 8+256GB or HONOR 200 Lite 8+512GB.
Our representative will reach out to you within 5 to 7 working days. Please note that you will have to fulfil the criteria (determined by U Mobile) for campaign eligibility.
此促销活动 “RM0手机给予所有人” 是一项限时促销活动，让您在签购 U Postpaid™ 68 配套时，可以以 RM0 起购买新手机。
此促销活动将从2021年10月15日开始，持续至另行通知。
所有 18 岁以上且持有有效身份证的马来西亚人都可以报名参加此促销活动。
一（1）个身份证仅可以签购一（1）个 “RM0手机给予所有人” 配套。
是的，您可以升级现有配套至此促销配套。
要参加此优惠活动，只需前往最近的U Mobile商店即可。此优惠活动开放予U Mobile新用户和现有用户。
点击这里查看商店位置：查找商店| U Mobile
手机价格从 RM0 起, 手机合约承诺期为24个月。
从 “RM0 Free Phones for Everyone” 促销启用 U Postpaid™ 68 将开启12或24个月的合约承诺期。
U Postpaid™ 68 的月费为每月 RM68，可享受无限高速数据和无限通话。 费用为配套签购费，按月计算。
在 U Mobile 商店 / 参与经销商签购的用户：
只有新客户需要预付一（1）个月的费用。
该费用（相当于月费的金额）将预先记入您的帐户，并将显示在您第一个月的帐单中。
是的，根据您选择的手机型号，手机价格从 RM0 起。 您还可以升级到更好的手机，并可以节省高达 72%。
“RM0手机给予所有人” 促销配套下的手机都将锁定以上的软件，Samsung Knox 适用于 Samsung 手机型号，而 Oppo Guard 适用于 Oppo 手机型号。此软件可以锁定手机以防止数据入侵、恶意软件及恶意威胁。
请注意，如果逾期付款，手机将会被封锁。
您的手机将在全额付款后的一 (1) 个工作日内解锁。
如果希望在全额付款后 30 分钟内解锁手机，您可以拨打 6018-3881318至客服部寻求进一步协助。
是的，您可以随时终止服务，但会涉及额外费用。
您需要偿还手机价格（U Mobile 手机售价）的余额，其计算方法如下：
余额费用 =（U Mobile 手机售价 - 促销期间手机价格）/ 绑定期 x 剩余月份
剩余月份包括您当时终止此配套的月份。
例如：如果您在此促销下以 RM0 购买了 Samsung A02 并在第 5 个月终止，而 U Mobile 售价为 RM399，您需要支付 U Mobile [(RM399 – RM0)/12]*8 = RM266。
此促销活动即将在 U Mobile 网店推出，敬请期待。我们建议您前往我们的任何一家 U Mobile 商店和全国参与的 U Mobile 经销商签购此超值的促销活动配套。
您可以从以下网址查询我们的商店地点：
This Campaign is open to selected Active Prepaid subscribers only. “Active” means able to make and receive calls and have received notification through any channels (SMS / UMB / eDM / MyUMobile app) from U Mobile (“Notification”).
The Campaign date will be stated in the notification that you have received through any form of communication channels (SMS / UMB / eDM / MyUMobile app).
To participate in this Campaign, you must receive a U Mobile SMS about the campaign from the short code 28139 or 28140 and must perform Prepaid reload (the amount that stated in the SMS / UMB / eDM / MyUMobile app) through any available reload channels.
Subscribers who perform top-up as specify in the notification during the promotion period will receive a one-time bonus credit reward as stated in the notification that participants received through SMS.
The reward will be credited directly to the eligible subscribers’ Prepaid account within 7 working days and will be valid for a period of 7 days. U Mobile will notify the participants of the rebate via SMS (“Reward Notification”). U Mobile may use any other method or medium it deems fit to notify the participants of their entitlement to receive the reward.
No, this offer is not transferable.
5G Rahmah Incentive for Media Practitioner is a postpaid plan phone bill rebate offer for media practitioners for their September 2023 bill. This incentive is a one-off grant specifically for media practitioners in conjunction with Malaysia Day.
The 5G Rahmah Incentive for Media Practitioner is open to media practitioners with Malaysian citizens who hold a Media Certificate Card issued by the Department of Information Malaysia (JaPen) that is not expired and having an active postpaid plan subscription with U Mobile.
Eligible Media Practitioners need to update their postpaid phone numbers and other relevant information via the JaPEN eMedia System at http://emedia.penerangan.gov.my/link before 10 September 2023 to enjoy this 5G Rahmah Incentive for Media Practitioner.
