• Home
  • Support
  • Self Help
  • Upgrade Prepaid To Postpaid
Upgrade Now

Upgrade To Postpaid For The Ultimate Unlimited Experience!Upgrade To Postpaid For The Ultimate Unlimited Experience!

Surf at high-speed
Surf At
High-Speed
Snap, stream, social and
share all you want with
Unlimited High-Speed Data
for all apps.
Call all day
Call all
day
Now you can make
Unlimited Calls to all networks.
Sharing is caring
Sharing is
Caring
Get up to 50GB hotspot data
to share with your friends
and family.
Stay active 24/7
Stay Active
24/7
Skip the hassle of
topping up to keep your
account active.
Use first pay later
Use first,
pay later
Pay only the advance access
fee & monthly fee when you
receive your 1st monthly bill.
The perks are endless
Carry forward
unused credit
Carry forward your remaining
prepaid credit balance (up to
RM150) to offset your monthly
postpaid bill.

Find Your Giler Postpaid Plans Here:Find Your Giler Postpaid Plans Here:

Limited
Time
Offer
GX50 RM50 40/month
Unlimited Data
Unlimited Calls
to all networks
5GB hotspot
LEARN MORE
GX68 RM68/month
Unlimited Speed
Unlimited Data
Unlimited Calls
to all networks
5GB hotspot
LEARN MORE
P79 RM79/month
20GB High-Speed Data
Unlimited Calls
to all networks
1GB Roam-Onz
12 Destinations
LEARN MORE
P99 RM99/month
Unlimited
High-Speed Data
Unlimited Calls
to all networks
3GB Roam-Onz
12 Destinations
30GB hotspot
LEARN MORE
P139 RM139/month
Unlimited
High-Speed Data
Unlimited Calls
to all networks
3GB Roam-Onz Global
36 Destinations
50GB hotspot
LEARN MORE

Ways To Upgrade:

SMS
UPGRADE VIA
SMS
Received an SMS from us?
Reply to the SMS & upgrade
to Postpaid.
via MyUMobile APp
UPGRADE VIA
MYUMOBILE APP
Selected user will receive
an app notification and can
upgrade right away! Just go
to subscriber rewards to
claim the offer.

Android iOS HUAWEI App Gallery AppGallery
Walk-In
WALK-IN TO
OUR STORES
It's really easy. Just walk-in
to the nearest U Mobile Store
around you and upgrade to
our Postpaid plans.

Find a Store Near Me
ONLINE
UPGRADE
ONLINE
Visit Online Store, select your
preferred device and
checkout. Then, fill in the
online form & wait for the
SMS confirmation.

Visit Online Store
FAQs T&C
Filter:

Prepaid to Postpaid

All U Mobile Prepaid subscribers with plans below are eligible:

  • UMI30
  • GT30
  • GX30
  • UMI36
  • UMI38
  • UMI48
  • UMI50

For this campaign, you may upgrade to Plans below from your existing prepaid plan:

  • Giler Unlimited GX50
  • Giler Unlimited GX68
  • HERO Postpaid 79
  • Unlimited HERO Postpaid 99
  • Unlimited HERO Postpaid 139

You may perform Prepaid to Postpaid upgrade from channels below:

If you are an existing U Mobile prepaid customer and you switch to U Mobile postpaid rate plan, you may retain your phone number. Any content subscription services which were part of your previous prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited.

Selected customers get to enjoy no upfront payment, instead you only need to pay the advance payment and first month payment when you receive your first bill.

Your bill cycle will be 21st of the month.

You can carry forward maximum RM150 to your new Postpaid account to offset your new bill.

Yes, you may walk-in to the nearest service centre to perform the downgrade.

Only selected Postpaid plans are eligible for supplementary line, which is

  1. HERO Postpaid P79
  2. Unlimited HERO Postpaid 99
  3. Unlimited HERO Postpaid 139

Each eligible principal line can sign up max of 3 supplementary lines.

Upgrade Prepaid to Postpaid

  1. By performing an upgrade from any U Mobile Prepaid plan (“Prepaid Plan”) to any U Mobile Postpaid plan (“Postpaid Plan”), you agree to be bound by all terms relating to the relevant service description, our Fair Usage Policy, Privacy Notice, the relevant Postpaid Plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.

  2. Prepaid Plan upgrade to Postpaid Plan

    1. You will be able to switch your existing Prepaid Plan to the Postpaid Plan by:

      1. clicking the ‘Upgdrade plan’ on the MyUMobile App; or

      2. walking into any of our U Mobile store;

      3. visiting our online store; or

      4. calling U Mobile customer service hotline.

    2. For clarity, we reserve the right to deny any request to switch your existing Prepaid Plan to the Postpaid Plan at our sole discretion.

    3. An SMS notification will be sent to you on the status of your upgrade request. If the upgrade is successful, your Prepaid Plan will be upgraded to the Postpaid Plan instantly upon receipt of the “successful upgrade” status.

    4. When you switch your existing Prepaid Plan a Postpaid Plan:

      1. you may retain your phone number registered under the existing Prepaid Plan;

      2. you are required to update your personal information through U Mobile website’s Self-Care or MyUMobile App to receive the first bill.

      3. any credit remaining in your Prepaid Plan account up to a maximum value of RM150.00, may be carried over to your Postpaid Plan to offset your subsequent Prepaid Plan bill payments. Any Prepaid Plan credit balance exceeding the sum of RM150 will be automatically forfeited;

      4. any remaining SMS, voice minutes and data allowance will be forfeited;

      5. any content subscription services in your Prepaid Plan will be automatically terminated except for your direct carrier billing (DCB) service subscription which will be carried forward to the Postpaid Plan;

      6. all free gifts, reward or benefits (free SMS, free MMS, loyalty benefits, birthday bonus and other related benefits) related to the Prepaid Plan will be forfeited; and

      7. the 1 month Advance Access Fee for the Postpaid Plan will be reflected in your first Postpaid Plan bill where you are normally required to pay 1 month Advance Access Fee and the current month’s charges.


  3. General

    1. We may change any of these Terms. Any such change will be announced on our website. It is your responsibility to check these Terms on our website and if you do not agree to any of the changes, you must immediately terminate your Postpaid Plan.

    2. To the extent permitted by law, we exclude all liability in connection with these Terms. You agree to release us from and indemnify us against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms; whether direct or indirect, special or consequential arising out of the Terms.

    3. In the event of any inconsistencies between these Terms and the terms and conditions of the Postpaid Plan, the terms and conditions of the Postpaid Plan will prevail to the extent of the inconsistency.

    4. These Terms are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from these Terms.


Version: 13 July 2021