How can I request to suspend my UM line when my SIM card is lost or stolen?

Suspension requests can be made through Service Centres, selected dealers, Contact Centres, Social Media or an email to customer service. However, for USIM replacement requests, you are required to walk-in to a Service Centre & Premier Dealer to fill up the USIM Replacement Form and submit it together with a photocopy of your ORIGINAL identification document. A charge of RM10 (+6% service tax) applies for USIM replacement requests.

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