Applications do not need to be made by eligible media practitioners as they will be made automatically based on data from JaPen.
The rebate is dependent on the billing cycle of the postpaid plan. For example the rebate for September 2023 may be enjoyed by customers in October 2023 or the next month only for one(1) time off.
Kindly visit https://emedia.penerangan.gov.my/ and check with the respective department/customer service for your eligibility.
This CreditSOS Automated Subscription Campaign period will start from 14 October 2024 to 11 November 2024 (28 days).
The CreditSOS Automated Subscription Campaign is open to all U Mobile Prepaid subscribers who is not an existing CreditSOS Automated Subscriber prior to Campaign launched date.
RM2 Free Credit for 3,000 winners throughout campaign period with a weekly distribution of 750 winners determined on a first-come, first-served basis.
You will have to register for CreditSOS Automated Subscription service AND successfully subscribe to at least 1 CreditSOS subscription via Automated Subscription channel.
Kindly refer to below following action to subscribe CreditSOS Automated Subscription to participate:
- sending ON ACR to 28120 OR
- by dialing (5G users) *118*2*2*2*1# OR (non 5G users) *118*3*2*1#
Then,
You are required to successfully perform at least 1 CreditSOS subscription via Automated Subscription channel throughout campaign period.
Winners that have been successfully identified and validated will receive an SMS notification by the following dates:
- 31 October 2024
- 14 November 2024
The RM2 Free Credit will be forfeited if subscriber prepaid account hit the criteria below:
- Your Prepaid account has been suspended or terminated;
- Your Prepaid account becomes inactive;
- You have unsubscribed to the Automated CreditSOS Credit subscription;
- You have switched to U Mobile Postpaid plan; or
- You have switched your Prepaid account to another network service provider and is no longer a U Mobile user
The validity of the RM2 Free Credit is two (2) days. Winners can check your balance by dialling *118*2*2*3#
The RM2 Free Credit cannot be used to pay for CreditSOS outstanding credit amount. CreditSOS credit outstanding amount has to be paid via normal top up.
The U Mobile X Edna Creationz AR Filter Contest is a social media contest where participants can use our AR filter to try-on the U Mobile x Edna Creationz U Ultra Max & U Ultra Force Custom Nike Air Force 1 Sneakers to stand a chance to win a pair of the custom sneakers. The contest will be held from 27 October 2024 to 27 November 2024.
- To enter, participants need to use the try-on AR filter, snap their most creative pose and share it on an Instagram Post, and tag U Mobile by using the contest hashtag #UMobileXSneakerLAH for a chance to win!
- Your Instagram account must be set to public during the contest period and until the winners are contacted for your entry to be valid.
- Ensure your post follows our content guidelines: no inappropriate content, offensive gestures, or explicit material.
Yes. Multiple entries are allowed, but each participant is eligible to win only one prize.
- The winners will be selected from all eligible entries received during the entry period. Entries will be reviewed by a panel of judges selected by U Mobile including Bryan Chin, the co-founder of SneakerLAH. The review will be conducted from 29 November 2024 onwards.
- Winners must claim their prize within 7 Days of the announcement by sending a DM to our official Instagram account (@umobile). If a winner fails to respond within this timeframe, a new winner will be selected from the remaining eligible entries.
U Mobile is giving out the customized pairs of Nike Air Force 1, designed & crafted by Edna Creationz in collaboration with U Mobile. Below are all of the prizes that are up for grabs:
- 1x U Ultra Max Custom Nike Air Force 1
- 6x U Ultra Force Custom Nike Air Force 1
The winners will be announced on our U Mobile social pages. Make sure to follow our U Mobile official Instagram account to get the latest updates. Winners will need to send us a DM to claim their pair of customized sneakers.
No. We will ask for your shoe size to ensure you receive the best-fitting pair of customised sneakers!
Please ensure that your post follows our content guidelines. For example: no inappropriate content, offensive gestures, religious propaganda, foul language or explicit material.
As each pair is custom-made by our artist. The creation process requires time and attention to detail. It will take an approximate 14 - 21 days for your customized sneakers to arrive. The handcrafted DIY process ensures each pair is unique and crafted with care.
