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As part of the Jalinan Digital Negara (JENDELA) Initiative, Malaysia's 3G has been phased out to make way for 4G services and to prepare for the future rollout of 5G technology. What does this mean for U? Faster speeds, improved connectivity and a better mobile internet experience
for all Malaysians.
Higher Data Speeds
Stream your favourite movies and dramas at high-speed!
Improved network reliability and stability
To keep you always connected to your loved ones.
Lower latency
Enjoy lag-free gaming and video calls.
Enhanced quality and experience
Experience crystal-clear HD voice calls with VoLTE.
Once the 3G network is shut down, only 4G-compatible devices will be able to connect to the 4G network. If you're still on a 3G-only device, the time to upgrade is now! Follow the steps below to check if your phone is 4G-enabled.
Already own a 4G-compatible device? Go to the last section to enable 4G on your device.
Step 1
Go to your Settings and select Mobile Network.
Step 2
Select Network Mode.
Step 3
If 4G/LTE is listed as one of the options, your device is 4G-enabled.
Step 1
Go to your Settings and select General.
Step 2
Select Cellular.
Step 3
If you see an Enable 4G LTE option, your device is 4G-enabled.
Crystal-Clear HD Calls
Experience your most important calls in extra clarity.
A True Multitasking Experience
Stay online, connected and uninterrupted. Chat, surf and game even when you’re in calls.
Speedy Call Setup
Set up your calls instantly and get connected in no time.
Step 1
Ensure VoLTE Compatibility
Check if your device is VoLTE compatible via your phone Settings.
Step 2
Update Your Device
Make sure to update your device to the latest firmware.
Step 3
Set up Your Mobile Data Options
Go to your phone Settings > Mobile Data > Mobile Data Options
Step 4
Enable VoLTE
Select 4G and enable VoLTE.
Get your questions answered here.
No. The service is automatically activated on our network.
There are no additional charges for VoLTE. The normal call tariffs for your rate plan may still apply.
The benefits of VoLTE include:
Please visit this page to view list of affordable device bundle plans that are 4G and VoLTE-capable: https://www.u.com.my/devices
The 3G sunset is a nationwide initiative by the government and is supported by all telcos, to ensure wider 4G coverage and better quality of experience for all. You will not be able to use the 3G network once it is fully shut down by the end of December 2021.
We apologise for the inconvenience, but there will be no compensation given. If you are on a 3G device, do be sure to switch to a 4G and VoLTE-capable device before the end of 2021, so that you may continue to enjoy a superior mobile experience once the 3G networks are retired.
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