{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 3, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2023-10-10T14:47:00.000+08:00","endDateTime":"2023-12-31T23:59:00.000+08:00","desc":"\u003cp\u003eWin an iPhone 14 Pro Max and get rewarded on MyUMobile app today!\u003c/p\u003e\r\n","ctaPath":"http://u.my/app","now":{"year":2023,"month":11,"day":28},"instant":{"seconds":1701100800,"nanos":0},"nowDate":"Nov 28, 2023, 12:00:00 AM","nowTime":"2023-11-28","validTime":1}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now
SHOP

Suggested Search

Popular Search

Popular on U Mobile

iPhone 15 Pro
iPhone 15 Pro

Unbeatable savings & flexibility with your iPhone 15 Pro via Unbeatable 5G U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Postpaid Plans
Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!
Monthly Plans​
Monthly Plans​

No.1 Best Value Unlimited Plans with free ultra-fast uncapped 4G/5G speed.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html", "isGroupLabel": true, "childList": [ { "title": "Mobile Number Portability (MNP) ", "value": "mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/mobile-number-portability-mnp.html" }, { "title": "Change Rate Plan", "value": "change-rate-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/change-rate-plan.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/upgrade-prepaid-to-postpaid.html" }, { "title": "Prepaid Postpaid 5G Trial", "value": "prepaid-postpaid-5g-trial", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/prepaid-postpaid-5g-trial.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "U SaveMore™", "value": "device-u-savemore", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/device-u-savemore.html" }, { "title": "Hero Plus", "value": "hero-plus", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-plus.html" }, { "title": "HERO Postpaid", "value": "hero-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-postpaid.html" }, { "title": "U Premium & U Platinum", "value": "u-premium-and-u-platinum", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-premium-and-u-platinum.html" }, { "title": "Unlimited HERO P99", "value": "unlimited-hero-p99", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p99.html" }, { "title": "Unlimited HERO P139 ", "value": "unlimited-hero-p139", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p139.html" }, { "title": "Giler GX50", "value": "giler-gx50", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-gx50.html" }, { "title": "Giler Unlimited GX68", "value": "giler-unlimited-gx68", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx68.html" }, { "title": "RM0.99 Device Offer", "value": "rm-0-99-device-offer", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/rm-0-99-device-offer.html" }, { "title": "Add a Line, 2 Phones for 99sen", "value": "add-a-line-2-phones-for-99sen", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/add-a-line-2-phones-for-99sen.html" }, { "title": "Device Bundle with Unlimited HERO Postpaid Plan", "value": "device-bundle-with-unlimited-hero-postpaid-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/device-bundle-with-unlimited-hero-postpaid-plan.html" }, { "title": "Postpaid Mobile Number Portability ", "value": "postpaid-mobile-number-portability", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/postpaid-mobile-number-portability.html" }, { "title": "Revision of Suspension Policy for Postpaid Subscribers ", "value": "revision-of-suspension-policy-for-postpaid-subscribers-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/revision-of-suspension-policy-for-postpaid-subscribers-.html" }, { "title": "Roaming For U", "value": "roaming-for-u", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/roaming-for-u.html" }, { "title": "U FamilyShare", "value": "u-familyshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-familyshare.html" }, { "title": "U Postpaid 68 & U Postpaid 98​ Free Data Roaming and Incoming Calls​", "value": "u-postpaid-68-u-postpaid-98", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-68-u-postpaid-98.html" }, { "title": "U Postpaid™Plans Add-Ons", "value": "u-postpaid-plans-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-plans-add-ons.html" }, { "title": "U PayLater™ with U Postpaid™ 98", "value": "u-pay-later-with-u-postpaid-98", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-pay-later-with-u-postpaid-98.