本次CreditSOS认购活动期限为2024年11月19日至2025年1月14日（56天）。
CreditSOS 订阅活动向活动启动日期之前尚未成为 CreditSOS 订阅者的所有 U Mobile 预付费订阅者开放。
您必须注册 CreditSOS 订阅服务，并通过订阅渠道成功订阅至少 1 次 CreditSOS。
请参考以下操作订阅 CreditSOS 订阅参与：
- 发送请求 SOS1/SOSOS2/SOS3/SOS5/SOS10 至 28120
或者 - 拨打（5G用户）*118*2*2# 或（非5G用户）*118*3*8#
然后，
在整个活动期间，您需要通过订阅渠道成功执行至少 1 次 CreditSOS 订阅。
整个活动期间，12,880 名获奖者可获得 RM2 免费金额，每周分发 1,610 名获奖者，先到先得。
已成功识别和验证的获奖者将在以下日期之前收到短信通知：
- 2024 年 12 月 5 日
- 2024 年 12 月 19 日
- 2025 年 1 月 2 日
- 2025 年 1 月 16 日
如果预付用户符合以下条件，则 RM2 的免费金额将被没收：
- 您的预付帐户已被暂停或终止；
- 您的预付帐户变为非活动状态；
- 您已取消订阅 CreditSOS ；
- 您已切换至 U Mobile 后付配套；或者
- 您已将预付帐户转台至其他网络服务提供商，并且不再是 U Mobile 用户。
RM2 免费金额的有效期为两 (2) 天。获奖者可拨打*118*2*2*3#查看余额
RM2 免费金额不能用于支付 CreditSOS 未偿还的金额。 CreditSOS 未偿金额必须通过正常加额支付。
这是专为新用户转台至U Mobile而设的优惠活动。只要转台至以下后付配套，您即可享有每月RM20的账单回扣 (长达6个月)：
- ULTRA Global 98
- ULTRA Family 128
本活动从即日起至2026年3 月31日。
此优惠仅适用于在优惠活动期间，成功转台至 U Mobile后付配套的新用户。
回扣将于您的第二或第三期月费账单中显示。
此项回扣并无绑定任何合约。
此转台回扣优惠适用于仅签购手机配套和设备的用户。
若您更换至其他非符合资格的配套，或终止您的后付手机线，原有的回扣将被取消。
您可在活动期间亲临任何 U Mobile门市，或上网浏览 www.u.com.my 签购此优惠。
U Home 5G电话销售专属优惠活动是由U Mobile Sdn. Bhd. 通过电话销售渠道提供的一项促销活动。此活动为符合条件的用户通过电话销售渠道签购包含Wi-Fi 6 5G路由器的U Home 5G配套的专属优惠。
每位符合资格的用户可以为每个配套获得一次优惠。例如，若您同时拥有U Postpaid 68和U Postpaid 98配套，并且均符合资格，您可为每个配套分别获得一次优惠。
此活动专为使用GX55, GX68, U Postpaid 68或U Postpaid 98后付配套的特定用户而设，U Mobile将依据内部标准甄选符合资格的用户。
优惠包括回扣、抵扣或其他类型的优惠。具体优惠内容将在电话销售通话中说明。
此优惠仅通过我们的电话销售渠道提供。若您符合资格，您将收到电话销售代表的来电，向您推荐U Home 5G和Wi-Fi 6 5G路由器的配套。签购此配套需接受为期24个月的绑定期，一旦您接受该优惠，订单将通过电话销售渠道下单。
The first Reward will be credited in the month following your successful Bundle activation and will reflect in your next Bundle monthly bill.
您必须支付绑定期内剩余月份的余额费用（提前终止费）和配套的任何未付费用，提前终止费计算如下:
| 提前终止费 | = | 建议零售价 (RRP) | x | ( | 剩余月数 | ) |
| 绑定期 |
优惠可能因以下原因被取消：
- 您的后付配套/电话线处于非活跃状态。
- 您终止了您的后付配套/电话线。
- 您转换到U Mobile预付配套。
- 您的账户被暂停使用。
- 您从U Mobile转出到另一个移动服务供应商。
- 您在绑定期结束前终止配套。
iPhone for Life 是由 U Mobile 举办的促销活动，参与者有机会连续20年赢取大奖 — 每年获取
最多 4 部全新 iPhone，并有机会赢取 Apple AirPods Max 及 AirPods Pro（第 2 代）等丰厚
奖品。
本活动自 2025 年 9 月 12 日晚上 8:00 起，至 2025 年 12 月 31 日晚上 11:59 结束。
所有现有及新签购U Family 128 或 U Biz Share 128 后付配套的用户皆可参与。U Mobile 员工、代理商、合作伙伴及其直系亲属不可参与。
活动期间，只要购买任何 Apple iPhone 并搭配 U Family 128 或 U Biz Share 128 配套即可
参与。无需填写任何报名表，每购买一部符合条件的 iPhone，即可自动获得一次抽奖机会。
- 1 份大奖：连续 20 年，每年最多获得 4 部全新 iPhone（以当年 Apple最新机型发布为准）
- 3 份二等奖：Apple AirPods Max
- 10份安慰奖：Apple AirPods Pro（第 2 代）
活动结束后，U Mobile 将把合格参与次数总数除以 14，来确定中奖抽选点。
- 举例：若总参与次数为 1400，则第 100、200、300 …… 次参与将入围抽选。
入围者必须答对1道问题（在 3 次尝试内），即可赢奖。
- 大奖得主每年最多可获得 4 部最新 iPhone，连续 20 年。
- 每部 iPhone 将在新机型发布后 2 个月内发放。
- 奖品数量将根据中奖者领取时，其 U Family 128 或 U Biz Share 128 配套下活跃手机线路的数量而定。
有的，得主必须：
- 保持后付账户活跃。
- 继续签购 U Family 128、U Biz Share 128 或升级至更高档的后付配套。
若未能满足以上条件，将无法领取剩余奖品。
中奖者将收到电话联系及通知信。如情况需要，U Mobile 可能会使用其他方式通知。
中奖通知信中将说明领取详情。若未在规定时间内领取，可能会失去领奖资格。
不能。所有奖品一律按原样发放，不得转让，也不可兑换现金。
U Mobile 保留一切权利，以等值设备替代大奖。
Only selected Active and Passive prepaid subscribers with a prepaid tenure of more than 6 months are eligible to participate. If you’ve received an SMS, push notification about this campaign, that means you’re eligible!
Each week, the 88th customer who successfully upgrades from prepaid to postpaid during that week will be shortlisted as the winner of the iPhone Air (256GB).
No. Only upgrades completed using the “Upgrade Plan” feature in the MyUMobile App are eligible for this campaign.
The Free Data will be available for redemption for 30 days upon your first login to MyUMobile App.
The Free Data is valid for 24 hours upon the time of redemption.
You are entitled for one (1) Free Data redemption for each subscription/line that you have. For example, if you subscribed to U Postpaid 98, U Postpaid 68, and have a Prepaid line, you are entitled to redeem once for each subscription/line.
Yes, the Free Data can only be redeemed and utilised when your line status is Active (‘Active’ means able to make and receive calls).
No, the Free Data is only valid for domestic use within Malaysia.
No, the Free data cannot be shared, transferred to another line, or exchanged for cash/credits.
No, any unused Free Data will be forfeited upon expiry of the validity period.
No, you are not able to use the Free Data for Hotspot.
The network you'll use depends on your location, device capability, and network availability. If you're in a 5G coverage area and have a 5G-compatible device, you'll automatically connect to U Mobile's 5G network after redeeming the free data. If you're outside 5G coverage or don't have a 5G-compatible device, you'll still enjoy undisrupted 4G connectivity on the U Mobile network.
You can log on to u.com.my/tng2025 for more information about this campaign.
This campaign runs from 15th December 2025 – 14th February 2026 with campaign month set out as table below:
| Campaign Month | Campaign Period |
|---|---|
| Month 1 | 15th December 2025 – 14th January 2026 |
| Month 2 | 15th January 2026 – 14th February 2026 |
To participate in this Campaign, you must
- Purchase any U Mobile Prepaid plan worth RM35 and above (UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50) via the Touch N’ Go e-Wallet within the Campaign Period.
- Each successful purchase will be considered as an entry. No entry forms are required.
This campaign is open to all U Mobile Prepaid subscribers.
You must subscribe to only UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50.
