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GoInsure 3

No. GoInsure 3 is only offered to principal line holders for U Mobile postpaid subscriber and prepaid account holder.


Each eligible customer can only purchase one GoInsure 3 policy at one time.

You can make a nomination by downloading the nomination form from www.chubb.com/my-goinsure and submitting the duly completed form via email to Chubb at goinsure.MY@chubb.com.

Chubb shall remit the benefit amount directly to you except for accidental death benefit and bereavement benefit, where the benefit amount will be payable to your nominee, or if there is no such nominee, to the person that Chubb is required to pay under the law.

Accidental death/disability/bereavement benefits

  1. If you have other personal accident policies, in addition to GoInsure 3, you or your nominee/beneficiary may submit a claim for accidental death/disability under every personal accident policy you are subscribed to including GoInsure 3.

  2. As an illustration, if you have an existing personal accident policy issued by Insurer company A and you purchased GoInsure 3, your nominee or beneficiary can claim the benefit under both, from your personal accident policy issued by company A and your GoInsure 3, in the event of your death due to an accident.

Medical expenses
  1. You can only claim up to the amount that has been spent for medical expenses only.

  2. If you have submitted a claim for medical expenses under another personal accident policy, Chubb will only reimburse you the excess amount which are irrecoverable from such other source.

  3. As an illustration, if you have an existing personal accident policy issued by company A with a coverage limit of RM500, and you have subscribed to GoInsure 3, you can claim for medical expenses due to any accident (i.e. if the sum is RM900) suffered by you in the following manner:

    1. RM500 from the personal accident policy under company A; and

    2. balance of RM400 from Chubb under your GoInsure 3.

Claim for accidental death/permanent disablement benefits

Your GoInsure 3 will be immediately terminated upon Chubb’s payment of the benefits due under the accidental death or permanent disablement benefits.


Claim for other benefits
  1. The GoInsure 3 will not be terminated upon Chubb’s payment of the benefits due.

  2. The claim will be based on a reimbursement basis per accident and must not exceed the sum assured.

  3. As an illustration, if you are subscribed to GoInsure 3 and you received medical treatment with the total cost of RM 400 for bodily injury resulting from an accident, you can only submit a claim of a maximum amount of RM 400 only, which is the actual cost of the medical expenses. In this case, the actual claim amount will be lower than the sum assured of RM 500 for accidental medical expenses per accident under your GoInsure 3.

If your claim is payable under the GoInsure 3, Chubb will remit the benefit payment within 14 working days from the day the claim is approved, subject to Chubb’s receipt of full and complete documentation and information required.

You must submit all claims directly to Chubb by downloading the claim form from www.chubb.com/my-goinsure and emailing the duly completed form to Chubb at goinsure.MY@chubb.com

You may contact Chubb’s customer careline at 03-20583198 from 8.30am to 5.15pm on business days or via email at goinsure.MY@chubb.com

  1. No. The GoInsure 3 will be automatically terminated upon termination of your U Mobile account.

  2. Upon termination of the GoInsure 3, you will be entitled to receive coverage until the expiry of the coverage period of such terminated GoInsure 3.

  3. As an illustration, if your GoInsure 3 is effective on 1 May 2020 and your U Mobile account is terminated on 7 May 2020, your GoInsure 3 will be continued until 30 May 2020 (i.e. the expiry date of the GoInsure 3 coverage).

You can submit your claim after your GoInsure 3 is cancelled for any accident that occurred during the GoInsure 3 coverage period subject to your claim limit.