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The eligible subscriber will just need to subscribe to an eligible monthly plan, and he/she will be able to enjoy the RM15 plan subsidy every month.
An Eligible Subscriber will just need to register for the Jaringan PRIHATIN programme with U Mobile, select a plan subsidy option and subscribe to an eligible monthly plan in order to enjoy the Jaringan PRIHATIN RM15 plan subsidy.
You would only need to register once for the Jaringan PRIHATIN Programme. The RM15 subsidy will be automatically refreshed on a monthly basis throughout the course of the programme. The registration period for this programme is from 5 May 2021 to 30 September 2021.
No, an eligible subscriber cannot redeem RM15 Jaringan PRIHATIN subsidy more than once per calendar month.
No, an eligible subscriber cannot choose the timing of disbursement for the subsidy. In general, the disbursement will take place within the same calendar month. The exact timing of disbursement, however, may differ between prepaid and postpaid plans.
No, the Jaringan PRIHATIN subsidy of RM15 per month cannot be paid in advance for the year to settle a bill or purchase for a data plan.
In the event your line is barred or suspended, the subsidy will be forfeited. If you reactivate the line within the programme period, you will continue to enjoy the subsidy for the remaining period until the 12 months period ends. Any missed redemptions during the period in time where your line was barred or suspended will be forfeited.
No, the subsidy cannot be prorated.
You will have twelve (12) RM15 per month subsidy, which can be redeemed only once per calendar month. You have up to 31 July 2022 to redeem your entitlement of twelve (12) RM15 per month subsidy.
You would need to first terminate your Jaringan PRIHATIN registration with Service Provider A. Once this is done, you register with your new Service Provider to continue enjoying the Jaringan PRIHATIN programme. However, you are only allowed a maximum of 3 switches (i.e. Service Provider A > Service Provider B > Service Provider C > Service Provider D) over the course of the programme. However, this only applies to those that have opted for the monthly data plan, not the device package subsidy.
You would only need to register once for the Jaringan PRIHATIN Programme. The registration period for this programme is open from 5 May 2021 to 30 September 2021.
In general, you can use the monthly RM15 subsidy to:
(i) purchase monthly data plan (For prepaid customers), or
(ii) offset the bill payment of your postpaid monthly plan (for postpaid customers).
The subsidy will be reflected on your next bill after you have registered and selected your plan subsidy. Please ensure your plan is within the eligible plans or you may need to change your plan to enjoy the subsidy.
You will receive the RM15 subsidy after you have registered and selected your plan subsidy. The RM15 subsidy credit needs to be utilised by subscribing to an eligible plan within the same month.
Yes, you may dial *118*6*2*5# or visit the MyUMobile app. The credit will be displayed under ‘PRIHATIN Credit’.
Yes, you will receive the RM15 subsidy credit. However, please activate your account so that you can utilise the RM15 credit.
Yes, you will receive the RM15 Jaringan PRIHATIN subsidy on top of your existing rebate.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
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