Participants who qualify by completing the steps listed in Q3 will be eligible for consideration to win the monthly prize, as specified below:
| Campaign Month | Prizes | Total Winners | Mechanics | Selection Criteria |
|---|---|---|---|---|
Month 1 (12 December 2025 – 11 January 2026) |
RM5 cashback (in the form of U Mobile Prepaid credit) | 4000 | Directly purchase any U Mobile Prepaid plan worth RM35 and above via TNG e-Wallet | The first four thousand (4000) winners will be selected Monthly based on every 18th transaction, starting with the 18th, 36th, 54th, 72nd and so on |
| RM50 cashback (In the form of TNG eWallet’s credit) | 62 | The first TWO (2) winners will be selected Daily based on every 888th transaction, starting with the 888th then 1776th | ||
Month 2 (12 January 2026 – 11 February 2026) |
RM5 cashback (in the form of U Mobile Prepaid credit) | 4000 | Directly purchase any U Mobile Prepaid plan worth RM35 and above via TNG e-Wallet | The first four thousand (4000) winners will be selected Monthly based on every 18th transaction, starting with the 18th, 36th, 54th, 72nd and so on |
| RM50 cashback (In the form of TNG eWallet’s credit) | 62 | The first TWO (2) winners will be selected Daily based on every 888th transaction, starting with the 888th then 1776th |
You must ensure your U Mobile Prepaid remains active throughout the Campaign Period and until the issuance of Prizes. “Active” means able to make and receive calls.
U Mobile will notify the winners of their entitlement to receive the monthly Prizes via SMS.
Participants who qualify by completing the steps listed in Q3 will be eligible for consideration to win the monthly prize, as specified below:
For RM5 Cashback in U Mobile Prepaid Credit
(i) U Mobile will credit the RM5 Cashback to the winners’ U Mobile Prepaid accounts (with the same MSISDN used to perform the transactions).
(ii) U Mobile will attempt to credit the amount to the winners’ U Mobile Prepaid accounts once. If this attempt fails for any reason whatsover, the Cashback will be forfeited.
For RM50 Cashback in TNG eWallet’s Credit
(i) The RM50 Cashback will be credited by TNGD into the winners’ TNG e-Wallets.
(ii) TNGD will attempt to credit the Cashback to the winners’ TNG e-Wallet once. If this attempt fails for any reason whatsoever, the Cashback will be forfeited.
No. You must purchase U Mobile Prepaid Plan (UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50) directly from TNG eWallet only.
No. You must purchase U Mobile Prepaid Plan directly from TNG eWallet only.
The prizes are given on an "as-is" basis and are not transferable or exchangeable for cash, in full or in part. U Mobile reserves the right to substitute the Prizes with another voucher or an item of similar value at any time without prior notice.
There are no limits on the entries or Prizes for each participant during the Campaign Period.
You may reach out to us through MyUMobile App or contact us via Facebook Messenger or X (formerly known as Twitter).
免费ULTRA5G 旅客 eSIM仅向访问马来西亚的外国护照持有者开放。马来西亚公民，以及MyKad、MyKas、MyPR或MyTentera持有者均不符合资格。
您将从激活时间起，享受24小时的100GB高速5G/4G数据流量——让每位用户在探索马来西亚时，都能体验ULTRA5G。
免费ULTRA5G 旅客 eSIM仅适用于eSIM，因此只能在支持eSIM功能的设备上使用。请在激活eSIM前，检查您的手机兼容性。
注： 我们正持续扩展着支持设备的列表。请访问U Mobile官方网站以获取最新的更新消息。在此处查看最新的支持设备列表
每本外国护照仅限兑换1次免费ULTRA5G 旅客 eSIM。
在开始之前，请确保您的设备在整个激活过程中都连接着互联网。
适用于iPhone用户:
步骤1: 前往“设置” (Settings) 并点击 “蜂窝网络” (Mobile Data)
步骤2: 点击 “添加 eSIM” (Add eSIM) 并选择 “使用二维码” (Use QR Code)
步骤3: 扫描发送到您注册邮箱的专属二维码
步骤4: 安装您的 eSIM，即可完成设置
您的 iPhone 必须更新至 iOS 12.1.1 及以上版本。欲了解更多信息，请参阅制造商网站：https://support.apple.com/zh-cn/109317
适用于安卓用户：
步骤 1: 前往 设置 (Settings) 并点击 “连接” (Connections)
步骤 2: 点击 “蜂窝网络或移动网络” (Cellular or Mobile Network)
步骤 3: 选择 “添加移动套餐” (Add Mobile Plan)
步骤 4: 选择 “使用二维码添加” (Add Using QR Code) 并扫描发送到您注册邮箱的专属二维码
步骤 5: 检测到套餐后，点击 “添加” (Add) 以进行安装
步骤 6: 点击 “确定” (OK) 以激活套餐
欲了解更多信息，请参阅制造商网站： https://www.samsung.com/my/support/mobile-devices/using-your-galaxy-smartphones-with-esim/
请确保您的设备在激活过程中保持互联网或 Wi-Fi连接。 对于 iPhone 用户，请确保您的设备已更新至 iOS 12.1.1 或更高版本。
如果激活失败，请尝试从您的激活电子邮件中再次扫描二维码。
如果问题仍然存在，请：
亲临任何 U Mobile 门店寻求现场协助或联系我们的客户服务中心以获取用于手动设置的激活码（Activation Code）。
结束之后，您将无法再使用移动数据。您的 SIM 卡和电话号码仍将保持激活 14 天，在此期间您仍可继续免费接听本地来电。
如果您想继续使用移动数据，只需前往 MyUMobile App，在 Add Ons 选项内签购一个附加配套（ Add-Ons） 即可.
