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You can switch to U Mobile by following these simple steps:
Step 1: Sign up with U Mobile and indicate that you'd like to switch your current mobile number. Once your registration is successful, you'll receive a U Mobile SIM card while waiting for your number to be released by your existing service provider.
Step 2: Respond to the confirmation SMS from your current provider within the given timeframe. Settle any outstanding bills or charges, if applicable.
Step 3: Insert your U Mobile SIM card once your number has been successfully ported over.
To ensure your port-in request is successful, please ensure:
You may request to port-in through the following channels:
Yes, you can port in both principal and supplementary lines to U Mobile together. Please ensure:
Note: If even one line fails to meet the criteria, none of the lines will be ported in.
Yes, you can switch between prepaid and postpaid plans. However, any remaining prepaid credit with your current provider will not be carried over to U Mobile, regardless of the plan type selected.
Ensure that your current prepaid line stays active until the port-in process is complete.
No, you do not need to terminate your current mobile service. Your line must remain active in order to complete the switch to U Mobile.
The port-in process usually takes up to 48 business hours. During this time, you should continue to have access to your current mobile services.
For business registrations, the process may take up to 5 working days.
Once your current mobile service is disconnected, insert your U Mobile SIM card or activate the eSIM on your phone to begin using U Mobile services.
If your request fails, you will receive an SMS from your current provider stating the rejection reason.
Refer to the table below for possible reasons and the next steps:
Rejection Reason | Next Steps |
---|---|
You/ your supplementary line(s) did not reply to the port-out confirmation SMS sent from your current service provider. | You’ll receive another confirmation SMS within 24 hours. Kindly reply within the specified deadline.
If you don’t receive it, resubmit your port-in request online or or walk in to your nearest U Mobile store. |
You have outstanding/ overdue bills or exceeded your credit limit with your current service provider. | Please settle all outstanding payments with your current mobile service provider. Then, resubmit your request online or or walk in to your nearest U Mobile store. |
You currently have an on-going contract obligation with your current service provider. | Please contact your provider to cancel the contract and settle any penalties. Alternatively, you have to wait for the contract to end before reapplying. |
Your identification details are incorrect/ incomplete (i.e.: Name, NRIC/ Passport Number, Mobile Number, Police/ Army ID etc). | Ensure your submitted details (e.g. name, NRIC, phone number) match those with your current provider. Then, resubmit your request or walk in to your nearest U Mobile store. |
Your current line/ supplementary line(s) are no longer active. | Please contact your provider to reactivate your line. Then, resubmit your request or walk in to your nearest U Mobile store. |
You can check your port-in status here.
Please walk in to the service provider you wish to switch to and request to port your number.
Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.
Enjoy a better, faster and safer experience today!
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Have questions? Feel free to DM us!
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