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YOUR TICKET TO ROAM THE WORLD
WITH

Roam-Onz Global™ is your passport to worry-free roaming in 36 destinations across 5 continents. Roam-Onz Global™ is available exclusively
with Unlimited HERO P139 postpaid plan to give you 3GBs of roaming data every month at no extra charge - perfect for world travellers like you.


has got you covered in
36 destinations across 5 continents!

Preferred Roaming Operator

Optus


Handset display

Optus

Preferred Roaming Operator

Hutchison 3


Handset display

3 AT

Preferred Roaming Operator

Banglalink


Handset display

Banglalink / BGDBL

Preferred Roaming Operator

Progresif / DST


Handset display

PCSB / B-Mobile / DST

Preferred Roaming Operator

Cellcard


Handset display

Cellcard / CamGSM

Preferred Roaming Operator

Bell / Telus


Handset display

Bell / Telus

Preferred Roaming Operator

China Unicom


Handset display

China Unicom

Preferred Roaming Operator

Hutchison 3


Handset display

3 DK

Preferred Roaming Operator

Orange


Handset display

EGY MobiNiL

Preferred Roaming Operator

Free Mobile / Bouygues


Handset display

Free / Bouygtel

Preferred Roaming Operator

Hutchison 3


Handset display

Hutchison 3

Preferred Roaming Operator

Bharti Airtel


Handset display

airtel

Preferred Roaming Operator

Hutchison 3 / Indosat


Handset display

3 / Indosat

Preferred Roaming Operator

EIR


Handset display

Meteor

Preferred Roaming Operator

Vodafone / Wind Tre


Handset display

Vodafone IT / 3 ITA

Preferred Roaming Operator

SoftBank


Handset display

SoftBank

Preferred Roaming Operator

Beeline


Handset display

Beeline

Preferred Roaming Operator

Bite


Handset display

Bite LV

Preferred Roaming Operator

Bite


Handset display

Bite LT

Preferred Roaming Operator

MPT


Handset display

MPT

Preferred Roaming Operator

Vodafone


Handset display

Vodafone NL

Preferred Roaming Operator

Telenor


Handset display

Telenor PK

Preferred Roaming Operator

SMART


Handset display

SMART

Preferred Roaming Operator

P4


Handset display

P4 / Play / PLUS GSM

Preferred Roaming Operator

Beeline


Handset display

Beeline

Preferred Roaming Operator

Zain


Handset display

Zain SA

Preferred Roaming Operator

StarHub / Singtel


Handset display

StarHub / Singtel

Preferred Roaming Operator

KTF / SK Telecom


Handset display

KT / SK Telecom

Preferred Roaming Operator

Hutchison 3


Handset display

Hutch

Preferred Roaming Operator

Hutchison 3


Handset display

3 SE

Preferred Roaming Operator

Taiwan Mobile


Handset display

TW MOBILE / TWN GSM

Preferred Roaming Operator

True Move / AWN


Handset display

TRUE / TH3G+ / AWN

Preferred Roaming Operator

Hutchison 3


Handset display

3 UK

Preferred Roaming Operator

Lifecell


Handset display

Lifecell

Preferred Roaming Operator

AT&T


Handset display

AT&T

Preferred Roaming Operator

Vietnamobile / Viettel


Handset display

Vietnamobile / Viettel

Roam-Onz Global™ is available exclusively with Unlimited HERO P139 postpaid plan. Sign up before 28 February 2019 to enjoy 24 months free data for roaming in
36 destinations across 5 continents.

Roam-Onz Global™ is automatically activated for all eligible customers. Just make sure you meet the following requirements.

  1. Be on the Unlimited HERO
    P139 postpaid customers. Not on it yet?

    Sign Up Now

  2. Activate international
    roaming.

    How to activate

  3. Connect to our preferred
    roaming operators

Operating system:
-

  1. Go to Settings > Wireless and Networks > More settings

  2. Select Mobile Networks

  3. Under Network Operators, select Search Networks

  4. Select our preferred roaming operators

  1. Go to Settings > Carrier

  2. UNCHECK the Automatic option – a list of available operators will be shown

  3. Select our preferred roaming operators

  1. Go to Settings > Mobile Network

  2. Under Network Selection, select Manual

  3. Select our preferred roaming operators

  1. Go to Settings > Network Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

  1. Go to Options > Network and Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

Out of data? No Worries!
Add on more data quota with U Data Roam!

Just leave your data settings on and once you run out of Roam-Onz data, you will be automatically subscribed to a U Data Roam package.

Don’t need U Data Roam? Here’s how you can turn off your Data Roaming to avoid being automatically subscribed.

  1. Tap on “Settings”

  2. Select “Cellular or Mobile Data”

  3. Select “Cellular Data Options or Mobile Data Options”

  4. Slide off “Data Roaming”

Get the complete details on U Data Roam

Learn More

Stay connected with free data when you travel

Your postpaid plan now comes with roaming data at no extra charge!! Simply activate international roaming before you travel and connect to our preferred roaming partner to take advantage of this offer.

Valid for all data services
Available in 12 countries
No charge for Roam-Onz quota

Roam-Onz is available at these 12 countries

Country
 Preferred Roaming Operator Handset display
?
The handset display will appear on your mobile phone’s display, indicating that you are connected to our roaming partner.
Australia
Optus Optus
Bangladesh
Banglalink Banglalink / BGDBL / Sheba
Cambodia
Cellcard Cellcard / MobiTel / MT-KHM / MobiTel KHM / KHM 01 / 456-01
Hong
Kong
Hutchison 3 Hutchison 3
India
Bharti Airtel airtel
Indonesia
Hutchison 3 3 / IND HCPT / IND 89 / 510 89
Indosat Ooredoo INDSATOREEDO / INDOSAT
Laos
Beeline Tigo Lao / Tigo / Beeline / Laos / 45708
Philippines
Smart SMART
Singapore
StarHub STARHUB / SGP05 / 525-05
Singtel Singtel
South
Korea
KTF / SK Telecom Olleh / SK Telecom / KOR SK Telecom / 450 05
Taiwan
Taiwan Mobile TAIWAN MOBILE / TW MOBILE / TWN GSM / PACIFIC / TWN GSM1800 / TWN97 / ROC 97 / 466 97 / TW 97 / TCC
Thailand
True Move TRUE / TH3G+ / True-H 3G+ /52000

How to enjoy Roam-Onz

Roam-Onz™ is automatically activated for all eligible customers. Just make sure you meet the following requirements.

  1. Be on an eligble plan.

  2. Activate international roaming.

    How to activate

  3. Connect to our preferred roaming operators

Eligible Rate Plans Roam-Onz quota
P68 500MB / month
P79 1GB / month
P99 3GB / month
i90, Ultimate Device 90, U Premium 5GB / month
i130, Ultimate Device 130, U Platinum 8GB / month

How to select our preferred roaming operators

Operating system:
-

  1. Go to Settings > Wireless and Networks > More settings

  2. Select Mobile Networks

  3. Under Network Operators, select Search Networks

  4. Select our preferred roaming operators

  1. Go to Settings > Carrier

  2. UNCHECK the Automatic option – a list of available operators will be shown

  3. Select our preferred roaming operators

  1. Go to Settings > Mobile Network

  2. Under Network Selection, select Manual

  3. Select our preferred roaming operators

  1. Go to Settings > Network Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

  1. Go to Options > Network and Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

Out of data? No Worries!
Add on more data quota with U Data Roam!

Just leave your data settings on and once you run out of Roam-Onz data, you will be automatically subscribed to a U Data Roam package.

Don’t need U Data Roam? Here’s how you can turn off your Data Roaming to avoid being automatically subscribed.

  1. Tap on “Settings”

  2. Select “Cellular or Mobile Data”

  3. Select “Cellular Data Options or Mobile Data Options”

  4. Slide off “Data Roaming”

Get the complete details on U Data Roam
Learn More
FAQs T&C
Filter:
Roam-Onz Global™

Roam-Onz™

It will automatically trigger subscription of U Data Roam 10 (UDR10). It is a chargeable service at only RM10 per-day, per-country.

Please turn OFF “Data Roaming” in your phone settings before Roam-Onz quota is exhausted.

There is no need to unsubscribe UDR10; it expires automatically at the end of the day (roaming country time).

Filter:
Roam-Onz Global™

Roam-Onz™

General
  1. The Roam-Onz™ Promotion (“Promotion”) is a data roaming offer which provides you with data quota (which is separate and in addition to your domestic data quota) on roaming at selected countries at no additional charge. This Promotion is not applicable for voice and SMS service.
  2. The Promotion is available to P68, P70, P78, P79, P98, P99, i90, i130, UD90, UD130, U Premium and U Platinum U Mobile postpaid subscribers (principal lines only).
  3. The Promotion is not applicable for member and supplementary lines.
  4. The Promotion cannot be transferred to any other mobile numbers.
  5. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.
  6. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.
  7. The Promotion cannot be combined with any other offers unless expressly stated.
  8. The Promotion is available from 16 May 2017 until 31 Dec 2018 (“Promotion Period”).

Activation and Charges
  1. To enjoy the Promotion you have to:
    1. activate your international roaming service before you travel; and
    2. manually connect to either one of the preferred roaming operator’s networks when you are on roaming at the respective countries:

    No. County Preferred Roaming Operator Effective Date
    1 Australia Optus 1 November 2016
    Telstra 7 April 2016 till 31 October 2016
    2 Bangladesh Bangalink 7 April 2016
    3 Cambodia Cellcard 7 April 2016
    4 Hong Kong Hutchison 3 2 May 2018
    5 India Aircel 7 April 2016 till 1 April 2018
    Bharti Airtel 1 March 2018
    Reliance 7 April 2016 till 28 Feb 2018
    6 Indonesia Hutchison 16 October 2017
    Telkomsel 7 April 2016 till 30 September 2016
    Indosat Ooredoo 01 October 2016
    7 Laos Beeline 7 April 2016 till 24 Dec 2018
    8 Philippines Smart 7 April 2016
    9 Singapore StarHub 7 April 2016
    Singtel 3 January 2019
    10 South Korea SK Telecom 7 April 2016
    KTF 06 February 2017
    11 Taiwan Taiwan Mobile 7 April 2016
    12 Thailand AWN 19 December 2018
    True Move 7 April 2016

  2. If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to.
  3. Once you connect to the network above based on the country you are in, you may use your data quota allocated based on your existing postpaid plans (“Roam-Onz Quota”). For example, if you are subscribed to P99 plan, your Roam-Onz™ Quota is 3GB. You may continue to use the Roam-Onz Quota on roaming at the countries listed above if you are connected to the preferred roaming operator’s network.
  4. You may check your Roam-Onz™ Quota’s usage while on roaming by
    1. Dialing *118#; or
    2. using the MyUMobile App
  5. Upon full utilisation of your Roam-Onz™ Quota:
    1. we will notify you via SMS and your Roam-Onz™ service is no longer applicable until the quota is refreshed at the next billing cycle
    2. if you continue to use data roaming, you will automatically subscribe to the daily U Data Roam service (UDR10). The UDR10 is chargeable at RM10 per-day per-country subject to UDR10’s terms and conditions which are accessible at http://www.u.com.my/tnc/150.
  6. The mobile internet roaming service is subject to the preferred roaming operator’s network availability.

Updated: 03 January 2019
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