预签购数据套餐，请参考以下步骤：:
步骤 1: 前往 MyUMobile App
步骤 2: 选择 “Add-Ons” ，并搜索 “ULTRA5G Tourist” 目录
步骤 3: 您想签购的网络配套并确认您的签购
Launch starts from 3 March 2026 through U Mobile eShop at U Mobile Online Store or any U Mobile stores .
The postpaid plans available is ULTRA Family 128.
在优惠活动期间，您需使用 U PayLater 搭配 ULTRA Family 128 后付配套，购买以下任一设备组合（36 个月合约）
| Bundle | Models |
|---|---|
| 1 | Redmi Note 15 Pro + Redmi Note 15 |
| 2 | OPPO Reno 15F + OPPO A6t |
| 3 | Vivo V70 FE + Vivo Y11 |
The device bundle is fixed and does not allow for mix and match.
Both Devices contract will tie to your ULTRA Family 128 principal line. It’s not compulsory for you to activate 2 phones numbers.
Both Devices contract will tie to your ULTRA Family 128 principal line. Any termination of the ULTRA Family Share under ULTRA Family 128 will not trigger early termination charges.
If you terminate or if we terminate your U SaveMore due to your default or if you downgrade your rate plan before the expiry of the contract period, you are required to pay U Mobile the Device remaining balance charges, as determined by U Mobile as set out below:
Balance Charges: (Device Recommended Retail Price (RRP) for Device 1 + Device Recommended Retail Price (RRP) for Device 2 – U Mobile Selling Price – Upfront Payment) ÷ contract period x remaining month
| Device 1 | RRP for Device 1 | Device 2 | RRP for Device 2 |
|---|---|---|---|
| Redmi Note 15 Pro | RM1,699 |
Redmi Note 15 | RM1,299 |
| OPPO Reno 15F | RM1,599 | OPPO A6t | RM1,099 |
‘免费数据兑换’是MyUMobile App独家提供给首次使用MyUMobile App的特定U Mobile预付配套、后付配套和宽频配套用户的奖励。
符合资格的用户在登录MyUMobile App时会看到一个弹出横幅，用于兑换免费数据。如果您错过了通过弹出横幅兑换的机会，您也可以通过‘ALL SERVICES’下的‘兑换免费数据’图标来访问兑换页面。
通过MyUMobile App兑换免费数据，请按以下步骤操作：
- 下载并登录MyUMobile App。确保您使用的是3.12.8版本及以上的MyUMobile App。
- 登录后会出现一个带有兑换免费数据链接的弹出横幅。点击兑换按钮继续兑换流程。
- 或者，您可以在MyUMobile App主页的‘ALL SERVICES’下找‘兑换免费数据’图标进行兑换。
- 兑换成功后，您将收到一条确认通知消息。
- 您可以在MyUMobile App的‘查看所有使用量’下查看使用细节。
免费数据必须在您首次登录MyUMobile App后的30天内兑换。
免费数据在兑换时间起24小时内有效。
每位符合资格的用户可以兑换一次（1次）免费数据。例如，如果您订阅了ULTRA Postpaid 98、ULTRA Postpaid 68，还拥有一个预付配套电话专线，每个订阅/专线都可以各兑换一次。
是的，只有当您的电话专线状态处于活跃状态时（‘活跃’指能够拨打和接听电话），才能兑换和使用免费数据。
