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HUAWEI 1+1 Year Warranty

Any purchase of HUAWEI devices made from 1st July to 30th September 2019 are entitled for the 1+1 year warranty. Customers are required to log-in to HUAWEI HiCare app (pre-installed in the HUAWEI devices) to claim for the extended warranty.

For U Mobile customers, the eligible models are HUAWEI P30, P30 Pro, Mate 20, Mate 20 Pro and nova 3i.

Kindly ensure that you have claimed the extended warranty via the HUAWEI HiCare app before you walk-in to the service centre. You are required to show the official receipt from U Mobile if needed.

Please refer to the list below for nationwide HUAWEI service centres:

Service Center Name Address City Postcode State
*Customer Service Center - TOM Terengganu A39, Jalan Molek 1/5A ,Taman Molek, Johor Bahru 81100 Johor
*Customer Service Center - TOM JB Lot 3927, Tingkat Bawah, Jalan Air Jernih, Terengganu 20100 Kuala Terengganu
*Customer Service Center - Hello KL Lot 1.03 & Lot. 1.04, 1st Floor, Podium Block, Plaza Berjaya, No. 12, Jalan Imbi, Kuala Lumpur 55100 Kuala Lumpur
*Customer Service Center - TOM KL Lot no. 5.100.00 Level 5, Pavilion Elite Kuala Lumpur, 168, Jalan Bukit Bintang, Kuala Lumpur 55100 Kuala Lumpur
*Customer Service Center - TOM Prai Lot A. Ixora Hotel, Ground Floor, 3096, Jalan Baru,Bandar Perai Jaya, Prai 13600 Penang
*Customer Service Center - Hello Penang 2A, Ground Floor, Brown Road, Penang 13600 Penang
*Customer Service Center - TOM Ipoh L1-R-3, No 3 De Garden Persiaran Medan Ipoh, Medan Ipoh, Ipoh 34000 Perak
*Customer Service Center - Axxon Tech Kota Kinabalu Lot 3-14, Tingkat 3, Block C, Kompleks Karamunsing, Jalan Tunku Abdul Rahman, Kota Kinabalu 88000 Sabah
*Customer Service Center - Axxon Tech Kuching One TJ ICT Shopping Complex, Lot 14665, Unit 1.2, Jalan Stutong, Kuching 93350 Sarawak
*Customer Service Center - Axxon Tech Kuantan B12, Ground Floor, Lorong Haji Ahmad 10, Kuantan 25300 Pahang
*Customer Service Center - Axxon Tech PJ Lot LG2.71, LG2 Floor, Sunway Pyramid, NO.3, Jalan PJS 11/15, Bandar Sunway, Petaling Jaya 46150 Selangor
*Customer Service Center - TOM Alor Setar 2-08 & 2-09, No. 1, Aman Central, Lebuhraya Darul Aman, Alor Setar 05100 Kedah
*Customer Service Center - TOM Batu Pahat No.12, Jalan Persiaran Flora Utama, Taman Flora Utama, Batu Pahat 83000 Johor
*Customer Service Center - AXXON TECH – Seremban UG61,UG Floor, Terminal One Shopping Centre, Seremban 70000 Negeri Sembilan

For more information in regards to HUAWEI warranty policy, kindly go to a https://consumer.huawei.com/my/support/warranty-policy/