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Start roaming with U Data Roam from just RM10/day or subscribe to Unlimited HERO P99/P139 plans to enjoy free data roaming.
Save yourself from the hassle of switching SIM cards or shocking roaming bills. It's so easy! Just be a U Mobile Prepaid or Postpaid user today and choose from any of the following roaming services to start roaming today.
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Filter:
Roam-Onz Global™
If your line is suspended for a complete month (based on bill-cycle date), then the monthly fee is not chargeable.
It is chargeable if your line is active for at least one day during the bill-cycle period.
No, there is no notification. If you do not wish to renew the subscription, please unsubscribe before the end of the bill-cycle.
It will automatically trigger subscription of U Data Roam 10 (UDR10). It is a chargeable service at only RM10 per-day, per-country.
Please turn OFF “Data Roaming” in your phone settings before Roam-Onz quota is exhausted.
There is no need to unsubscribe UDR10; it expires automatically at the end of the day (roaming country time).
You are advised to top up before you travel. However, you can still perform top up with your top up voucher even when you are roaming.
At the same time, you may also use our online banking channels to top up while roaming.
No, there is no data quota limitation. However, your internet usage will be subjected to our Fair Usage Policy which can be found at http://www.u.com.my/tnc/199.
Please note that your browsing speed may be managed if you exceed the Fair Usage Quota as specified in our T&C which can be found at http://www.u.com.my/tnc/199.
Please refer to the table “Daily Validity Period” in the T&C (https://www.u.com.my/tnc/150).
Please refer to the table “Daily Validity Period” in the T&C (https://www.u.com.my/tnc/150).
It will be refreshed daily at 12:00am every day based on the capital city’s time of the country that you roam in. With effective 18th Feb 2020, the quota will be refresh after 24 hours. Eg. 1:05pm 18th Feb 2020 until 1:04pm 19th Feb 2020
If your browsing session crosses over the refresh time of a day:
For U Data Roam 10:
You will be charged RM20 for 2 days of internet usage i.e. RM10 for the first day’s usage and RM10 for the second day.
For U Data Roam 36:
You will be charged a maximum rate of RM72 for 2 days of internet usage, i.e. a maximum rate of RM36 for the first day and a maximum rate of RM36 for the second day.
In the Same Country:
Regardless of which preferred operators you have selected or switched in the same day, you will still be charged at RM10/day or RM36/day.
Example:
When you roam in India and you have switched between two operators i.e. Aircel & Reliance in the same day, you will still be charged at RM10/day.
In Different Country:
You will be charged RM10/day or RM36/day for each of the country you have visited.
Example:
When you roam in Singapore in the morning and roam in Indonesia later on the same day, you will be charged at RM10/day(Singapore) & RM10/day (Indonesia).
No, it is only applicable for roaming usage.
International roaming charges are exempted from GST effective from 1 April 2015 onwards
When you are connected to our preferred roaming operators’ network, your data usages will be subject to the charges applicable per day depending on whether the U Data Roam 10 or U Data Roam 36 is applicable to you.
When you switch your network connection to other roaming operators’ network that is not listed above, you will not be able to use mobile data. However, you may still be able to use voice and SMS service subject to applicable charges imposed by the roaming operator you connect to.
Filter:
Roam-Onz Global™
Roam-Onz Global™
General
Activation and Charges
Version : 15 July 2020
- The Roam-Onz Global (“Service”) is a data roaming offer which allows you to utilise your Roam-Onz data quota in selected countries.
- This Service is not applicable for voice and SMS service.
- This Service is an add-on which carries a recurring monthly subscription fee, which is chargeable until the Service is cancelled.
- The subscription fee is not prorated during the month of activation, and during the month of cancellation.
- The Service is available to P139 U Mobile postpaid subscribers (principal lines only).
- The Service is not applicable for member and supplementary lines.
- The Service cannot be transferred to any other mobile numbers.
- The Service is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant postpaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.
- We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.
- The Service cannot be combined with any other offers unless expressly stated.
Activation and Charges
- To enjoy the Service you have to:
- activate your international roaming service before you travel; and
- subscribe to the Service; and
- manually connect to either one of the preferred roaming operator’s networks when you are on roaming at the respective countries:
No. Country Preferred Roaming Operator 1 Australia Optus 2 Austria Hutchison 3 Bangladesh Bangalink 4 Brunei DST Brunei Progresif Mobile 5 Cambodia Cellcard Cambodia Metfone 6 Canada Bell Canada Rogers 7 China Unicom 8 Denmark Hutchison 9 Egypt Orange 10 France Free 11 Hong Kong Hutchison 3 Hong Kong Smartone 12 India Bharti Airtel 13 Indonesia Hutchison Indonesia Indosat Ooredoo 14 Ireland EIR 15 Italy Vodafone Italy Wind Tre 16 Japan NTT Docomo 17 Laos Lao Telecommunications Laos Unitel 18 Latvia Bite 19 Lithuania Bite 20 Myanmar MPT Myanmar Mytel 21 Netherlands Vodafone Netherlands Telekom 22 Pakistan Telenor 23 Philippines Smart 24 Poland P4 25 Russia Beeline 26 Saudi Arabia Zain 27 Singapore StarHub Singapore Singtel 28 South Korea SK Telecom South Korea KT 29 Sri Lanka Dialog Sri Lanka Hutchison Sri Lanka Mobitel 30 Sweden Hutchison 31 Taiwan Taiwan Mobile Taiwan Chunghwa 32 Thailand True Move Thailand AIS Thailand DTAC 33 UK Hutchison 34 Ukraine Hutchison 35 USA AT&T 36 Vietnam Vietnamobile Vietnam Viettel
- If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to.
- Once you connect to the network above based on the country you are in, you may use your data quota allocated based on your existing postpaid plans (“Roam-Onz Quota”). For example, if you are subscribed to P139 plan, your Roam-Onz Quota is 3GB. You may continue to use the Roam-Onz Quota on roaming at the countries listed above if you are connected to the preferred roaming operator’s network.
- You may check your Roam-Onz Quota’s usage while on roaming by
- Dialing *118#; or
- using the MyUMobile App
- You may cancel the add-on at any time by dialing *118#. Upon cancellation, the Service is deactivated and any continued usage in the respective countries may incur additional charges.
- The monthly subscription fee for the Service is RM139/month.
- Upon full utilisation of your Roam-Onz Quota:
- we will notify you via SMS and your Roam-Onz service is no longer applicable until the quota is refreshed at the next billing cycle
- if you continue to use data roaming, you will automatically subscribe to the daily U Data Roam service (UDR10 or UDR36). The UDR10 is chargeable at RM10 per-day per-country, and UR36 is chargeable at RM36 per-day per country, and subject to UDR’s terms and conditions which are accessible at http://www.u.com.my/tnc/150.
- The mobile internet roaming service is subject to the preferred roaming operator’s network availability.
Version : 15 July 2020
Roam-Onz™
General
Activation and Charges
Version : 14 February 2020
- The Roam-Onz™ Promotion (“Promotion”) is a data roaming offer which provides you with data quota (which is separate and in addition to your domestic data quota) on roaming at selected countries at no additional charge. This Promotion is not applicable for voice and SMS service.
- The Promotion is available to P68, P70, P78, P79, P98, P99, i90, i130, UD90, UD130, U Premium and U Platinum U Mobile postpaid subscribers (principal lines only).
- The Promotion is not applicable for member and supplementary lines.
- The Promotion cannot be transferred to any other mobile numbers.
- The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.
- We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.
- The Promotion cannot be combined with any other offers unless expressly stated.
- The Promotion is available from 16 May 2017 until 31 Dec 2020 (“Promotion Period”).
Activation and Charges
- To enjoy the Promotion you have to:
- activate your international roaming service before you travel; and
- manually connect to either one of the preferred roaming operator’s networks when you are on roaming at the respective countries:
- If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to.
- Once you connect to the network above based on the country you are in, you may use your data quota allocated based on your existing postpaid plans (“Roam-Onz Quota”). For example, if you are subscribed to P99 plan, your Roam-Onz™ Quota is 3GB. You may continue to use the Roam-Onz Quota on roaming at the countries listed above if you are connected to the preferred roaming operator’s network.
-
You may check your Roam-Onz™ Quota’s usage while on roaming by
- Dialing *118#; or
- using the MyUMobile App
-
Upon full utilisation of your Roam-Onz™ Quota:
- we will notify you via SMS and your Roam-Onz™ service is no longer applicable until the quota is refreshed at the next billing cycle
- if you continue to use data roaming, you will automatically subscribe to the daily U Data Roam service (UDR10). The UDR10 is chargeable at RM10 per-day per-country subject to UDR10’s terms and conditions which are accessible at http://www.u.com.my/tnc/150.
- The mobile internet roaming service is subject to the preferred roaming operator’s network availability.
| No. | County | Preferred Roaming Operator | Effective Date |
| 1 | Australia | Optus | 1 November 2016 |
| Telstra | 7 April 2016 till 31 October 2016 | ||
| 2 | Bangladesh | Bangalink | 7 April 2016 |
| 3 | Cambodia | Cellcard | 7 April 2016 |
| Metfone | 17 December 2019 | ||
| 4 | Hong Kong | HKT | 7 April 2016 till 13 December 2018 |
| Hutchison 3 | 2 May 2018 | ||
| Smartone | 24 May 2019 | ||
| 5 | India | Aircel | 7 April 2016 till 1 April 2018 |
| Bharti Airtel | 1 March 2018 | ||
| Reliance | 7 April 2016 till 28 Feb 2018 | ||
| 6 | Indonesia | Hutchison | 16 October 2017 |
| Telkomsel | 7 April 2016 till 30 September 2016 | ||
| Indosat Ooredoo | 01 October 2016 | ||
| 7 | Laos | Beeline | Temporarily Unavailable |
| Lao Telecommunications | 26 June 2019 | ||
| Unitel | 17 December 2019 | ||
| 8 | Philippines | Smart | 7 April 2016 |
| 9 | Singapore | StarHub | 7 April 2016 |
| Singtel | 3 January 2019 | ||
| 10 | South Korea | SK Telecom | 7 April 2016 |
| KT | 06 February 2017 | ||
| 11 | Taiwan | Taiwan Mobile | 7 April 2016 |
| Chunghwa | 3 July 2019 | ||
| 12 | Thailand | AIS | 19 December 2018 |
| True Move | 7 April 2016 | ||
| DTAC | 17 January 2020 |
Version : 14 February 2020
U Data Roam 10 and U Data Roam 36
U Data Roam 10 and U Data Roam 36 Promotion Terms and Conditions
Activation and Charges
Updated: 30 December 2020
- The U Data Roam 10 (“Data Roam 10”) and U Data Roam 36 (“Data Roam 36”) promotion (“Promotion”) is a data roaming offer which enables you to enjoy high speed data roaming at the flat rate of RM10 per day or a maximum rate RM36 per day while on roaming at selected countries. This Promotion is not applicable for voice and SMS service.
- The Promotion is available to all U Mobile prepaid and postpaid subscribers (principal and member lines) except for postpaid broadband subscribers.
- The Promotion cannot be transferred to any other mobile numbers.
- Each Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form or U Mobile Prepaid Terms and Conditions relevant to you. You must comply with those terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant postpaid or prepaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.
- We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.
- The Promotion cannot be combined with any other offers unless expressly stated.
- The Promotion is available from 7 April 2016 until further notice.
Activation and Charges
-
To enjoy the Promotion you have to:
1.1 ensure that your international roaming service is activated before you travel; and
1.2 manually connect to the following preferred roaming operator’s network when you are on roaming at the following countries from the respective effective dates onwards: - U Data Roam 10:
- U Data Roam 36:
- If you do not connect to the Preferred Roaming Network, you will not be able to use the internet while on roaming. However, you may still be able to use voice and SMS services subject to the applicable charges imposed by the respective roaming operator you are connected to.
- You will be automatically subscribed to either the U Data Roam 10 or U Data Roam 36 when you connect to the Preferred Roaming Network while on roaming and you use the internet based on the country you are in.
-
- The U Data Roam 10 and U Data Roam 36 subscription is a daily subscription which will commence from the first time you use the internet on roaming in the country you are in, and will be valid until the expiry time on the same day unless otherwise stated below (based on time of the capital city of the country you are roaming in) as prescribed in the following table which applies until 17 February 2020.
- With effect from 18 February 2020, U Data Roam 10 and U Data Roam 36 subscription is a 24 hours subscription which will commence from the time you use the internet on roaming in the country you are in.
- If you exceed the Daily Validity Period, you will be charged for the second day’s usage or the subsequent 24 hour usage, as the case may be.
- For Postpaid subscribers, the Promotion will be applicable to all principal and member lines that have international roaming. Each principal line and member line will be charged separately based on the activation.
- For Prepaid subscribers, you must ensure that you have sufficient credit before you go on roaming. As an example, if you wish to roam in Australia, you must ensure that you have RM10.00 credit available for each day of roaming or at the start of each 24 hour period, from the first time you use the internet on roaming in the country you are in. If you have insufficient credit, this Promotion will not be applicable to you.
- The mobile internet roaming service is subject to the preferred roaming operator’s network availability.
| Country | Preferred Roaming Operator | Effective Date | Fair Use Quota (per-day) |
| Australia | Optus | 1 November 2016 | 500MB |
| Telstra | 7 April 2016 till 31 October 2016 | 500MB | |
| Bangladesh | Bangalink | 7 April 2016 | 500MB |
| Cambodia | Cellcard | 7 April 2016 | 500MB |
| Metfone | 17 December 2019 | 500MB | |
| Hong Kong | HKT | 7 April 2016 until 13 December 2018 | 500MB |
| Hutchinson 3 | 2 May 2018 | 500MB | |
| Smartone | 24 May 2019 | 500MB | |
| India | Aircel | 7 April 2016 | 500MB |
| Bharti Airtel | 1 March 2018 | 500MB | |
| Reliance | 7 April 2016 till 28 February 2018 | 500MB | |
| Indonesia | Hutchison | 16 October 2017 | 500MB |
| Telkomsel | 7 April 2016 - 30 September 2016 | 500MB | |
| Indosat Ooredoo | 01 October 2016 | 500MB | |
| Laos | Beeline | 7 April 2016 till 24 December 2016 | 500MB |
| Lao Telecommunications | 26 June 2019 | 500MB | |
| Unitel | 17 December 2019 | 500MB | |
| Philippines | Smart | 7 April 2016 | 500MB |
| Singapore | StarHub | 7 April 2016 | 500MB |
| Singtel | 03 January 2019 | 500MB | |
| South Korea | SK Telecom | 7 April 2016 | 500MB |
| KT | 06 February 2017 | 500MB | |
| Taiwan | Taiwan Mobile | 7 April 2016 | 500MB |
| Chunghwa | 3 July 2019 | 500MB | |
| Thailand | AIS | 5 December 2018 | 500MB |
| True Move | 7 April 2016 | 500MB | |
| DTAC | 17 January 2020 | 500MB |
| Country | Preferred Roaming Operator | Effective Date | Fair Use Quota (per-day) |
| Albania | Vodafone | 7 April 2016 | 500MB |
| Argentina | Movistar | 13 September 2019 | 500MB |
| Austria | Hutchison 3 | 16 October 2017 | 500MB |
| Belgium | BASE | 10 January 2018 | 500MB |
| Brazil | Vivo | 2 December 2019 | 500MB |
| Brunei | DST | 5 December 2018 | 500MB |
| Progresif Cellular | 6 June 2017 | 500MB | |
| Bulgaria | VIVACOM | 5 February 2018 | 500MB |
| Canada | Bell | 7 April 2016 | 500MB |
| Telus | 7 April 2016 | 500MB | |
| China | China Unicom | 7 April 2016 | 500MB |
| Croatia | Hrvatski Telekom | 1 August 2018 | 500MB |
| Czech Republic | O2 | 2 July 2018 | 500MB |
| Vodafone | 7 April 2016 | 500MB | |
| Denmark | Hutchison 3 | 16 October 2017 | 500MB |
| Egypt | Orange | 5 December 2018 | 500MB |
| Vodafone | 7 April 2016 | 500MB | |
| France | Bougyues Telecom | 01-Nov-17 | 500MB |
| Free Mobile | 2 July 2018 | 500MB | |
| Finland | DNA | 1 Aug 2016 | 500MB |
| Germany | O2 (Telefonica) | 1 March 2017 | 500MB |
| Ghana | Vodafone | 1 Sept 2016 | 500MB |
| Ghana | Vodafone | 1 Sept 2016 | 500MB |
| Greece | Wind Hellas | 02 Oct 2017 | 500MB |
| Vodafone | 15 May 2017 till 01 Oct 2017 | 500MB | |
| Hungary | Vodafone | 1 Sept 2016 | 500MB |
| Iceland | Nova | 1 Aug 2016 | 500MB |
| Ireland | EIR | 5 February 2018 | 500MB |
| Vodafone | 7 April 2016 | 500MB | |
| Italy | Vodafone | 1 Sept 2016 | 500MB |
| Japan | NTT Docomo | 7 April 2016 | 500MB |
| SoftBank | 2 May 2018 | 500MB | |
| Kazakhstan | KaR-Tel LLP (Beeline) | 1 July 2016 | 500MB |
| Latvia | Bite | 1 June 2018 | 500MB |
| Lithuania | Bite | 1 June 2018 | 500MB |
| Macau | CTM | 7 April 2016 – 11 June 2019 | 500MB |
| Hutchison | 11 June 2019 | 500MB | |
| Malta | Vodafone | 7 April 2016 - 30 December 2020 | 500MB |
| Mongolia | Mobicom | 5 February 2018 | 500MB |
| Montenegro | Mtel | 1 July 2016 | 500MB |
| Myanmar | MPT | 3 April 2017 | 500MB |
| Mytel | 17 December 2019 | 500MB | |
| Nepal | Ncell | 3 Aug 2017 | 500MB |
| Netherlands | Vodafone | 7 April 2016 | 500MB |
| Telekom | 15 July 2020 | 500MB | |
| New Zealand | Two Degrees | 7 April 2016 | 500MB |
| Spark | 13 November 2019 | 500MB | |
| Vodafone | 7 April 2016 | 500MB | |
| Oman | Omantel | 1 July 2016 | 500MB |
| Pakistan | Telenor | 1 Aug 2016 | 500MB |
| Poland | P4 | 1 July 2016 | 500MB |
| Plus | 7 August 2018 | 500MB | |
| Portugal | NOS | 2 July 2018 | 500MB |
| Vodafone | 1 March 2017 | 500MB | |
| Qatar | Vodafone | 7 April 2016 | 500MB |
| Romania | Vodafone | 7 April 2016 | 500MB |
| Russia | Beeline | 1 July 2016 | 500MB |
| Saudi Arabia | Zain | 1 July 2016 | 500MB |
| South Africa | Vodacom | 1 Sept 2016 | 500MB |
| Spain | Movistar (Telefonica) | 1 Aug 2016 | 500MB |
| Vodafone | 14 Feb 2020 | 500MB | |
| Sri Lanka | Dialog | 10-Nov-17 | 500MB |
| Hutchison 3 | 16 Oct 2017 | 500MB | |
| Sweden | Hutchison 3 | 16 Oct 2017 | 500MB |
| Switzerland | Salt | 1 August 2018 | 500MB |
| Sunrise | 6 July 2017 | 500MB | |
| Timor-Leste | Telemor | 4 October 2019 | 500MB |
| Turkey | Vodafone | 7 April 2016 | 500MB |