不可以，免费数据仅适用于马来西亚境内。
不可以，免费数据不能被分享、转让给其他号码，也不能换成现金/充值金额。
不可以，任何未使用的免费数据将在有效期结束时被自动作废。
不可以，您不能将免费数据用于移动热点。
您使用的网络取决于您的手机设备能力和网络覆盖范围。如果您在5G覆盖范围内并使用5G设备，在兑换免费数据后，您将自动享有U Mobile 5G网络。如果您在5G覆盖范围以外或没有使用5G设备，您仍然可以继续享受畅快的U Mobile 4G网路连接。
活动将于 2026 年 5 月 8 日开始。您可通过 U Mobile eShop（U Mobile 网店）在线购买，或前往任何 U Mobile 门市选购。
可选的后付配套为ULTRA Family 128。
在活动期间，您需通过 U PayLater（36 个月合约）搭配 ULTRA Family 128 购买以下任一设备组合：
| 组合 | 设备1 | 设备2 | 配套月费 |
|---|---|---|---|
| 1 | iPhone Air, 256GB | Apple Watch SE | RM99 |
| 2 | iPhone Air, 512GB | Apple Watch SE | RM123 |
| 3 | iPhone Air, 1TB | Apple Watch SE | RM148 |
| 4 | iPhone 14, 128GB | Apple Watch SE | RM39 |
| 5 | iPhone 15,128GB | Apple Watch SE | RM59 |
两部设备（设备1与设备2）的合约将绑定至您的ULTRA Family 128 主线。若终止 ULTRA Family 128 配套下的任何 ULTRA Family Share将不会产生提前终止费用。
在合约期未届满前，若因违约导致我们终止您的 U PayLater，或您主动终止或降级资费配套，您须按下列由 U Mobile 规定的方式支付设备剩余款项：
剩余款项计算方式：（设备1建议零售价（RRP）+ 设备 2建议零售价（RRP）÷ 合约期 x 剩余月份
设备1及设备2建议零售价如下：
| 设备1 | 设备1 建议零售价 | 设备2 | 设备2 建议零售价 |
|---|---|---|---|
| iPhone Air, 256GB | RM4,999 | Apple Watch SE | RM1,299 |
| iPhone Air, 512GB | RM5,999 | Apple Watch SE | RM1,299 |
| iPhone Air, 1TB | RM6,999 | Apple Watch SE | RM1,299 |
| iPhone 14, 128GB | RM2,399 | Apple Watch SE | RM1,299 |
| iPhone 15, 128GB | RM2,999 | Apple Watch SE | RM1,299 |
本次活动将于 2026 年 4 月 20 日凌晨 12:00 开始，并于 2026 年 10 月 31 日晚上 11:59 结束。
本次活动开放予所有活跃的新用户及现有 U Mobile 后付与预付用户（企业账户除外）。“活跃”是指可拨打及接听电话。
有关客户资格，请参阅条款及细则。
欲参与本次活动，您必须在活动期间内完成以下步骤：
(i) 步骤一：签购任何 ULTRA 后付配套
- 参与者必须使用有效的手机号码及/或电子邮件地址注册
(ii) 步骤二：在 14 天内通过电子邮件接收 TNG 代金券
完成以上步骤后，您即被视为成功参与本次活动，无需填写报名表。
每签购一项 ULTRA 后付配套，即可获得价值 RM50 TNG 代金券。
(i) RM50 TNG 代金券：价值 RM50 TNG 代金券，可在 TNG应用中兑换。
奖励数量有限，先到先得，送完即止。
每个身份证号码（NRIC）在活动期间仅可享有一（1）次优惠。
如需进一步协助，您可通过 Facebook、Twitter 或 MyUMobile App 联系 U Mobile 客服团队。
这是为成功携号转入 U Mobile 的新客户推出的优惠活动。凡携号转入以下后付配套，即可连续 12 个月享有每月 RM10 月费回扣：
- ULTRA Postpaid 45
- ULTRA Postpaid 68
- ULTRA Global 98
- ULTRA Family 128
- ULTRA Postpaid Borneo 38
- ULTRA Postpaid Borneo 68
活动期间为 2026 年 8 月 5 日至 2026 年 12 月 31 日。您必须在活动期间成功完成携号转入，方可享有回扣。
此优惠仅适用于 U Mobile 新后付客户，即在活动期间成功携号转入至符合条件的 ULTRA 后付配套的客户。
