{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now
SHOP

Suggested Search

Popular Search

Popular on U Mobile

iPhone 15 Pro
iPhone 15 Pro

Unbeatable savings & flexibility with your iPhone 15 Pro via Unbeatable 5G U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Postpaid Plans
Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!
Monthly Plans​
Monthly Plans​

No.1 Best Value Unlimited Plans with free ultra-fast uncapped 4G/5G speed.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "Events & Promotions", "value": "events-promotions", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions.html", "isGroupLabel": true, "childList": [ { "title": "U Mobile’s Prepaid Plans for Alternate Channels Online merchants", "value": "u-mobile-prepaid-plans-for-alt-channels-online-merchants", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/u-mobile-prepaid-plans-for-alt-channels-online-merchants.html" }, { "title": "Giler Unlimited Online MNP Promotion", "value": "giler-unlimited-online-mnp-promotion", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/giler-unlimited-online-mnp-promotion.html" }, { "title": "MCMC PERANTI KM40", "value": "mcmc-peranti-km40", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/mcmc-peranti-km40.html" }, { "title": "MCMC FREE 1GB PER DAY", "value": "mcmc-free-1gb-per-day", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/mcmc-free-1gb-per-day.html" }, { "title": "REMAJA KM30 Package", "value": "remaja-km30-package", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/remaja-km30-package.html" }, { "title": "#MadeForUni Package", "value": "madeforuni-package", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/madeforuni-package.html" }, { "title": "iPhone RM48 Promotion", "value": "iphone-rm48", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/iphone-rm48.html" }, { "title": "Merdeka With U: Free 31GB Data Promo", "value": "merdeka-with-u-free-31gb-data-promo", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/merdeka-with-u-free-31gb-data-promo.html" } ] }, { "title": "Rewards", "value": "rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/rewards.html", "isGroupLabel": true, "childList": [] }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html", "isGroupLabel": true, "childList": [ { "title": "RM0 Phones", "value": "rm0-phones", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones.html" }, { "title": "Prepaid High and Low Reload Campaign", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign.html" }, { "title": "Download MyUMobile App & Be Rewarded Campaign", "value": "download-myumobile-app-be-rewarded-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign.html" }, { "title": "U Mobile’s Banking Carnival Campaign - Public Bank", "value": "u-mobile-s-banking-carnival-campaign-public-bank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank.html" }, { "title": "Prosperity Rewards Campaign", "value": "prosperity-rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards.html" }, { "title": "U Mobile’s Banking Carnival Campaign CIMB​", "value": "u-mobile-s-banking-carnival-campaign-cimb-bank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank.html" }, { "title": "U Mobile's Banking Carnival Campaign Bank Muamalat & Bank Rakyat", "value": "u-mobile-banking-carnival-bank-muamalat-bank-rakyat", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat.html" }, { "title": "Riang Ria Ramadan Rewards Campaign", "value": "riang-ria-ramadan-rewards-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-ramadan-rewards-campaign.html" }, { "title": "U Mobile’s Banking Carnival Campaign - Maybank", "value": "u-mobile-banking-carnival-campaign-maybank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-maybank.html" }, { "title": "Riang Ria Raya Rewards Campaign", "value": "riang-ria-raya-rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards.html" }, { "title": "Retails Reload Campaign", "value": "retails-reload", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/retails-reload.html" }, { "title": "One Love Asia Music Festival Tickets Giveaway", "value": "one-love-asia-music-festival-tickets-giveaway", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/one-love-asia-music-festival-tickets-giveaway.html" }, { "title": "U Mobile’s Banking Carnival Campaign - Bank Islam", "value": "u-mobile-banking-carnival-campaign-bank-islam", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam.html" }, { "title": "Fantasteac Rewards", "value": "fantasteac-rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards.html" }, { "title": "CreditSOS Automated Subscription Campaign", "value": "creditsos-automated-subscription", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription.html" }, { "title": "U Mobile’s Banking Carnival Campaign - AmBank", "value": "u-mobile-banking-carnival-campaign-ambank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank.html" }, { "title": "Pakej 5G Rahmah", "value": "pakej-5g-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-5g-rahmah.html" }, { "title": "Pakej Rahmah Penjawat Awam (Civil Servant)", "value": "pakej-rahmah-penjawat-awam", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-rahmah-penjawat-awam.html" }, { "title": "CreditSOS Automated Subscription Campaign", "value": "creditsos-automated-subscription-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription-campaign.html" }, { "title": "U Mobile’s Banking Carnival Campaign - Hong Leong Bank", "value": "u-mobile-banking-carnival-campaign-hong-leong-bank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-hong-leong-bank.html" }, { "title": "5G Rahmah Incentive for Media Practitioner", "value": "pakej-5g-rahmah-media-practitioner", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-5g-rahmah-media-practitioner.html" }, { "title": "App-tastic Year End Giveaway", "value": "app-tastic-year-end-giveaway", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/app-tastic-year-end-giveaway.html" } ] }, { "title": "Birthday Reward Campaign", "value": "birthday-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/who-is-eligible-for-this-campaign-.html" }, { "title": " What is the campaign period?", "value": "-what-is-the-campaign-period-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/-what-is-the-campaign-period-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/how-do-i-participate-in-this-campaign-.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/what-is-the-reward-offer-given-for-this-campaign-.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/how-many-vouchers-am-i-entitled-to-redeem-.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/how-do-i-know-if-i-have-successfully-redeemed-the-voucher-.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/is-this-offer-transferable-.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag", "url": "/content/u-mobile/en/personal/support/faqs/happenings/birthday-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html" }, { "title": "Campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html" } ] }

Can't Find the Help You Need?

If you require further assistance, you can get in touch with us via the following channels.

my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

Download App
facebook

Facebook

Drop us your message on Messenger.

Chat Now
twitter

Twitter

Tweet us your enquiries and we will get back to you as soon as we can! 

Tweet Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed