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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

eSIM

eSIM is an embedded SIM that’s built into a tiny chip within the device which allows it to download and install U Mobile’s profile. With eSIM, you no longer need a physical SIM Card to make calls, SMS and use data.

U Mobile eSIM is open and available to all newly registered U Mobile Postpaid customers.

Existing subscribers can request for an eSIM by replacing (SIM Replacement) their Physical SIM to an eSIM at the nearest U Mobile Stores.

  • For SIM replacement, prevailing charges applies.

U Mobile eSIM is not chargeable for all newly registered U Mobile postpaid customers.

For eSIM replacements, a prevailing charge of RM10 applies.

 Currently, U Mobile eSIM supports the following devices :

  • Apple iPhone X series (XR, XS and XS Max)
  • Apple iPhone 11 series (11, 11 Pro and 11 Pro Max)

You can walk into the nearest U Mobile Stores and request for an eSIM for your eSIM enabled device. Other U Mobile Stores (authorised partners/dealers) will be available in the near future, actual dates to be announced later.

Upon completing your registration at a U Mobile Stores, you will be given a U Mobile Activation Kit. This Activation Kit contains a unique QR Code which can be scanned by the eSIM device.

* Ensure Device has internet connection or is connected to WiFi throughout the process.

* Ensure iPhone is updated to iOS 12.1.1 and above.


For iOS users :
Step 1 : Go to Settings and Tap on Cellular or Mobile Data
Step 2 : Tap on Add Cellular Plan or Add Data Plan
Step 3 : Scan the QR Code provided.
Step 4 : Tap on Add Cellular Plan or Add Data Plan to Download & Install the Profile.

For more information, you may refer to the manufacturer’s website : https://support.apple.com/en-my/HT209044

Note : As a security feature, the QR code provided is only valid for one-time download.

Kindly ensure that the Device has internet connection or is connected to WiFi throughout the process, and that the iPhone OS is updated to iOS 12.1.1 and above.

You may attempt to download again by scanning the QR code on the Activation Kit. If the problem persists, please walk in to any U Mobile Stores for assistance or call our contact center to obtain the Activation Code for manual entry.

Yes, you may walk in to the nearest U Mobile Stores and request for eSIM replacement. Prevailing charges applies.

U Mobile eSIM profile is non-transferable to another device. Any change in device will require a new QR code. Please walk-in to the nearest U Mobile Stores and request for a new eSIM QR Code. Do note that, this will be treated as an eSIM Replacement and prevailing charges applies.

For eSIM, any change in device will require a new QR code (eSIM replacement treatment). In this case, you may use the dedicated nano-SIM slot available in your iPhone.