{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":14},"instant":{"seconds":1734105600,"nanos":0},"nowDate":"Dec 14, 2024, 12:00:00 AM","nowTime":"2024-12-14","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":14},"instant":{"seconds":1734105600,"nanos":0},"nowDate":"Dec 14, 2024, 12:00:00 AM","nowTime":"2024-12-14","validTime":0}] }
icon
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Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches

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"/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "Fibre Broadband", "value": "fibre-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband.html" }, { "title": "Fibre Broadband Support", "value": "fibre-broadband-support", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-support.html" }, { "title": "Fibre Broadband Self Troubleshooting", "value": "fibre-broadband-self-troubleshooting", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-self-troubleshooting.html" }, { "title": "Fibre Broadband ONU: LED Indicator", "value": "fibre-broadband-onu-led-indicator", "url": 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"/content/u-mobile/en/personal/support/faqs/broadband/u-home-fibre-discount-promo.html" }, { "title": "Free Wi-Fi 6 5G Router with U Home 5G", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-sooka-premium", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-sooka-premium.html" }, { "title": "U Home 5G with Samsung TV", "value": "u-home-5g-samsung-tv", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-samsung-tv.html" }, { "title": "sooka Premium Merdeka Extravaganza Campaign", "value": "sooka-premium-merdeka-extravaganza-campaign", "url": "/content/u-mobile/en/personal/support/faqs/broadband/sooka-premium-merdeka-extravaganza-campaign.html" } ] }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html", "isGroupLabel": true, 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"/content/u-mobile/en/personal/support/faqs/general-enquiries/complaint-handling-process.html" } ] }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "Service Tax 2018", "value": "service-tax-2018", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/service-tax-2018.html" }, { "title": "Prepaid Service Tax ", "value": "prepaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/prepaid-service-tax.html" }, { "title": "Postpaid Service Tax ", "value": "postpaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/postpaid-service-tax.html" } ] }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "3G Network Retirement", "value": "3g-network-retirement", "url": "/content/u-mobile/en/personal/support/faqs/others/3g-network-retirement.html" }, { "title": "U Mobile 5G", "value": "umobile-5g", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/broadband/sooka-premium-merdeka-extravaganza-campaign.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html" } ] }

We are Here Too

U can also get in touch with us from any of the following channels.

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MyUMobile App

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Instagram

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