| Ukraine | Lifecell | 6 July 2017 | 500MB |
| United Arab Emirates | DU | 3 Jun 2019 | 500MB |
| United Kingdom | Hutchison 3 | 4 December 2017 | 500MB |
| O2 | 1 August 2017 | 500MB | |
| Vodafone | 7 April 2016 till 28 January 2019 | 500MB | |
| United States | AT & T | 1 October 2018 | 500MB |
| Vietnam | Vietnamobile | 1 October 2018 | 500MB |
| Vinaphone | 1 October 2018 | 500MB | |
| Viettel | 1 October 2018 | 500MB | |
| Vietnamobile | 13 Nov 2017 till 30 Sept 2018 | 250MB | |
| Vinaphone | 4 Dec 2017 till 30 Sept 2018 | 250MB | |
| Viettel | 13 Nov 2017 till 30 Sept 2018 | 250MB | |
| Viettel | 26 Aug 2016 till 12 Nov 2017 | 10MB |
| Country | Local Time of the Capital City | |
| Non-Day Light Saving Period | Day Light Saving Period | |
| Albania | Midnight | 01:00 (1am next day) |
| Australia | 23:00 (11pm) | Midnight |
| Austria | Midnight | 01:00 (1am next day) |
| Bangladesh | Midnight | N/A |
| Belgium | Midnight | 01:00 (1am next day) |
| Brunei | Midnight | N/A |
| Bulgaria | Midnight | 01:00 (1am next day) |
| Cambodia | Midnight | N/A |
| Canada | 23:00 (11pm) | Midnight |
| China | Midnight | N/A |
| Croatia | Midnight | 01:00 (1am next day) |
| Czech Republic | Midnight | 01:00 (1am next day) |
| Denmark | Midnight | 01:00 (1am next day) |
| Egypt | Midnight | N/A |
| Finland | Midnight | 01:00 (1am next day) |
| France | Midnight | 01:00 (1am next day) |
| Germany | Midnight | 01:00 (1am next day) |
| Ghana | Midnight | N/A |
| Greece | Midnight | 01:00 (1am next day) |
| Hong Kong | Midnight | N/A |
| Hungary | Midnight | 01:00 (1am next day) |
| Iceland | Midnight | N/A |
| India | Midnight | N/A |
| Indonesia | Midnight | N/A |
| Ireland | Midnight | 01:00 (1am next day) |
| Italy | Midnight | 01:00 (1am next day) |
| Japan | Midnight | N/A |
| Kazakhstan | Midnight | N/A |
| Laos | N/A | N/A |
| Macau | Midnight | N/A |
| Malta | Midnight | 01:00 (1am next day) |
| Mongolia | Midnight | N/A |
| Montenegro | Midnight | N/A |
| Myanmar | Midnight | N/A |
| Nepal | Midnight | N/A |
| Netherlands | Midnight | 01:00 (1am next day) |
| New Zealand | 23:00 (11pm) | Midnight |
| Oman | Midnight | N/A |
| Pakistan | Midnight | N/A |
| Philippines | Midnight | N/A |
| Poland | Midnight | 01:00 (1am next day) |
| Portugal | Midnight | 01:00 (1am next day) |
| Qatar | Midnight | N/A |
| Romania | Midnight | 01:00 (1am next day) |
| Russia | Midnight | N/A |
| Saudi Arabia | Midnight | N/A |
| Singapore | Midnight | N/A |
| South Africa | Midnight | N/A |
| South Korea | Midnight | N/A |
| Spain | Midnight | 01:00 (1am next day) |
| Sri Lanka | Midnight | N/A |
| Sweden | Midnight | 01:00 (1am next day) |
| Switzerland | Midnight | 01:00 (1am next day) |
| Taiwan | Midnight | N/A |
| Thailand | Midnight | N/A |
| Turkey | Midnight | N/A |
| United Kingdom | Midnight | 01:00 (1am next day) |
| United States | 23:00 (11pm) | Midnight |
| Ukraine | Midnight | 01:00 (1am next day) |
| Vietnam | Midnight | N/A |
Each of the validity period referred to in paragraphs (a) and (b) above is referred to as “Daily Validity Period”.
Updated: 30 December 2020