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "New U Prepaid Pack", "value": "new-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack.html" }, { "title": "Unlimited Power Prepaid Pack", "value": "unlimited-power-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans.html" }, { "title": "Unlimited Mobile Internet (UMI)", "value": "unlimited-mobile-internet-umi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi.html" }, { "title": "Giler Unlimited GX30 & GX12", "value": "giler-unlimited-gx30-gx12", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Giler Talk GT30", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30.html" }, { "title": "Unlimited FUNZ Prepaid Pack", "value": "unlimited-funz-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack.html" }, { "title": "Prepaid Daily & Weekly Data Plans", "value": "prepaid-daily-weekly-data-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans.html" }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare.html" }, { "title": "Prepaid Mobile Number Portability (MNP)", "value": "prepaid-mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3.html" }, { "title": "Giler Unlimited GX38 & GX43", "value": "giler-unlimited-gx38-gx43", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43.html" }, { "title": "Data Booster 5 ", "value": "data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5.html" }, { "title": "CreditSOS Service ", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service.html" }, { "title": "Old U Prepaid Pack", "value": "old-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack.html" }, { "title": "Prepaid Data Verification Exercise ", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise.html" }, { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia.html" }, { "title": "Prepaid Self Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration.html" }, { "title": "CreditSOS Free Credit", "value": "creditsos-free-credit", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-free-credit.html" }, { "title": "Prepaid U Plans", "value": "prepaid-u25-u35", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35.html" }, { "title": "Prepaid 5G-Ready Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan.html" }, { "title": "Prabayar U25 & U35 - Indonesia", "value": "prepaid-u25-u35-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-indonesia.html" }, { "title": "Prepaid U25 & U35 - Bangladesh", "value": "prepaid-u25-u35-bangladesh", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-bangladesh.html" }, { "title": "Prepaid U25 & U35 - Nepal", "value": "prepaid-u25-u35-nepal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-nepal.html" }, { "title": "Prepaid U25 & U35 - Pakistan", "value": "prepaid-u25-u35-pakistan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-pakistan.html" }, { "title": "Prepaid U25 & U35 - India", "value": "prepaid-u25-u35-india", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-india.html" }, { "title": "Prepaid U25 & U35 - Myanmar", "value": "prepaid-u25-u35-myanmar", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-myanmar.html" }, { "title": "Paket Prabayar Siap 5G - Indonesia", "value": "prepaid-5g-plan-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-indonesia.html" }, { "title": "Prepaid 5G-Ready Plan - Bangladesh", "value": "prepaid-5g-plan-bangladesh", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-bangladesh.html" }, { "title": "Prepaid 5G-Ready Plan - Nepal", "value": "prepaid-5g-plan-nepal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-nepal.html" }, { "title": "Prepaid 5G-Ready Plan - Pakistan", "value": "prepaid-5g-plan-pakistan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-pakistan.html" }, { "title": "Prepaid 5G-Ready Plan - India", "value": "prepaid-5g-plan-india", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-india.html" }, { "title": "Prepaid 5G-Ready Plan - Myanmar", "value": "prepaid-5g-plan-myanmar", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-myanmar.html" }, { "title": "Prepaid U35 with BIDD1310 Promo", "value": "prepaid-u35-with-bidd1310-promo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u35-with-bidd1310-promo.html" }, { "title": "Prepaid Reload Monthly Campaign", "value": "prepaid-reload-monthly-campaign", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-reload-monthly-campaign.html" }, { "title": "5G Daily Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons.html" }, { "value": "pakej-perpaduan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-perpaduan.html" }, { "title": "2 Hours & 24 Hours Speed Booster", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster.html" }, { "title": "CreditSOS National Day Campaign", "value": "creditsos-national-day", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-national-day.html" }, { "title": "Pakej Rahmah ", "value": "pakej-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah.html" }, { "title": "Travellers Plan", "value": "travellers-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan.html" }, { "title": "SIM Pack", "value": "sim-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/sim-pack.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-gx50.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Mobile Plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "Postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html" } ] }

Can't Find the Help You Need?

If you require further assistance, you can get in touch with us via the following channels.

my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

Download App
facebook

Facebook

Drop us your message on Messenger.

Chat Now
twitter

Twitter

Tweet us your enquiries and we will get back to you as soon as we can! 

Tweet Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed