With 5G, the possibilities for U are endless.

That’s what the fifth generation of high-speed wireless connectivity brings U. As we prepare to roll out a brand-new 5G network that will elevate the way you work, play, communicate and beyond, you too can get 5G-ready by learning all about the Unlimited potential of 5G and upgrading to a 5G-compatible device.

Up to 10x the speed
of 4G LTE
Supports 250x more
devices than 4G
1ms average latency for
glitch-free everything

What does 5G mean for U?

How does all that increased speed and capacity change things for U? That means your phone's data is about to go from fast to CRAZY-fast! But also, all the things you could only imagine are now happening.

  • Wait-Free
    Downloads
    Download a 4K high-definition movie in seconds, not minutes.
  • Lag-Free
    AR/VR Gaming
    Make your gaming experience seamless & hyper-immersive with just an AR/VR-enabled smartphone.
  • Smarter Home,
    Smarter Living
    Control everything from your lighting, air-conditioning and home security, remotely from your phone.
  • Live
    Streaming
    Get front-row seats to the hottest music gigs and football games, made possible with real-time live streaming.

Fast Forward 5G with U Mobile

Here’s how U can experience 5G

Be the first in Malaysia to experience the unlimited potential of 5G at our 5G Live Trial!

Level LG, GF and L1
Berjaya Times Square,
Kuala Lumpur
7 September - 31 December 2020
You will need a
5G-compatible device* to
experience the new 5G
network.
FIND OUT MORE

Get The 5G Experience With These 5G Devices

FIND A 5G PHONE THAT'S MADE FOR U
SHOP 5G DEVICES

Revolutionising industries in Malaysia with 5G

THE 5G DEMONSTRATION PROJECTS

U Mobile has been conducting several use cases to demonstrate how 5G will help verticals like healthcare, education, and tourism to advance.

REMOTE CONSULTATION

5G Connectivity helps to change the healthcare landscape through U Mobile's collaboration with MEDCOM, a 5G enabled telemedicine device that acts as a secure gateway between patients and doctors. It seamlessly integrates and transmits high-definition data from various medical devices using 5G mobile connectivity to allow doctors to view real time, high quality and ultra-reliable clinical, physiological and diagnostic parameters to guid management and decision making from distance.

REMOTE CONSULTATION

The DOCpod by DoctorOnCall powered with U Mobile's 5G connectivity enables patients living in areas that have no access to a qualified medical doctor access to face-to-face qualified medical advice.

Fixed Wireless Access (FWA) is available at a location that is fitted with a fixed wireless access router that receives 5G signal from a 5G telco tower. Once the signal is received, the router will be able to provide connectivity at 5G speed to all devices in the area, regardless of how many devices are conenected.

In remote areas, FWA enables network operators to deliver high speed internet to the people, without having to lay and maintain fiber broadband.

5G will change travel experience for Malaysians who love to travel and are always looking for their next destination. Instead of reading sites or watching videos about the destination 5G will enable Virtual Tourism where one can experience their destination remotely. With Virtual Tourism, those who may not have the opportunity to travel will be able to have an immersive experience and not miss out on all the benefits travel has to offer.

FAQs

5G LIVE TRIAL

U Mobile will run a 5G live trial service at Berjaya Times Square on 7 September 2020 until 31 December 2020.

All U Mobile customers with data-enabled plans can experience the new 5G network at Berjaya Times Square* with a 5G-compatible device.

*Service is applicable at Level LG, GF, and 1 only. 5G availability is subject to best effort service delivery. 5G services may be affected by the number of people using the service, resource allocation, maintenance and upgrades.

Yes, you need 5G phone to access the 5G network.

We currently support the below devices but more 5G compatible devices will be supported progressively.

  • Huawei Mate30 Pro 5G
  • Huawei P40, P40 Pro, P40 Pro+ 5G
  • Huawei Nova7 SE
  • OPPO Find X2 Pro 5G
  • Vivo X50 5G

All U Mobile SIM cards are 5G-ready. You do not need to change your SIM card.

If you are a new subscriber or have just replaced a new SIM card, your 5G network will activated within a week.

Your smartphone will display the 5G network status icon the moment you’re connected to 5G network.

To enable your 5G connectivity, you will need to perform a one-time setup on your device via its Settings and you will be automatically connected thereafter.

Please ensure to upgrade to the latest firmware version for your phone to be 5G compatible, and turn on 5G on your phone following these steps:

  • Huawei
    1. Step 1
      Step 1:

      Go to Setting. Tap on “Mobile network”

    2. Step 2
      Step 2:

      Tap on “Mobile Data”

    3. Step 3
      Step 3:

      Go to “Preferred Network mode”

    4. Step 4
      Step 4:

      Select “NR/LTE/WCDMA/GSM auto”

  • OPPO
    1. Step 1
      Step 1:

      Go to “Settings” and tap on “Sim Card & Mobile Data”

    2. Step 2
      Step 2:

      Tap on "SIM"

    3. Step 3
      Step 3:

      Go To “Preferred Network mode”, and enable 5G by selecting on 5G/4G/3G/2G (auto).

  • Vivo
    1. Step 1
      Step 1:

      Go to Setting tap on “Mobile network”

    2. Step 2
      Step 2:

      Tap on "SIM1"

    3. Step 3
      Step 3:

      Tap on “Network Mode”

    4. Step 4
      Step 4:

      To enable 5G tap on 5G (Preferred) 4G/3G/2G.

You may have exceeded the available data quota of your existing rate plan.

Alternatively, please refer to the previous question on how to enable 5G and the rate plan FAQs

No 5G-specific surcharge will be imposed. The 5G network trial will be available as part of your existing rate plan.