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(i) Perlindungan Tenang Voucher Programme (PTV) is a financial assistance scheme where a RM50 voucher is allocated for eligible Bantuan Prihatin Rakyat (BPR) recipients to help them purchase Perlindungan Tenang products from licensed insurers and takaful operators.
(ii) Perlindungan Tenang Voucher Programme is an initiative by the Government of Malaysia to expand the social protection for eligible BPR recipients in the country.
GoLife10 is a Perlindungan Tenang product, underwritten by Sun Life Malaysia Assurance Berhad Registration No. 199001005930 (197499-U) (“SLMA”), an insurer licensed by Bank Negara Malaysia under the Financial Services Act 2013 and is promoted by U Mobile Sdn Bhd Registration No. 199101013657 (223969-U) (“U Mobile”) to its customers. Please refer to http://u.com.my/golife for more details.
Selected Active U Mobile Prepaid or Postpaid subscribers who:
• have been confirmed as the recipients of BPR based on Lembaga Hasil Dalam Negeri’s latest record;
• are Malaysian citizens or Permanent Residents between the age 21-49 and
• in good health condition.
If you are an eligible recipient for this Programme, you will be entitled to 5 months insurance coverage of GoLife10.
Registration for this Programme will open from 30 September 2021 to 14 July 2022.
You can opt-in this Programme via SMS or MyUMobile App through the following steps:
a) SMS - Reply GOOD to 28139
b) Login to MyUMobile App > Rewards > Special Offer > Take Up This Deal
You will receive a SMS notification from U Mobile once you have successfully opted-in.
However, your GoLife10 - 5 months insurance coverage will only start upon receipt of the e-certificate via SMS or email from SLMA.
The e-certificate will be sent to you within 4 working days from your opt-in date.
For Perlindungan Tenang Voucher enquiry, kindly visit Home (myptv.my) or contact SLMA’s Client Careline at 1300-88-5055 from 8.30am – 5.30pm, Monday to Friday or send an email to email@example.com.
The premium for your GoLife10 will be charged upon the completion of the 5 months insurance coverage and on monthly basis for subsequent renewals. Your coverage will continue on monthly basis with recurring payments unless you cancel your GoLife10.
For Postpaid subscriber, the premium charged will be reflected in your Postpaid bill;
For Prepaid subscriber, the premium will be deducted from your Prepaid credit.
Yes. You will be entitled to receive 5 months insurance coverage until the expiry of the coverage period.
Yes, you may cancel your insurance plan within 15 days from the delivery date of the first e-certificate. The RM50 Perlindungan Tenang voucher will be reinstated within 3 working days if you cancel the insurance plan during the free look period.
You must fill in the nomination form , which can be downloaded from SLMA’s Website. You must submit the completed nomination form manually to SLMA’s head office or online via SLMA’s Website. For more information on how to submit a nomination form, please visit https://www.sunlifemalaysia.com/client-care/make-a-service-request/insurance/. Alternatively, you may contact SLMA’s Client Careline at 1300-88-5055 from 8.30am – 5.30pm, Monday to Friday or send an email to firstname.lastname@example.org.
The claim form can be downloaded from SLMA’s Website. The completed claim form together with the required documents can be submitted manually to SLMA’s head office or online via SLMA’s Website. For more information on how to make a claim and the additional documents required, please visit https://www.sunlifemalaysia.com/client-care/make-a-claim/online-submission/. Alternatively, you may contact SLMA’s Client Careline at 1300-88-5055 from 8.30am – 5.30pm, Monday to Friday or send an email to email@example.com.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!