Terms & Conditions

c. Fulfilment

1. U Mobile will notify the winners of their entitlement to receive the prizes via SMS.
2. The Prepaid Credit amount will be credited to the winners’ prepaid account (the same mobile number used to perform the Reload).
3. U Mobile will only make one (1) attempt to credit the amount to the winners’ prepaid account. If such attempt fails for any reason, the Prepaid Credit amount will be forfeited.

d. U Mobile reserves the right at its sole discretion to re-schedule or change any prize issuance without prior notice. The winners’ names may be published on the U Mobile website or any other method of communications U Mobile deems appropriate. Any prizes shown on U Mobile’s website, U Mobile’s social media pages, advertisements and Campaign materials are for photography or illustration purposes only.

e. For one mobile number (MSISDN), you are only entitled to win ONCE under the New Prepaid Customer category during the Campaign Period. However, for the same mobile number, you are entitled to win ONE MORE TIME under the All Prepaid Customers category during the Campaign Period. For clarity, all mobile numbers that are existing AmOnline App Users can only win ONCE under the All Prepaid Customers category.

f. U Mobile is entitled to require the return of or to claw back the prizes credited or any amount similar in value to the prizes in any form (as determined by U Mobile) within 1 year from the end of the Campaign Period from the eligible participant’s Prepaid account for any transactions that are subsequently cancelled, voided, reversed, disputed, refunded or which are unauthorised or fraudulent.

g. You must ensure that your U Mobile Prepaid account is active during the Campaign Period and until the issuance of prizes. “Active” means able to make and receive calls.

h. The prizes are given on an "as is" basis and are not transferable or exchangeable for cash, in full or in part. U Mobile reserves the right to substitute the prizes with another voucher or an item of similar value at any time without prior notice.

6. General

1. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
2. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website and if you do not agree to any of the changes, you must immediately cease participation in the Campaign.
3. All prizes are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants and if the participants are below 18 years of age, their parents or guardians, agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury or for loss or damage (including loss of opportunity); whether direct or indirect, special or consequential arising out of participation in this Campaign.
4. By participating in the Campaign, all participants:
   1. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign;
   2. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and
   3. grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
5. Any consents, indemnities, agreement, undertakings, representations and warranties given under these Terms and Conditions by participants who are below the age of 18 years old are deemed to have been given by their parents or guardians.
6. The subscription and use of U Mobile’s Prepaid mobile services are subject to U Mobile’s standard Prepaid Terms and Conditions and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Prepaid Terms and Conditions will apply to the extent of such inconsistency.
7. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.
8. In the event of any conflict between the English and other language versions, the English version shall prevail.
   
   
   
    

Version: 19 September 2025