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Stay connected with free data when you travel

Your postpaid plan now comes with roaming data at no extra charge!! Simply activate international roaming before you travel and connect to our preferred roaming partner to take advantage of this offer.

Valid for all data services
Available in 12 countries
No charge for Roam-Onz quota

Roam-Onz is available at these 12 countries

Country
 Preferred Roaming Operator Handset display
?
The handset display will appear on your mobile phone’s display, indicating that you are connected to our roaming partner.
Australia
Optus
YES OPTUS / Optus AU
Bangladesh
Banglalink
Banglalink / BGDBL / Sheba
Cambodia
Cellcard
Cellcard / MobiTel / 456-01
Metfone
Viettel (Metfone) / 45608
Hong Kong
Hutchison 3
Hutchison 3
Smartone
SmarTone HK
India
Bharti Airtel
airtel
Indonesia
Hutchison 3
3 / IND HCPT / IND 89 / 510 89
Indosat Ooredoo
INDSATOREEDO / INDOSAT
Laos
Lao Telecom
Lao Telecom / LAO GSM
Unitel
UNITEL / 45703
Philippines
Smart
SMART
Singapore
StarHub
STARHUB / SGP05 / 525-05
Singtel
Singtel
South Korea
KT
KT
SK Telecom
SK Telecom
Taiwan
Taiwan Mobile
TW Mobile / Taiwan Mobile
Chunghwa
Chunghwa
Thailand
True Move
TRUE / TH3G+ / True-H 3G+ /52000
AIS
AIS / AWN
DTAC
DTAC

How to enjoy Roam-Onz

Roam-Onz™ is automatically activated for all eligible customers. Just make sure you meet the following requirements.

  1. Be on an eligible plan.

  2. Activate international roaming.

    How to activate

  3. Connect to our preferred roaming operators

Eligible Rate Plans Roam-Onz quota
P68 500MB / month
P79 1GB / month
P99 3GB / month
i90, Ultimate Device 90, U Premium 5GB / month
i130, Ultimate Device 130, U Platinum 8GB / month

How to select our preferred roaming operators

Operating system:
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  1. Go to Settings > Wireless and Networks > More settings

  2. Select Mobile Networks

  3. Under Network Operators, select Search Networks

  4. Select our preferred roaming operators

  1. Go to Settings > Carrier

  2. UNCHECK the Automatic option – a list of available operators will be shown

  3. Select our preferred roaming operators

  1. Go to Settings > Mobile Network

  2. Under Network Selection, select Manual

  3. Select our preferred roaming operators

  1. Go to Settings > Network Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

  1. Go to Options > Network and Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

Out of data? No Worries!
Add on more data quota with U Data Roam!

Just leave your data settings on and once you run out of Roam-Onz data, you will be automatically subscribed to a U Data Roam package.

Don’t need U Data Roam? Here’s how you can turn off your Data Roaming to avoid being automatically subscribed.

  1. Tap on “Settings”

  2. Select “Cellular or Mobile Data”

  3. Select “Cellular Data Options or Mobile Data Options”

  4. Slide off “Data Roaming” & disable "LTE" service

Get the complete details on U Data Roam
Learn More
FAQs T&C
Filter:
Roam-Onz Global™

Roam-Onz™

It will automatically trigger subscription of U Data Roam 10 (UDR10). It is a chargeable service at only RM10 per-day, per-country.

Please turn OFF “Data Roaming” in your phone settings before Roam-Onz quota is exhausted.

There is no need to unsubscribe UDR10; it expires automatically at the end of the day (roaming country time).

Filter:
Roam-Onz Global™

Roam-Onz™

General

  1. The Roam-Onz™ Promotion (“Promotion”) is a data roaming offer which provides you with data quota (which is separate and in addition to your domestic data quota) on roaming at selected countries at no additional charge. This Promotion is not applicable for voice and SMS service.

  2. The Promotion is available to P68, P70, P78, P79, P98, P99, i90, i130, UD90, UD130, U Premium and U Platinum U Mobile postpaid subscribers (principal lines only).

  3. The Promotion is not applicable for member and supplementary lines.

  4. The Promotion cannot be transferred to any other mobile numbers.

  5. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.

  6. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.

  7. The Promotion cannot be combined with any other offers unless expressly stated.

  8. The Promotion is available from 16 May 2017 until 31 Dec 2020 (“Promotion Period”).


Activation and Charges

  1. To enjoy the Promotion you have to:

    1. activate your international roaming service before you travel; and
    2. manually connect to either one of the preferred roaming operator’s networks when you are on roaming at the respective countries:


    No. County Preferred Roaming Operator Effective Date
    1 Australia Optus 1 November 2016
    Telstra 7 April 2016 till 31 October 2016
    2 Bangladesh Bangalink 7 April 2016
    3 Cambodia Cellcard 7 April 2016
    Metfone 17 December 2019
    4 Hong Kong HKT 7 April 2016 till 13 December 2018
    Hutchison 3 2 May 2018
    Smartone 24 May 2019
    5 India Aircel 7 April 2016 till 1 April 2018
    Bharti Airtel 1 March 2018
    Reliance 7 April 2016 till 28 Feb 2018
    6 Indonesia Hutchison 16 October 2017
    Telkomsel 7 April 2016 till 30 September 2016
    Indosat Ooredoo 01 October 2016
    7 Laos Beeline Temporarily Unavailable
    Lao Telecommunications 26 June 2019
    Unitel 17 December 2019
    8 Philippines Smart 7 April 2016
    9 Singapore StarHub 7 April 2016
    Singtel 3 January 2019
    10 South Korea SK Telecom 7 April 2016
    KT 06 February 2017
    11 Taiwan Taiwan Mobile 7 April 2016
    Chunghwa 3 July 2019
    12 Thailand AIS 19 December 2018
    True Move 7 April 2016
    DTAC 17 January 2020

  2. If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to.

  3. Once you connect to the network above based on the country you are in, you may use your data quota allocated based on your existing postpaid plans (“Roam-Onz Quota”). For example, if you are subscribed to P99 plan, your Roam-Onz™ Quota is 3GB. You may continue to use the Roam-Onz Quota on roaming at the countries listed above if you are connected to the preferred roaming operator’s network.

  4. You may check your Roam-Onz™ Quota’s usage while on roaming by

    1. Dialing *118#; or

    2. using the MyUMobile App

  5. Upon full utilisation of your Roam-Onz™ Quota:

    1. we will notify you via SMS and your Roam-Onz™ service is no longer applicable until the quota is refreshed at the next billing cycle

    2. if you continue to use data roaming, you will automatically subscribe to the daily U Data Roam service (UDR10). The UDR10 is chargeable at RM10 per-day per-country subject to UDR10’s terms and conditions which are accessible at http://www.u.com.my/tnc/150.

  6. The mobile internet roaming service is subject to the preferred roaming operator’s network availability.


Version : 14 February 2020
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