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Mobile Number Portability (MNP) is the ability for customers to switch to a new mobile service provider, while retaining their existing mobile number.
"Porting" is the act of switching to a new mobile service provider without changing one's mobile number. The word porting is interchangeable with switching. Port-in refers to a customer's request to switch to a new operator and port-out is a customer's request to leave their existing operator.
Please DO NOT terminate your line with your current service provider as only active mobile numbers are allowed to switch to a new service provider.
Business / Corporate customer:
No, you have to be present at our branch or dealer's shop for a switching request.
The switching process takes up to 2 working days for individual registration and up to 5 working days for business registration.
Yes, you can cancel before your port-in request is approved. There is no cancellation fee.
Switching request is free of charge.
You will get a new SIM card from U Mobile. Insert the U Mobile SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.
No, you can only port in your number and not Value Added Services (VAS). If you want to have VAS, you need to subscribe with U Mobile. U Mobile is not obligated to provide identical VAS.
It is advisable that you plan your request to port-in at least 14 working days before you travel or request to port-in after you are back in Malaysia to avoid service interruption. Please remember to request to activate International Roaming / IDD service upon registration.
Yes, you can port in your number multiple times (subject to regulations and U Mobile Terms and Conditions). However, you cannot make more than one MNP request to multiple mobile service providers at the same time.
All your prepaid credit with a current service provider will NOT be carried over to U Mobile upon successful port-in regardless if you port-in as a Prepaid or Postpaid customer. Kindly ensure your line is still active until the switching process is completed.
Yes, you can request to port-in to a Prepaid plan and vice-versa.
Prepaid customers do not have to pay a deposit to activate both International Roaming and IDD service. You just have to ensure you have sufficient credit before you travel overseas.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!