RM10 月度回扣一般会从您的第二个月账单开始显示。若因个别情况需要额外处理时间，您的首笔回扣最迟将于第三个月账单中显示。
此回扣不附带任何合约。
携号转入回扣适用于符合条件的 ULTRA 后付配套，无论仅签购配套，或搭配设备签购，均可享有。
如果您更换至其他符合条件的 ULTRA 后付配套，您的携号转入回扣将继续生效。
若您更换至不符合条件的配套或终止后付线路，剩余回扣将自动失效。
您可于活动期间前往任何一家 U Mobile 门店，或访问 www.u.com.my 办理。
本活动将于 2026年8月20日00:00 开始，并于 2026年10月31日23:59 结束。
本活动开放予所有活跃的 U Mobile 新用户及现有用户参加（企业账户除外）。“活跃”是指能够拨打及接听电话。
如欲参加本活动，您必须在活动期间内完成以下所有步骤：
（i）步骤1： 在 U Mobile 线上商店签购 ULTRA Home 5G（SIM 卡 + 5G 路由器）
- 参与者须使用有效的手机号码及／或电邮地址注册
（ii）步骤2： 通过电话、短信或电子邮件接收奖励通知。
当您完成上述步骤后，即视为本活动参与者。无需填写报名表格
本活动提供以下奖励：
- RM20 TNG 电子钱包余额（保证奖励)：每笔成功交易均可获得，先到先得，送完即止。
- 85英寸电视（大奖)：每第 500 笔成功交易可获得该奖品，以替代保证奖励。
- RM50 TNG 电子钱包余额（额外奖励)：每第 5 笔成功交易可获得该奖励，以替代保证奖励。
- Sooka VIP 优惠券（额外奖励)：每第 8 笔成功交易可获得该奖励，以替代保证奖励。
如交易同时符合大奖或额外奖励资格，参与者将优先获得较高价值的奖励，以替代保证奖励。奖励数量有限，先到先得，送完即止。
活动期间内，每位参与者的交易次数不设上限。每笔符合资格的交易仅限获得一份奖品。
U Mobile 将通过电话、短信或其认为适当的其他方式通知获奖者。获奖者须提供有效的邮寄地址，以供寄送奖品。
如需进一步协助，您可通过 Facebook、Twitter 或 MyUMobile App 联系 U Mobile 客服团队。
保证现金回赠礼券活动是专为 U Mobile 新用户及现有用户推出的独家优惠。任何在 U Mobile 线上商店购买符合资格设备配套的用户，均可参与本活动。每位符合资格的用户均保证可获现金回赠礼券，大奖更可赢取高达 RM1,000 的 TNG eWallet余额！
本活动由 2026 年 9 月 3 日 00:00:00 开始，至 2026 年 10 月 31 日 23:59:59 结束。在此期间以外进行的购买将不符合参与资格。
本活动开放予所有通过 U Mobile 线上商店（https://shop.u.com.my）购买设备配套的 U Mobile 活跃个人用户，包括新用户及现有用户。
请注意：企业账户、企业号码、U Mobile 员工以及合作伙伴／代理商人员均不符合参与资格。
只需按以下步骤操作，即可获得领奖资格。
- 步骤 1：在活动期间内，浏览 U Mobile 线上商店 (https://shop.u.com.my)
- 步骤 2：购买任何符合资格的设备配套（后付设备配套新线或升级配套）
- 步骤 3：使用有效的身份证号码及联络资料完成结账
- 步骤 4：下单日期满 14 天后，返回活动页面领取您的现金回赠。无需另外填写参赛表格！
本活动共提供 3,020 份奖励：
- 大奖（20 份) : RM1,000 Touch n’ Go eWallet余额（每第 151 笔符合资格的交易可获得）
- 额外奖励（1,000 份) : RM50 Shopee 礼券（每第 3 笔符合资格的交易可获得）
- 保证奖励（2,000 份) : RM20 Shopee 礼券（其余所有符合资格的交易均可获得）
奖励按先到先得方式发放，送完即止。
在 U Mobile 确认您的订单已完成、已送达，且配套已生效后，您即可领取奖励。
您必须于购买日期起计满 14 天后，浏览官方活动页面
(https://www.u.com.my/en/personal/support/campaigns/guaranteed-cashback-voucher) 查询验证状态并领取礼券码。
- Shopee 礼券（RM50 及 RM20) : 验证通过后，将直接显示于活动页面。
- TNG eWallet 余额（RM1,000) : 得奖者在活动页面完成验证后，将收到 TNG eWallet 充值码确认。
不可以。所有奖励均不得转让、不得退款，亦不可兑换成现金、信用额或其他替代产品。
如有任何疑问，请致电 U Mobile 客服关怀热线 1318（使用 U Mobile 号码）或 +6018-388 1318，亦可浏览我们的官方 FAQ 网站查询：https://www.u.com.my/en/personal/support/faqs
