{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }

SHOP

Suggested Search

Popular Search

Popular on U Mobile

Preorder iPhone 15 Pro and iPhone 15 Family

Get the latest iPhone 15 series with Unbeatable 5G U Postpaid plans, from now till 28 September 2023. Pre-order yours at U Mobile today!

Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!

Monthly Plans

No.1 Best Value Unlimited Plans with free ultra-fast uncapped 4G/5G speed.

Devices

Own the latest 5G Devices with U PayLater or U SaveMore.

Mobile Plans

Devices

Broadband

Lifestyle

Deals

Support

5G Now

Mobile Plans

Devices

Broadband

Lifestyle

Deals

Support

5G Now

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches

{ "dropdownFaqProperties": [ { "title": "Events & Promotions", "value": "events-promotions", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions.html", "isGroupLabel": true, "childList": [ { "title": "U Mobile’s Prepaid Plans for Alternate Channels Online merchants", "value": "u-mobile-prepaid-plans-for-alt-channels-online-merchants", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/u-mobile-prepaid-plans-for-alt-channels-online-merchants.html" }, { "title": "Giler Unlimited Online MNP Promotion", "value": "giler-unlimited-online-mnp-promotion", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/giler-unlimited-online-mnp-promotion.html" }, { "title": "MCMC PERANTI KM40", "value": "mcmc-peranti-km40", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/mcmc-peranti-km40.html" }, { "title": "MCMC FREE 1GB PER DAY", "value": "mcmc-free-1gb-per-day", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/mcmc-free-1gb-per-day.html" }, { "title": "REMAJA KM30 Package", "value": "remaja-km30-package", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/remaja-km30-package.html" }, { "title": "#MadeForUni Package", "value": "madeforuni-package", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/madeforuni-package.html" }, { "title": "iPhone RM48 Promotion", "value": "iphone-rm48", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/iphone-rm48.html" }, { "title": "Merdeka With U: Free 31GB Data Promo", "value": "merdeka-with-u-free-31gb-data-promo", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/merdeka-with-u-free-31gb-data-promo.html" } ] }, { "title": "Rewards", "value": "rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/rewards.html", "isGroupLabel": true, "childList": [] }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html", "isGroupLabel": true, "childList": [ { "title": "RM0 Phones", "value": "rm0-phones", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones.html" }, { "title": "Prepaid High and Low Reload Campaign", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign.html" }, { "title": "Download MyUMobile App & Be Rewarded Campaign", "value": "download-myumobile-app-be-rewarded-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign.html" }, { "title": "U Mobile’s Banking Carnival Campaign - Public Bank", "value": "u-mobile-s-banking-carnival-campaign-public-bank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank.html" }, { "title": "Prosperity Rewards Campaign", "value": "prosperity-rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards.html" }, { "title": "U Mobile’s Banking Carnival Campaign CIMB", "value": "u-mobile-s-banking-carnival-campaign-cimb-bank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank.html" }, { "title": "U Mobile's Banking Carnival Campaign Bank Muamalat & Bank Rakyat", "value": "u-mobile-banking-carnival-bank-muamalat-bank-rakyat", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat.html" }, { "title": "Riang Ria Ramadan Rewards Campaign", "value": "riang-ria-ramadan-rewards-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-ramadan-rewards-campaign.html" }, { "title": "U Mobile’s Banking Carnival Campaign - Maybank", "value": "u-mobile-banking-carnival-campaign-maybank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-maybank.html" }, { "title": "Riang Ria Raya Rewards Campaign", "value": "riang-ria-raya-rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards.html" }, { "title": "Retails Reload Campaign", "value": "retails-reload", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/retails-reload.html" }, { "title": "One Love Asia Music Festival Tickets Giveaway", "value": "one-love-asia-music-festival-tickets-giveaway", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/one-love-asia-music-festival-tickets-giveaway.html" }, { "title": "U Mobile’s Banking Carnival Campaign - Bank Islam", "value": "u-mobile-banking-carnival-campaign-bank-islam", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam.html" }, { "title": "Fantasteac Rewards", "value": "fantasteac-rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards.html" }, { "title": "CreditSOS Automated Subscription Campaign", "value": "creditsos-automated-subscription", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription.html" }, { "title": "U Mobile’s Banking Carnival Campaign - AmBank", "value": "u-mobile-banking-carnival-campaign-ambank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank.html" }, { "title": "Pakej 5G Rahmah", "value": "pakej-5g-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-5g-rahmah.html" }, { "title": "Pakej Rahmah Penjawat Awam (Civil Servant)", "value": "pakej-rahmah-penjawat-awam", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-rahmah-penjawat-awam.html" } ] }, { "title": "Birthday Reward Campaign", "value": "birthday-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/who-is-eligible-for-this-campaign-.html" }, { "title": " What is the campaign period?", "value": "-what-is-the-campaign-period-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/-what-is-the-campaign-period-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/how-do-i-participate-in-this-campaign-.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/what-is-the-reward-offer-given-for-this-campaign-.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/how-many-vouchers-am-i-entitled-to-redeem-.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/how-do-i-know-if-i-have-successfully-redeemed-the-voucher-.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/is-this-offer-transferable-.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html" }, { "title": "Campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html" } ] }

Campaign Month	Campaign Period
Month 1	1 August 2023 – 31 August 2023
Month 2	1 September 2023 – 30 September 2023

Month	Campaign Period	Prizes	Selection Method	Total Winners
Month 1	1 August 2023 – 31 August 2023	RM75 Prepaid credit (“Prepaid Credit”)	Every 8th successful transaction (by completing either Transaction A or Transaction B as set out in Clause 4(a) above). For example: 8th, 16th, 24th, 32nd, 40th transaction and so forth.	150
Month 2	1 September 2023 – 30 September 2023	150

Campaign Period	Prizes	Selection Method	Total Winners
1 August 2023 – 30 September 2023	Samsung Galaxy A53 (“Grand Prize”)	Top 3 highest accumulated Reload with one GX38/U35/U40 Prepaid Plan Purchase during the Campaign Period.	3

Campaign Period	Prize	Selection Method	Total Winners
1 August 2023 – 30 September 2023	RM30 Prepaid credit (“Special Prize”)	- First 1,000 customers who open a Participating Account successfully via AmOnline during the Campaign Period - The Special Prize will be fulfilled within 45 days from the end of Campaign Period.	1,000

Can't Find the Help You Need?

If you require further assistance, you can get in touch with us via the following channels.

MyUMobile App

Reach out to us through the MyUMobile App.

Download App

Facebook

Drop us your message on Messenger.

Chat Now

Twitter

Tweet us your enquiries and we will get back to you as soon as we can!

Tweet Now

{ "siteTheme": "theme-personal" }

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.

Proceed

Preorder iPhone 15 Pro and iPhone 15 Family